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From: <rcruz@sapasequipment.com>
To: "'National Debt Relief'" <success@nationaldebtrelief.com>
References: <wGDUQ000000000000000000000000000000000000000000000SFRB7900Hhhtg0vgTmi2qzhhjNpB4A@sfdc.net>
In-Reply-To: <wGDUQ000000000000000000000000000000000000000000000SFRB7900Hhhtg0vgTmi2qzhhjNpB4A@sfdc.net>
Subject: RE: New Banking Information [ thread::AlU40m9ufr2ifExquf4EeCw:: ]
Date: Thu, 27 Jun 2024 16:03:41 -0500
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Hello,

So such request to change payment method is for a onetime payment.  I
would revert to my original bank account after this draft.  It is not a
bank account but rather a credit card I need to add.

As a second option, can this payment be pulled on the 5th of July instead
of end of June and we keep the listed bank account?  Issue is I am in
Cancun and cannot deposit money in this account till I get back on Sunday
evening the 3oth June?

Appreciate your support in this matter,

Richard

From: National Debt Relief <success@nationaldebtrelief.com> 
Sent: Thursday, June 27, 2024 3:50 PM
To: rcruz@sapasequipment.com
Subject: Re:New Banking Information [ thread::AlU40m9ufr2ifExquf4EeCw:: ]

Dear Richard,

Thank you for contacting us about recent changes pertaining to your bank
account. My name is Juan, and it would be my pleasure to assist with your
inquiry. For us to update your account, we would need the following
information:

. Bank name
. Bank routing number
. Bank account number
. Bank account type (savings/checking)

Upon receiving the requested information, you will be sent an e-mail with
the subject "BetrLink for Richard Cruz" along with instructions. For your
next deposit to be pulled from the account you requested, the
Authorization to Draft form located in the referenced e-mail must be
signed and returned within 24 business hours of receipt; failure to do so
may result in the loss of previously approved settlement and/or extension
of your program as we cannot continue with your regularly scheduled
deposits.

If you did not request this change or have questions or concerns, please
call us immediately.

Furthermore, it appears that your hardship has not been updated in more
than 60 days. Throughout the course of the program, our organization keeps
track of various hardships clients may experience. Typically your
Negotiations team would like to know if there have been any unexpected
expenses; such as medical bills, car repairs, loss of income, or anything
that may have a detrimental effect on your budget. It is not mandatory for
clients to provide us with updates on their financial hardships; however,
voluntarily providing this information will help facilitate the
negotiation process. When we reach out to your creditors, we make them
aware of your hardships and how they are impacting your ability to pay
your debts. This is solely for negotiation purposes so that we may ensure
we can get you the best possible deals on your account. To ensure we have
the most up-to-date information on your account and to facilitate the
negotiation process, kindly provide us with a hardship and/or budget
update.

Please let me know if you have any other questions or need my help with
anything else. You should be receiving an email shortly where you can
review your experience with us today. I'd love your feedback if you have
time, it helps us improve our client experience and make sure we're
meeting our clients' needs and expectations.

If in the future you ever need our assistance, we're here 9:00 am to 10:00
pm ET on weekdays, and from 9:00 am to 6:00 pm ET on Saturdays and
Sundays. You can simply reply to this email or call 888-660-7427. For
faster help, you can also chat with us directly via your Online Portal
account. If emailing, please check your spam folder and add us to your
server's "approved" list. We also have a self-service FAQ option, which
you can access by logging into your Online Portal account at:
login.nationaldebtrelief.com.

Thanks, and have a great rest of your day!

Thank you,
Client Success Team
National Debt Relief
888-660-7427
 <https://www.nationaldebtrelief.com/e/logo-national.jpg>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hello,&nbsp; =
<o:p></o:p><o:p>&nbsp;</=
o:p>So such =
request to change payment method is for a onetime payment.&nbsp; I would =
revert to my original bank account after this draft.&nbsp; It is not a =
bank account but rather a credit card I need to add.&nbsp; =
<o:p></o:p><o:p>&nbsp;</=
o:p>As a second =
option, can this payment be pulled on the 5th of July instead =
of end of June and we keep the listed bank account?&nbsp; Issue is I am =
in Cancun and cannot deposit money in this account till I get back on =
Sunday evening the 3oth June?&nbsp; <o:p></o:p><o:p>&nbsp;</=
o:p>Appreciate =
your support in this matter,<o:p></o:p>Richard<o:p><=
/o:p><o:p>&nbsp;</=
o:p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> =
National Debt Relief &lt;success@nationaldebtrelief.com&gt; =
 Sent: Thursday, June 27, 2024 3:50 PM To: =
rcruz@sapasequipment.com Subject: Re:New Banking Information [ =
thread::AlU40m9ufr2ifExquf4EeCw:: ]<o:p></o:p></div><o:p>&nbsp;</o:p>Dear Richard, Thank =
you for contacting us about recent changes pertaining to your bank =
account. My name is Juan, and it would be my pleasure to assist with =
your inquiry. For us to update your account, we would need the following =
information: &#8226; Bank name &#8226; Bank routing =
number &#8226; Bank account number &#8226; Bank account type =
(savings/checking)&nbsp; Upon receiving the requested =
information, you will be sent an e-mail with the subject &#8220;BetrLink =
for Richard Cruz&#8221; along with instructions. For your next deposit =
to be pulled from the account you requested, the Authorization to Draft =
form located in the referenced e-mail must be signed and returned within =
24 business hours of receipt; failure to do so may result in the loss of =
previously approved settlement and/or extension of your program as we =
cannot continue with your regularly scheduled deposits. If you =
did not request this change or have questions or concerns, please call =
us immediately.&nbsp; Furthermore, it appears that your hardship =
has not been updated in more than 60 days. Throughout the course of the =
program, our organization keeps track of various hardships clients may =
experience. Typically your Negotiations team would like to know if there =
have been any unexpected expenses; such as medical bills, car repairs, =
loss of income, or anything that may have a detrimental effect on your =
budget. It is not mandatory for clients to provide us with updates on =
their financial hardships; however, voluntarily providing this =
information will help facilitate the negotiation process. When we reach =
out to your creditors, we make them aware of your hardships and how they =
are impacting your ability to pay your debts. This is solely for =
negotiation purposes so that we may ensure we can get you the best =
possible deals on your account. To ensure we have the most up-to-date =
information on your account and to facilitate the negotiation process, =
kindly provide us with a hardship and/or budget update. Please =
let me know if you have any other questions or need my help with =
anything else. You should be receiving an email shortly where you can =
review your experience with us today. I&#8217;d love your feedback if =
you have time, it helps us improve our client experience and make sure =
we&#8217;re meeting our clients&#8217; needs and expectations. If =
in the future you ever need our assistance, we&#8217;re here 9:00 am to =
10:00 pm ET on weekdays, and from 9:00 am to 6:00 pm ET on Saturdays and =
Sundays. You can simply reply to this email or call 888-660-7427. For =
faster help, you can also chat with us directly via your Online Portal =
account. If emailing, please check your spam folder and add us to your =
server&#8217;s &#8220;approved&#8221; list. We also have a self-service =
FAQ option, which you can access by logging into your Online Portal =
account at: login.nationaldebtrelief.com. Thanks, and have a =
great rest of your day!&nbsp; Thank you, Client Success =
Team National Debt Relief 888-660-7427 <img width=3D133 =
height=3D40 style=3D'width:1.3888in;height:.4166in' id=3D"_x0000_i1026" =
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