Da

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From: <rcruz@sapasequipment.com>
To: "'SALVATORE SCOZZARO'" <samscozzaro@mzsolutions.ca>
References: <YT1PR01MB8939DB013CF741D662F80DA5D76C2@YT1PR01MB8939.CANPRD01.PROD.OUTLOOK.COM> <037401db0ba0$873a2810$95ae7830$@sapasequipment.com> <YT1PR01MB8939BF22C5B7220728FCC05AD76F2@YT1PR01MB8939.CANPRD01.PROD.OUTLOOK.COM>  <05b301db0dba$420e6780$c62b3680$@sapasequipment.com> <YT1PR01MB89395BF7E7AB1D41149F2335D7692@YT1PR01MB8939.CANPRD01.PROD.OUTLOOK.COM>  
In-Reply-To: 
Subject: FW: Chiller Issue with high pressure
Date: Wed, 25 Sep 2024 18:56:55 -0500
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Added information noted in red

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com> 
Sent: Wednesday, September 25, 2024 6:37 PM
To: 'SALVATORE SCOZZARO' <samscozzaro@mzsolutions.ca>
Subject: RE: Chiller Issue with high pressure

Hi Sam,

So I was able to speak with a Thermo tech regarding the two issues: 1)
PSI shows reading much higher than set temp  2)  Cooling

ISSUE 1

*	After describing the issue of higher PSI reading, he feels almost
certain it is a faulty sensor ( or as he calls it, the pressure
transducer).

*	This is a maintenance item that needs replacement after certain
hours of operation.
*	Part number for the sensor is 84759.  They have it in stock.

*	Cost: $126
*	Where to purchase online:
https://www.labequipmentparts.com/search/searchLabware.aspx

*	It could also be the pump head (part# 084755) but likely not the
case as typically there is a  lower PSI reading than the set point( the
opposite of what this unit is doing).

ISSUE 2

*	If unit sits for a long time without being used it depletes its
freon
*	Solution is have someone install freon into the unit

MY 2 PROPOSALS

1.	Send you / refund you $400 which should take care of these costs.
In this case you would order parts and have freon installed
2.	I order you part(s) .

a.	I assume you don't need a tech to install sensor
b.	I pay for the cost of a tech to install freon.  They can also
inspect cooling system while they are at it.

Let me know what you think.

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Wednesday, September 25, 2024 8:49 AM
To: 'SALVATORE SCOZZARO' <samscozzaro@mzsolutions.ca
<mailto:samscozzaro@mzsolutions.ca> >
Subject: RE: Chiller Issue with high pressure

So let me suggest another option;  I provide you a partial refund of
$400( about 50% of the proceeds I received and all my profits from ebay) .
This to cover cost of hiring a local technician to repair.  That instead
of loosing your import duty payment and avoid further shipping costs.

Again, I apologize for the issues incurred but be assured these did not
appear before shipping out to you.

Let me know what you thoughts are.

Rich

From: SALVATORE SCOZZARO < <mailto:samscozzaro@mzsolutions.ca>
samscozzaro@mzsolutions.ca> 
Sent: Wednesday, September 25, 2024 8:35 AM
To:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Subject: Re: Chiller Issue with high pressure

Hi Rich,

I will be hone tomorrow and available if you can send a technician next
week, that would work.  I would like to see it working but I need to be
100% confident in the unit, if not I will have to return it.

Sam

_____

From:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com <
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com>
Sent: Monday, September 23, 2024 7:12 AM
To: SALVATORE SCOZZARO < <mailto:samscozzaro@mzsolutions.ca>
samscozzaro@mzsolutions.ca>
Subject: RE: Chiller Issue with high pressure

Would you allow me a couple days( maybe till end of week) to try and
resolve?  If by the end of week, the issues aren't resolved to your
satisfaction; you send it back for a full refund.  This would save on the
custom duties you paid and me having to send you a full refund.

Let me know what you think.

Rich

From:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com <
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com> 
Sent: Monday, September 23, 2024 7:57 AM
To: 'SALVATORE SCOZZARO' < <mailto:samscozzaro@mzsolutions.ca>
samscozzaro@mzsolutions.ca>
Subject: RE: Chiller Issue with high pressure

Hi Sam,

Disappointing to hear these issues.  As noted on listing, these issues
weren't there when it was shipped.  Regardless, my focus now is to
resolve.  If you want to return, I understand. I would like to offer you
the option of hiring a repair technician which I would pay for.  Is this a
possible consideration?

Rich

From: SALVATORE SCOZZARO < <mailto:samscozzaro@mzsolutions.ca>
samscozzaro@mzsolutions.ca> 
Sent: Monday, September 23, 2024 7:00 AM
To:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Subject: Re: Chiller Issue with high pressure

Hello,

Unfortunately, I will be requesting a refund and sending the chiller back.
I turned it on yesterday and before I could attempt to locate the
blockage, I noticed that the unit was no longer cooling the water.  My
setpoint was 20deg and it was triggering my alarm at 26deg.  I am not
happy as I now lose my customs fees that I paid ($600) and will need to
return the unit back to you.  Please text me at 647-223-7256 and we can
discuss in detail the new issue.

Sam

_____

From:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com <
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com>
Sent: Friday, September 20, 2024 5:03 PM
To: SALVATORE SCOZZARO < <mailto:samscozzaro@mzsolutions.ca>
samscozzaro@mzsolutions.ca>
Subject: RE: Chiller Issue with high pressure

Hi Sam,

I haven't had luck getting ahold of tech support.  I did find this owners
manual; section 7.
<https://www.nanofab.utah.edu/wp-content/uploads/2022/10/ThermoFlex-Manual
.pdf>
https://www.nanofab.utah.edu/wp-content/uploads/2022/10/ThermoFlex-Manual.
pdf

I am looking through it.

From: SALVATORE SCOZZARO < <mailto:samscozzaro@mzsolutions.ca>
samscozzaro@mzsolutions.ca> 
Sent: Friday, September 20, 2024 1:08 PM
To:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Subject: Chiller Issue with high pressure

Sam Scozzaro

m/z Solutions Inc.

For all of your Mass Spec needs

647-223-7256

<mailto:samscozzaro@mzsolutions.ca> samscozzaro@mzsolutions.ca

------=_NextPart_000_009C_01DB0F7C.B2B8F9F0
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Added =
information <span style=3D'color:red'>noted in red =
</span><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt; =
<br><b>Sent:</b> Wednesday, September 25, 2024 6:37 PM<br><b>To:</b> =
'SALVATORE SCOZZARO' =
&lt;samscozzaro@mzsolutions.ca&gt;<br><b>Subject:</b> RE: Chiller Issue =
with high pressure<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi =
Sam,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>So I was =
able to speak with a Thermo tech regarding the two issues: 1)&nbsp; PSI =
shows reading much higher than set temp&nbsp; 2)&nbsp; Cooling&nbsp; =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>ISSUE =
1<o:p></o:p></span></p><ul style=3D'margin-top:0in' type=3Ddisc><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo3'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>After =
describing the issue of higher PSI reading, he feels almost certain it =
is a faulty sensor ( or as he calls it, the pressure transducer). =
<o:p></o:p></span></li><ul style=3D'margin-top:0in' type=3Dcircle><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level2 =
lfo3'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>This is a =
maintenance item that needs replacement after certain hours of =
operation.<o:p></o:p></span></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level2 lfo3'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Part number =
for the sensor is 84759.&nbsp; They have it in stock. =
<o:p></o:p></span></li><ul style=3D'margin-top:0in' type=3Dsquare><li =
class=3DMsoListParagraph style=3D'color:red;margin-left:0in;mso-list:l0 =
level3 lfo3'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Cost: =
$126<o:p></o:p></span></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level3 lfo3'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:red'>Whe=
re to purchase online</span><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>: <a =
href=3D"https://www.labequipmentparts.com/search/searchLabware.aspx">http=
s://www.labequipmentparts.com/search/searchLabware.aspx</a>&nbsp; =
<o:p></o:p></span></li></ul></ul><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo3'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>It could =
also be the pump head (part# 084755) but likely not the case as =
typically there is a &nbsp;lower PSI reading than the set point( the =
opposite of what this unit is doing).<o:p></o:p></span></li></ul><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>ISSUE =
2<o:p></o:p></span></p><ul style=3D'margin-top:0in' type=3Ddisc><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo3'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>If unit sits =
for a long time without being used it depletes its =
freon<o:p></o:p></span></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo3'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Solution is =
have someone install freon into the unit<o:p></o:p></span></li></ul><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>MY 2 =
PROPOSALS<o:p></o:p></span></p><ol style=3D'margin-top:0in' start=3D1 =
type=3D1><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l4 level1 lfo7'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Send you / =
refund you $400 which should take care of these costs. In this case you =
would order parts and have freon installed<o:p></o:p></span></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l4 level1 =
lfo7'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I order you =
part(s) .<o:p></o:p></span></li><ol style=3D'margin-top:0in' start=3D1 =
type=3Da><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l4 level2 lfo7'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I assume you =
don&#8217;t need a tech to install sensor<o:p></o:p></span></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l4 level2 =
lfo7'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I pay for =
the cost of a tech to install freon.&nbsp; They can also inspect cooling =
system while they are at it. <o:p></o:p></span></li></ol></ol><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Let me know =
what you think.&nbsp; <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich<o:p></o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Wednesday, September 25, 2024 8:49 AM<br><b>To:</b> =
'SALVATORE SCOZZARO' &lt;<a =
href=3D"mailto:samscozzaro@mzsolutions.ca">samscozzaro@mzsolutions.ca</a>=
&gt;<br><b>Subject:</b> RE: Chiller Issue with high =
pressure<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>So let me =
suggest another option;&nbsp; I provide you a partial refund of&nbsp; =
$400( about 50% of the proceeds I received and all my profits from ebay) =
.&nbsp; This to cover cost of hiring a local technician to repair.&nbsp; =
That instead of loosing your import duty payment and avoid further =
shipping costs.&nbsp; <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Again, I =
apologize for the issues incurred but be assured these did not appear =
before shipping out to you.&nbsp; <o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Let me know =
what you thoughts are.&nbsp;&nbsp; <o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
SALVATORE SCOZZARO &lt;</span><a =
href=3D"mailto:samscozzaro@mzsolutions.ca"><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>samscozzaro@m=
zsolutions.ca</span></a><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt; =
<br><b>Sent:</b> Wednesday, September 25, 2024 8:35 AM<br><b>To:</b> =
</span><a href=3D"mailto:rcruz@sapasequipment.com"><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>rcruz@sapaseq=
uipment.com</span></a><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><br><b>Subjec=
t:</b> Re: Chiller Issue with high =
pressure<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>Hi =
Rich,&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p class=3DMsoNormal>I =
will be hone tomorrow and available if you can send a technician next =
week, that would work. &nbsp;I would like to see it working but I need =
to be 100% confident in the unit, if not I will have to return it. =
&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Sam<o:p></o:p></p></div><div =
id=3Dmail-editor-reference-message-container><div class=3DMsoNormal =
align=3Dcenter style=3D'text-align:center'><hr size=3D1 width=3D"98%" =
align=3Dcenter></div><div id=3DdivRplyFwdMsg><p =
class=3DMsoNormal><b><span =
style=3D'font-family:"Calibri",sans-serif'>From:</span></b><span =
style=3D'font-family:"Calibri",sans-serif'> </span><a =
href=3D"mailto:rcruz@sapasequipment.com"><span =
style=3D'font-family:"Calibri",sans-serif'>rcruz@sapasequipment.com</span=
></a><span style=3D'font-family:"Calibri",sans-serif'> &lt;</span><a =
href=3D"mailto:rcruz@sapasequipment.com"><span =
style=3D'font-family:"Calibri",sans-serif'>rcruz@sapasequipment.com</span=
></a><span =
style=3D'font-family:"Calibri",sans-serif'>&gt;<br><b>Sent:</b> Monday, =
September 23, 2024 7:12 AM<br><b>To:</b> SALVATORE SCOZZARO =
&lt;</span><a href=3D"mailto:samscozzaro@mzsolutions.ca"><span =
style=3D'font-family:"Calibri",sans-serif'>samscozzaro@mzsolutions.ca</sp=
an></a><span =
style=3D'font-family:"Calibri",sans-serif'>&gt;<br><b>Subject:</b> RE: =
Chiller Issue with high pressure <o:p></o:p></span></p><div><p =
class=3DMsoNormal><span =
style=3D'font-family:"Calibri",sans-serif'>&nbsp;<o:p></o:p></span></p></=
div></div><div><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Would you =
allow me a couple days( maybe till end of week) to try and =
resolve?&nbsp; If by the end of week, the issues aren&#8217;t resolved =
to your satisfaction; you send it back for a full refund.&nbsp; This =
would save on the custom duties you paid and me having to send you a =
full refund.&nbsp; </span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Let me know =
what you think.&nbsp; </span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich</span><o=
:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
</span><a href=3D"mailto:rcruz@sapasequipment.com"><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>rcruz@sapaseq=
uipment.com</span></a><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
&lt;</span><a href=3D"mailto:rcruz@sapasequipment.com"><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>rcruz@sapaseq=
uipment.com</span></a><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt; =
<br><b>Sent:</b> Monday, September 23, 2024 7:57 AM<br><b>To:</b> =
'SALVATORE SCOZZARO' &lt;</span><a =
href=3D"mailto:samscozzaro@mzsolutions.ca"><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>samscozzaro@m=
zsolutions.ca</span></a><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;<br><b>Su=
bject:</b> RE: Chiller Issue with high =
pressure</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi =
Sam,&nbsp; </span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Disappointing=
 to hear these issues.&nbsp; As noted on listing, these issues =
weren&#8217;t there when it was shipped.&nbsp; Regardless, my focus now =
is to resolve.&nbsp; If you want to return, I understand. I would like =
to offer you the option of hiring a repair technician which I would pay =
for.&nbsp; Is this a possible consideration?&nbsp; =
</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich</span><o=
:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
SALVATORE SCOZZARO &lt;</span><a =
href=3D"mailto:samscozzaro@mzsolutions.ca"><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1'=
>samscozzaro@mzsolutions.ca</span></a><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt; =
<br><b>Sent:</b> Monday, September 23, 2024 7:00 AM<br><b>To:</b> =
</span><a href=3D"mailto:rcruz@sapasequipment.com"><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1'=
>rcruz@sapasequipment.com</span></a><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><br><b>Subjec=
t:</b> Re: Chiller Issue with high =
pressure</span><o:p></o:p></p></div></div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><p class=3DMsoNormal><span =
style=3D'color:black'>Hello,&nbsp;</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal><span style=3D'color:black'>Unfortunately, I will be =
requesting a refund and sending the chiller back.&nbsp; I turned it on =
yesterday and before I could attempt to locate the blockage, I noticed =
that the unit was no longer cooling the water.&nbsp; My setpoint was =
20deg and it was triggering my alarm at 26deg.&nbsp; I am not happy as I =
now lose my customs fees that I paid ($600) and will need to return the =
unit back to you.&nbsp; Please text me at 647-223-7256 and we can =
discuss in detail the new =
issue.&nbsp;&nbsp;</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal><span =
style=3D'color:black'>Sam</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div =
class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D1 width=3D"98%" align=3Dcenter></div><div id=3DdivRplyFwdMsg><p =
class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>F=
rom:</span></b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> =
</span><a href=3D"mailto:rcruz@sapasequipment.com"><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1'=
>rcruz@sapasequipment.com</span></a><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> =
&lt;</span><a href=3D"mailto:rcruz@sapasequipment.com"><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1'=
>rcruz@sapasequipment.com</span></a><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>&=
gt;<br><b>Sent:</b> Friday, September 20, 2024 5:03 PM<br><b>To:</b> =
SALVATORE SCOZZARO &lt;</span><a =
href=3D"mailto:samscozzaro@mzsolutions.ca"><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1'=
>samscozzaro@mzsolutions.ca</span></a><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>&=
gt;<br><b>Subject:</b> RE: Chiller Issue with high pressure</span> =
<o:p></o:p></p><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div></div><div><div><p =
class=3Dxmsonormal style=3D'margin:0in'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi =
Sam,&nbsp; </span><o:p></o:p></p><p class=3Dxmsonormal =
style=3D'margin:0in'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><p class=3Dxmsonormal style=3D'margin:0in'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I =
haven&#8217;t had luck getting ahold of tech support.&nbsp; I did find =
this owners manual; section 7.&nbsp; &nbsp;&nbsp;&nbsp;</span><a =
href=3D"https://www.nanofab.utah.edu/wp-content/uploads/2022/10/ThermoFle=
x-Manual.pdf"><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1'=
>https://www.nanofab.utah.edu/wp-content/uploads/2022/10/ThermoFlex-Manua=
l.pdf</span></a><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;&nbsp;&=
nbsp; </span><o:p></o:p></p><p class=3Dxmsonormal =
style=3D'margin:0in'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>I am looking =
through it.&nbsp; </span><o:p></o:p></p><p class=3Dxmsonormal =
style=3D'margin:0in'><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&nbsp;</span>=
<o:p></o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3Dxmsonormal =
style=3D'margin:0in'><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
SALVATORE SCOZZARO &lt;</span><a =
href=3D"mailto:samscozzaro@mzsolutions.ca"><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1'=
>samscozzaro@mzsolutions.ca</span></a><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt; =
<br><b>Sent:</b> Friday, September 20, 2024 1:08 PM<br><b>To:</b> =
</span><a href=3D"mailto:rcruz@sapasequipment.com"><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1'=
>rcruz@sapasequipment.com</span></a><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><br><b>Subjec=
t:</b> Chiller Issue with high =
pressure</span><o:p></o:p></p></div></div><p class=3Dxmsonormal =
style=3D'margin:0in'>&nbsp;<o:p></o:p></p><div><p class=3Dxmsonormal =
style=3D'margin:0in'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal style=3D'margin:0in'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal style=3D'margin:0in'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal style=3D'margin:0in'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal style=3D'margin:0in'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal style=3D'margin:0in'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div =
id=3D"x_Signature"><div><p class=3Dxmsonormal style=3D'margin:0in'><span =
style=3D'color:black'>Sam Scozzaro</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal style=3D'margin:0in'><b><span =
style=3D'font-size:28.0pt;font-family:"Constantia",serif;color:black;back=
ground:white'>m/z </span></b><b><span =
style=3D'font-size:28.0pt;font-family:"Constantia",serif;color:#366092;ba=
ckground:white'>Solutions</span></b><b><span =
style=3D'font-size:28.0pt;font-family:"Constantia",serif;color:black;back=
ground:white'>&nbsp;Inc.</span></b><o:p></o:p></p></div><div><p =
class=3Dxmsonormal style=3D'margin:0in'><b><span =
style=3D'font-size:11.0pt;font-family:"Constantia",serif;color:black;back=
ground:white'>For all of your Mass Spec =
needs</span></b><o:p></o:p></p></div><div><p class=3Dxmsonormal =
style=3D'margin:0in'><span =
style=3D'color:black'>647-223-7256</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal style=3D'margin:0in'><a =
href=3D"mailto:samscozzaro@mzsolutions.ca"><span =
style=3D'color:#0563C1'>samscozzaro@mzsolutions.ca</span></a><o:p></o:p><=
/p></div><div><p class=3Dxmsonormal style=3D'margin:0in'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal style=3D'margin:0in'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div></div></div></div=
></div></div></div></div></body></html>
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