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From: <rcruz@sapasequipment.com>
To: "'National Debt Relief'" <success@nationaldebtrelief.com>
References: <t1-wy000000000000000000000000000000000000000000000SFRCGG00rxbPz8CnSuKsYkjtDqd1ZA@sfdc.net>
In-Reply-To: <t1-wy000000000000000000000000000000000000000000000SFRCGG00rxbPz8CnSuKsYkjtDqd1ZA@sfdc.net>
Subject: RE: New Banking Information [ thread::AlU40m9ufr2ifExquf4EeCw:: ]
Date: Thu, 27 Jun 2024 17:02:59 -0500
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Hi Juan,

Thanks for your detailed explanation.  As long as the withdrawal is made
on July 1st it will be fine.  I will return on June 30th and can ensure
everything is in place for the scheduled withdrawal.

Thanks again for the clarification.

Richard

From: National Debt Relief <success@nationaldebtrelief.com> 
Sent: Thursday, June 27, 2024 4:17 PM
To: rcruz@sapasequipment.com
Subject: RE: New Banking Information [ thread::AlU40m9ufr2ifExquf4EeCw:: ]

Dear Richard,

Thank you for reaching back out to us.

My name is Juan, and it would be my pleasure to assist you in making this
deposit change to alleviate some of the concerns that must be coming your
way, however, we must let you know that reducing, skipping, or delaying a
regularly scheduled deposit or withdrawing funds from your dedicated
savings account may have a negative impact on your overall debt settlement
program. This could include an overall higher total cost to you when funds
are not available for a future settlement.

Due to the changes to your deposit schedule, scheduled payments to your
creditors may not be made. As a result, you may lose the settlements that
are currently in place with your CITICARDS CBNA account ending in 4987.
When a settlement is lost, any money that has already been put into the
settlement agreement will be applied to the original balance. The
creditors may add all fees and interest charges that are normally waived
during the settlement process. In the event we cannot maintain creditor
payments an email will be sent to notify you the settlements were lost. We
will attempt to renegotiate the accounts, but we cannot guarantee the same
terms. We will not charge you any additional fees to renegotiate a lost
settlement.

In accordance with your request, we rescheduled your deposit of $452.50 on
07-01-2024. Your next deposit will occur on 07-05-2024 for $452.50. Please
keep in mind that your request was processed less than 5 business days
from the deposit listed above. Due to the short timeframe, there is a
possibility that communication between your bank and our banking partner
has already occurred, and the deposit may still be drafted. If the funds
are taken from your account, please contact our office directly to speak
with a Client Success team member to review your options.

You will receive a detailed schedule of upcoming deposits via e-mail to
assist in this process. Our goal is to help you be as successful as
possible in your journey toward financial freedom.

Furthermore, it appears that your hardship has not been updated in more
than 60 days. Throughout the course of the program, our organization keeps
track of various hardships clients may experience. Typically your
Negotiations team would like to know if there have been any unexpected
expenses; such as medical bills, car repairs, loss of income, or anything
that may have a detrimental effect on your budget. It is not mandatory for
clients to provide us with updates on their financial hardships; however,
voluntarily providing this information will help facilitate the
negotiation process. When we reach out to your creditors, we make them
aware of your hardships and how they are impacting your ability to pay
your debts. This is solely for negotiation purposes so that we may ensure
we can get you the best possible deals on your account. To ensure we have
the most up-to-date information on your account and to facilitate the
negotiation process, kindly provide us with a hardship and/or budget
update.

Please let me know if you have any other questions or need my help with
anything else. You should be receiving an email shortly where you can
review your experience with us today. I'd love your feedback if you have
time, it helps us improve our client experience and make sure we're
meeting our clients' needs and expectations.

If in the future you ever need our assistance, we're here 9:00 am to 10:00
pm ET on weekdays, and from 9:00 am to 6:00 pm ET on Saturdays and
Sundays. You can simply reply to this email or call 888-660-7427. For
faster help, you can also chat with us directly via your Online Portal
account. If emailing, please check your spam folder and add us to your
server's "approved" list. We also have a self-service FAQ option, which
you can access by logging into your Online Portal account at:
login.nationaldebtrelief.com.

Thanks, and have a great rest of your day!

Thank you,
Client Success Team
National Debt Relief
888-660-7427
 <https://www.nationaldebtrelief.com/e/logo-national.jpg>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
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link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hi Juan, =
<o:p></o:p><o:p>&nbsp;</=
o:p>Thanks for =
your detailed explanation.&nbsp; As long as the withdrawal is made on =
July 1st it will be fine.&nbsp; I will return on June =
30th and can ensure everything is in place for the scheduled =
withdrawal.&nbsp; <o:p></o:p><o:p>&nbsp;</=
o:p>Thanks again =
for the clarification.<o:p></o:p><o:p>&nbsp;</=
o:p>Richard<o:p><=
/o:p><o:p>&nbsp;</=
o:p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> =
National Debt Relief &lt;success@nationaldebtrelief.com&gt; =
 Sent: Thursday, June 27, 2024 4:17 PM To: =
rcruz@sapasequipment.com Subject: RE: New Banking Information =
[ thread::AlU40m9ufr2ifExquf4EeCw:: ]<o:p></o:p></div><o:p>&nbsp;</o:p>Dear Richard, Thank =
you for reaching back out to us. My name is Juan, and it would be =
my pleasure to assist you in making this deposit change to alleviate =
some of the concerns that must be coming your way, however, we must let =
you know that reducing, skipping, or delaying a regularly scheduled =
deposit or withdrawing funds from your dedicated savings account may =
have a negative impact on your overall debt settlement program. This =
could include an overall higher total cost to you when funds are not =
available for a future settlement. Due to the changes to your =
deposit schedule, scheduled payments to your creditors may not be made. =
As a result, you may lose the settlements that are currently in place =
with your CITICARDS CBNA account ending in 4987. When a settlement is =
lost, any money that has already been put into the settlement agreement =
will be applied to the original balance. The creditors may add all fees =
and interest charges that are normally waived during the settlement =
process. In the event we cannot maintain creditor payments an email will =
be sent to notify you the settlements were lost. We will attempt to =
renegotiate the accounts, but we cannot guarantee the same terms. We =
will not charge you any additional fees to renegotiate a lost =
settlement.&nbsp; In accordance with your request, we rescheduled =
your deposit of $452.50 on 07-01-2024. Your next deposit will occur on =
07-05-2024 for $452.50. Please keep in mind that your request was =
processed less than 5 business days from the deposit listed above. Due =
to the short timeframe, there is a possibility that communication =
between your bank and our banking partner has already occurred, and the =
deposit may still be drafted. If the funds are taken from your account, =
please contact our office directly to speak with a Client Success team =
member to review your options. You will receive a detailed =
schedule of upcoming deposits via e-mail to assist in this process. Our =
goal is to help you be as successful as possible in your journey toward =
financial freedom. Furthermore, it appears that your hardship has =
not been updated in more than 60 days. Throughout the course of the =
program, our organization keeps track of various hardships clients may =
experience. Typically your Negotiations team would like to know if there =
have been any unexpected expenses; such as medical bills, car repairs, =
loss of income, or anything that may have a detrimental effect on your =
budget. It is not mandatory for clients to provide us with updates on =
their financial hardships; however, voluntarily providing this =
information will help facilitate the negotiation process. When we reach =
out to your creditors, we make them aware of your hardships and how they =
are impacting your ability to pay your debts. This is solely for =
negotiation purposes so that we may ensure we can get you the best =
possible deals on your account. To ensure we have the most up-to-date =
information on your account and to facilitate the negotiation process, =
kindly provide us with a hardship and/or budget =
update.&nbsp; Please let me know if you have any other questions =
or need my help with anything else. You should be receiving an email =
shortly where you can review your experience with us today. I&#8217;d =
love your feedback if you have time, it helps us improve our client =
experience and make sure we&#8217;re meeting our clients&#8217; needs =
and expectations. If in the future you ever need our assistance, =
we&#8217;re here 9:00 am to 10:00 pm ET on weekdays, and from 9:00 am to =
6:00 pm ET on Saturdays and Sundays. You can simply reply to this email =
or call 888-660-7427. For faster help, you can also chat with us =
directly via your Online Portal account. If emailing, please check your =
spam folder and add us to your server&#8217;s &#8220;approved&#8221; =
list. We also have a self-service FAQ option, which you can access by =
logging into your Online Portal account at: =
login.nationaldebtrelief.com. Thanks, and have a great rest of =
your day!&nbsp; Thank you, Client Success Team National =
Debt Relief 888-660-7427 <img id=3D"_x0000_i1026" =
src=3D"https://www.nationaldebtrelief.com/e/logo-national.jpg"><o:p></o:p=
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