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✏️ Editing: 1711557164.M323613P2778873.aristoteles.x5servers.net,S=22741,W=23289:2,S

From: <rcruz@sapasequipment.com>
To: "'AILED ALVAREZ CASTRO'" <ailedalvarez@gmail.com>
References: <PO365SMTP01qoMIOGCv0000b567@mess5.avantorsciences.com> <09bb01da7fb0$faf39510$f0dabf30$@sapasequipment.com> <PH0PR14MB522740B641F333586B9C43D1B0352@PH0PR14MB5227.namprd14.prod.outlook.com> 
In-Reply-To: 
Subject: FW: [.TPN-543724.] - Calls*VB - 22.03.2024
Date: Wed, 27 Mar 2024 11:32:42 -0500
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From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Wednesday, March 27, 2024 8:26 AM
To: 'AILED ALVAREZ CASTRO' <ailedalvarez@gmail.com>
Subject: FW: [.TPN-543724.] - Calls*VB - 22.03.2024

Generar label para el cliente regresarnos equipo.

From: Roman Schoener <roman.a.schoener@inimmune.com
<mailto:roman.a.schoener@inimmune.com> >
Sent: Tuesday, March 26, 2024 2:20 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Eric Ward <Eric.c.Ward@inimmune.com <mailto:Eric.c.Ward@inimmune.com>
>; Reddy Cherukula <reddy.cherukula@inimmune.com
<mailto:reddy.cherukula@inimmune.com> >
Subject: RE: [.TPN-543724.] - Calls*VB - 22.03.2024

Hi Rich,

I agree. Thank you.

Could you please provide a shipping label for me so that I can ship it
back to you as soon as possible? I will get the instrument ready for
pickup by tomorrow.

Our address is:  Inimmune

1121 East Broadway Street, Suite 129

Missoula, MT. 59802

If you are able to repair the system so that it performs to the
specifications in the advertisement, you may return it to us.  If not,
please refund the money.

Thank you,

Roman

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, March 26, 2024 1:08 PM
To: Roman Schoener <roman.a.schoener@inimmune.com
<mailto:roman.a.schoener@inimmune.com> >
Subject: RE: [.TPN-543724.] - Calls*VB - 22.03.2024

Roman,

I think you have gone �beyond the call of duty� testing this unit.  So, my
suggestion is to send the unit back and my techs will fully check and
hopefully repair( we doubt its anything major).   We would make it a
priority to send back to you asap.

Do you agree?

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Friday, March 22, 2024 6:13 PM
To: 'Roman Schoener' <roman.a.schoener@inimmune.com
<mailto:roman.a.schoener@inimmune.com> >
Subject: RE: [.TPN-543724.] - Calls*VB - 22.03.2024

Section 7.6

No Cooling or Insufficient Cooling

�  Check that the Cooling switch is ON.

�  If the cooling light is not lit, check the control temperature set
point and bath temperature to verify

that cooling is required.

�  Check for low or high line voltage.

�  Check for blocked airflow through ventilation screens.

�  Check ambient air temperature. Refrigeration unit should not be
operated above 32�C ambient

temperature as high air temperature may cause the refrigeration compressor
to temporarily shut

down.

�  Check for excessive heat being transferred to the bath liquid as this
may exceed the cooling

capacity of the refrigeration system.

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Friday, March 22, 2024 5:49 PM
To: 'Roman Schoener' <roman.a.schoener@inimmune.com
<mailto:roman.a.schoener@inimmune.com> >
Subject: FW: [.TPN-543724.] - Calls*VB - 22.03.2024

From: TechnicalproductsupportNA@vwr.com
<mailto:TechnicalproductsupportNA@vwr.com>
<TechnicalproductsupportNA@vwr.com
<mailto:TechnicalproductsupportNA@vwr.com> >
Sent: Friday, March 22, 2024 5:47 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: [.TPN-543724.] - Calls*VB - 22.03.2024

Hi Richard,

Please find attached the user manual for model 1160.

Happy to assist!

Best Regards,

Vigneshwaran B.

Technical Product Support NA

VWR, part of Avantor

t: 888 897 5463

TechnicalProductsupportNA@vwr.com
<mailto:TechnicalProductsupportNA@vwr.com>

vwr.com

https://us.vwr.com/store/content/externalContentPage.jsp?path=/en_US/vwr_p
romotions_main.jsp

_____

From : rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Sent : 22/03/2024 22:45:55

To : TechnicalproductsupportNA@vwr.com
<mailto:TechnicalproductsupportNA@vwr.com>

Cc :

Subject : [.TPN-543724.] - Calls*VB - 22.03.2024

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1"><meta name=3DGenerator content=3D"Microsoft Word =
15 (filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1><o:p>&nbsp;</=
o:p><o:p>&nbsp;</=
o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> =
rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt; =
 Sent: Wednesday, March 27, 2024 8:26 AM To: 'AILED =
ALVAREZ CASTRO' &lt;ailedalvarez@gmail.com&gt; Subject: FW: =
[.TPN-543724.] - Calls*VB - =
22.03.2024<o:p></o:p></div></div><o:p>&nbsp;</o:p>Generar =
label para el cliente regresarnos equipo.&nbsp;&nbsp; =
<o:p></o:p><o:p>&nbsp;</=
o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> =
Roman Schoener &lt;<a =
href=3D"mailto:roman.a.schoener@inimmune.com">roman.a.schoener@inimmune.c=
om</a>&gt; Sent: Tuesday, March 26, 2024 2:20 =
PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Cc: Eric Ward &lt;<a =
href=3D"mailto:Eric.c.Ward@inimmune.com">Eric.c.Ward@inimmune.com</a>&gt;=
; Reddy Cherukula &lt;<a =
href=3D"mailto:reddy.cherukula@inimmune.com">reddy.cherukula@inimmune.com=
</a>&gt; Subject: RE: [.TPN-543724.] - Calls*VB - =
22.03.2024<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi Rich,<o:p></o:p>I agree. Thank =
you.<o:p></o:p>Could you please provide a shipping label for =
me so that I can ship it back to you as soon as possible? I will get the =
instrument ready for pickup by tomorrow.<o:p></o:p>Our address is: =
&nbsp;Inimmune<o:p></o:p></spa=
n>&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1121 East Broadway Street, Suite =
129<o:p></o:p>&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Missoula, MT. 59802<o:p></o:p><o:p>&nbsp;</o:p>If you are able to =
repair the system so that it performs to the specifications in the =
advertisement, you may return it to us. &nbsp;If not, please refund the =
money.<o:p></o:p><o:p>&nbsp;</o:p>Thank =
you,<o:p></o:p><o:p>&nbsp;</o:p>Roman<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From:<=
/b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, March 26, 2024 1:08 PM To: Roman =
Schoener &lt;<a =
href=3D"mailto:roman.a.schoener@inimmune.com">roman.a.schoener@inimmune.c=
om</a>&gt; Subject: RE: [.TPN-543724.] - Calls*VB - =
22.03.2024<o:p></o:p></div></div><o:p>&nbsp;</o:p>Roman,&nbsp; =
<o:p></o:p><o:p>&nbsp;</=
o:p>I think you =
have gone &#8220;beyond the call of duty&#8221; testing this unit. =
&nbsp;So, my suggestion is to send the unit back and my techs will fully =
check and hopefully repair( we doubt its anything major).&nbsp;&nbsp; We =
would make it a priority to send back to you =
asap.<o:p></o:p><o:p>&nbsp;</=
o:p>Do you =
agree?<o:p></o:p><o:p>&nbsp;</=
o:p>Rich =
<o:p></o:p><o:p>&nbsp;</=
o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, March 22, 2024 6:13 PM To: 'Roman =
Schoener' &lt;<a =
href=3D"mailto:roman.a.schoener@inimmune.com">roman.a.schoener@inimmune.c=
om</a>&gt; Subject: RE: [.TPN-543724.] - Calls*VB - =
22.03.2024<o:p></o:p></div></div><o:p>&nbsp;</o:p>Section =
7.6<o:p></o:p><o:p>&nbsp;</=
o:p>No Cooling =
or Insufficient Cooling <o:p></o:p>&#8226;&nbsp;=
 Check that the Cooling switch is ON.&nbsp; <o:p></o:p>&#8226;&nbsp;=
 If the cooling light is not lit, check the control temperature set =
point and bath temperature to verify <o:p></o:p>that cooling =
is required. <o:p></o:p>&#8226;&nbsp;=
 Check for low or high line voltage.&nbsp;&nbsp; =
<o:p></o:p>&#8226;&nbsp;=
 Check for blocked airflow through ventilation screens.&nbsp;&nbsp; =
<o:p></o:p>&#8226;&nbsp;=
 Check ambient air temperature. Refrigeration unit should not be =
operated above 32=B0C ambient <o:p></o:p>temperature =
as high air temperature may cause the refrigeration compressor to =
temporarily shut <o:p></o:p>down.&nbsp;&n=
bsp; <o:p></o:p>&#8226;&nbsp;=
 Check for excessive heat being transferred to the bath liquid as this =
may exceed the cooling <o:p></o:p>capacity of =
the refrigeration system.<o:p></o:p><o:p>&nbsp;</=
o:p><o:p>&nbsp;</=
o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, March 22, 2024 5:49 PM To: 'Roman =
Schoener' &lt;<a =
href=3D"mailto:roman.a.schoener@inimmune.com">roman.a.schoener@inimmune.c=
om</a>&gt; Subject: FW: [.TPN-543724.] - Calls*VB - =
22.03.2024<o:p></o:p></div></div><o:p>&nbsp;</o:p><o:p>&nbsp;</=
o:p><o:p>&nbsp;</=
o:p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> <a =
href=3D"mailto:TechnicalproductsupportNA@vwr.com">Technicalproductsupport=
NA@vwr.com</a> &lt;<a =
href=3D"mailto:TechnicalproductsupportNA@vwr.com">Technicalproductsupport=
NA@vwr.com</a>&gt; Sent: Friday, March 22, 2024 5:47 =
PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: [.TPN-543724.] - Calls*VB - =
22.03.2024<o:p></o:p></div><o:p>&nbsp;</o:p><div>Hi Richard, Please find =
attached the user manual for model 1160. Happy to =
assist!<o:p></o:p>&nbsp;<o:p></o:p>Best Regards,<o:p></o:p>Vigneshwaran B.&nbsp;<o:p></o:p>Technical Product Support =
NA<o:p></o:p>VWR, part of Avantor<o:p></o:p>&nbsp;=
<o:p></o:p>t:&nbsp;=
888 897 =
5463<o:p></o:p><a =
href=3D"mailto:TechnicalProductsupportNA@vwr.com">TechnicalProductsupport=
NA@vwr.com</a><o:p></o:p>vwr.com<o:p></o:p><a =
href=3D"https://us.vwr.com/store/content/externalContentPage.jsp?path=3D/=
en_US/vwr_promotions_main.jsp">https://us.vwr.com/store/content/externalC=
ontentPage.jsp?path=3D/en_US/vwr_promotions_main.jsp</a><o:p></o:p>&nbsp;=
<o:p></o:p>&nbsp;=
<o:p></o:p><div =
class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr size=3D1 width=3D"100%" =
align=3Dcenter></div>From : <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><o:p=
></o:p>Sent : 22/03/2024 =
22:45:55<o:p></o:p>To : <a =
href=3D"mailto:TechnicalproductsupportNA@vwr.com">Technicalproductsupport=
NA@vwr.com</a><o:p></o:p>Cc : =
<o:p></o:p>Subject : [.TPN-543724.] - Calls*VB - =
22.03.2024<o:p></o:p><o:p>&nbsp;</o:p></div></=
div></body></html>
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