Da

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From: <rcruz@sapasequipment.com>
To: "'Faenza, Becky'" <Becky.Faenza@antylia.com>
References: <BN7PR14MB243477651818C2796AD138059C102@BN7PR14MB2434.namprd14.prod.outlook.com> <00eb01da9718$160708e0$42151aa0$@sapasequipment.com> <BN7PR14MB24342B5223266670A8B9A2549C172@BN7PR14MB2434.namprd14.prod.outlook.com>
In-Reply-To: <BN7PR14MB24342B5223266670A8B9A2549C172@BN7PR14MB2434.namprd14.prod.outlook.com>
Subject: RE: HotBlock Temperature Verification
Date: Fri, 26 Apr 2024 09:02:42 -0500
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Hi Becky

Thanks for the update. We will check and decide what to do.

Best

Rich

From: Faenza, Becky <Becky.Faenza@antylia.com> 
Sent: Thursday, April 25, 2024 1:40 PM
To: rcruz@sapasequipment.com
Subject: RE: HotBlock Temperature Verification

Hi Rich,

I was talking with our team that manufactures these.  This HotBlock is
definitely an older one (maybe close to 15 years).  Anyways, they said it
sounded like the controller might be failing as well as the Heater Mat.

There are a number of other components that might need replaced too and
you can find how to test those on page 13 of our manual.  We can give you
the part#s if you are interested in doing these repairs yourself or we can
do the repairs In house.

Best Regards,
Becky

Becky Faenza 
Representative, Technical Support 
P: +1 843.881.4596 (140.4596) <mailto:Becky.Faenza@antylia.com> 
E: Becky.Faenza@antylia.com

<https://rs.antylia.com/rs/a0PRPq1w>

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: April 25, 2024 9:54 AM
To: Faenza, Becky <Becky.Faenza@antylia.com
<mailto:Becky.Faenza@antylia.com> >
Subject: RE: HotBlock Temperature Verification

CAUTION: This email originated from outside of the organization. Do not
click links or open attachments unless you recognize the sender and know
the content is safe.

Good morning Becky ,

Thanks for the call.  So, these are the issues:

*	Temperature on front screen registers 100c.  When placing a
"stick" thermometer  it registers 74c. 
*	When choosing SET, the unit registers 95c
*	When choosing SET again: OVtL (see pic)
*	When choosing SET again: no AT (see pic)
*	We measure amperage and got a reading of 5 amps; manual says we
should read 9 amps.

*In all this, we do not receive an ERROR message.

Greatly appreciate any direction/support as we currently do not feel
Holblock is operating properly( or we need to understand how to operate).

Best,

Rich

From: Faenza, Becky <Becky.Faenza@antylia.com
<mailto:Becky.Faenza@antylia.com> > 
Sent: Wednesday, April 24, 2024 12:42 PM
To: RCRUZ@SAPASEQUIPMENT.COM <mailto:RCRUZ@SAPASEQUIPMENT.COM> 
Subject: HotBlock Temperature Verification

Hi Richard,

It was a pleasure speaking with you today. If you could send over the
pictures you have of your controller that would be helpful. Also, if you
decide you want to invest in an IR Thermometer we do offer this one
EE2025004
<https://www.environmentalexpress.com/ee/s/product/detail/01t4W00000FjUcwQ
AF> .

Best Regards,

Becky

Becky Faenza 
Representative, Technical Support 
P: +1 843.881.4596 (140.4596) <mailto:Becky.Faenza@antylia.com> 
E: Becky.Faenza@antylia.com

_____

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
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xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:x=3D"urn:schemas-microsoft-com:office:excel" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#467886" vlink=3D"#96607D" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hi =
Becky<o:p></o:p><o:p>&nbsp;</o:p><p=
 class=3DMsoNormal>Thanks for the update. We =
will check and decide what to do.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p><p=
 class=3DMsoNormal>Best<o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><d=
iv><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:</span=
> Faenza, =
Becky &lt;Becky.Faenza@antylia.com&gt; Sent: Thursday, April =
25, 2024 1:40 PM To: =
rcruz@sapasequipment.com Subject: RE: HotBlock Temperature =
Verification<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Rich,<o:p></o:p><o:p>&nbsp;</o:p>I was talking with our team that manufactures =
these.&nbsp; This HotBlock is definitely an older one (maybe close to 15 =
years).&nbsp; Anyways, they said it sounded like the controller might be =
failing as well as the Heater Mat.<o:p></o:p><o:p>&nbsp;</o:p>There are a =
number of other components that might need replaced too and you can find =
how to test those on page 13 of our manual.&nbsp; We can give you the =
part#s if you are interested in doing these repairs yourself or we can =
do the repairs In house.<o:p></o:p><o:p>&nbsp;</o:p>Best =
Regards, Becky<o:p></o:p><o:p>&nbsp;</o:p><div><div><div>Becky Faenza Representative, Technical =
Support P: +1 843.881.4596 =
(140.4596) <a =
href=3D"mailto:Becky.Faenza@antylia.com"> E: =
Becky.Faenza@antylia.com</a> <o:p></o:p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0><tr><td style=3D'padding:0in 0in 0in 0in'><![if !vml]><img width=3D94 =
height=3D25 style=3D'width:.9791in;height:.2569in' =
src=3D"cid:image002.png@01DA97B8.7F006580" =
v:shapes=3D"Group_x0020_7"><![endif]><img border=3D0 =
width=3D300 height=3D101 style=3D'width:3.125in;height:1.0555in' =
id=3D"_x0000_i1030" =
src=3D"https://rs.antylia.com/rs/a0PRPq1w"> <o:p></o:p></sp=
an></td></tr></table></div><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><hr size=3D1 =
width=3D"100%" noshade style=3D'color:#007AC2' =
align=3Dcenter></div>From:</span=
> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: April 25, 2024 9:54 AM To: Faenza, Becky =
&lt;<a =
href=3D"mailto:Becky.Faenza@antylia.com">Becky.Faenza@antylia.com</a>&gt;=
 Subject: RE: HotBlock Temperature =
Verification<o:p></o:p></div></div><o:p>&nbsp;</o:p><div style=3D'border:solid =
#9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt'>CAUTION: This email originated from outside of the =
organization. Do not click links or open attachments unless you =
recognize the sender and know the content is =
safe.<o:p></o:p></div><o:p>&nbsp;</o:p></p=
><div>Good morning Becky =
,<o:p></o:p><o:p>&nbsp;</o:p><p=
 class=3DMsoNormal>Thanks for the call.&nbsp; =
So, these are the issues:<o:p></o:p><o:p>&nbsp;</o:p><u=
l style=3D'margin-top:0in' type=3Ddisc><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo3'>Temperature on front screen =
registers 100c.&nbsp; When placing a &#8220;stick&#8221; =
thermometer&nbsp; it registers 74c. <o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo3'>When choosing =
SET, the unit registers 95c<o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo3'>When choosing SET =
again: OVtL (see pic)<o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo3'>When choosing SET again: no =
AT (see pic)<o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo3'>We measure amperage and got a =
reading of 5 amps; manual says we should read 9 amps. =
<o:p></o:p></li></ul>*In all this, we do not =
receive an ERROR message. <o:p></o:p>Greatly appreciate any =
direction/support as we currently do not feel Holblock is operating =
properly( or we need to understand how to operate).&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p><p=
 class=3DMsoNormal>Best,<o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><p=
 class=3DMsoNormal><o:p>&nbsp;</o:p><p=
 class=3DMsoNormal><o:p>&nbsp;</o:p><d=
iv><div>From:</span=
> Faenza, =
Becky &lt;<a =
href=3D"mailto:Becky.Faenza@antylia.com">Becky.Faenza@antylia.com</a>&gt;=
 Sent: Wednesday, April 24, 2024 12:42 PM To: <a =
href=3D"mailto:RCRUZ@SAPASEQUIPMENT.COM">RCRUZ@SAPASEQUIPMENT.COM</a> =
Subject: HotBlock Temperature =
Verification<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Richard,<o:p></o:p> It was a pleasure =
speaking with you today.&nbsp; If you could send over the pictures you =
have of your controller that would be helpful.&nbsp; Also, if you decide =
you want to invest in an IR Thermometer we do offer this one&nbsp; <a =
href=3D"https://www.environmentalexpress.com/ee/s/product/detail/01t4W000=
00FjUcwQAF">EE2025004</a>.<o:p></o:p><o:p>&nbsp;</o:p>Best =
Regards,<o:p></o:p>Becky<o:p></o:p><div>Becky Faenza Representative, Technical =
Support P: +1 843.881.4596 =
(140.4596) <a =
href=3D"mailto:Becky.Faenza@antylia.com"> E: =
Becky.Faenza@antylia.com</a> <o:p></o:p><table =
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style=3D'text-align:center'><hr size=3D1 =
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