Da

✏️ Editing: 1714435443.M906920P780226.aristoteles.x5servers.net,S=25441,W=25926:2,S

From: <rcruz@sapasequipment.com>
To: "'Doug Spicer'" <dspicer@oncoresponse.com>
References: <MW5PR10MB5876A470F75EA9D7B8F8AF89C11B2@MW5PR10MB5876.namprd10.prod.outlook.com>
In-Reply-To: <MW5PR10MB5876A470F75EA9D7B8F8AF89C11B2@MW5PR10MB5876.namprd10.prod.outlook.com>
Subject: RE: update
Date: Mon, 29 Apr 2024 19:04:00 -0500
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Hi Doug,

Thanks for the honest feedback.  That is disappointing as he came highly
referred and with a lot of packing experience.  I had various meetings
with him explaining the importance of overpacking/3 layers of bubble wrap.
He told me he had strapped EVERYTHING    to the pallets and bubble wrapped
properly; obviously this wasn't true.

I am really sorry, this is not what should have happened. I have hired
over 100 packers from this company and would say the experience has been
positive( both ways) in almost all jobs.  Obviously this was not the case.
Especially in this case where you supported in this process.

I am contacting the company to advise but please let me know what I can
do?

Again my sincere apologies.

Richard

From: Doug Spicer <dspicer@oncoresponse.com> 
Sent: Monday, April 29, 2024 6:21 PM
To: rcruz@sapasequipment.com
Subject: update

Rich,

We are having issues with the Labconco Hood. It is bolted to a base but
even when we remove the bolts the hood doesn't budge.

It may be too heavy to lift off the bench.

If I manage to get to off of the bench I will need to palletize it before
we send it off and that will bring you to 8 pallets with the Labconco
hood.

What are your thoughts about 8 pallets vs 7 pallets?

Your have left over bubble wrap, boxes, and straps, do you want these
forward with the freight?

You packer left at 3:00 pm.

Honestly, the gentleman was ill prepared for packing this equipment.

When he arrived he indicated that he had only packed dishes in the past.

He had no experience packing laboratory equipment. 
Not really sure how prepared he was for this particular job.

He sometimes had trouble following directions.

I moved the pallets around on the loading dock so they will be somewhat
out of the way.

Any idea when these will be picked up?
I assume tomorrow, but do you have an approximate time?

Most items are somewhat secured, however the PlateMates are not secured to
the pallets at all and only have a layer of bubble wrap taped to the
exterior.

I will try to get these secure with the straps in the morning.

I will update you in the morning.

Best,

Douglas Spicer

Scientist II

1124 Columbia Street Suite 300
Seattle, WA 98104

O> 206-805-1606
C> 206-854-1087
dspicer@oncoresponseinc.com <mailto:dspicer@oncoresponseinc.com>

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other than the intended recipient is prohibited. If you received this
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#467886" vlink=3D"#96607D" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hi Doug, =
<o:p></o:p><o:p>&nbsp;</o:p><p=
 class=3DMsoNormal>Thanks for the honest =
feedback.&nbsp; That is disappointing as he came highly referred and =
with a lot of packing experience.&nbsp; I had various meetings with him =
explaining the importance of overpacking/3 layers of bubble wrap.&nbsp; =
He told me he had strapped EVERYTHING&nbsp;&nbsp;&nbsp; to the pallets =
and bubble wrapped properly; obviously this wasn&#8217;t true. =
<o:p></o:p>&nbsp;I am really sorry, this =
is not what should have happened. I have hired over 100 packers from =
this company and would say the experience has been positive( both ways) =
in almost all jobs.&nbsp; Obviously this was not the case. =
&nbsp;Especially in this case where you supported in this process. =
&nbsp;<o:p></o:p>I am contacting the company =
to advise but please let me know what I can do? <o:p></o:p><o:p>&nbsp;</o:p><p=
 class=3DMsoNormal>Again my sincere =
apologies.&nbsp; <o:p></o:p>Richard =
<o:p></o:p><o:p>&nbsp;</o:p><d=
iv><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:</span=
> Doug =
Spicer &lt;dspicer@oncoresponse.com&gt; Sent: Monday, April =
29, 2024 6:21 PM To: =
rcruz@sapasequipment.com Subject: =
update<o:p></o:p></div></div><o:p>&nbsp;</o:p>Rich, =
<o:p></o:p><o:p>&nbsp;</o:p>We are having issues with the Labconco Hood. It is =
bolted to a base but even when we remove the bolts the hood =
doesn&#8217;t budge. <o:p></o:p>It may be too =
heavy to lift off the bench. <o:p></o:p>If I =
manage to get to off of the bench I will need to palletize it before we =
send it off and that will bring you to 8 pallets with the Labconco hood. =
<o:p></o:p>What are your thoughts about 8 =
pallets vs 7 pallets?<o:p></o:p><o:p>&nbsp;</o:p>Your have =
left over bubble wrap, boxes, and straps, do you want these forward with =
the freight? <o:p></o:p><o:p>&nbsp;</o:p>You packer left at 3:00 pm. <o:p></o:p><o:p>&nbsp;</o:p>Honestly, =
the gentleman was ill prepared for packing this equipment. =
<o:p></o:p>When he arrived he indicated that he =
had only packed dishes in the past. <o:p></o:p>He had no experience packing laboratory equipment. =
 Not really sure how prepared he was for this particular job. =
<o:p></o:p>He sometimes had trouble following =
directions. <o:p></o:p><o:p>&nbsp;</o:p>I moved the pallets around on the loading dock so they =
will be somewhat out of the way. <o:p></o:p>Any =
idea when these will be picked up? I assume tomorrow, but do you have =
an approximate time?<o:p></o:p><o:p>&nbsp;</o:p>Most items =
are somewhat secured, however the PlateMates are not secured to the =
pallets at all and only have a layer of bubble wrap taped to the =
exterior. <o:p></o:p>I will try to get these =
secure with the straps in the morning. <o:p></o:p>I will update you in the morning. <o:p></o:p><o:p>&nbsp;</o:p>Best,<o:p></o:p><o:p>&nbsp;</o:p>Douglas Spicer<o:p></o:p><o:p>&nbsp;</o:p>Douglas Spicer<o:p></o:p>Scientist =
II<o:p></o:p> <img width=3D171 height=3D24 =
style=3D'width:1.7847in;height:.25in' id=3D"Picture_x0020_1" =
src=3D"cid:image001.png@01DA9A66.A301D940"> 1124 Columbia Street =
Suite 300 Seattle, WA 98104<o:p></o:p>O&gt; =
206-805-1606 C&gt; 206-854-1087 <a =
href=3D"mailto:dspicer@oncoresponseinc.com">dspicer@oncoresponseinc.com</=
a><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>The information =
transmitted is intended only for the person(s) or entity to which it is =
addressed and may contain confidential and/or legally privileged =
material. Delivery of this message to any person other than the intended =
recipient(s) is not intended in any way to waive privilege or =
confidentiality. Any review, re-transmission, dissemination or other use =
of, or taking of any action in reliance upon, this information by =
entities other than the intended recipient is prohibited. If you =
received this message in error, please contact the sender and delete the =
material from any devices. <o:p></o:p></div></body></html>
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