Da

✏️ Editing: 1717599394.M49120P183062.aristoteles.x5servers.net,S=87575,W=89341:2,S

From: <rcruz@sapasequipment.com>
To: "'Roger Wang'" <Roger.Wang@analytichem.com>
Cc: "'Technical Support'" <techsupport@analytichem.com>,
	"'Sales NA'" <salesNA@analytichem.com>
References: <FRYP281MB32121EFFB9FFEC008361677E8DF32@FRYP281MB3212.DEUP281.PROD.OUTLOOK.COM> <FRYP281MB0240754D93FD18A1AC319C358CF32@FRYP281MB0240.DEUP281.PROD.OUTLOOK.COM> <0f8501dab2e1$ddfb4a70$99f1df50$@sapasequipment.com> <FRYP281MB0240460AE4F973BB252EE5B58CFC2@FRYP281MB0240.DEUP281.PROD.OUTLOOK.COM> <024001dab603$f6957cc0$e3c07640$@sapasequipment.com> <5be1bb99-c3c8-497c-b939-5e7943a2ae82.0e39a03d-d016-4ae3-8aa1-86329136bc46.b85b4c8d-c185-4924-907f-0b36b42aef2f@emailsignatures365.codetwo.com> <FRYP281MB0240D578D3F14E83DE5D86568CF82@FRYP281MB0240.DEUP281.PROD.OUTLOOK.COM> <051701dab74d$5a3ca6a0$0eb5f3e0$@sapasequipment.com> <FRYP281MB0240CAC97FF1F4B7C6C2F7438CF92@FRYP281MB0240.DEUP281.PROD.OUTLOOK.COM> <055801dab74f$a76192e0$f624b8a0$@sapasequipment.com> <FRYP281MB02402D7D86D9457C014D358A8CF92@FRYP281MB0240.DEUP281.PROD.OUTLOOK.COM>
In-Reply-To: <FRYP281MB02402D7D86D9457C014D358A8CF92@FRYP281MB0240.DEUP281.PROD.OUTLOOK.COM>
Subject: RE: service parts-Sapas Lab Equipment-NWX0113180042
Date: Wed, 5 Jun 2024 09:56:31 -0500
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Thanks Roger for the clarification.   So based on your emails,  I will need 
to order the following parts:  S470,S471 and 010-600-055.

I would like formally commend the great tech support you have provided us 
and if possible contact your mgr.

Thanks!

Richard Cruz

From: Roger Wang <Roger.Wang@analytichem.com>
Sent: Wednesday, June 5, 2024 9:18 AM
To: rcruz@sapasequipment.com
Cc: Technical Support <techsupport@analytichem.com>; Sales NA 
salesNA@analytichem.com <mailto:salesNA@analytichem.com> .
Subject: Re: service parts-Sapas Lab Equipment-NWX0113180042

It is possible, but not convenient, not easy, could damage the windows at 
cavity bottom, maybe too hot to take out, need to wait beside to take rack 
when done....

roger

Roger Wang
Service Manager

Tel:

+1 (800) 361-6820 (Toll Free)

Direct:

+1 (514) 556-8979

Fax:

+1 (800) 253-5549 (Toll Free)

Roger.Wang@analytichem.com <mailto:Roger.Wang@analytichem.com>
www.scpscience.com <https://www.scpscience.com/>

AnalytiChem Canada Inc. | 21800 Clark Graham | Baie D'Urfé, Quebec | H9X 4B6 
Canada
ISO 17034 - ISO 17025 - ISO 9001

Get quotations and place orders 24/7 at our online store 
<https://www.scpscience.com/en/products/categories?id=738&name=oreas>

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Wednesday, June 5, 2024 9:52 AM
To: Roger Wang <Roger.Wang@analytichem.com 
<mailto:Roger.Wang@analytichem.com> >
Cc: Technical Support <techsupport@analytichem.com 
<mailto:techsupport@analytichem.com> >; Sales NA <salesNA@analytichem.com 
<mailto:salesNA@analytichem.com> >
Subject: RE: service parts-Sapas Lab Equipment-NWX0113180042

Thanks Roger!  So the unit will not work without the side trays?   Cant we 
introduce these without laying them on the side trays?  Thanks, Rich

From: Roger Wang <Roger.Wang@analytichem.com 
<mailto:Roger.Wang@analytichem.com> >
Sent: Wednesday, June 5, 2024 8:49 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Technical Support <techsupport@analytichem.com 
<mailto:techsupport@analytichem.com> >; Sales NA <salesNA@analytichem.com 
<mailto:salesNA@analytichem.com> >
Subject: Re: service parts-Sapas Lab Equipment-NWX0113180042

Surely you need the side trays for rack in and out. They are S470 and S471.

Roger

Roger Wang
Service Manager

Tel:

+1 (800) 361-6820 (Toll Free)

Direct:

+1 (514) 556-8979

Fax:

+1 (800) 253-5549 (Toll Free)

Roger.Wang@analytichem.com <mailto:Roger.Wang@analytichem.com>
www.scpscience.com <https://www.scpscience.com/>

AnalytiChem Canada Inc. | 21800 Clark Graham | Baie D'Urfé, Quebec | H9X 4B6 
Canada
ISO 17034 - ISO 17025 - ISO 9001

Get quotations and place orders 24/7 at our online store 
<https://www.scpscience.com/en/products/categories?id=738&name=oreas>

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Wednesday, June 5, 2024 9:36 AM
To: Roger Wang <Roger.Wang@analytichem.com 
<mailto:Roger.Wang@analytichem.com> >
Cc: Technical Support <techsupport@analytichem.com 
<mailto:techsupport@analytichem.com> >
Subject: RE: service parts-Sapas Lab Equipment-NWX0113180042

You don't often get email from rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> . Learn why this is important 
<https://aka.ms/LearnAboutSenderIdentification>

Hi Roger,

So regarding the message of “24V”, it apparently was appearing because we 
were inappropriately shutting down the unit.   Everything seems to be 
working now, thanks to your support.  One last question; will the unit work 
, in SA mode, without the stand( as noted in pic)?  We don’t have these 2 
stands.  Would you have the part number for these?

Again, thanks for your EXCELLENT SUPPORT!!

Richard

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, June 4, 2024 9:11 AM
To: 'Roger Wang' <Roger.Wang@analytichem.com 
<mailto:Roger.Wang@analytichem.com> >
Cc: 'Melanie Korman' <Melanie.Korman@analytichem.com 
<mailto:Melanie.Korman@analytichem.com> >; 'Sales NA' 
<salesNA@analytichem.com <mailto:salesNA@analytichem.com> >; 'Technical 
Support' <techsupport@analytichem.com <mailto:techsupport@analytichem.com> >
Subject: RE: service parts-Sapas Lab Equipment-NWX0113180042

Thanks Roger, we will try that and get back to you.

Best

From: Roger Wang <Roger.Wang@analytichem.com 
<mailto:Roger.Wang@analytichem.com> >
Sent: Tuesday, June 4, 2024 8:09 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Melanie Korman <Melanie.Korman@analytichem.com 
<mailto:Melanie.Korman@analytichem.com> >; Sales NA <salesNA@analytichem.com 
<mailto:salesNA@analytichem.com> >; Technical Support 
<techsupport@analytichem.com <mailto:techsupport@analytichem.com> >
Subject: Re: service parts-Sapas Lab Equipment-NWX0113180042

Hi Richard,

Please remove the back cover and check the power modules as per the attached 
instructions.

regards

roger

Roger Wang
Service Manager

Tel:

+1 (800) 361-6820 (Toll Free)

Direct:

+1 (514) 556-8979

Fax:

+1 (800) 253-5549 (Toll Free)

Roger.Wang@analytichem.com <mailto:Roger.Wang@analytichem.com>
www.scpscience.com <https://www.scpscience.com/>

AnalytiChem Canada Inc. | 21800 Clark Graham | Baie D'Urfé, Quebec | H9X 4B6 
Canada
ISO 17034 - ISO 17025 - ISO 9001

Get quotations and place orders 24/7 at our online store 
<https://www.scpscience.com/en/products/categories?id=738&name=oreas>

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, June 3, 2024 6:18 PM
To: Technical Support <techsupport@analytichem.com 
<mailto:techsupport@analytichem.com> >
Cc: Melanie Korman <Melanie.Korman@analytichem.com 
<mailto:Melanie.Korman@analytichem.com> >; Sales NA <salesNA@analytichem.com 
<mailto:salesNA@analytichem.com> >
Subject: RE: service parts-Sapas Lab Equipment-NWX0113180042

Hi Roger,

We were able to get in with the admin and password…😊       The unit appears 
to be working but at the bottom of the screen we receive a red message 
stating  24V HAS FAILED( please see pic).   Do you have any idea what the 
issue is and possible solution?

As always, thanks,

Richard

From: Technical Support <techsupport@analytichem.com 
<mailto:techsupport@analytichem.com> >
Sent: Friday, May 31, 2024 8:23 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Melanie Korman <Melanie.Korman@analytichem.com 
<mailto:Melanie.Korman@analytichem.com> >; Technical Support 
<techsupport@analytichem.com <mailto:techsupport@analytichem.com> >; Sales 
NA <salesNA@analytichem.com <mailto:salesNA@analytichem.com> >
Subject: service parts-Sapas Lab Equipment-NWX0113180042

NOTICE: Please note that SCP Science is part of AnalytiChem, and as part of 
the integration process, we are transitioning our email domains from 
scpscience.com to analytichem.com

AVIS: Veuillez noter que SCP Science fait partie d'Analytichem et que dans 
le cadre du processus d'intégration, nous faisons la transition de nos 
domaines de messagerie de scpscience.com vers analytichem.com

Hi Richard

1.	Transporter is for FA system. Since we have discontinued NovaWAVE. it is 
not available now. Suggest you use the system in SA mode.

2.	Rack Complete, 50 ml, Quartz, SA: 010-600-055

3.Please contact our Sales NA in CC for quoting.

Regards,

Roger

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Thursday, May 30, 2024 6:36 PM
To: Technical Support <techsupport@analytichem.com 
<mailto:techsupport@analytichem.com> >
Cc: Melanie Korman <Melanie.Korman@analytichem.com 
<mailto:Melanie.Korman@analytichem.com> >
Subject: RE: Please call customer

Hi  Roger,

Thanks for your prompt response.  So we purchased a used microwave unit a 
few weeks ago. However we have two issues:

1.	We are needing to order some missing parts.  These are the parts I 
believe we need:

1.	Transporter with all necessary attachment parts and accessories.
2.	Rack Complete, 50 ml, Quartz, SA

2.	The other issue is that we don’t have the password and admin.  Can you 
send me the default codes you program new units when sending out?

Thanks again for your support,

Richard Cruz

Owner

713-502-3780

rcruz@sapasequipment.com <mailto:amora@sapasequipment.com>

<http://www.sapasequipment.com> www.sapasequipment.com

From: Technical Support <techsupport@analytichem.com 
<mailto:techsupport@analytichem.com> >
Sent: Thursday, May 30, 2024 12:17 PM
To: Rcruz@sapasequipment.com <mailto:Rcruz@sapasequipment.com>
Cc: Melanie Korman <Melanie.Korman@analytichem.com 
<mailto:Melanie.Korman@analytichem.com> >; Technical Support 
<techsupport@analytichem.com <mailto:techsupport@analytichem.com> >
Subject: Re: Please call customer

NOTICE: Please note that SCP Science is part of AnalytiChem, and as part of 
the integration process, we are transitioning our email domains from 
scpscience.com to analytichem.com

Hi Richard,

Can you please share the S/N of the NovaWAVE?

Please send me a picture of the parts that you want.

Regards

Roger

_____

From: Melanie Korman <Melanie.Korman@analytichem.com 
<mailto:Melanie.Korman@analytichem.com> >
Sent: Thursday, May 30, 2024 10:48 AM
To: Technical Support <techsupport@analytichem.com 
<mailto:techsupport@analytichem.com> >
Subject: Please call customer

Hi,

Can you please call this customer back?

He is having trouble with his Novawave and needs some parts.

Richard

713-502-3780

<mailto:Rcruz@sapasequipment.com> Rcruz@sapasequipment.com

Thank you,

Melanie Korman

Customer Success Supervisor

Tel:  (514) 457-0701 x 135

Direct: (514) 556-8890

Fax: (514) 457-4499

<mailto:melanie.korman@analytichem.com> melanie.korman@analytichem.com

<http://www.scpscience.com/> www.scpscience.com

Analytichem Canada Inc. I 21800 Clark Graham, Baie D'Urfé, QC, H9X 4B6, 
Canada

ISO 17034 -  ISO 17025 - ISO 9001

------=_NextPart_001_05D0_01DAB72E.A61036B0
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	charset="UTF-8"
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Thanks Roger =
for the clarification.=C2=A0=C2=A0 So based on your emails,=C2=A0 I will =
need to order the following parts:=C2=A0 S470,S471 and =
010-600-055.=C2=A0 <o:p></o:p><o:p>&nbsp;</=
o:p>I would like =
formally commend the great tech support you have provided us and if =
possible contact your mgr.=C2=A0 <o:p></o:p><o:p>&nbsp;</=
o:p><o:p>&nbsp;</=
o:p>Thanks!<o:p><=
/o:p><o:p>&nbsp;</=
o:p>Richard =
Cruz<o:p></o:p><o:p>&nbsp;</=
o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> =
Roger Wang &lt;Roger.Wang@analytichem.com&gt; Sent: =
Wednesday, June 5, 2024 9:18 AM To: =
rcruz@sapasequipment.com Cc: Technical Support =
&lt;techsupport@analytichem.com&gt;; Sales NA <a =
href=3D"mailto:salesNA@analytichem.com">salesNA@analytichem.com</a>. =
 Subject: Re: service parts-Sapas Lab =
Equipment-NWX0113180042<o:p></o:p></div></div><o:p>&nbsp;</o:p><div>It is possible, but not convenient, not easy, =
could damage the windows at cavity bottom, maybe too hot to take out, =
need to wait beside to take rack when =
done....<o:p></o:p></div><div><o:p>&nbsp;</o:p></div><div>roger<o:p></o:p></div><div>Roger =
Wang Service Manager<o:p></o:p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D3 =
cellpadding=3D0><tr><td style=3D'padding:.75pt .75pt .75pt =
.75pt;left-padding: 0px;min-width: 50px'>Tel:<o:p></o:p></td><td style=3D'padding:.75pt .75pt =
.75pt .75pt'>+1 (800) 361-6820 =
(Toll Free)<o:p></o:p></td></tr><tr><td =
style=3D'padding:.75pt .75pt .75pt .75pt;left-padding: 0px;min-width: =
50px'>Direct:<o:p></o:p></td><td style=3D'padding:.75pt =
.75pt .75pt .75pt'>+1 (514) =
556-8979<o:p></o:p></td></tr><tr><td style=3D'padding:.75pt =
.75pt .75pt .75pt;left-padding: 0px;min-width: 50px'>Fax:<o:p></o:p></td><td style=3D'padding:.75pt .75pt =
.75pt .75pt'>+1 (800) 253-5549 =
(Toll Free)<o:p></o:p></td></tr></table><a =
href=3D"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytichem.com</a>=
 <a href=3D"https://www.scpscience.com/">www.scpscience.com</a> =
<o:p></o:p><img border=3D0 =
width=3D300 height=3D64 style=3D'width:3.125in;height:.6666in' =
id=3D"_x0030_.1igk9dtdvwi" src=3D"cid:image001.jpg@01DAB72C.C9690D00" =
alt=3D"AnalytiChem Holding GmbH"><o:p></o:p>AnalytiChem Canada Inc. | 21800 Clark =
Graham&nbsp;| Baie D'Urf=C3=A9, Quebec&nbsp;| H9X 4B6 =
Canada&nbsp; ISO 17034 - ISO 17025 - ISO 9001 =
<o:p></o:p>Privacy policy: <a =
href=3D"https://analytichem.com/en/privacy-policy">click here</a> =
<o:p></o:p>Get quotations and =
place orders 24/7 at our <a =
href=3D"https://www.scpscience.com/en/products/categories?id=3D738&amp;na=
me=3Doreas">online store</a> <o:p></o:p></div><div =
class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D2 width=3D"98%" align=3Dcenter></div><div id=3DdivRplyFwdMsg>F=
rom: =
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Wednesday, June 5, 2024 9:52 AM To: Roger =
Wang &lt;<a =
href=3D"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytichem.com</a>=
&gt; Cc: Technical Support &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</=
a>&gt;; Sales NA &lt;<a =
href=3D"mailto:salesNA@analytichem.com">salesNA@analytichem.com</a>&gt;<b=
r>Subject: RE: service parts-Sapas Lab =
Equipment-NWX0113180042 <o:p></o:p><div>&nbsp;<o:p></o:p></div></div><div><div>Thanks =
Roger!&nbsp; So the unit will not work without the side =
trays?&nbsp;&nbsp; Cant we introduce these without laying them on the =
side trays?&nbsp; Thanks, Rich <o:p></o:p>&nbsp;=
<o:p></o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> =
Roger Wang &lt;<a =
href=3D"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytichem.com</a>=
&gt; Sent: Wednesday, June 5, 2024 8:49 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Cc: Technical Support &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</=
a>&gt;; Sales NA &lt;<a =
href=3D"mailto:salesNA@analytichem.com">salesNA@analytichem.com</a>&gt;<b=
r>Subject: Re: service parts-Sapas Lab =
Equipment-NWX0113180042<o:p></o:p></div></div>&nbsp;<o:p></o:p><div>Surely you need the side trays for rack in and =
out. They are S470&nbsp;and S471.<o:p></o:p></div><div>&nbsp;<o:p></o:p></div><div>Roger<o:p></o:p></div><div>Roger =
Wang Service Manager<o:p></o:p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D3 =
cellpadding=3D0><tr><td style=3D'padding:.75pt .75pt .75pt =
.75pt;min-width:50px'>Tel:<o:p></o:p></td><td style=3D'padding:.75pt .75pt =
.75pt .75pt'>+1 (800) 361-6820 =
(Toll Free)<o:p></o:p></td></tr><tr><td =
style=3D'padding:.75pt .75pt .75pt .75pt;min-width:50px'>Direct:<o:p></o:p></td><td style=3D'padding:.75pt =
.75pt .75pt .75pt'>+1 (514) =
556-8979<o:p></o:p></td></tr><tr><td style=3D'padding:.75pt =
.75pt .75pt .75pt;min-width:50px'>Fax:<o:p></o:p></td><td style=3D'padding:.75pt .75pt =
.75pt .75pt'>+1 (800) 253-5549 =
(Toll Free)<o:p></o:p></td></tr></table><a =
href=3D"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytichem.com</a>=
 <a href=3D"https://www.scpscience.com/">www.scpscience.com</a> =
<o:p></o:p><img border=3D0 =
width=3D300 height=3D64 style=3D'width:3.125in;height:.6666in' =
id=3D"x_0.1igk9dtdvwi" src=3D"cid:image001.jpg@01DAB72C.C9690D00" =
alt=3D"AnalytiChem Holding GmbH"><o:p></o:p>AnalytiChem Canada Inc. | 21800 Clark =
Graham&nbsp;| Baie D'Urf=C3=A9, Quebec&nbsp;| H9X 4B6 =
Canada&nbsp; ISO 17034 - ISO 17025 - ISO 9001 =
<o:p></o:p>Privacy policy: <a =
href=3D"https://analytichem.com/en/privacy-policy">click here</a> =
<o:p></o:p>Get quotations and =
place orders 24/7 at our <a =
href=3D"https://www.scpscience.com/en/products/categories?id=3D738&amp;na=
me=3Doreas">online store</a> <o:p></o:p></div><div =
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rom: =
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Wednesday, June 5, 2024 9:36 AM To: Roger =
Wang &lt;<a =
href=3D"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytichem.com</a>=
&gt; Cc: Technical Support &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</=
a>&gt; Subject: RE: service parts-Sapas Lab =
Equipment-NWX0113180042 <o:p></o:p><div>&nbsp;<o:p></o:p></div></div><div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft width=3D"100%" style=3D'width:100.0%'><tr><td =
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width=3D"100%" style=3D'width:100.0%;background:#EAEAEA;padding:5.25pt =
3.75pt 5.25pt 11.25pt'><div><p class=3Dxmsonormal =
style=3D'mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wr=
ap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizo=
ntal:column;mso-height-rule:exactly'>You don't often get email from <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>. =
<a href=3D"https://aka.ms/LearnAboutSenderIdentification">Learn why this =
is important</a><o:p></o:p></div></td><td width=3D75 =
style=3D'width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt =
3.75pt'></td></tr></table><div><div>Hi =
Roger,&nbsp; <o:p></o:p>&nbsp;=
<o:p></o:p>So regarding =
the message of =E2=80=9C24V=E2=80=9D, it apparently was appearing =
because we were inappropriately shutting down the unit.&nbsp;&nbsp; =
Everything seems to be working now, thanks to your support.&nbsp; One =
last question; will the unit work , in SA mode, without the stand( as =
noted in pic)?&nbsp; We don=E2=80=99t have these 2 stands.&nbsp; Would =
you have the part number for these?&nbsp; <o:p></o:p>&nbsp;=
<o:p></o:p>Again, =
thanks for your EXCELLENT SUPPORT!!&nbsp;&nbsp; <o:p></o:p>&nbsp;=
<o:p></o:p>Richard</span=
><o:p></o:p>&nbsp;=
<o:p></o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, June 4, 2024 9:11 AM To: 'Roger =
Wang' &lt;<a =
href=3D"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytichem.com</a>=
&gt; Cc: 'Melanie Korman' &lt;<a =
href=3D"mailto:Melanie.Korman@analytichem.com">Melanie.Korman@analytichem=
.com</a>&gt;; 'Sales NA' &lt;<a =
href=3D"mailto:salesNA@analytichem.com">salesNA@analytichem.com</a>&gt;; =
'Technical Support' &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</=
a>&gt; Subject: RE: service parts-Sapas Lab =
Equipment-NWX0113180042<o:p></o:p></div></div>&nbsp;<o:p></o:p>Thanks =
Roger, we will try that and get back to you. <o:p></o:p>&nbsp;=
<o:p></o:p>Best<o=
:p></o:p>&nbsp;=
<o:p></o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> =
Roger Wang &lt;<a =
href=3D"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytichem.com</a>=
&gt; Sent: Tuesday, June 4, 2024 8:09 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Cc: Melanie Korman &lt;<a =
href=3D"mailto:Melanie.Korman@analytichem.com">Melanie.Korman@analytichem=
.com</a>&gt;; Sales NA &lt;<a =
href=3D"mailto:salesNA@analytichem.com">salesNA@analytichem.com</a>&gt;; =
Technical Support &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</=
a>&gt; Subject: Re: service parts-Sapas Lab =
Equipment-NWX0113180042<o:p></o:p></div></div>&nbsp;<o:p></o:p><div>Hi =
Richard,<o:p></o:p></div><div>&nbsp;<o:p></o:p></div><div>Please remove the back =
cover and check the power modules as per the attached =
instructions.<o:p></o:p></div><div>&nbsp;<o:p></o:p></div><div>regards<o:p></o:p></div><div>&nbsp;<o:p></o:p></div><div>roger<o:p></o:p></div><div>Roger =
Wang Service Manager<o:p></o:p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D3 =
cellpadding=3D0><tr><td style=3D'padding:.75pt .75pt .75pt =
.75pt;min-width:50px'>Tel:<o:p></o:p></td><td style=3D'padding:.75pt .75pt =
.75pt .75pt'>+1 (800) 361-6820 =
(Toll Free)<o:p></o:p></td></tr><tr><td =
style=3D'padding:.75pt .75pt .75pt .75pt;min-width:50px'>Direct:<o:p></o:p></td><td style=3D'padding:.75pt =
.75pt .75pt .75pt'>+1 (514) =
556-8979<o:p></o:p></td></tr><tr><td style=3D'padding:.75pt =
.75pt .75pt .75pt;min-width:50px'>Fax:<o:p></o:p></td><td style=3D'padding:.75pt .75pt =
.75pt .75pt'>+1 (800) 253-5549 =
(Toll Free)<o:p></o:p></td></tr></table><a =
href=3D"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytichem.com</a>=
 <a href=3D"https://www.scpscience.com/">www.scpscience.com</a> =
<o:p></o:p><img border=3D0 =
width=3D300 height=3D64 style=3D'width:3.125in;height:.6666in' =
id=3D"x_x_0.1igk9dtdvwi" src=3D"cid:image001.jpg@01DAB72C.C9690D00" =
alt=3D"AnalytiChem Holding GmbH"><o:p></o:p>AnalytiChem Canada Inc. | 21800 Clark =
Graham&nbsp;| Baie D'Urf=C3=A9, Quebec&nbsp;| H9X 4B6 =
Canada&nbsp; ISO 17034 - ISO 17025 - ISO 9001 =
<o:p></o:p>Privacy policy: <a =
href=3D"https://analytichem.com/en/privacy-policy">click here</a> =
<o:p></o:p>Get quotations and =
place orders 24/7 at our <a =
href=3D"https://www.scpscience.com/en/products/categories?id=3D738&amp;na=
me=3Doreas">online store</a> <o:p></o:p></div><div =
class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D1 width=3D"98%" align=3Dcenter></div><div>F=
rom: =
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Monday, June 3, 2024 6:18 PM To: Technical =
Support &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</=
a>&gt; Cc: Melanie Korman &lt;<a =
href=3D"mailto:Melanie.Korman@analytichem.com">Melanie.Korman@analytichem=
.com</a>&gt;; Sales NA &lt;<a =
href=3D"mailto:salesNA@analytichem.com">salesNA@analytichem.com</a>&gt;<b=
r>Subject: RE: service parts-Sapas Lab =
Equipment-NWX0113180042 <o:p></o:p><div>&nbsp;<o:p></o:p></div></div><div><div>Hi =
Roger,&nbsp; <o:p></o:p>&nbsp;=
<o:p></o:p>We were able =
to get in with the admin and password=E2=80=A6&#128522;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp; The unit appears to be working but at the bottom =
of the screen we receive a red message stating&nbsp; 24V HAS FAILED( =
please see pic).&nbsp;&nbsp; Do you have any idea what the issue is and =
possible solution?<o:p></o:p>&nbsp;=
<o:p></o:p>As always, =
thanks, <o:p></o:p>&nbsp;=
<o:p></o:p>Richard</span=
><o:p></o:p>&nbsp;=
<o:p></o:p>&nbsp;=
<o:p></o:p>&nbsp;=
<o:p></o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> =
Technical Support &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</=
a>&gt; Sent: Friday, May 31, 2024 8:23 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Cc: Melanie Korman &lt;<a =
href=3D"mailto:Melanie.Korman@analytichem.com">Melanie.Korman@analytichem=
.com</a>&gt;; Technical Support &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</=
a>&gt;; Sales NA &lt;<a =
href=3D"mailto:salesNA@analytichem.com">salesNA@analytichem.com</a>&gt;<b=
r>Subject: service parts-Sapas Lab =
Equipment-NWX0113180042<o:p></o:p></div></div>&nbsp;<o:p></o:p><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 align=3Dleft><tr><td =
style=3D'background:#F5F7CF;padding:5.25pt 5.5pt 5.25pt 1.5pt'></td><td =
width=3D"100%" style=3D'width:100.0%;background:#F5F7CF;padding:5.25pt =
3.75pt 5.25pt 11.25pt'><div>N=
OTICE: =
Please note that SCP Science is part of AnalytiChem, and as part of the =
integration process, we are transitioning our email domains from =
scpscience.com to analytichem.com =
<o:p></o:p></div></td></tr></table><div>&nbsp;<o:p></o:p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft><tr><td style=3D'background:#F5F7CF;padding:5.25pt 5.5pt =
5.25pt 1.5pt'></td><td width=3D"100%" =
style=3D'width:100.0%;background:#F5F7CF;padding:5.25pt 3.75pt 5.25pt =
11.25pt'><div>A=
VIS: =
Veuillez noter que SCP Science fait partie d'Analytichem et que dans le =
cadre du processus d'int=C3=A9gration, nous faisons la transition de nos =
domaines de messagerie de scpscience.com vers analytichem.com =
<o:p></o:p></div></td></tr></table><div>&nbsp;<o:p></o:p></div><div><div>Hi =
Richard<o:p></o:p></div><div>&nbsp;<o:p></o:p></div><div><ol =
style=3D'margin-top:0in' start=3D1 type=3D1><li class=3Dxxxmsonormal =
style=3D'color:black;mso-list:l5 level1 lfo1'>Transporter is for FA =
system. Since we have discontinued NovaWAVE. it is not available now. =
Suggest you use the system in SA mode.<o:p></o:p></li></ol></div><ol =
style=3D'margin-top:0in' start=3D2 type=3D1><li class=3Dxxxmsonormal =
style=3D'color:black;mso-list:l3 level1 lfo2'>Rack Complete, 50 ml, =
Quartz, SA: 010-600-055<o:p></o:p></li></ol><div><ol =
style=3D'margin-top:0in' start=3D3 type=3D1><li class=3Dxxxmsonormal =
style=3D'color:black;mso-list:l1 level1 lfo3'><img border=3D0 =
width=3D441 height=3D29 style=3D'width:4.5972in;height:.2986in' =
id=3D"x_x_x_image_0" =
src=3D"cid:image002.png@01DAB72C.C9690D00"><o:p></o:p></li></ol></div><di=
v>&nbsp;<o:p></o:p></div><div>Please contact our =
Sales NA in CC for quoting.<o:p></o:p></div><div>&nbsp;<o:p></o:p></div><div>Regards,<o:p></o:p></div><div>&nbsp;<o:p></o:p></div><div>Roger<o:p></o:p></div><div>&nbsp;<o:p></o:p></div><div =
class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D1 width=3D"98%" align=3Dcenter></div><div =
id=3D"x_x_x_divRplyFwdMsg">F=
rom:&=
nbsp;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent:&nbsp;Thursday, May 30, 2024 6:36 =
PM To:&nbsp;Technical Support &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</=
a>&gt; Cc:&nbsp;Melanie Korman &lt;<a =
href=3D"mailto:Melanie.Korman@analytichem.com">Melanie.Korman@analytichem=
.com</a>&gt; Subject:&nbsp;RE: Please call customer =
<o:p></o:p><div>&nbsp;<o:p></o:p></div></div>Hi&nbsp; =
Roger,&nbsp;<o:p></o:p>&nbsp;=
<o:p></o:p>Thanks for =
your prompt response.&nbsp; So we purchased a used microwave unit a few =
weeks ago. However we have two issues:<o:p></o:p><ol =
style=3D'margin-top:0in' start=3D1 type=3D1><li class=3Dxxxmsonormal =
style=3D'mso-list:l2 level1 lfo4'>We are =
needing to order some missing parts.&nbsp; These are the parts I believe =
we need:<o:p></o:p></li></ol><ol style=3D'margin-top:0in' =
start=3D1 type=3D1><ol style=3D'margin-top:0in' start=3D1 type=3D1><li =
class=3Dxxxmsonormal style=3D'mso-list:l0 level2 lfo5'>Transporter =
with all necessary attachment parts and =
accessories.&nbsp;<o:p></o:p></li><li class=3Dxxxmsonormal =
style=3D'mso-list:l0 level2 lfo5'>Rack =
Complete, 50 ml, Quartz, SA<o:p></o:p></li></ol></ol><ol =
style=3D'margin-top:0in' start=3D2 type=3D1><li class=3Dxxxmsonormal =
style=3D'mso-list:l4 level1 lfo6'>The other =
issue is that we don=E2=80=99t have the password and admin.&nbsp; Can =
you send me the default codes you program new units when sending =
out?<o:p></o:p></li></ol>&nbsp;=
<o:p></o:p>Thanks again =
for your support,<o:p></o:p>Richard =
Cruz<o:p></o:p>Owner<o:=
p></o:p>&nbsp;<o=
:p></o:p><img border=3D0 =
width=3D14 height=3D14 style=3D'width:.1458in;height:.1458in' =
id=3D"x_x_x_x__x005f_x0000_i1029" =
src=3D"cid:image003.gif@01DAB72C.C9690D00" =
alt=3DTel=C3=A9fono>&nbsp; =
713-502-3780<o:p></o:p><img =
border=3D0 width=3D14 height=3D10 style=3D'width:.1458in;height:.1041in' =
id=3D"x_x_x_x__x005f_x0000_i1028" =
src=3D"cid:image004.gif@01DAB72C.C9690D00" alt=3DEmail>&nbsp; =
<a =
href=3D"mailto:amora@sapasequipment.com">rcruz@sapasequipment.com</a></sp=
an><o:p></o:p><img border=3D0 width=3D14 height=3D14 =
style=3D'width:.1458in;height:.1458in' id=3D"x_x_x_x__x005f_x0000_i1027" =
src=3D"cid:image005.gif@01DAB72C.C9690D00" alt=3DWeb>&nbsp; =
<a =
href=3D"http://www.sapasequipment.com">www.sapasequipment.com</a>=
<o:p></o:p>&nbsp;<o=
:p></o:p>&nbsp;=
<o:p></o:p>&nbsp;=
<o:p></o:p>&nbsp;=
<o:p></o:p>&nbsp;=
<o:p></o:p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b>&nbsp;Technic=
al Support &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</=
a>&gt; Sent:&nbsp;Thursday, May 30, 2024 12:17 =
PM To:&nbsp;<a =
href=3D"mailto:Rcruz@sapasequipment.com">Rcruz@sapasequipment.com</a> =
Cc:&nbsp;Melanie Korman &lt;<a =
href=3D"mailto:Melanie.Korman@analytichem.com">Melanie.Korman@analytichem=
.com</a>&gt;; Technical Support &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</=
a>&gt; Subject:&nbsp;Re: Please call =
customer<o:p></o:p></div>&nbsp;<o:p></o:p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft =
style=3D'border-collapse:collapse;border-spacing:0px;box-sizing:border-bo=
x'><tr><td style=3D'background:#F5F7CF;padding:5.25pt 5.5pt 5.25pt =
1.5pt'></td><td width=3D"100%" =
style=3D'width:100.0%;background:#F5F7CF;padding:5.25pt 3.75pt 5.25pt =
11.25pt'>N=
OTICE:&=
nbsp;Please note that SCP Science is part of AnalytiChem, and as part of =
the integration process, we are transitioning our email domains from =
scpscience.com to =
analytichem.com<o:p></o:p></td></tr></table>&nbsp;<o:p></o:=
p><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 align=3Dleft =
style=3D'border-collapse:collapse;border-spacing:0px;box-sizing:border-bo=
x'><tr><td style=3D'background:#F5F7CF;padding:5.25pt 5.5pt 5.25pt =
1.5pt'></td><td width=3D"100%" =
style=3D'width:100.0%;background:#F5F7CF;padding:5.25pt 3.75pt 5.25pt =
11.25pt'>A=
VIS:&=
nbsp;Veuillez noter que SCP Science fait partie d'Analytichem et que =
dans le cadre du processus d'int=C3=A9gration, nous faisons la =
transition de nos domaines de messagerie de scpscience.com vers =
analytichem.com<o:p></o:p></td></tr></table>&nbsp;<o:p></o:=
p>Hi =
Richard,<o:p></o:p>&nbsp;<o:p></o:p>Can you please share the S/N of the =
NovaWAVE?<o:p></o:p>Please =
send me a picture of the parts that you =
want.<o:p></o:p>&nbsp;<o:p></o:p>Regards<o:p></o:p>&nbsp;<o:p></o:p>Roger<o:p></o:p>&nbsp;<o:p></o:p><div class=3DMsoNormal =
align=3Dcenter style=3D'text-align:center'><hr size=3D1 width=3D"98%" =
align=3Dcenter></div><div id=3D"x_x_x_x_divRplyFwdMsg">F=
rom:&=
nbsp;Melanie Korman &lt;<a=
 =
href=3D"mailto:Melanie.Korman@analytichem.com">Melanie.Korman@analytichem=
.com</a>&=
gt; Sent:&nbsp;Thursday, May 30, 2024 10:48 =
AM To:&nbsp;Technical Support &lt;<a=
 =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</=
a>&=
gt; Subject:&nbsp;Please call =
customer<o:p></o:p>&nbsp;<o:p></o:p></div>Hi,<o:=
p></o:p>&nbsp;=
<o:p></o:p>Can you =
please call this customer back?<o:p></o:p>He is having =
trouble with his Novawave and needs some =
parts.<o:p></o:p>&nbsp;=
<o:p></o:p>Richard</span=
><o:p></o:p>713-502-3780<=
/span><o:p></o:p><a href=3D"mailto:Rcruz@sapasequipment.com">Rcruz@sapasequipment.com</a><o:=
p></o:p>&nbsp;=
<o:p></o:p>Thank =
you,<o:p></o:p>&nbsp;=
<o:p></o:p>Melanie =
Korman<o:p></o:p>Customer Success =
Supervisor<o:p></o:p>Tel:&nbsp; (514) 457-0701 x =
135<o:p></o:p>Direct: =
(514) 556-8890<o:p></o:p>Fax: (514) =
457-4499<o:p></o:p><a =
href=3D"mailto:melanie.korman@analytichem.com">melanie.korman@analytichem.com</a><=
/u><o:p></o:p><a =
href=3D"http://www.scpscience.com/">www.scpscience.com</a><o:p></o:=
p><img border=3D0 width=3D300 =
height=3D63 style=3D'width:3.125in;height:.6527in' =
id=3D"x_x_x_x_x_0.7frgfusa08e" =
src=3D"cid:image001.jpg@01DAB72C.C9690D00" alt=3D"AnalytiChem Holding =
GmbH"><o:p></o:p>Analytichem Canada Inc. I =
21800 Clark Graham, Baie D'Urf=C3=A9, QC, H9X 4B6, =
Canada<o:p></o:p>ISO 17034 - &nbsp;ISO 17025 - =
ISO 9001<o:p></o:p>&nbsp;<o:p></o:p></div></div></div>=
</div></div></div></div></div></div></body></html>
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