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✏️ Editing: 1706019390.M891109P4055058.aristoteles.x5servers.net,S=33864,W=34653:2,S

From: <rcruz@sapasequipment.com>
To: "'KPM Service'" <service@kpmanalytics.com>
References: <VXQnK000000000000000000000000000000000000000000000S74BXQ0027dV3X2DROGpS87_P62ILQ@sfdc.net> <033201da4898$9abc46f0$d034d4d0$@sapasequipment.com> <YWFPC000000000000000000000000000000000000000000000S7D6CA00szA94Iz1SdWwOTyuIh8npA@sfdc.net> <038701da48ad$2729bdc0$757d3940$@sapasequipment.com> <s9ADE000000000000000000000000000000000000000000000S7DID100iRHislI5Q3CTI6m1H4D_EQ@sfdc.net> <003501da48c4$08e6e330$1ab4a990$@sapasequipment.com> <W-BSx000000000000000000000000000000000000000000000S7DIR70064691noTRfWiPJ-hGAru1Q@sfdc.net>
In-Reply-To: <W-BSx000000000000000000000000000000000000000000000S7DIR70064691noTRfWiPJ-hGAru1Q@sfdc.net>
Subject: RE: Sapas Lab Equipment - Liasys Software Support    [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]
Date: Tue, 23 Jan 2024 08:16:27 -0600
Message-ID: <016c01da4e06$c2d266b0$48773410$@sapasequipment.com>
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Good morning Casey,

Trust this email finds you well.  Can you provide me information regarding
availability of reagents for my unit?

Thanks,

Rich

From: KPM Service <service@kpmanalytics.com> 
Sent: Tuesday, January 16, 2024 3:38 PM
To: rcruz@sapasequipment.com
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

No worries, I have re-attached it to this email.

CASEY THOMSON 
Sr. Application Engineer 
Mobile: +1 508.948.7244 
Office: +1 774.399.0475

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 1/16/2024, 4:36 PM
To: service@kpmanalytics.com <mailto:service@kpmanalytics.com> 
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

You don't often get email from rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> . Learn why this is important
<https://aka.ms/LearnAboutSenderIdentification>

Thanks Casey!

I must be blind but I cannot find V. 3.0.0

Rich

From: KPM Service <service@kpmanalytics.com
<mailto:service@kpmanalytics.com> > 
Sent: Tuesday, January 16, 2024 3:29 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hi Richard,

The software version 3.0.0 that I had attached is what you need for your
system, I just double checked.

CASEY THOMSON 
Sr. Application Engineer 
Mobile: +1 508.948.7244 
Office: +1 774.399.0475

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 1/16/2024, 1:52 PM
To: service@kpmanalytics.com <mailto:service@kpmanalytics.com> 
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

You don't often get email from rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> . Learn why this is important
<https://aka.ms/LearnAboutSenderIdentification>

Hello again Casey,

As I have the Liasys 330, would I elect the software noted Liasys 600?

Thanks,

Rich

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, January 16, 2024 11:36 AM
To: 'KPM Service' <service@kpmanalytics.com
<mailto:service@kpmanalytics.com> >
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Thanks for your response Casey!

I am leaving my office at this moment but will connect at my return this
afternoon.

Thanks once again,

Rich

From: KPM Service <service@kpmanalytics.com
<mailto:service@kpmanalytics.com> > 
Sent: Tuesday, January 16, 2024 11:10 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hi Richard,

I apologize for the delay I wanted to confirm the software before sending,
please see attached or go to this site: Updates (senesia.com)
<https://senesia.com/updates/>

CASEY THOMSON 
Sr. Application Engineer 
Mobile: +1 508.948.7244 
Office: +1 774.399.0475

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 1/16/2024, 11:25 AM
To: service@kpmanalytics.com <mailto:service@kpmanalytics.com> 
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

You don't often get email from rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> . Learn why this is important
<https://aka.ms/LearnAboutSenderIdentification>

Good morning,

I just wanted to follow up to see if there was any update.

Thanks for your support!

Richard

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, January 12, 2024 2:11 PM
To: 'KPM Service' <service@kpmanalytics.com
<mailto:service@kpmanalytics.com> >
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hello Mathey( or whom else concerns),

As discussed, please find serial number for our Chemistry Analyzer  AMS
Liasys 330: 0904597 ( see pic).

As discussed, we are looking for the software to run our unit.

Again, thanks for your support.

Richard Cruz

Owner

Sapas LLC

713-502-3780

From: KPM Service <service@kpmanalytics.com
<mailto:service@kpmanalytics.com> > 
Sent: Thursday, January 11, 2024 4:32 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hi Richard,

Thanks for speaking with me today, I've set up this case for your request
for our AMS team to follow up with you.

They'll need to confirm the serial number of the instrument to authorize
the installation.

Please let me know if you have any questions or if there's anything else I
can help you with.

Thank you!

Best,

MATTHEW DAMRON 
Client Engagement Specialist 
Phone: +1 774.737.7712

<https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer?oid=00
D6g000006P7Vp&esid=0184V00001GAnne&from=int>

ref:!00D6g06P7Vp.!5004V01UHl9D:ref

<https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer?oid=00
D6g000006P7Vp&esid=0184V00001GAt3v&from=int>

<https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer?oid=00
D6g000006P7Vp&esid=0184V00001GAtUw&from=int>

<https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer?oid=00
D6g000006P7Vp&esid=0184V00001GAtUx&from=ext>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Good morning =
Casey, <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Trust this =
email finds you well.&nbsp; Can you provide me information regarding =
availability of reagents for my unit?<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks,<o:p><=
/o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich<o:p></o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
KPM Service &lt;service@kpmanalytics.com&gt; <br><b>Sent:</b> Tuesday, =
January 16, 2024 3:38 PM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> RE: Sapas Lab Equipment - =
Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref =
]<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>No =
worries, I have re-attached it to this email.<br><br>CASEY THOMSON =
<br>Sr. Application Engineer <br>Mobile: +1 508.948.7244 <br>Office: +1 =
774.399.0475<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'>--------------- Original Message =
---------------<br><b>From:</b> =
[rcruz@sapasequipment.com]<br><b>Sent:</b> 1/16/2024, 4:36 =
PM<br><b>To:</b> <a =
href=3D"mailto:service@kpmanalytics.com">service@kpmanalytics.com</a><br>=
<b>Subject:</b> RE: Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]<o:p></o:p></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft width=3D"100%" style=3D'width:100.0%;cellpadding: =
0;cellspacing: =
0;display:table;border-collapse:seperate;float:none'><tr><td =
style=3D'background:#A6A6A6;padding:5.25pt 1.5pt 5.25pt 1.5pt;valign: =
middle'></td><td width=3D"100%" =
style=3D'width:100.0%;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
11.25pt'><div><p class=3DMsoNormal =
style=3D'mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wr=
ap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizo=
ntal:column;mso-height-rule:exactly'><span =
style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif;color:#212121'>You don't often get email from <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>. =
<a href=3D"https://aka.ms/LearnAboutSenderIdentification" =
target=3D"_blank">Learn why this is =
important</a><o:p></o:p></span></p></div></td><td width=3D75 =
style=3D'width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
3.75pt;align: left'></td></tr></table><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks =
Casey!</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I must be =
blind but I cannot find V. 3.0.0&nbsp;&nbsp; </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich</span><o=
:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
KPM Service &lt;<a =
href=3D"mailto:service@kpmanalytics.com">service@kpmanalytics.com</a>&gt;=
 <br><b>Sent:</b> Tuesday, January 16, 2024 3:29 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span><o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Richard,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The =
software version 3.0.0 that I had attached is what you need for your =
system, I just double checked.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br><br>CASE=
Y THOMSON <br>Sr. Application Engineer <br>Mobile: +1 508.948.7244 =
<br>Office: +1 774.399.0475<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'>--------------- =
Original Message ---------------<br><b>From:</b> =
[rcruz@sapasequipment.com]<br><b>Sent:</b> 1/16/2024, 1:52 =
PM<br><b>To:</b> <a href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a><br><b>Subject:</b> RE: =
Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]<o:p></o:p></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft width=3D"100%" style=3D'width:100.0%;cellpadding: =
0;cellspacing: =
0;display:table;border-collapse:seperate;float:none'><tr><td =
style=3D'background:#A6A6A6;padding:5.25pt 1.5pt 5.25pt 1.5pt;valign: =
middle'></td><td width=3D"100%" =
style=3D'width:100.0%;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
11.25pt'><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-element:f=
rame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-=
anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height=
-rule:exactly'><span style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif;color:#212121'>You don't often get email from <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>. <a =
href=3D"https://aka.ms/LearnAboutSenderIdentification" =
target=3D"_blank">Learn why this is =
important</a></span><o:p></o:p></p></div></td><td width=3D75 =
style=3D'width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
3.75pt;align: left'></td></tr></table><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hello again =
Casey,&nbsp; </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>As I have =
the Liasys 330, would I elect the software noted Liasys 600?&nbsp; =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks, =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich</span><o=
:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, January 16, 2024 11:36 AM<br><b>To:</b> 'KPM Service' &lt;<a =
href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a>&gt;<br><b>Subject:</b> =
RE: Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks for =
your response Casey!</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I am leaving =
my office at this moment but will connect at my return this =
afternoon.</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks once =
again,</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich</span><o=
:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
KPM Service &lt;<a href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a>&gt; <br><b>Sent:</b> =
Tuesday, January 16, 2024 11:10 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Sapas =
Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span><o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Richard,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I apologize =
for the delay I wanted to confirm the software before sending, please =
see attached or go to this site: <a =
href=3D"https://senesia.com/updates/" target=3D"_blank">Updates =
(senesia.com)</a>&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br><br>CASE=
Y THOMSON <br>Sr. Application Engineer <br>Mobile: +1 508.948.7244 =
<br>Office: +1 774.399.0475<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'>--------------- =
Original Message ---------------<br><b>From:</b> =
[rcruz@sapasequipment.com]<br><b>Sent:</b> 1/16/2024, 11:25 =
AM<br><b>To:</b> <a href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a><br><b>Subject:</b> RE: =
Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]<o:p></o:p></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft width=3D"100%" style=3D'width:100.0%;cellpadding: =
0;cellspacing: =
0;display:table;border-collapse:seperate;float:none'><tr><td =
style=3D'background:#A6A6A6;padding:5.25pt 1.5pt 5.25pt 1.5pt;valign: =
middle'></td><td width=3D"100%" =
style=3D'width:100.0%;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
11.25pt'><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-element:f=
rame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-=
anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height=
-rule:exactly'><span style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif;color:#212121'>You don't often get email from <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>. <a =
href=3D"https://aka.ms/LearnAboutSenderIdentification" =
target=3D"_blank">Learn why this is =
important</a></span><o:p></o:p></p></div></td><td width=3D75 =
style=3D'width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
3.75pt;align: left'></td></tr></table><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Good =
morning,&nbsp; </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I just =
wanted to follow up to see if there was any update. =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks for =
your support!</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Richard</span=
><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Friday, January 12, 2024 2:11 PM<br><b>To:</b> 'KPM Service' &lt;<a =
href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a>&gt;<br><b>Subject:</b> =
RE: Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hello =
Mathey( or whom else concerns),</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>As =
discussed, please find serial number for our Chemistry Analyzer&nbsp; =
AMS Liasys 330: <span =
style=3D'background:yellow;mso-highlight:yellow'>0904597</span> ( see =
pic).&nbsp;&nbsp; </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>As =
discussed, we are looking for the software to run our unit.&nbsp; =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Again, =
thanks for your support. </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Richard =
Cruz</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Owner</span><=
o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Sapas =
LLC</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>713-502-3780<=
/span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
KPM Service &lt;<a href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a>&gt; <br><b>Sent:</b> =
Thursday, January 11, 2024 4:32 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Sapas =
Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span><o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Richard,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
speaking with me today, I've set up this case for your request for our =
AMS team to follow up with you.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>They'll =
need to confirm the serial number of the instrument to authorize the =
installation.&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please let =
me know if you have any questions or if there's anything else I can help =
you with.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you!<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>Best, =
<br><br>MATTHEW DAMRON <br>Client Engagement Specialist <br>Phone: +1 =
774.737.7712<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D1 height=3D1 style=3D'width:.0138in;height:.0138in' =
id=3D"_x0000_i1028" =
src=3D"https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D6g000006P7Vp&amp;esid=3D0184V00001GAnne&amp;from=3Dint"><br><br=
>ref:!00D6g06P7Vp.!5004V01UHl9D:ref<o:p></o:p></p></div></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'><img border=3D0 =
width=3D1 height=3D1 style=3D'width:.0138in;height:.0138in' =
id=3D"_x0000_i1027" =
src=3D"https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D6g000006P7Vp&amp;esid=3D0184V00001GAt3v&amp;from=3Dint"><o:p></=
o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'><img border=3D0 =
width=3D1 height=3D1 style=3D'width:.0138in;height:.0138in' =
id=3D"_x0000_i1026" =
src=3D"https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D6g000006P7Vp&amp;esid=3D0184V00001GAtUw&amp;from=3Dint"><o:p></=
o:p></p></div></div><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'><img border=3D0 width=3D1 height=3D1 =
style=3D'width:.0138in;height:.0138in' id=3D"_x0000_i1025" =
src=3D"https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D6g000006P7Vp&amp;esid=3D0184V00001GAtUx&amp;from=3Dext"><o:p></=
o:p></p></div></body></html>
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