Da

✏️ Editing: 1713399863.M468214P2035589.aristoteles.x5servers.net,S=19582,W=20131:2,S

From: <rcruz@sapasequipment.com>
To: "'nina white'" <ninaw4570@yahoo.com>
References: <017401da9109$47108890$d53199b0$@sapasequipment.com> <BABEA28C-8489-4E03-91CF-79D6DED698CE@yahoo.com>
In-Reply-To: <BABEA28C-8489-4E03-91CF-79D6DED698CE@yahoo.com>
Subject: RE: Charge 
Date: Wed, 17 Apr 2024 19:24:21 -0500
Message-ID: <01fc01da9126$c3fd19a0$4bf74ce0$@sapasequipment.com>
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OK, can you do it this week?

From: nina white <ninaw4570@yahoo.com>
Sent: Wednesday, April 17, 2024 7:14 PM
To: rcruz@sapasequipment.com
Subject: Re: Charge

I have to file an overcharge claim

Nina White

On Apr 17, 2024, at 3:53 PM, rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> wrote:

Hi Nina,

I have yet to see the credit/refund for  $197.70 as we discussed.

Can you please confirm?

Thank you,

Richard

Richard Cruz

Owner

<image001.gif>

713-502-3780

<image002.gif>

<mailto:amora@sapasequipment.com> rcruz@sapasequipment.com

<image003.gif>

<http://www.sapasequipment.com> www.sapasequipment.com

<image004.png>

From: nina white <ninaw4570@yahoo.com <mailto:ninaw4570@yahoo.com> >
Sent: Tuesday, April 2, 2024 9:57 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Charge

This delivered to you

Nina White

On Apr 2, 2024, at 9:56 AM, nina white <ninaw4570@yahoo.com 
<mailto:ninaw4570@yahoo.com> > wrote:

Ok that is an Inside Delivery are you stating the service was not done?

Nina White

On Apr 2, 2024, at 9:55 AM, rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> wrote:

No, was charged $197.70.

From: nina white <ninaw4570@yahoo.com <mailto:ninaw4570@yahoo.com> >
Sent: Tuesday, April 2, 2024 9:52 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Charge

It’s the Limited Access of $29 correct?

Nina White

On Apr 2, 2024, at 9:45 AM, rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> wrote:

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Friday, March 22, 2024 10:52 AM
To: 'Kimberly Rutter' <kimberly.rutter@rlcarriers.com 
<mailto:kimberly.rutter@rlcarriers.com> >
Cc: 'Nina White' <nina.white@rlcarriers.com 
<mailto:nina.white@rlcarriers.com> >
Subject: FW: Charge

Hi Kimberly,

Can you please look into this.  The explanation is noted below.

Thanks,

Richard Cruz

Owner

<image001.gif>

713-502-3780

<image002.gif>

<mailto:amora@sapasequipment.com> rcruz@sapasequipment.com

<image003.gif>

<http://www.sapasequipment.com> www.sapasequipment.com

<image004.png>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, March 19, 2024 8:02 AM
To: 'Nina White' <nina.white@rlcarriers.com 
<mailto:nina.white@rlcarriers.com> >
Subject: Charge

Good morning Nina,

Trust this email finds you well.  Please note I was incorrectly charged 
$197.70 “Limited access delivery fee”.  The delivery address was at our site 
in Katy where all our deliveries are dropped off and picked up. As you know, 
we always request a box truck but in those few cases where you send a 18 
wheeler we will meet the driver outside the gate( even though 18 wheelers 
drop off every day).

This was a new driver.

Thanks for resolving,

Richard

Richard Cruz

Owner

<image001.gif>

713-502-3780

<image002.gif>

<mailto:amora@sapasequipment.com> rcruz@sapasequipment.com

<image003.gif>

<http://www.sapasequipment.com> www.sapasequipment.com

<image004.png>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered =
medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>OK, can you do it this =
week?=C2=A0 <o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: nina white =
&lt;ninaw4570@yahoo.com&gt; Sent: Wednesday, April 17, 2024 =
7:14 PM To: rcruz@sapasequipment.com Subject: Re: =
Charge <o:p></o:p></div></div><o:p>&nbsp;</o:p>I have to =
file an overcharge claim&nbsp;<o:p></o:p><div>Nina White&nbsp;<o:p></o:p></div><div> <o:p></o:p><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'>On Apr 17, 2024, at 3:53=E2=80=AFPM, <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
wrote:<o:p></o:p></blockquote></div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div>=EF=BB=BF<o:p></o:p></sp=
an>Hi Nina,&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>I have yet =
to see the credit/refund for&nbsp; $197.70 as we =
discussed.<o:p></o:p>&nbsp;<o:p></o:p>Can you please confirm?&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Thank =
you,<o:p></o:p>Richard<o:p></o:p>&nbsp;Richard =
Cruz<o:p></o:p>Owner<o:=
p></o:p>&nbsp;<o=
:p></o:p><div>&lt;image001.gi=
f&gt;<o:p></o:p></div>&nbsp; =
713-502-3780<o:p></o:p></sp=
an><div>&lt;image002.gi=
f&gt;<o:p></o:p></div>&nbsp; =
<a =
href=3D"mailto:amora@sapasequipment.com">rcruz@sapasequi=
pment.com</a><o:p></o:p><div>&lt;image003.gi=
f&gt;<o:p></o:p></div>&nbsp; =
<a =
href=3D"http://www.sapasequipment.com">www.sapasequipm=
ent.com</a><o:p></o:p>&nbsp;<o=
:p></o:p><div>&lt;image004.pn=
g&gt;<o:p></o:p></div>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: nina white &lt;<a =
href=3D"mailto:ninaw4570@yahoo.com">ninaw4570@yahoo.com</a>&gt; =
 Sent: Tuesday, April 2, 2024 9:57 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: Re: Charge <o:p></o:p></div></div>&nbsp;<o:p></o:p>This =
delivered to you&nbsp;<o:p></o:p><div>Nina =
White&nbsp;<o:p></o:p></div><div> <o:p></o:p><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'>On Apr 2, 2024, at 9:56=E2=80=AFAM, nina =
white &lt;<a =
href=3D"mailto:ninaw4570@yahoo.com">ninaw4570@yahoo.com</a>&gt; =
wrote:<o:p></o:p></blockquote></div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div>=EF=BB=BFOk that is an Inside Delivery are you stating =
the service was not done?<o:p></o:p><div>Nina =
White&nbsp;<o:p></o:p></div><div> <o:p></o:p><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'>On Apr 2, 2024, at 9:55=E2=80=AFAM, <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
wrote:<o:p></o:p></blockquote></div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div>=EF=BB=BF<o:p></o:p>No, was =
charged $197.70.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>BR<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: nina white &lt;<a =
href=3D"mailto:ninaw4570@yahoo.com">ninaw4570@yahoo.com</a>&gt; =
 Sent: Tuesday, April 2, 2024 9:52 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: Re: Charge <o:p></o:p></div></div>&nbsp;<o:p></o:p>It=E2=80=99s =
the Limited Access of $29 correct?<o:p></o:p><div>Nina White&nbsp;<o:p></o:p></div><div> <o:p></o:p><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'>On Apr 2, 2024, at 9:45=E2=80=AFAM, <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
wrote:<o:p></o:p></blockquote></div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div>=EF=BB=BF<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, March 22, 2024 10:52 AM To: =
'Kimberly Rutter' &lt;<a =
href=3D"mailto:kimberly.rutter@rlcarriers.com">kimberly.rutter@rlcarriers=
.com</a>&gt; Cc: 'Nina White' &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; Subject: FW: Charge <o:p></o:p></div></div>&nbsp;<o:p></o:p>Hi =
Kimberly,<o:p></o:p>&nbsp;<o:p></o:p>Can you please look into this.&nbsp; The explanation =
is noted below.<o:p></o:p>&nbsp;<o:p></o:p>Thanks,<o:p></o:p>&nbsp;<o:p></o:p>Richard =
Cruz<o:p></o:p>Owner<o:=
p></o:p>&nbsp;<o=
:p></o:p><div>&lt;image001.gi=
f&gt;<o:p></o:p></div>&nbsp; =
713-502-3780<o:p></o:p><div>&lt;image002.gi=
f&gt;<o:p></o:p></div>&nbsp; =
<a =
href=3D"mailto:amora@sapasequipment.com">rcruz@sapasequi=
pment.com</a><o:p></o:p><div>&lt;image003.gi=
f&gt;<o:p></o:p></div>&nbsp; =
<a =
href=3D"http://www.sapasequipment.com">www.sapasequipment.com</a><o:p></o:p=
>&nbsp;<o=
:p></o:p><div>&lt;image004.pn=
g&gt;<o:p></o:p></div>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, March 19, 2024 8:02 AM To: 'Nina =
White' &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; Subject: Charge <o:p></o:p></div></div>&nbsp;<o:p></o:p>Good morning =
Nina,&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Trust this email finds you well.&nbsp; Please note I was =
incorrectly charged $197.70 =E2=80=9CLimited access delivery =
fee=E2=80=9D.&nbsp; The delivery address was at our site in Katy where =
all our deliveries are dropped off and picked up. As you know, we always =
request a box truck but in those few cases where you send a 18 wheeler =
we will meet the driver outside the gate( even though 18 wheelers drop =
off every day).&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>This was a =
new driver.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Thanks for =
resolving, <o:p></o:p>Richard<o:p></o:p>&nbsp;<o:p></o:p>Richard =
Cruz<o:p></o:p>Owner<o:=
p></o:p>&nbsp;<o=
:p></o:p><div>&lt;image001.gi=
f&gt;<o:p></o:p></div>&nbsp; =
713-502-3780<o:p></o:p><div>&lt;image002.gi=
f&gt;<o:p></o:p></div>&nbsp; =
<a =
href=3D"mailto:amora@sapasequipment.com">rcruz@sapasequi=
pment.com</a><o:p></o:p><div>&lt;image003.gi=
f&gt;<o:p></o:p></div>&nbsp; =
<a =
href=3D"http://www.sapasequipment.com">www.sapasequipment.com</a><o:p></o:p=
>&nbsp;<o=
:p></o:p><div>&lt;image004.pn=
g&gt;<o:p></o:p></div>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div>&lt;Invoice =
$476-284331042.pdf&gt;<o:p></o:p></div></div></blockquote></di=
v></blockquote></div></blockquote></div></blockquote></div></body></html>
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