Da

✏️ Editing: 1718374432.M5594P3405521.aristoteles.x5servers.net,S=52611,W=53727:2,S

From: <rcruz@sapasequipment.com>
To: "'Call Center Americas'" <Callcenter.Americas@lectra.com>
References: <DB4PR08MB793623A0B0629FBBD959E7639CFB2@DB4PR08MB7936.eurprd08.prod.outlook.com> <022301dabb65$11c44f60$354cee20$@sapasequipment.com> <GV1PR08MB7914A36EB980B80F5E1243719CC22@GV1PR08MB7914.eurprd08.prod.outlook.com>
In-Reply-To: <GV1PR08MB7914A36EB980B80F5E1243719CC22@GV1PR08MB7914.eurprd08.prod.outlook.com>
Subject: RE: SAPAS Lab
Date: Fri, 14 Jun 2024 09:13:49 -0500
Message-ID: <027601dabe65$15a6fad0$40f4f070$@sapasequipment.com>
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Hello Mamadouba,

Thanks for the response. Yes, kindly transfer to:  Richard Cruz/ Sapas
LLC.

Can you please provide the phone number from which you are calling; this
so I will know it is you next time.

Thanks again for all your support.

Richard

From: Call Center Americas <Callcenter.Americas@lectra.com>
Sent: Thursday, June 13, 2024 7:06 PM
To: rcruz@sapasequipment.com
Cc: Call Center Americas <Callcenter.Americas@lectra.com>
Subject: RE: SAPAS Lab

Hello Richard,

My colleague, Adabel, has been trying to get a hold of you via phone
multiple times but without success.

The machine you are referring to is registered to the NYC dept of
transportation and we will need to transfer it to you if that�s what you
wish to do.

Please let us know how you would like to proceed.

Thank you,

Mamadouba Camara

Welcome Center Specialist

t : +1 (877) 453 2872

f : +1 (800) 746 8760

e : <mailto:callcenter.americas@lectra.com>
callcenter.americas@lectra.com

5000 Highlands Parkway SE Suite 250, Smyrna, GA 30082

<https://urldefense.com/v3/__http:/www.lectra.com/__;!!Hhld2ftSCTwS!iQ4Uuy
mI9P5l7Hr3-NTKHQTVr-6GZgmW6A14yMZuaxaQhe_Tyx_DBJDaAuiaqJAjhu-HR1jY2kERVJQf
$> lectra.com

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This e-mail and any attached files may contain confidential information
which is intended exclusively for the recipient. If you are not the
specified recipient, you should delete this e-mail from your system
immediately, and inform the sender without delay. Reading, distributing,
copying, or any other unauthorized use of this e-mail and its attached
files is strictly forbidden. Thank you for your comprehension.

La informaci�n que contiene este email, incluidos sus archivos adjuntos,
es confidencial, y s�lo para conocimiento y uso de las personas a las
cuales est� dirigido. Si por error recibe este correo, le rogamos que lo
borre de inmediato e informe al remitente. Se proh�be estrictamente la
lectura, distribuci�n, copia, o cualquier otro uso no autorizado de este
email y sus archivos adjuntos. Gracias por su comprensi�n.

Cet e-mail et ses �ventuelles pi�ces jointes peuvent contenir des
informations confidentielles, lesquelles sont envoy�es � l�intention
exclusive de son destinataire. Si vous n��tes pas le destinataire auquel
est envoy� cet e-mail, vous devez imm�diatement l�effacer de votre syst�me
et avertir son exp�diteur. Toute lecture, distribution, copie ou autre
utilisation de cet e-mail et de ses �ventuelles pi�ces jointes est
strictement interdite. Merci.

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, June 10, 2024 2:36 PM
To: Call Center Americas <Callcenter.Americas@lectra.com
<mailto:Callcenter.Americas@lectra.com> >
Subject: RE: SAPAS Lab

Hello Mamadouba,

Good speaking with you on Friday.  As requested, please find serial
number.  I have also included some pics of the issue.  It starts with the
normal protocol.  During this initial stage, you can hear the front plate
being raised by the motor; this happens for about 5 seconds and then it
sounds forced followed by the message:  HOMING ERROR.

We are needing to speak with a tech to identify:

1.	Possible issues
2.	Possible solutions

Thanks once again for your support.

Richard Cruz

Owner

713-502-3780

<mailto:amora@sapasequipment.com> rcruz@sapasequipment.com

<https://url.us.m.mimecastprotect.com/s/yJuJCXDRzZiqQOEZc6Q5ZN?domain=sapa
sequipment.com> www.sapasequipment.com

From: Call Center Americas <Callcenter.Americas@lectra.com
<mailto:Callcenter.Americas@lectra.com> >
Sent: Friday, June 7, 2024 3:01 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Call Center Americas <Callcenter.Americas@lectra.com
<mailto:Callcenter.Americas@lectra.com> >
Subject: SAPAS Lab

Hello,

Please send the machine�s info here to create an account.

Thank you,

Mamadouba Camara

Welcome Center Specialist

t : +1 (877) 453 2872

f : +1 (800) 746 8760

e : <mailto:callcenter.americas@lectra.com>
callcenter.americas@lectra.com

5000 Highlands Parkway SE Suite 250, Smyrna, GA 30082

<https://url.us.m.mimecastprotect.com/s/F5lqC73krgiQgZGYIkZicZ?domain=urld
efense.com> lectra.com

<https://url.us.m.mimecastprotect.com/s/nDUVC82lvjHzGYNgI4sfLb?domain=urld
efense.com>
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efense.com>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
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xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1"><meta name=3DGenerator content=3D"Microsoft Word =
15 (filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hello Mamadouba,=A0 =
<o:p></o:p><o:p>&nbsp;</o:p>Thanks for the response. Yes, kindly transfer to:=A0 =
Richard Cruz/ Sapas LLC. <o:p></o:p>=A0Can you =
please provide the phone number from which you are calling; this so I =
will know it is you next time.<o:p></o:p><o:p>&nbsp;</o:p>Thanks again =
for all your support. <o:p></o:p><o:p>&nbsp;</o:p>Richard<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Call Center Americas =
&lt;Callcenter.Americas@lectra.com&gt; Sent: Thursday, June =
13, 2024 7:06 PM To: rcruz@sapasequipment.com Cc: =
Call Center Americas =
&lt;Callcenter.Americas@lectra.com&gt; Subject: RE: SAPAS =
Lab<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hello =
Richard,<o:p></o:p><o:p>&nbsp;</o:=
p>My colleague, =
Adabel, has been trying to get a hold of you via phone multiple times =
but without success. <o:p></o:p><o:p>&nbsp;</o:=
p>The machine =
you are referring to is registered to the NYC dept of transportation and =
we will need to transfer it to you if that&#8217;s what you wish to do. =
<o:p></o:p><div><o:p>&nbsp;</o:=
p>Please let us =
know how you would like to proceed.<o:p></o:p><o:p>&nbsp;</o:=
p>Thank =
you,<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><tab=
le class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D605 =
style=3D'width:6.3in;margin-left:.3in;border-collapse:collapse'><tr =
style=3D'height:78.5pt'><td width=3D215 valign=3Dtop =
style=3D'width:161.1pt;padding:0in 5.4pt 0in 5.4pt;height:78.5pt'>Mamadouba =
Camara<o:=
p></o:p>Welcome Center =
Specialist<o:p></o:p><o:p>&nb=
sp;</o:p>t&=
nbsp;: +1 (877) 453 =
2872<o:p></o:p>f&=
nbsp;: +1 (800) 746 =
8760<o:p></o:p>e<=
/span>&nbsp;: =
<a href=3D"mailto:callcenter.americas@lectra.com">callc=
enter.americas@lectra.com</a><o=
:p></o:p><o:p>&nb=
sp;</o:p>5000 Highlands =
Parkway SE Suite 250, Smyrna, GA 30082 <o:p></o:p><a =
href=3D"https://urldefense.com/v3/__http:/www.lectra.com/__;!!Hhld2ftSCTw=
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ctra.com</a><o=
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o:p></o:p><o:p>&nbsp;</o:p><=
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bsp;<a =
href=3D"https://urldefense.com/v3/__https:/twitter.com/LectraOfficial__;!=
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aqJAjhu-HR1jY2l-PRVFf$"><img border=3D0 width=3D19 height=3D19 =
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5.4pt;height:2.95pt'><o=
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><td width=3D390 valign=3Dtop style=3D'width:292.5pt;padding:0in 5.4pt =
0in 5.4pt;height:2.95pt'><o:p>&nbsp;</o:p><=
/span></td></tr></table>This e-mail and =
any attached files may contain confidential information which is =
intended exclusively for the recipient. If you are not the specified =
recipient, you should delete this e-mail from your system immediately, =
and inform the sender without delay. Reading, distributing, copying, or =
any other unauthorized use of this e-mail and its attached files is =
strictly forbidden. Thank you for =
your comprehension.<o:p></o:p><o:p>&nbsp;</o:p=
>La =
informaci=F3n que contiene este email, incluidos sus archivos adjuntos, =
es confidencial, y s=F3lo para conocimiento y uso de las personas a las =
cuales est=E1 dirigido. Si por error recibe este correo, le rogamos que =
lo borre de inmediato e informe al remitente. Se proh=EDbe estrictamente =
la lectura, distribuci=F3n, copia, o cualquier otro uso no autorizado de =
este email y sus archivos adjuntos. Gracias por su =
comprensi=F3n.<o:p></o:p><o:p>&nbsp;</o:p>Cet e-mail et =
ses =E9ventuelles pi=E8ces jointes peuvent contenir des informations =
confidentielles, lesquelles sont envoy=E9es =E0 l&#8217;intention =
exclusive de son destinataire. Si vous =
n&#8217;=EAtes pas le destinataire auquel est envoy=E9 cet e-mail, vous =
devez imm=E9diatement l&#8217;effacer de votre syst=E8me et avertir son =
exp=E9diteur. Toute lecture, =
distribution, copie ou autre utilisation de cet e-mail et de ses =
=E9ventuelles pi=E8ces jointes est strictement interdite. Merci.<o:=
p></o:p><o:p>&nbsp;</o:p></div><o:p>&nbsp;</o:=
p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Monday, June 10, 2024 2:36 PM To: Call =
Center Americas &lt;<a =
href=3D"mailto:Callcenter.Americas@lectra.com">Callcenter.Americas@lectra=
.com</a>&gt; Subject: RE: SAPAS =
Lab<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hello =
Mamadouba,<o:p></o:p><o:p>&nbsp;</o:p>Good speaking with you on Friday.&nbsp; As requested, =
please find serial number.&nbsp; I have also included some pics of the =
issue.&nbsp; It starts with the normal protocol.&nbsp; During this =
initial stage, you can hear the front plate being raised by the motor; =
this happens for about 5 seconds and then it sounds forced followed by =
the message:&nbsp; HOMING ERROR.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>We are =
needing to speak with a tech to identify:<o:p></o:p><ol =
style=3D'margin-top:0in' start=3D1 type=3D1><li class=3DMsoNormal =
style=3D'mso-list:l0 level1 lfo2'>Possible issues<o:p></o:p></li><li =
class=3DMsoNormal style=3D'mso-list:l0 level1 lfo2'>Possible =
solutions<o:p></o:p></li></ol><o:p>&nbsp;</o:p>Thanks once =
again for your support. <o:p></o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner<o:p></o:p=
><o:p>&nbsp;</o:=
p><img =
border=3D0 width=3D15 height=3D15 style=3D'width:.1562in;height:.1562in' =
id=3D"Picture_x0020_8" src=3D"cid:image008.gif@01DABE3B.2AA64AA0" =
alt=3DTel=E9fono>&nbsp; =
713-502-3780<o:p></o:p><img =
border=3D0 width=3D15 height=3D11 style=3D'width:.1562in;height:.1145in' =
id=3D"Picture_x0020_9" src=3D"cid:image009.gif@01DABE3B.2AA64AA0" =
alt=3DEmail>&nbsp; =
<a href=3D"mailto:amora@sapasequipment.com">rcruz@sapasequi=
pment.com</a><o:p></o:p></sp=
an><img border=3D0 width=3D15 height=3D15 =
style=3D'width:.1562in;height:.1562in' id=3D"Picture_x0020_10" =
src=3D"cid:image010.gif@01DABE3B.2AA64AA0" alt=3DWeb>&nbsp; =
<a =
href=3D"https://url.us.m.mimecastprotect.com/s/yJuJCXDRzZiqQOEZc6Q5ZN?dom=
ain=3Dsapasequipment.com">www.sapasequipment.com</a><o:p></o:p><p=
 class=3DMsoNormal><o:p>&nbsp;</o:=
p><o:p>&nbsp;</o:=
p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Call Center Americas &lt;<a =
href=3D"mailto:Callcenter.Americas@lectra.com">Callcenter.Americas@lectra=
.com</a>&gt; Sent: Friday, June 7, 2024 3:01 PM To: =
<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Cc: Call Center Americas &lt;<a =
href=3D"mailto:Callcenter.Americas@lectra.com">Callcenter.Americas@lectra=
.com</a>&gt; Subject: SAPAS Lab<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hello,<o:p></o:=
p><o:p>&nbsp;</o:=
p>Please send =
the machine&#8217;s info here to create an account. =
<o:p></o:p><o:p>&nbsp;</o:=
p><o:p>&nbsp;</o:=
p>Thank =
you,<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><tab=
le class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D605 =
style=3D'width:6.3in;margin-left:.3in;border-collapse:collapse'><tr =
style=3D'height:78.5pt'><td width=3D215 valign=3Dtop =
style=3D'width:161.1pt;padding:0in 5.4pt 0in 5.4pt;height:78.5pt'>Mamadouba =
Camara<o:=
p></o:p>Welcome Center =
Specialist<o:p></o:p><o:p>&nb=
sp;</o:p>t&=
nbsp;: +1 (877) 453 =
2872<o:p></o:p>f&=
nbsp;: +1 (800) 746 =
8760<o:p></o:p>e<=
/span>&nbsp;: =
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