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✏️ Editing: 1707146964.M20898P3077181.aristoteles.x5servers.net,S=50356,W=51522:2,S

From: <rcruz@sapasequipment.com>
To: "'KPM Service'" <service@kpmanalytics.com>
References: <VXQnK000000000000000000000000000000000000000000000S74BXQ0027dV3X2DROGpS87_P62ILQ@sfdc.net> <033201da4898$9abc46f0$d034d4d0$@sapasequipment.com> <YWFPC000000000000000000000000000000000000000000000S7D6CA00szA94Iz1SdWwOTyuIh8npA@sfdc.net> <038701da48ad$2729bdc0$757d3940$@sapasequipment.com> <s9ADE000000000000000000000000000000000000000000000S7DID100iRHislI5Q3CTI6m1H4D_EQ@sfdc.net> <003501da48c4$08e6e330$1ab4a990$@sapasequipment.com> <W-BSx000000000000000000000000000000000000000000000S7DIR70064691noTRfWiPJ-hGAru1Q@sfdc.net> <016701da4e06$c1817cb0$44847610$@sapasequipment.com> <q4TNQ000000000000000000000000000000000000000000000S7QD9X0066EMfsj3TceOsW2GEoclgA@sfdc.net> <052801da4fca$f0adefd0$d209cf70$@sapasequipment.com> <NbweU000000000000000000000000000000000000000000000S8E2CP00afBzr_ccSRSTFQme_XvDQQ@sfdc.net>
In-Reply-To: <NbweU000000000000000000000000000000000000000000000S8E2CP00afBzr_ccSRSTFQme_XvDQQ@sfdc.net>
Subject: RE: Sapas Lab Equipment - Liasys Software Support    [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]
Date: Mon, 5 Feb 2024 09:29:23 -0600
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Hi Casey,

At this point we aren't totally sure.  We were hoping to know if reagents
were available for this unit and what these were.

Thanks,

Rich

From: KPM Service <service@kpmanalytics.com> 
Sent: Monday, February 5, 2024 9:15 AM
To: rcruz@sapasequipment.com
Subject: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hi Rich,

What reagents are you looking for on the instrument?

CASEY THOMSON 
Sr. Application Engineer 
Mobile: +1 508.948.7244 
Office: +1 774.399.0475

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 1/25/2024, 3:13 PM
To: service@kpmanalytics.com <mailto:service@kpmanalytics.com> 
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

You don't often get email from rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> . Learn why this is important
<https://aka.ms/LearnAboutSenderIdentification>

Hi Casey

Any update on the reagents?  Just need to know if they are still
available?

Thanks,

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, January 23, 2024 2:33 PM
To: 'KPM Service' <service@kpmanalytics.com
<mailto:service@kpmanalytics.com> >
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hi Casey,

Well to be more specific, these are the questions I have:

1.	Do you still carry reagents for this model?
2.	If so, what are the part numbers that can be used?

Thanks,

Richard

From: KPM Service <service@kpmanalytics.com
<mailto:service@kpmanalytics.com> > 
Sent: Tuesday, January 23, 2024 2:08 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hi Richard,

Are you looking for what we have in stock or for part numbers of reagents
that can be used?

CASEY THOMSON 
Sr. Application Engineer 
Mobile: +1 508.948.7244 
Office: +1 774.399.0475

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 1/23/2024, 9:16 AM
To: service@kpmanalytics.com <mailto:service@kpmanalytics.com> 
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

You don't often get email from rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> . Learn why this is important
<https://aka.ms/LearnAboutSenderIdentification>

Good morning Casey,

Trust this email finds you well.  Can you provide me information regarding
availability of reagents for my unit?

Thanks,

Rich

From: KPM Service <service@kpmanalytics.com
<mailto:service@kpmanalytics.com> > 
Sent: Tuesday, January 16, 2024 3:38 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

No worries, I have re-attached it to this email.

CASEY THOMSON 
Sr. Application Engineer 
Mobile: +1 508.948.7244 
Office: +1 774.399.0475

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 1/16/2024, 4:36 PM
To: service@kpmanalytics.com <mailto:service@kpmanalytics.com> 
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

You don't often get email from rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> . Learn why this is important
<https://aka.ms/LearnAboutSenderIdentification>

Thanks Casey!

I must be blind but I cannot find V. 3.0.0

Rich

From: KPM Service <service@kpmanalytics.com
<mailto:service@kpmanalytics.com> > 
Sent: Tuesday, January 16, 2024 3:29 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hi Richard,

The software version 3.0.0 that I had attached is what you need for your
system, I just double checked.

CASEY THOMSON 
Sr. Application Engineer 
Mobile: +1 508.948.7244 
Office: +1 774.399.0475

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 1/16/2024, 1:52 PM
To: service@kpmanalytics.com <mailto:service@kpmanalytics.com> 
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

You don't often get email from rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> . Learn why this is important
<https://aka.ms/LearnAboutSenderIdentification>

Hello again Casey,

As I have the Liasys 330, would I elect the software noted Liasys 600?

Thanks,

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, January 16, 2024 11:36 AM
To: 'KPM Service' <service@kpmanalytics.com
<mailto:service@kpmanalytics.com> >
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Thanks for your response Casey!

I am leaving my office at this moment but will connect at my return this
afternoon.

Thanks once again,

Rich

From: KPM Service <service@kpmanalytics.com
<mailto:service@kpmanalytics.com> > 
Sent: Tuesday, January 16, 2024 11:10 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hi Richard,

I apologize for the delay I wanted to confirm the software before sending,
please see attached or go to this site: Updates (senesia.com)
<https://senesia.com/updates/>

CASEY THOMSON 
Sr. Application Engineer 
Mobile: +1 508.948.7244 
Office: +1 774.399.0475

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 1/16/2024, 11:25 AM
To: service@kpmanalytics.com <mailto:service@kpmanalytics.com> 
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

You don't often get email from rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> . Learn why this is important
<https://aka.ms/LearnAboutSenderIdentification>

Good morning,

I just wanted to follow up to see if there was any update.

Thanks for your support!

Richard

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, January 12, 2024 2:11 PM
To: 'KPM Service' <service@kpmanalytics.com
<mailto:service@kpmanalytics.com> >
Subject: RE: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hello Mathey( or whom else concerns),

As discussed, please find serial number for our Chemistry Analyzer  AMS
Liasys 330: 0904597 ( see pic).

As discussed, we are looking for the software to run our unit.

Again, thanks for your support.

Richard Cruz

Owner

Sapas LLC

713-502-3780

From: KPM Service <service@kpmanalytics.com
<mailto:service@kpmanalytics.com> > 
Sent: Thursday, January 11, 2024 4:32 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Sapas Lab Equipment - Liasys Software Support [
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hi Richard,

Thanks for speaking with me today, I've set up this case for your request
for our AMS team to follow up with you.

They'll need to confirm the serial number of the instrument to authorize
the installation.

Please let me know if you have any questions or if there's anything else I
can help you with.

Thank you!

Best,

MATTHEW DAMRON 
Client Engagement Specialist 
Phone: +1 774.737.7712

<https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer?oid=00
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<https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer?oid=00
D6g000006P7Vp&esid=0184V00001GAt3v&from=int>

<https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer?oid=00
D6g000006P7Vp&esid=0184V00001GAtUw&from=int>

<https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer?oid=00
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D6g000006P7Vp&esid=018PZ000005pmSo&from=ext>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi =
Casey,&nbsp; <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>At this =
point we aren&#8217;t totally sure.&nbsp; We were hoping to know if =
reagents were available for this unit and what these were. =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks, =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich<o:p></o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
KPM Service &lt;service@kpmanalytics.com&gt; <br><b>Sent:</b> Monday, =
February 5, 2024 9:15 AM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> Sapas Lab Equipment - Liasys =
Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref =
]<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Hi =
Rich,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>What reagents are you looking for on the =
instrument?<br><br>CASEY THOMSON <br>Sr. Application Engineer =
<br>Mobile: +1 508.948.7244 <br>Office: +1 =
774.399.0475<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'>--------------- Original Message =
---------------<br><b>From:</b> =
[rcruz@sapasequipment.com]<br><b>Sent:</b> 1/25/2024, 3:13 =
PM<br><b>To:</b> <a =
href=3D"mailto:service@kpmanalytics.com">service@kpmanalytics.com</a><br>=
<b>Subject:</b> RE: Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]<o:p></o:p></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft width=3D"100%" style=3D'width:100.0%;cellpadding: =
0;cellspacing: =
0;display:table;border-collapse:seperate;float:none'><tr><td =
style=3D'background:#A6A6A6;padding:5.25pt 1.5pt 5.25pt 1.5pt;valign: =
middle'></td><td width=3D"100%" =
style=3D'width:100.0%;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
11.25pt'><div><p class=3DMsoNormal =
style=3D'mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wr=
ap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizo=
ntal:column;mso-height-rule:exactly'><span =
style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif;color:#212121'>You don't often get email from <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>. =
<a href=3D"https://aka.ms/LearnAboutSenderIdentification" =
target=3D"_blank">Learn why this is =
important</a><o:p></o:p></span></p></div></td><td width=3D75 =
style=3D'width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
3.75pt;align: left'></td></tr></table><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi =
Casey</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Any update =
on the reagents?&nbsp; Just need to know if they are still =
available?</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks,</span=
><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich</span><o=
:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Tuesday, January 23, 2024 2:33 PM<br><b>To:</b> 'KPM =
Service' &lt;<a =
href=3D"mailto:service@kpmanalytics.com">service@kpmanalytics.com</a>&gt;=
<br><b>Subject:</b> RE: Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi =
Casey,</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Well to be =
more specific, these are the questions I have:</span><o:p></o:p></p><ol =
start=3D1 type=3D1><li class=3DMsoListParagraph style=3D'mso-list:l0 =
level1 lfo1'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Do you still =
carry reagents for this model?</span><o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'mso-list:l0 level1 lfo1'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>If so, what =
are the part numbers that can be used?</span><o:p></o:p></li></ol><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks, =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Richard</span=
><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
KPM Service &lt;<a href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a>&gt; <br><b>Sent:</b> =
Tuesday, January 23, 2024 2:08 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Sapas =
Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span><o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Richard,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Are you =
looking for what we have in stock or for part numbers of reagents that =
can be used?<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br><br>CASE=
Y THOMSON <br>Sr. Application Engineer <br>Mobile: +1 508.948.7244 =
<br>Office: +1 774.399.0475<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'>--------------- =
Original Message ---------------<br><b>From:</b> =
[rcruz@sapasequipment.com]<br><b>Sent:</b> 1/23/2024, 9:16 =
AM<br><b>To:</b> <a href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a><br><b>Subject:</b> RE: =
Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]<o:p></o:p></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft width=3D"100%" style=3D'width:100.0%;cellpadding: =
0;cellspacing: =
0;display:table;border-collapse:seperate;float:none'><tr><td =
style=3D'background:#A6A6A6;padding:5.25pt 1.5pt 5.25pt 1.5pt;valign: =
middle'></td><td width=3D"100%" =
style=3D'width:100.0%;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
11.25pt'><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-element:f=
rame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-=
anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height=
-rule:exactly'><span style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif;color:#212121'>You don't often get email from <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>. <a =
href=3D"https://aka.ms/LearnAboutSenderIdentification" =
target=3D"_blank">Learn why this is =
important</a></span><o:p></o:p></p></div></td><td width=3D75 =
style=3D'width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
3.75pt;align: left'></td></tr></table><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Good morning =
Casey, </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Trust this =
email finds you well.&nbsp; Can you provide me information regarding =
availability of reagents for my unit?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks,</span=
><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich</span><o=
:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
KPM Service &lt;<a href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a>&gt; <br><b>Sent:</b> =
Tuesday, January 16, 2024 3:38 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> RE: =
Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span><o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>No worries, =
I have re-attached it to this email.<br><br>CASEY THOMSON <br>Sr. =
Application Engineer <br>Mobile: +1 508.948.7244 <br>Office: +1 =
774.399.0475<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'>--------------- =
Original Message ---------------<br><b>From:</b> =
[rcruz@sapasequipment.com]<br><b>Sent:</b> 1/16/2024, 4:36 =
PM<br><b>To:</b> <a href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a><br><b>Subject:</b> RE: =
Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]<o:p></o:p></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft width=3D"100%" style=3D'width:100.0%;cellpadding: =
0;cellspacing: =
0;display:table;border-collapse:seperate;float:none'><tr><td =
style=3D'background:#A6A6A6;padding:5.25pt 1.5pt 5.25pt 1.5pt;valign: =
middle'></td><td width=3D"100%" =
style=3D'width:100.0%;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
11.25pt'><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-element:f=
rame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-=
anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height=
-rule:exactly'><span style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif;color:#212121'>You don't often get email from <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>. <a =
href=3D"https://aka.ms/LearnAboutSenderIdentification" =
target=3D"_blank">Learn why this is =
important</a></span><o:p></o:p></p></div></td><td width=3D75 =
style=3D'width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
3.75pt;align: left'></td></tr></table><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks =
Casey!</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I must be =
blind but I cannot find V. 3.0.0&nbsp;&nbsp; </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich</span><o=
:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
KPM Service &lt;<a href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a>&gt; <br><b>Sent:</b> =
Tuesday, January 16, 2024 3:29 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Sapas =
Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span><o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Richard,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The =
software version 3.0.0 that I had attached is what you need for your =
system, I just double checked.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br><br>CASE=
Y THOMSON <br>Sr. Application Engineer <br>Mobile: +1 508.948.7244 =
<br>Office: +1 774.399.0475<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'>--------------- =
Original Message ---------------<br><b>From:</b> =
[rcruz@sapasequipment.com]<br><b>Sent:</b> 1/16/2024, 1:52 =
PM<br><b>To:</b> <a href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a><br><b>Subject:</b> RE: =
Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]<o:p></o:p></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft width=3D"100%" style=3D'width:100.0%;cellpadding: =
0;cellspacing: =
0;display:table;border-collapse:seperate;float:none'><tr><td =
style=3D'background:#A6A6A6;padding:5.25pt 1.5pt 5.25pt 1.5pt;valign: =
middle'></td><td width=3D"100%" =
style=3D'width:100.0%;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
11.25pt'><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-element:f=
rame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-=
anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height=
-rule:exactly'><span style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif;color:#212121'>You don't often get email from <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>. <a =
href=3D"https://aka.ms/LearnAboutSenderIdentification" =
target=3D"_blank">Learn why this is =
important</a></span><o:p></o:p></p></div></td><td width=3D75 =
style=3D'width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
3.75pt;align: left'></td></tr></table><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hello again =
Casey,&nbsp; </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>As I have =
the Liasys 330, would I elect the software noted Liasys 600?&nbsp; =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks, =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich</span><o=
:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, January 16, 2024 11:36 AM<br><b>To:</b> 'KPM Service' &lt;<a =
href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a>&gt;<br><b>Subject:</b> =
RE: Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks for =
your response Casey!</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I am leaving =
my office at this moment but will connect at my return this =
afternoon.</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks once =
again,</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich</span><o=
:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
KPM Service &lt;<a href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a>&gt; <br><b>Sent:</b> =
Tuesday, January 16, 2024 11:10 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Sapas =
Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span><o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Richard,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I apologize =
for the delay I wanted to confirm the software before sending, please =
see attached or go to this site: <a =
href=3D"https://senesia.com/updates/" target=3D"_blank">Updates =
(senesia.com)</a>&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br><br>CASE=
Y THOMSON <br>Sr. Application Engineer <br>Mobile: +1 508.948.7244 =
<br>Office: +1 774.399.0475<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'>--------------- =
Original Message ---------------<br><b>From:</b> =
[rcruz@sapasequipment.com]<br><b>Sent:</b> 1/16/2024, 11:25 =
AM<br><b>To:</b> <a href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a><br><b>Subject:</b> RE: =
Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]<o:p></o:p></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft width=3D"100%" style=3D'width:100.0%;cellpadding: =
0;cellspacing: =
0;display:table;border-collapse:seperate;float:none'><tr><td =
style=3D'background:#A6A6A6;padding:5.25pt 1.5pt 5.25pt 1.5pt;valign: =
middle'></td><td width=3D"100%" =
style=3D'width:100.0%;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
11.25pt'><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-element:f=
rame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-=
anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height=
-rule:exactly'><span style=3D'font-size:9.0pt;font-family:"Segoe =
UI",sans-serif;color:#212121'>You don't often get email from <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>. <a =
href=3D"https://aka.ms/LearnAboutSenderIdentification" =
target=3D"_blank">Learn why this is =
important</a></span><o:p></o:p></p></div></td><td width=3D75 =
style=3D'width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
3.75pt;align: left'></td></tr></table><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Good =
morning,&nbsp; </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I just =
wanted to follow up to see if there was any update. =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks for =
your support!</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Richard</span=
><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Friday, January 12, 2024 2:11 PM<br><b>To:</b> 'KPM Service' &lt;<a =
href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a>&gt;<br><b>Subject:</b> =
RE: Sapas Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hello =
Mathey( or whom else concerns),</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>As =
discussed, please find serial number for our Chemistry Analyzer&nbsp; =
AMS Liasys 330: <span =
style=3D'background:yellow;mso-highlight:yellow'>0904597</span> ( see =
pic).&nbsp;&nbsp; </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>As =
discussed, we are looking for the software to run our unit.&nbsp; =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Again, =
thanks for your support. </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Richard =
Cruz</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Owner</span><=
o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Sapas =
LLC</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>713-502-3780<=
/span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
KPM Service &lt;<a href=3D"mailto:service@kpmanalytics.com" =
target=3D"_blank">service@kpmanalytics.com</a>&gt; <br><b>Sent:</b> =
Thursday, January 11, 2024 4:32 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Sapas =
Lab Equipment - Liasys Software Support [ =
ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span><o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Richard,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
speaking with me today, I've set up this case for your request for our =
AMS team to follow up with you.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>They'll =
need to confirm the serial number of the instrument to authorize the =
installation.&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please let =
me know if you have any questions or if there's anything else I can help =
you with.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you!<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>Best, =
<br><br>MATTHEW DAMRON <br>Client Engagement Specialist <br>Phone: +1 =
774.737.7712<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D1 height=3D1 style=3D'width:.0138in;height:.0138in' =
id=3D"_x0000_i1030" =
src=3D"https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D6g000006P7Vp&amp;esid=3D0184V00001GAnne&amp;from=3Dint"><br><br=
>ref:!00D6g06P7Vp.!5004V01UHl9D:ref<o:p></o:p></p></div></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'><img border=3D0 =
width=3D1 height=3D1 style=3D'width:.0138in;height:.0138in' =
id=3D"_x0000_i1029" =
src=3D"https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D6g000006P7Vp&amp;esid=3D0184V00001GAt3v&amp;from=3Dint"><o:p></=
o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'><img border=3D0 =
width=3D1 height=3D1 style=3D'width:.0138in;height:.0138in' =
id=3D"_x0000_i1028" =
src=3D"https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D6g000006P7Vp&amp;esid=3D0184V00001GAtUw&amp;from=3Dint"><o:p></=
o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'><img border=3D0 =
width=3D1 height=3D1 style=3D'width:.0138in;height:.0138in' =
id=3D"_x0000_i1027" =
src=3D"https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D6g000006P7Vp&amp;esid=3D0184V00001GAtUx&amp;from=3Dint"><o:p></=
o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'><img border=3D0 =
width=3D1 height=3D1 style=3D'width:.0138in;height:.0138in' =
id=3D"_x0000_i1026" =
src=3D"https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D6g000006P7Vp&amp;esid=3D018PZ0000051or7&amp;from=3Dint"><o:p></=
o:p></p></div></div><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'><img border=3D0 width=3D1 height=3D1 =
style=3D'width:.0138in;height:.0138in' id=3D"_x0000_i1025" =
src=3D"https://kpmanalytics.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D6g000006P7Vp&amp;esid=3D018PZ000005pmSo&amp;from=3Dext"><o:p></=
o:p></p></div></body></html>
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