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From: <rcruz@sapasequipment.com>
To: "'SALVATORE SCOZZARO'" <samscozzaro@mzsolutions.ca>
References: <YT1PR01MB8939DB013CF741D662F80DA5D76C2@YT1PR01MB8939.CANPRD01.PROD.OUTLOOK.COM> <037401db0ba0$873a2810$95ae7830$@sapasequipment.com> <YT1PR01MB8939BF22C5B7220728FCC05AD76F2@YT1PR01MB8939.CANPRD01.PROD.OUTLOOK.COM> 
In-Reply-To: 
Subject: RE: Chiller Issue with high pressure
Date: Mon, 23 Sep 2024 08:12:34 -0500
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Would you allow me a couple days( maybe till end of week) to try and
resolve?  If by the end of week, the issues aren't resolved to your
satisfaction; you send it back for a full refund.  This would save on the
custom duties you paid and me having to send you a full refund.

Let me know what you think.

Rich

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com> 
Sent: Monday, September 23, 2024 7:57 AM
To: 'SALVATORE SCOZZARO' <samscozzaro@mzsolutions.ca>
Subject: RE: Chiller Issue with high pressure

Hi Sam,

Disappointing to hear these issues.  As noted on listing, these issues
weren't there when it was shipped.  Regardless, my focus now is to
resolve.  If you want to return, I understand. I would like to offer you
the option of hiring a repair technician which I would pay for.  Is this a
possible consideration?

Rich

From: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca
<mailto:samscozzaro@mzsolutions.ca> > 
Sent: Monday, September 23, 2024 7:00 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Re: Chiller Issue with high pressure

Hello,

Unfortunately, I will be requesting a refund and sending the chiller back.
I turned it on yesterday and before I could attempt to locate the
blockage, I noticed that the unit was no longer cooling the water.  My
setpoint was 20deg and it was triggering my alarm at 26deg.  I am not
happy as I now lose my customs fees that I paid ($600) and will need to
return the unit back to you.  Please text me at 647-223-7256 and we can
discuss in detail the new issue.

Sam

_____

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Friday, September 20, 2024 5:03 PM
To: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca
<mailto:samscozzaro@mzsolutions.ca> >
Subject: RE: Chiller Issue with high pressure

Hi Sam,

I haven't had luck getting ahold of tech support.  I did find this owners
manual; section 7.
https://www.nanofab.utah.edu/wp-content/uploads/2022/10/ThermoFlex-Manual.
pdf

I am looking through it.

From: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca
<mailto:samscozzaro@mzsolutions.ca> > 
Sent: Friday, September 20, 2024 1:08 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: Chiller Issue with high pressure

Sam Scozzaro

m/z Solutions Inc.

For all of your Mass Spec needs

647-223-7256

samscozzaro@mzsolutions.ca <mailto:samscozzaro@mzsolutions.ca>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Would you =
allow me a couple days( maybe till end of week) to try and =
resolve?&nbsp; If by the end of week, the issues aren&#8217;t resolved =
to your satisfaction; you send it back for a full refund.&nbsp; This =
would save on the custom duties you paid and me having to send you a =
full refund.&nbsp; <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Let me know =
what you think.&nbsp; <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich<o:p></o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt; =
<br><b>Sent:</b> Monday, September 23, 2024 7:57 AM<br><b>To:</b> =
'SALVATORE SCOZZARO' =
&lt;samscozzaro@mzsolutions.ca&gt;<br><b>Subject:</b> RE: Chiller Issue =
with high pressure<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi =
Sam,&nbsp; <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Disappointing=
 to hear these issues.&nbsp; As noted on listing, these issues =
weren&#8217;t there when it was shipped.&nbsp; Regardless, my focus now =
is to resolve.&nbsp; If you want to return, I understand. I would like =
to offer you the option of hiring a repair technician which I would pay =
for.&nbsp; Is this a possible consideration?&nbsp; =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich<o:p></o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
SALVATORE SCOZZARO &lt;<a =
href=3D"mailto:samscozzaro@mzsolutions.ca">samscozzaro@mzsolutions.ca</a>=
&gt; <br><b>Sent:</b> Monday, September 23, 2024 7:00 AM<br><b>To:</b> =
<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Chiller Issue with high =
pressure<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal><span =
style=3D'color:black'>Hello,&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'color:black'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'color:black'>Unfortunately, I will be =
requesting a refund and sending the chiller back.&nbsp; I turned it on =
yesterday and before I could attempt to locate the blockage, I noticed =
that the unit was no longer cooling the water.&nbsp; My setpoint was =
20deg and it was triggering my alarm at 26deg.&nbsp; I am not happy as I =
now lose my customs fees that I paid ($600) and will need to return the =
unit back to you.&nbsp; Please text me at 647-223-7256 and we can =
discuss in detail the new =
issue.&nbsp;&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'color:black'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'color:black'>Sam<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'color:black'><o:p>&nbsp;</o:p></span></p></div><div =
class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D1 width=3D"98%" align=3Dcenter></div><div id=3DdivRplyFwdMsg><p =
class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>F=
rom:</span></b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> =
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
<br><b>Sent:</b> Friday, September 20, 2024 5:03 PM<br><b>To:</b> =
SALVATORE SCOZZARO &lt;<a =
href=3D"mailto:samscozzaro@mzsolutions.ca">samscozzaro@mzsolutions.ca</a>=
&gt;<br><b>Subject:</b> RE: Chiller Issue with high pressure</span> =
<o:p></o:p></p><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi =
Sam,&nbsp; </span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I =
haven&#8217;t had luck getting ahold of tech support.&nbsp; I did find =
this owners manual; section 7.&nbsp; &nbsp;&nbsp;&nbsp;<a =
href=3D"https://www.nanofab.utah.edu/wp-content/uploads/2022/10/ThermoFle=
x-Manual.pdf">https://www.nanofab.utah.edu/wp-content/uploads/2022/10/The=
rmoFlex-Manual.pdf</a>&nbsp;&nbsp;&nbsp; </span><o:p></o:p></p><p =
class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I am looking =
through it.&nbsp; </span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3Dxmsonormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
SALVATORE SCOZZARO &lt;<a =
href=3D"mailto:samscozzaro@mzsolutions.ca">samscozzaro@mzsolutions.ca</a>=
&gt; <br><b>Sent:</b> Friday, September 20, 2024 1:08 PM<br><b>To:</b> =
<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Chiller Issue with high =
pressure</span><o:p></o:p></p></div></div><p =
class=3Dxmsonormal>&nbsp;<o:p></o:p></p><div><p class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div =
id=3D"x_Signature"><div><p class=3Dxmsonormal><span =
style=3D'color:black'>Sam Scozzaro</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><b><span =
style=3D'font-size:28.0pt;font-family:"Constantia",serif;color:black;back=
ground:white'>m/z </span></b><b><span =
style=3D'font-size:28.0pt;font-family:"Constantia",serif;color:#366092;ba=
ckground:white'>Solutions</span></b><b><span =
style=3D'font-size:28.0pt;font-family:"Constantia",serif;color:black;back=
ground:white'>&nbsp;Inc.</span></b><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><b><span =
style=3D'font-size:11.0pt;font-family:"Constantia",serif;color:black;back=
ground:white'>For all of your Mass Spec =
needs</span></b><o:p></o:p></p></div><div><p class=3Dxmsonormal><span =
style=3D'color:black'>647-223-7256</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span style=3D'color:black'><a =
href=3D"mailto:samscozzaro@mzsolutions.ca">samscozzaro@mzsolutions.ca</a>=
</span><o:p></o:p></p></div><div><p class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div></div></div></div=
></div></body></html>
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