Da

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From: <rcruz@sapasequipment.com>
To: "'LabX.com Client Services'" <clientservices@labx.com>
Cc: <tmackinnon@labx.com>,
	<alvarezad@sapasequipment.com>,
	<amora@sapasequipment.com>
References: <00ad01dad39a$1252c6d0$36f85470$@sapasequipment.com> <66900008f2913_c4fd3fab8450165c127681f2.sidekiq-frequent-fd-poduseast1-main5-green-5bfff9968-pk8wm@email.freshdesk.com> 
In-Reply-To: 
Subject: RE: DEACTIVATE EBAY LISTINGS TRANSFER
Date: Thu, 11 Jul 2024 11:46:08 -0500
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Hi again Melissa,

Is there a way to sync directly from our site;  we use WordPress.  If so, 
can we run a test to see what it would look like?

Thanks

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Thursday, July 11, 2024 11:18 AM
To: 'LabX.com Client Services' <clientservices@labx.com>
Cc: 'tmackinnon@labx.com' <tmackinnon@labx.com>; 
'alvarezad@sapasequipment.com' <alvarezad@sapasequipment.com>; 
'amora@sapasequipment.com' <amora@sapasequipment.com>
Subject: RE: DEACTIVATE EBAY LISTINGS TRANSFER

Hello Melissa,

Appreciate your prompt attention to this matter. I expect to reactive our 
ebay listings in a few days; will confirm as soon as is ready.

The Fedex issue would be appreciated; in many instances our freight charge 
did not appear on listings and we had to assume that charge ourselves.

Thanks again,

Rich

From: LabX.com Client Services <clientservices@labx.com>
Sent: Thursday, July 11, 2024 10:54 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: tmackinnon@labx.com <mailto:tmackinnon@labx.com> ; 
alvarezad@sapasequipment.com <mailto:alvarezad@sapasequipment.com> ; 
amora@sapasequipment.com <mailto:amora@sapasequipment.com>
Subject: Re: DEACTIVATE EBAY LISTINGS TRANSFER

Hello Richard,

Melissa here from LabX. I hope you are doing well.

I have spoken with our e-Commerce Product Manager. He has disabled your sync 
but hasn't disabled your listings. Should you want to restore the inventory 
count for an item that has previously sold, you can do so via your control 
panel while this sync isn't enabled.

Just a quick question on if/when you might want us to re-enable the sync?

Finally, he wanted to let you know that we've been working on a solution to 
ensure properly calculated shipping rates from FedEx for international 
orders, and we are just about there. This hasn't been applied yet, but we'll 
keep you posted when it is.

Please let me know if there are any additional questions.

Best,

Melissa

<https://lh4.googleusercontent.com/S7hHMFotIJAfb8vmJgfHrgSGExxJv7knSWW4b-6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBGd1R_u-Dos6EiIWD5-Sq87WDH1qyiIENMlc-SVW81wNetFMD1xbP8nmRIg73UCmBBFUBq3EWACSQ>

Client Services

clientservices@labx.com <mailto:clientservices@labx.com>

705-528-6888

Confidentiality Notice: This message, together with any attachments, is 
intended only for the use of the individual or entity to which it is 
addressed and may contain confidential or privileged information. If you 
think you have received this message in error, please advise the sender and 
delete this message and any attachments immediately.

On Thu, 11 Jul at 9:56 AM , Rcruz <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Good morning Robert,

Are you able to temporarily deactivate our ebay synchronization/transfer of 
listings?  That without touching the 550 listings we currently have in ebay.

Thanks,

Rich

Richard Cruz

Owner

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODMyODEwMjgsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.-elEiV0NoKk99n8QOjpgkHfimMZu-J3p8pYjXEublBA> 
713-502-3780

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODMyODEwMjksImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.HnAbEPyY2XmCe3xw9MeORDT1Vc36HJeBrQ3j1tb8_lk> 
<mailto:amora@sapasequipment.com> rcruz@sapasequipment.com

<https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODMyODEwMzAsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.D00RH2sYLNM0zjB6tKlZPuiZdy5PQOL38BATiNRBZpw> 
<http://www.sapasequipment.com> www.sapasequipment.com

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi again =
Melissa,=C2=A0 <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Is there a =
way to sync directly from our site;=C2=A0 we use WordPress.=C2=A0 If so, =
can we run a test to see what it would look like?=C2=A0=C2=A0 =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks<o:p></=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt; =
<br><b>Sent:</b> Thursday, July 11, 2024 11:18 AM<br><b>To:</b> =
'LabX.com Client Services' &lt;clientservices@labx.com&gt;<br><b>Cc:</b> =
'tmackinnon@labx.com' &lt;tmackinnon@labx.com&gt;; =
'alvarezad@sapasequipment.com' &lt;alvarezad@sapasequipment.com&gt;; =
'amora@sapasequipment.com' =
&lt;amora@sapasequipment.com&gt;<br><b>Subject:</b> RE: DEACTIVATE EBAY =
LISTINGS TRANSFER<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hello =
Melissa, <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Appreciate =
your prompt attention to this matter. I expect to reactive our ebay =
listings in a few days; will confirm as soon as is ready. =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>The Fedex =
issue would be appreciated; in many instances our freight charge did not =
appear on listings and we had to assume that charge ourselves. =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks =
again,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich<o:p></o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
LabX.com Client Services &lt;<a =
href=3D"mailto:clientservices@labx.com">clientservices@labx.com</a>&gt; =
<br><b>Sent:</b> Thursday, July 11, 2024 10:54 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Cc:</b> <a =
href=3D"mailto:tmackinnon@labx.com">tmackinnon@labx.com</a>; <a =
href=3D"mailto:alvarezad@sapasequipment.com">alvarezad@sapasequipment.com=
</a>; <a =
href=3D"mailto:amora@sapasequipment.com">amora@sapasequipment.com</a><br>=
<b>Subject:</b> Re: DEACTIVATE EBAY LISTINGS =
TRANSFER<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Hello Richard,<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Melissa here from LabX. I hope you are doing =
well.&nbsp;<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:#222222'>I have spoken with our e-Commerce Product =
Manager. He has disabled your sync but <strong><span =
style=3D'font-family:"Segoe UI",sans-serif'>hasn't</span></strong> =
disabled your listings. Should you want to restore the inventory count =
for an item that has previously sold, you can do so via your control =
panel while this sync isn't enabled.<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:#222222'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:#222222'>Just a quick question on if/when you might =
want us to re-enable the sync?<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:#222222'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:#222222'>Finally, he wanted to let you know that =
we've been working on a solution to ensure properly calculated shipping =
rates from FedEx for international orders, and we are just about there. =
This hasn't been applied yet, but we'll keep you posted when it =
is.<o:p></o:p></span></p></div></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>Please =
let me know if there are any additional =
questions.&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>=E2=80=8BBest,&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>=E2=80=8BMelissa<o:p></o:p></span></p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr style=3D'height:28.5pt'><td =
valign=3Dtop style=3D'border:solid white 1.0pt;border-right:solid red =
1.5pt;padding:3.15pt 3.15pt 3.15pt 3.15pt;height:28.5pt;overflow-wrap: =
break-word;overflow:hidden'><p class=3DMsoNormal><br><span =
style=3D'border:none windowtext 1.0pt;padding:0in'><img border=3D0 =
width=3D126 height=3D35 style=3D'width:1.3125in;height:.368in' =
id=3D"_x0000_i1029" =
src=3D"https://lh4.googleusercontent.com/S7hHMFotIJAfb8vmJgfHrgSGExxJv7kn=
SWW4b-6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBGd1R_u-Dos6EiIWD5-Sq87WDH1qyiIENMlc=
-SVW81wNetFMD1xbP8nmRIg73UCmBBFUBq3EWACSQ"></span><o:p></o:p></p></td><td=
 valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:28.5pt;overflow-wrap: break-word;overflow:hidden'><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:Roboto;color:red'>Client =
Services&nbsp;</span></b><o:p></o:p></p></div><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'><a =
href=3D"mailto:clientservices@labx.com">clientservices@labx.com</a></span=
><o:p></o:p></p></div><div style=3D'margin-left:9.0pt'><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343;background:whit=
e'>705-528-6888</span><o:p></o:p></p></div></td></tr></table><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;</span><b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Conf=
identiality Notice</span></i></b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>: =
This message, together with any attachments, is intended only for the =
use of the individual or entity to which it is addressed and may contain =
confidential or privileged information. If you think you have received =
this message in error, please advise the sender and delete this message =
and any attachments immediately.</span></i><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div><div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>On Thu, 11 Jul at 9:56 AM <span class=3Dseparator>, =
Rcruz &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote: </span></span><span =
class=3Dseparator><o:p></o:p></span></p><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Good morning Robert,&nbsp; =
</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Are you able to temporarily deactivate our ebay =
synchronization/transfer of listings?&nbsp; That without touching the =
550 listings we currently have in ebay. =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Thanks,<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Rich<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>Richard =
Cruz</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>Owner</span><sp=
an style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Segoe =
UI",sans-serif'><img border=3D0 width=3D15 height=3D15 =
style=3D'width:.1597in;height:.1597in' id=3D"_x0000_i1028" =
src=3D"https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXA=
iOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODMyODEwMjgsImRvbWFpbiI6ImxhYng=
uZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.-elEiV0NoKk99n8QOjpgkHf=
imMZu-J3p8pYjXEublBA" alt=3DTel=C3=A9fono></span><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
713-502-3780</span><span lang=3DES-MX =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><img =
border=3D0 width=3D15 height=3D11 style=3D'width:.1597in;height:.118in' =
id=3D"_x0000_i1027" =
src=3D"https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXA=
iOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODMyODEwMjksImRvbWFpbiI6ImxhYng=
uZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.HnAbEPyY2XmCe3xw9MeORDT=
1Vc36HJeBrQ3j1tb8_lk" alt=3DEmail></span><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><a href=3D"mailto:amora@sapasequipment.com"><span =
lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>rcruz@sapasequi=
pment.com</span></a> <o:p></o:p></span></p></div><div><p =
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