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From: <rcruz@sapasequipment.com>
To: "'SALVATORE SCOZZARO'" <samscozzaro@mzsolutions.ca>
References: <YT1PR01MB8939DB013CF741D662F80DA5D76C2@YT1PR01MB8939.CANPRD01.PROD.OUTLOOK.COM> <037401db0ba0$873a2810$95ae7830$@sapasequipment.com> <YT1PR01MB8939BF22C5B7220728FCC05AD76F2@YT1PR01MB8939.CANPRD01.PROD.OUTLOOK.COM>
In-Reply-To: <YT1PR01MB8939BF22C5B7220728FCC05AD76F2@YT1PR01MB8939.CANPRD01.PROD.OUTLOOK.COM>
Subject: RE: Chiller Issue with high pressure
Date: Mon, 23 Sep 2024 07:57:22 -0500
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Hi Sam,

Disappointing to hear these issues.  As noted on listing, these issues
weren't there when it was shipped.  Regardless, my focus now is to
resolve.  If you want to return, I understand. I would like to offer you
the option of hiring a repair technician which I would pay for.  Is this a
possible consideration?

Rich

From: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca> 
Sent: Monday, September 23, 2024 7:00 AM
To: rcruz@sapasequipment.com
Subject: Re: Chiller Issue with high pressure

Hello,

Unfortunately, I will be requesting a refund and sending the chiller back.
I turned it on yesterday and before I could attempt to locate the
blockage, I noticed that the unit was no longer cooling the water.  My
setpoint was 20deg and it was triggering my alarm at 26deg.  I am not
happy as I now lose my customs fees that I paid ($600) and will need to
return the unit back to you.  Please text me at 647-223-7256 and we can
discuss in detail the new issue.

Sam

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Friday, September 20, 2024 5:03 PM
To: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca
<mailto:samscozzaro@mzsolutions.ca> >
Subject: RE: Chiller Issue with high pressure

Hi Sam,

I haven't had luck getting ahold of tech support.  I did find this owners
manual; section 7.
https://www.nanofab.utah.edu/wp-content/uploads/2022/10/ThermoFlex-Manual.
pdf

I am looking through it.

From: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca
<mailto:samscozzaro@mzsolutions.ca> > 
Sent: Friday, September 20, 2024 1:08 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Chiller Issue with high pressure

Sam Scozzaro

m/z Solutions Inc.

For all of your Mass Spec needs

647-223-7256

samscozzaro@mzsolutions.ca <mailto:samscozzaro@mzsolutions.ca>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi =
Sam,&nbsp; <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Disappointing=
 to hear these issues.&nbsp; As noted on listing, these issues =
weren&#8217;t there when it was shipped.&nbsp; Regardless, my focus now =
is to resolve.&nbsp; If you want to return, I understand. I would like =
to offer you the option of hiring a repair technician which I would pay =
for.&nbsp; Is this a possible consideration?&nbsp; =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich<o:p></o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
SALVATORE SCOZZARO &lt;samscozzaro@mzsolutions.ca&gt; <br><b>Sent:</b> =
Monday, September 23, 2024 7:00 AM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> Re: Chiller Issue with high =
pressure<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal><span =
style=3D'color:black'>Hello,&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'color:black'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'color:black'>Unfortunately, I will be =
requesting a refund and sending the chiller back.&nbsp; I turned it on =
yesterday and before I could attempt to locate the blockage, I noticed =
that the unit was no longer cooling the water.&nbsp; My setpoint was =
20deg and it was triggering my alarm at 26deg.&nbsp; I am not happy as I =
now lose my customs fees that I paid ($600) and will need to return the =
unit back to you.&nbsp; Please text me at 647-223-7256 and we can =
discuss in detail the new =
issue.&nbsp;&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'color:black'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'color:black'>Sam<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'color:black'><o:p>&nbsp;</o:p></span></p></div><div =
class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D2 width=3D"98%" align=3Dcenter></div><div id=3DdivRplyFwdMsg><p =
class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>F=
rom:</span></b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> =
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
<br><b>Sent:</b> Friday, September 20, 2024 5:03 PM<br><b>To:</b> =
SALVATORE SCOZZARO &lt;<a =
href=3D"mailto:samscozzaro@mzsolutions.ca">samscozzaro@mzsolutions.ca</a>=
&gt;<br><b>Subject:</b> RE: Chiller Issue with high pressure</span> =
<o:p></o:p></p><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi =
Sam,&nbsp; </span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I =
haven&#8217;t had luck getting ahold of tech support.&nbsp; I did find =
this owners manual; section 7.&nbsp; &nbsp;&nbsp;&nbsp;<a =
href=3D"https://www.nanofab.utah.edu/wp-content/uploads/2022/10/ThermoFle=
x-Manual.pdf">https://www.nanofab.utah.edu/wp-content/uploads/2022/10/The=
rmoFlex-Manual.pdf</a>&nbsp;&nbsp;&nbsp; </span><o:p></o:p></p><p =
class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I am looking =
through it.&nbsp; </span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3Dxmsonormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
SALVATORE SCOZZARO &lt;<a =
href=3D"mailto:samscozzaro@mzsolutions.ca">samscozzaro@mzsolutions.ca</a>=
&gt; <br><b>Sent:</b> Friday, September 20, 2024 1:08 PM<br><b>To:</b> =
<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Chiller Issue with high =
pressure</span><o:p></o:p></p></div></div><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><div><p class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div =
id=3D"x_Signature"><div><p class=3Dxmsonormal><span =
style=3D'color:black'>Sam Scozzaro</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><b><span =
style=3D'font-size:28.0pt;font-family:"Constantia",serif;color:black;back=
ground:white'>m/z </span></b><b><span =
style=3D'font-size:28.0pt;font-family:"Constantia",serif;color:#366092;ba=
ckground:white'>Solutions</span></b><b><span =
style=3D'font-size:28.0pt;font-family:"Constantia",serif;color:black;back=
ground:white'>&nbsp;Inc.</span></b><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><b><span =
style=3D'font-size:11.0pt;font-family:"Constantia",serif;color:black;back=
ground:white'>For all of your Mass Spec =
needs</span></b><o:p></o:p></p></div><div><p class=3Dxmsonormal><span =
style=3D'color:black'>647-223-7256</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span style=3D'color:black'><a =
href=3D"mailto:samscozzaro@mzsolutions.ca">samscozzaro@mzsolutions.ca</a>=
</span><o:p></o:p></p></div><div><p class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div></div></div></div=
></div></body></html>
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