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From: <rcruz@sapasequipment.com>
To: "'Jenni Briggs'" <briggs@piketech.com>
References: <01b501da9b1d$2af58020$80e08060$@sapasequipment.com> <BY3PR17MB5188084FC623C6D154F82FCEB21A2@BY3PR17MB5188.namprd17.prod.outlook.com>
In-Reply-To: <BY3PR17MB5188084FC623C6D154F82FCEB21A2@BY3PR17MB5188.namprd17.prod.outlook.com>
Subject: RE: Questions on our GladiATR Vision
Date: Tue, 30 Apr 2024 12:09:06 -0500
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Hi Jenni,

Sorry for addressing you with your last name.

Please see my comments in red.

Best

From: Jenni Briggs <briggs@piketech.com> 
Sent: Tuesday, April 30, 2024 11:49 AM
To: rcruz@sapasequipment.com
Subject: FW: Questions on our GladiATR Vision

Hi Rich.

This may have gotten a bit more complicated. I asked our electrical
engineer if we may have changed power supplies. He thought it could be a
possibility, and we are looking into it now. I'll follow up later. Thanks,
best to be sure.

If the LCD screen is working, to look at the image on the screen is fine.
There is software that lets you see image on computer screen. We received
a unit back recently that is as old as this one (which is from 2013), and
found that the screen was obsolete to allow software to display on the
screen. The entire screen needed to be upgraded.  So, if the screen isn't
work; I can connect to an external screen? I will know once I can turn
unit on.

There is a heated plate installed already. Where is the controller?? If
there is no controller, the plate could still be used at room temp. So it
does have the heated plate?  Can you provide me part number on the
controller?

Sorry.I do not know what you are looking for here: Can you send a parts
schematic for our unit?  I have attached the manual though.  Thanks for
manual; that should work.

Kind regards,

Jenni

Jenni L Briggs, Ph.D.

<https://piketech.com/> PIKE Technologies

6125 Cottonwood Drive, Madison WI 53719

Tel: 608.274.2721 | fax 608.274.0103

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, April 30, 2024 11:41 AM
To: Jenni Briggs <briggs@piketech.com <mailto:briggs@piketech.com> >
Subject: Questions on our GladiATR Vision

Hello Briggs,

Thanks for taking my call earlier today.  So, here are my questions

1.	A/C adapter for this unit?
2.	Do we have the heated plate or regular?
3.	Can you send a parts schematic for our unit?

Thanks in advance for your support,

Rich

Sapas LLC

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hi Jenni, <o:p></o:p><o:p>&nbsp;</o:p>Sorry for =
addressing you with your last name.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Please see =
my comments in red.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Best<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Jenni Briggs &lt;briggs@piketech.com&gt; =
 Sent: Tuesday, April 30, 2024 11:49 AM To: =
rcruz@sapasequipment.com Subject: FW: Questions on our =
GladiATR Vision<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Rich.<o:p></o:p><o:p>&nbsp;</o:p>This may have gotten a bit more complicated. I asked =
our electrical engineer if we may have changed power supplies. He =
thought it could be a possibility, and we are looking into it now. =
I&#8217;ll follow up later. Thanks, best to be =
sure. <o:p></o:p><o:p>&nbsp;</o:p>If the LCD screen is working, to look at the image on =
the screen is fine. There is software that lets you see image on =
computer screen. We received a unit back recently that is as old as this =
one (which is from 2013), and found that the screen was obsolete to =
allow software to display on the screen. The entire screen needed to be =
upgraded. &nbsp;So, if the screen isn&#8217;t =
work; I can connect to an external screen? I will know once I can turn =
unit on. <o:p></o:p><o:p>&nbsp;</o:p>There is a heated plate installed already. Where is =
the controller?? If there is no controller, the plate could still be =
used at room temp. So it does have the heated =
plate?&nbsp; Can you provide me part number on the =
controller?<o:p></o:p><o:p>&nbsp;</o:p>Sorry&#8230;I do not know what you are looking for =
here: Can you send a parts schematic for our unit? &nbsp;I have =
attached the manual though.&nbsp; Thanks for =
manual; that should work.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Kind =
regards,<o:p></o:p>Jenni<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div>Jenni&nbsp;L&nbsp;Briggs, Ph.D.<o:p></o:p><a =
href=3D"https://piketech.com/" target=3D"_blank" =
title=3D"https://piketech.com">PIKE =
Technologies</a><o:p></o:p>6125 Cottonwood Drive, =
Madison WI 53719<o:p></o:p>Tel: 608.274.2721 | fax =
608.274.0103<o:p></o:p>&nbsp;<o:p></o:p></di=
v></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, April 30, 2024 11:41 AM To: Jenni =
Briggs &lt;<a =
href=3D"mailto:briggs@piketech.com">briggs@piketech.com</a>&gt; Sub=
ject: Questions on our GladiATR =
Vision<o:p></o:p></div></div><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Hello =
Briggs,<o:p></o:p><o:p>&nbsp;</o:p>Thanks for taking my call earlier today.&nbsp; So, =
here are my questions<o:p></o:p><o:p>&nbsp;</o:p><ol style=3D'margin-top:0in' =
start=3D1 type=3D1><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo3'>A/C adapter for this =
unit?<o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo3'>Do we have the heated =
plate or regular?<o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo3'>Can you send a parts =
schematic for our unit?<o:p></o:p></li></ol><o:p>&nbsp;</o:p>Thanks in =
advance for your support,<o:p></o:p>Rich<o:p></o:p>Sapas =
LLC<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p></div></body></html>
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