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✏️ Editing: 1718206872.M268581P3699351.aristoteles.x5servers.net,S=27416,W=28025:2,S

From: <rcruz@sapasequipment.com>
To: "'LS AMER Scientific Support'" <scientificsupport.amer@cytiva.com>
References: <02a301dabc4a$027cb520$07761f60$@sapasequipment.com> <xGc-i000000000000000000000000000000000000000000000SEZ3GV00HtGjerO4QYigX14lBQgbUg@sfdc.net> <009a01dabcdc$07864d00$1692e700$@sapasequipment.com> <oXll4000000000000000000000000000000000000000000000SEZ4JF00x6Z25J_3QpupiJW-LornuA@sfdc.net>
In-Reply-To: <oXll4000000000000000000000000000000000000000000000SEZ4JF00x6Z25J_3QpupiJW-LornuA@sfdc.net>
Subject: RE: Question on AKTA Purifier
Date: Wed, 12 Jun 2024 10:41:08 -0500
Message-ID: <00cc01dabcde$f3745520$da5cff60$@sapasequipment.com>
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Thank you!

Best

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 12, 2024 10:33 AM
To: rcruz@sapasequipment.com
Subject: RE: Question on AKTA Purifier

Hi Rich,

As promised by Nathan, here is the link to the discontinued software

https://danaherlifesciences.box.com/s/2iodltj893nfcjiec0fz50f8zu14y7i1

If you have installation issues, please contact our Optirun Service Team at 
1-800-52603593 Option 3

Best regards,

Gabriel

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/12/2024 11:20 AM
To: scientificsupport.amer@cytiva.com 
<mailto:scientificsupport.amer@cytiva.com>
Subject: RE: Question on AKTA Purifier

Hello Gabriel, It is a pleasure and thanks for the clarification. So what we 
had discussed with Nathan is to initially use version 5. 31 and later( 
permanent solution)convert to the latest version. For this purpose we have 
ordered a couple laptops

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Hello Gabriel,

It is a pleasure and thanks for the clarification.   So what we had 
discussed with Nathan is to initially use version 5.31 and later( permanent 
solution)convert to the latest version.  For this purpose we have ordered a 
couple laptops loaded with XP and we were to contact you once we received 
these so you could send us the download for version 5.31.  We will likely be 
ready to download these by Friday.

Other than that, thanks again and look forwards to working with you.

Best,

Richard

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com 
<mailto:scientificsupport.amer@cytiva.com> >
Sent: Wednesday, June 12, 2024 10:10 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: Question on AKTA Purifier

Hi Rich,

Nathan no longer works in the scientific support team. We works now as a 
Field Application Scientist at Cytiva

You can use the Purifier with Unicorn 5.31 using Windows XP SP3 or Windows 7 
SP1.

You can also control the Purifier using Windows 10 or 11 OS using Unicorn 
7.x software. If you decide to use this option, please contact me so I can 
provide you the instrument configuration (IC). At that time, I will need to 
know if you have a UPC-900 or a UV-900, if you have a Purifier 10 or 100, 
and the type of Fraction Collector, so I can provide you the correct IC.

Best regards,

Gabriel

----------------------------------- 
Gabriel O. Reznik, PhD
Scientific Support Team
Cytiva

Phone: 1 800 526 3593 option 4
scientificsupport.amer@cytiva.com <mailto:scientificsupport.amer@cytiva.com>
www.cytiva.com <http://www.cytiva.com>
100 Results Way
Marlborough, MA 01752
USA

The ScientificSupport.NA@cytiva.com <mailto:ScientificSupport.NA@cytiva.com> 
mailbox will be decommissioned. All future communication should be directed 
to
ScientificSupport.AMER@cytiva.com

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/11/2024 5:55 PM
To: scientificsupport.amer@cytiva.com 
<mailto:scientificsupport.amer@cytiva.com>
Subject: Question on AKTA Purifier

Hello again Nathan, Trust this email finds you well! So we purchased various 
units from this lab; including this second system/AKTA Purifier. Will the 
Unicorn 5. 31 also work for this one? As always, thanks, Rich From: LS AMER 
Scientific Support

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This Message Is From an External Sender

This message came from outside your organization. Use caution when opening.

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Hello again Nathan,

Trust this email finds you well!  So we purchased various units from this 
lab; including this second system/AKTA Purifier.  Will the Unicorn 5.31 also 
work for this one?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com 
<mailto:scientificsupport.amer@cytiva.com> >
Sent: Wednesday, June 5, 2024 2:25 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: Follow up to phone call.

Hi Richard,

Thank you for the detailed information. I think I may see the issue. Your 
system is an AKTApurifier UPC 100. The earliest version of this system 
shipped with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, 
the issues would be resolved. The last version of UNICORN 5 that will run on 
Windows 2000 is 5.11. You can download the installer and strategy file here:

Installer: 
https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg

Strategy: 
https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E

I have also attached the manuals for your reference.

If you can update the computer to Windows XP or 7, you can install UNICORN 
5.31. This version tends to be easier to support. Please be aware, for any 
of the obsolete software, the support will be very limited. If you upgrade 
Windows, let me know and I can send the UNICORN 5.31 installer link.

For the long term, I would strongly recommend upgrading to the latest 
version, UNICORN 7 
<https://urldefense.com/v3/__https:/www.cytivalifesciences.com/en/us/shop/chromatography/software/unicorn-7-p-05649__;!!G8Er-fQLpA!KQh7VmigB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJGXmMurXJxJREDBecwZiDfofVHvUBCuTg$> 
, which is compatible with your instrument (see page 17 in the attached 
compatibility matrix). UNICORN 7 will run on Windows 10 or 11, so you can 
use a modern computer connected to your network. I have attached some 
associated documentation for your reference. When you are ready to upgrade, 
just let me know and I'll connect you with Sales for a quote.

Best,

Nathan Williams, Ph.D.
Scientific Support Team
LabScale Chromatography, Imaging
Cytiva
Phone: 1 800 526 3593 option: 4, 1, 1
 <mailto:ScientificSupport.AMER@cytiva.com> 
ScientificSupport.AMER@cytiva.com
Hours of Operation: M-Th 9-5, F 9-4:30 ET

<https://cytiva.my.salesforce.com/servlet/servlet.ImageServer?oid=00D2p000000QVf9&esid=018Vk000001xYA2&from=int>

<https://cytiva.my.salesforce.com/servlet/servlet.ImageServer?oid=00D2p000000QVf9&esid=018Vk000001xR6t&from=ext>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
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http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thank =
you!<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Best<o:p></o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> LS =
AMER Scientific Support &lt;scientificsupport.amer@cytiva.com&gt; =
<br><b>Sent:</b> Wednesday, June 12, 2024 10:33 AM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> RE: Question on AKTA =
Purifier<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Hi =
Rich,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>As promised by Nathan, here is the link to the =
discontinued software<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal><a =
href=3D"https://danaherlifesciences.box.com/s/2iodltj893nfcjiec0fz50f8zu1=
4y7i1">https://danaherlifesciences.box.com/s/2iodltj893nfcjiec0fz50f8zu14=
y7i1</a><o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>If you have installation issues, please contact our =
Optirun Service Team at 1-800-52603593 Option =
3<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Best regards,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Gabriel<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'>--------------- Original Message =
---------------<br><b>From:</b> =
[rcruz@sapasequipment.com]<br><b>Sent:</b> 6/12/2024 11:20 =
AM<br><b>To:</b> <a =
href=3D"mailto:scientificsupport.amer@cytiva.com">scientificsupport.amer@=
cytiva.com</a><br><b>Subject:</b> RE: Question on AKTA =
Purifier<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-line-height-alt:.75pt'><span =
style=3D'font-size:1.0pt;color:white'>Hello Gabriel, It is a pleasure =
and thanks for the clarification. So what we had discussed with Nathan =
is to initially use version 5.</span><span =
style=3D'font-size:1.0pt;font-family:"Arial",sans-serif;color:white'>=E2=80=
=8A</span><span style=3D'font-size:1.0pt;color:white'>31 and later( =
permanent solution)convert to the latest version. For this purpose we =
have ordered a couple laptops<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal style=3D'mso-line-height-alt:.75pt'><span =
style=3D'font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerStart<o:p></o:p>=
</span></p></div><div style=3D'border:none;border-top:solid #90A4AE =
3.0pt;padding:0in 0in 0in =
0in;margin-top:12.0pt;margin-bottom:12.0pt;all: revert =
!important;border-radius: 4px !important;min-width: 200px !important' =
id=3DpfptBannerv0gukja><div style=3D'margin-bottom:.75pt;all: unset =
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style=3D'line-height:13.5pt;background:#D0D8DC'><b><span =
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s Message Is From an External Sender<o:p></o:p></span></b></p></div><div =
style=3D'margin-top:1.5pt;all: unset !important;visibility:visible' =
id=3DpfptBannerv0gukja><p class=3DMsoNormal =
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style=3D'line-height:0%;background:#D0D8DC'><span =
style=3D'font-size:1.0pt;color:black'>&nbsp;</span><span =
style=3D'font-size:1.0pt'><o:p></o:p></span></p></div></div><div><p =
class=3DMsoNormal style=3D'mso-line-height-alt:.75pt'><span =
style=3D'font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd<o:p></o:p></=
span></p></div></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hello =
Gabriel, </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>It is a =
pleasure and thanks for the clarification. &nbsp;&nbsp;So what we had =
discussed with Nathan is to initially use version 5.31 and later( =
permanent solution)convert to the latest version.&nbsp; For this purpose =
we have ordered a couple laptops loaded with XP and we were to contact =
you once we received these so you could send us the download for version =
5.31.&nbsp; We will likely be ready to download these by Friday.&nbsp; =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Other than =
that, thanks again and look forwards to working with =
you.</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Best,</span><=
o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Richard</span=
><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> LS =
AMER Scientific Support &lt;<a =
href=3D"mailto:scientificsupport.amer@cytiva.com">scientificsupport.amer@=
cytiva.com</a>&gt; <br><b>Sent:</b> Wednesday, June 12, 2024 10:10 =
AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> RE: Question on AKTA =
Purifier</span><o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Nathan no =
longer works in the scientific support team. We works now as a Field =
Application Scientist at Cytiva<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>You can use =
the Purifier with Unicorn 5.31 using Windows XP SP3 or Windows 7 =
SP1.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>You can =
also control the Purifier using Windows 10 or 11 OS using Unicorn 7.x =
software. If you decide to use this option, please contact me so I can =
provide you the instrument configuration (IC). At that time, I will need =
to know if you have a UPC-900 or a UV-900, if you have a Purifier 10 or =
100, and the type of Fraction Collector, so I can provide you the =
correct IC.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best =
regards,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Gabriel<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>------------=
----------------------- <br>Gabriel O. Reznik, PhD<br>Scientific Support =
Team<br>Cytiva<br><br>Phone: 1 800 526 3593 option 4<br><a =
href=3D"mailto:scientificsupport.amer@cytiva.com" =
target=3D"_blank">scientificsupport.amer@cytiva.com</a><br><a =
href=3D"http://www.cytiva.com" =
target=3D"_blank">www.cytiva.com</a><br>100 Results Way<br>Marlborough, =
MA 01752<br>USA<br><br>The <a =
href=3D"mailto:ScientificSupport.NA@cytiva.com" =
target=3D"_blank">ScientificSupport.NA@cytiva.com</a> mailbox will be =
decommissioned. All future communication should be directed to<br><a =
href=3D"mailto:ScientificSupport.AMER@cytiva.com" =
target=3D"_blank">ScientificSupport.AMER@cytiva.com</a><o:p></o:p></p></d=
iv><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'>--------------- =
Original Message ---------------<br><b>From:</b> =
[rcruz@sapasequipment.com]<br><b>Sent:</b> 6/11/2024 5:55 =
PM<br><b>To:</b> <a href=3D"mailto:scientificsupport.amer@cytiva.com" =
target=3D"_blank">scientificsupport.amer@cytiva.com</a><br><b>Subject:</b=
> Question on AKTA Purifier<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-heig=
ht-alt:.75pt'><span style=3D'font-size:1.0pt;color:white'>Hello again =
Nathan, Trust this email finds you well! So we purchased various units =
from this lab; including this second system/AKTA Purifier. Will the =
Unicorn 5.</span><span =
style=3D'font-size:1.0pt;font-family:"Arial",sans-serif;color:white'>=E2=80=
=8A</span><span style=3D'font-size:1.0pt;color:white'>31 also work for =
this one? As always, thanks, Rich From: LS AMER Scientific =
Support</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-heig=
ht-alt:.75pt'><span =
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></o:p></p></div><div style=3D'border:none;border-top:solid #90A4AE =
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3.5pt;background:#D0D8DC'><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Thi=
s Message Is From an External Sender</span></b><o:p></o:p></p></div><div =
style=3D'margin-top:1.5pt;all: unset !important;visibility:visible' =
id=3DpfptBanners7sgxyh><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:1=
3.5pt;background:#D0D8DC'><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>This=
 message came from outside your organization. Use caution when =
opening.</span><o:p></o:p></p></div></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:0=
%;background:#D0D8DC'><span =
style=3D'font-size:1.0pt;color:black'>&nbsp;</span><o:p></o:p></p></div><=
/div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-heig=
ht-alt:.75pt'><span =
style=3D'font-size:1.0pt;color:white'>ZjQcmQRYFpfptBannerEnd</span><o:p><=
/o:p></p></div></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello again =
Nathan,&nbsp;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Trust this =
email finds you well!&nbsp; So we purchased various units from this lab; =
including this second system/AKTA Purifier.&nbsp; Will the Unicorn 5.31 =
also work for this one?<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>As always, =
thanks,&nbsp;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 LS AMER Scientific Support &lt;<a =
href=3D"mailto:scientificsupport.amer@cytiva.com" =
target=3D"_blank">scientificsupport.amer@cytiva.com</a>&gt;<br><b>Sent:</=
b> Wednesday, June 5, 2024 2:25 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> RE: =
Follow up to phone call.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'>Hi =
Richard,<br><br>Thank you for the detailed information. I think I may =
see the issue. Your system is an AKTApurifier UPC 100. The earliest =
version of this system shipped with UNICORN 5, not UNICORN 4. I bet if =
you upgraded to UNICORN 5, the issues would be resolved. The last =
version of UNICORN 5 that will run on Windows 2000 is 5.11. You can =
download the installer and strategy file here:<br><br>Installer: <a =
href=3D"https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1k=
P/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg" =
target=3D"_blank">https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/V=
k000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg</a><br><br>Strate=
gy: <a =
href=3D"https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1i=
n/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E" =
target=3D"_blank">https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/V=
k000000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E</a><br><br>I =
have also attached the manuals for your reference.<br><br>If you can =
update the computer to Windows XP or 7, you can install UNICORN 5.31. =
This version tends to be easier to support. Please be aware, for any of =
the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send the UNICORN 5.31 installer =
link.<br><br>For the long term, I would strongly recommend upgrading to =
the latest version, <a =
href=3D"https://urldefense.com/v3/__https:/www.cytivalifesciences.com/en/=
us/shop/chromatography/software/unicorn-7-p-05649__;!!G8Er-fQLpA!KQh7Vmig=
B2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJGXmMurXJxJREDBecwZi=
DfofVHvUBCuTg$" target=3D"_blank">UNICORN 7</a>, which is compatible =
with your instrument (see page 17 in the attached compatibility matrix). =
UNICORN 7 will run on Windows 10 or 11, so you can use a modern computer =
connected to your network. I have attached some associated documentation =
for your reference. When you are ready to upgrade, just let me know and =
I'll connect you with Sales for a quote.<br><br>Best,<br><br><b><span =
style=3D'color:#00886F'>Nathan Williams, Ph.D.</span></b><br>Scientific =
Support Team<br><i><span style=3D'font-size:9.0pt'>LabScale =
Chromatography, Imaging</span></i><br><b><span lang=3DEN-AU =
style=3D'color:#00886F'>Cytiva</span></b><br>Phone: 1 800 526 3593 =
option: 4, 1, 1<br><a href=3D"mailto:ScientificSupport.AMER@cytiva.com" =
target=3D"_blank"><span =
style=3D'color:#0563C1'>ScientificSupport.AMER@cytiva.com</span></a><br>H=
ours of Operation: M-Th 9-5, F 9-4:30 ET<o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D1 height=3D1 style=3D'width:.0069in;height:.0069in' =
id=3D"_x0000_i1026" =
src=3D"https://cytiva.my.salesforce.com/servlet/servlet.ImageServer?oid=3D=
00D2p000000QVf9&amp;esid=3D018Vk000001xYA2&amp;from=3Dint"><o:p></o:p></p=
></div><p class=3DMsoNormal><img border=3D0 width=3D1 height=3D1 =
style=3D'width:.0138in;height:.0138in' id=3D"_x0000_i1025" =
src=3D"https://cytiva.my.salesforce.com/servlet/servlet.ImageServer?oid=3D=
00D2p000000QVf9&amp;esid=3D018Vk000001xR6t&amp;from=3Dext"><o:p></o:p></p=
></div></body></html>
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