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✏️ Editing: 1729541893.M46458P3623055.aristoteles.x5servers.net,S=14397,W=14769:2,S

From: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
To: ALH Tech Support <techsupport@gilson.com>
Subject: Re: Your Case has been submitted to Gilson Tech Support    [
 ref:!00D700J4wN.!500UI0FsKdq:ref ]
Thread-Topic: Your Case has been submitted to Gilson Tech Support    [
 ref:!00D700J4wN.!500UI0FsKdq:ref ]
Thread-Index: AQHbI9Nv+QXrRNRzJU2ZhbTf0E+J8LKRmH9kgAAJ0QCAAAJeCw==
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Date: Mon, 21 Oct 2024 20:18:11 +0000
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Thanks for clarification!  Need to check others on attached equiment.   How=
 to get ahold of this software?
Thx
________________________________
From: noreply@salesforce.com <noreply@salesforce.com> on behalf of ALH Tech=
 Support <techsupport@gilson.com>
Sent: Monday, October 21, 2024 3:08 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D=
700J4wN.!500UI0FsKdq:ref ]

Hello Rich,

What other equipment do you have on the system? The 215 is controllable fro=
m our current software, Trilution. This is compatible with both Windows 10 =
and 11.

Thanks,
Connor

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 10/21/2024 2:34 PM
To: techsupport@gilson.com
Subject: Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D=
700J4wN.!500UI0FsKdq:ref ]

Hi Connor,
Thanks for the response.  You wouldn't have a old version I can download?  =
 Unfortunately, unit is useless without it.

Thanks,
Rich

________________________________
From: noreply@salesforce.com <noreply@salesforce.com> on behalf of ALH Tech=
 Support <techsupport@gilson.com>
Sent: Monday, October 21, 2024 11:07 AM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D=
700J4wN.!500UI0FsKdq:ref ]

Hello Richard,

I have included my response from last week below. Let me know if you have a=
ny questions.

"Hello Richard,

Unfortunately, this software is no longer available and was discontinued in=
 2006. I have included the 215 User's guide in case you do not have it alre=
ady. You have a few other methods for control, but unfortunately the 735 sa=
mpler software is no longer one of them. Please let me know if you have any=
 questions.

Thanks,
Connor'

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 10/21/2024 10:30 AM
To: techsupport@gilson.com
Subject: Re: Your Case has been submitted to Gilson Tech Support

Hello,

Just following up on Case# 00088706.

Thank you,
Richard

________________________________
From: noreply@salesforce.com <noreply@salesforce.com> on behalf of Gilson T=
echnical Support <sfdc@gilson.com>
Sent: Thursday, October 17, 2024 5:18 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Your Case has been submitted to Gilson Tech Support

[https://pipetman.my.salesforce.com/servlet/servlet.ImageServer?id=3D015700=
00003gQJx&oid=3D00D70000000J4wN]

Hello,

Thank you for your email.  Your Case has been submitted to Gilson Technical=
 Support for review.

For future inquiries, please refer to your Case Number:  00088706 when work=
ing with your Gilson representative.

Best regards,

Gilson Technical Support Team

[https://pipetman.my.salesforce.com/servlet/servlet.ImageServer?oid=3D00D70=
000000J4wN&esid=3D018UI00000Au1je&from=3Dint]
[https://pipetman.my.salesforce.com/servlet/servlet.ImageServer?oid=3D00D70=
000000J4wN&esid=3D018UI00000AzBor&from=3Dint]

ref:!00D700J4wN.!500UI0FsKdq:ref[https://pipetman.my.salesforce.com/servlet=
/servlet.ImageServer?oid=3D00D70000000J4wN&esid=3D018UI00000AzyKu&from=3Dex=
t]

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<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dus-ascii"=
>
<style type=3D"text/css" style=3D"display:none;"> P {margin-top:0;margin-bo=
ttom:0;} </style>
</head>
<body dir=3D"ltr">
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
Thanks for clarification!&nbsp; Need to check others on attached equiment.&=
nbsp; &nbsp;How to get ahold of this software?</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
Thx</div>
<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> noreply@salesforce.co=
m &lt;noreply@salesforce.com&gt; on behalf of ALH Tech Support &lt;techsupp=
ort@gilson.com&gt;<br>
<b>Sent:</b> Monday, October 21, 2024 3:08 PM<br>
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Subject:</b> Re: Your Case has been submitted to Gilson Tech Support [ r=
ef:!00D700J4wN.!500UI0FsKdq:ref ]</font>
<div>&nbsp;</div>
</div>
<div dir=3D"ltr" style=3D"height:auto; min-height:auto">Hello Rich,<br>
<br>
What other equipment do you have on the system? The 215 is controllable fro=
m our current software, Trilution. This is compatible with both Windows 10 =
and 11.<br>
<br>
Thanks,<br clear=3D"none">
Connor<br clear=3D"none">
<br clear=3D"none">
--------------- Original Message ---------------<br clear=3D"none">
<b>From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=
=3D"none">
<b>Sent:</b> 10/21/2024 2:34 PM<br clear=3D"none">
<b>To:</b> techsupport@gilson.com<br clear=3D"none">
<b>Subject:</b> Re: Your Case has been submitted to Gilson Tech Support [ r=
ef:!00D700J4wN.!500UI0FsKdq:ref ]<br clear=3D"none">
<br clear=3D"none">
<meta content=3D"text/html; charset=3Dus-ascii">
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
Hi Connor,</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
Thanks for the response.&nbsp; You wouldn't have a old version I can downlo=
ad?&nbsp; &nbsp;Unfortunately,&nbsp;unit is useless without it.&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
Thanks,&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
Rich</div>
<div id=3D"x_appendonsend">&nbsp;</div>
<hr tabindex=3D"-1" style=3D"display:inline-block; width:98%">
<div dir=3D"ltr" id=3D"x_divRplyFwdMsg"><font color=3D"#000000" face=3D"Cal=
ibri, sans-serif" style=3D"font-size:11pt"><b>From:</b> noreply@salesforce.=
com &lt;noreply@salesforce.com&gt; on behalf of ALH Tech Support &lt;techsu=
pport@gilson.com&gt;<br clear=3D"none">
<b>Sent:</b> Monday, October 21, 2024 11:07 AM<br clear=3D"none">
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br cle=
ar=3D"none">
<b>Subject:</b> Re: Your Case has been submitted to Gilson Tech Support [ r=
ef:!00D700J4wN.!500UI0FsKdq:ref ]</font>
<div>&nbsp;</div>
</div>
<div dir=3D"ltr" style=3D"height:auto; min-height:auto">Hello Richard,<br c=
lear=3D"none">
<br clear=3D"none">
I have included my response from last week below. Let me know if you have a=
ny questions.<br clear=3D"none">
<br clear=3D"none">
&quot;Hello Richard,<br clear=3D"none">
<br clear=3D"none">
Unfortunately, this software is no longer available and was discontinued in=
 2006. I have included the 215 User's guide in case you do not have it alre=
ady. You have a few other methods for control, but unfortunately the 735 sa=
mpler software is no longer one
 of them. Please let me know if you have any questions.<br clear=3D"none">
<br clear=3D"none">
Thanks,<br clear=3D"none">
Connor'<br clear=3D"none">
<br clear=3D"none">
<br clear=3D"none">
--------------- Original Message ---------------<br clear=3D"none">
<b>From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=
=3D"none">
<b>Sent:</b> 10/21/2024 10:30 AM<br clear=3D"none">
<b>To:</b> techsupport@gilson.com<br clear=3D"none">
<b>Subject:</b> Re: Your Case has been submitted to Gilson Tech Support<br =
clear=3D"none">
&nbsp;</div>
<meta content=3D"text/html; charset=3Dus-ascii">
<div class=3D"x_x_elementToProof" style=3D"font-family:Aptos,Aptos_Embedded=
Font,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; colo=
r:rgb(0,0,0)">
Hello,&nbsp;&nbsp;</div>
<div class=3D"x_x_elementToProof" style=3D"font-family:Aptos,Aptos_Embedded=
Font,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; colo=
r:rgb(0,0,0)">
&nbsp;</div>
<div class=3D"x_x_elementToProof" style=3D"font-family:Aptos,Aptos_Embedded=
Font,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; colo=
r:rgb(0,0,0)">
Just following up on Case# 00088706.&nbsp;&nbsp;</div>
<div class=3D"x_x_elementToProof" style=3D"font-family:Aptos,Aptos_Embedded=
Font,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; colo=
r:rgb(0,0,0)">
&nbsp;</div>
<div class=3D"x_x_elementToProof" style=3D"font-family:Aptos,Aptos_Embedded=
Font,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; colo=
r:rgb(0,0,0)">
Thank you,</div>
<div class=3D"x_x_elementToProof" style=3D"font-family:Aptos,Aptos_Embedded=
Font,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; colo=
r:rgb(0,0,0)">
Richard&nbsp;</div>
<div id=3D"x_x_appendonsend">&nbsp;</div>
<hr tabindex=3D"-1" style=3D"display:inline-block; width:98%">
<div dir=3D"ltr" id=3D"x_x_divRplyFwdMsg"><font color=3D"#000000" face=3D"C=
alibri, sans-serif" style=3D"font-size:11pt"><b>From:</b> noreply@salesforc=
e.com &lt;noreply@salesforce.com&gt; on behalf of Gilson Technical Support =
&lt;sfdc@gilson.com&gt;<br clear=3D"none">
<b>Sent:</b> Thursday, October 17, 2024 5:18 PM<br clear=3D"none">
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br cle=
ar=3D"none">
<b>Subject:</b> Your Case has been submitted to Gilson Tech Support</font>
<div>&nbsp;</div>
</div>
<div class=3D"x_x_x_setupTab" style=3D"background-color:#FFFFFF">
<center>
<table cellpadding=3D"0" cellspacing=3D"0" height=3D"450" id=3D"x_x_x_topTa=
ble" width=3D"500">
<tbody>
<tr valign=3D"top">
<td colspan=3D"1" rowspan=3D"1" style=3D"background-color:#FFFFFF; vertical=
-align:top; height:40; text-align:left">
<img border=3D"0" id=3D"x_x_x_r1sp1" src=3D"https://pipetman.my.salesforce.=
com/servlet/servlet.ImageServer?id=3D01570000003gQJx&amp;oid=3D00D70000000J=
4wN"></td>
</tr>
<tr valign=3D"top">
<td colspan=3D"1" rowspan=3D"1" style=3D"background-color:#FF4612; height:2=
">&nbsp;</td>
</tr>
<tr valign=3D"top">
<td colspan=3D"1" height=3D"300" rowspan=3D"1" style=3D"background-color:#F=
FFFFF; color:#000000; font-size:12pt; font-family:arial">
<table border=3D"0" cellpadding=3D"5" cellspacing=3D"5" height=3D"400" widt=
h=3D"550">
<tbody>
<tr height=3D"400" valign=3D"top">
<td colspan=3D"1" rowspan=3D"1" style=3D"background-color:#FFFFFF; color:#0=
00000; font-size:12pt; font-family:arial">
<br clear=3D"none">
<br clear=3D"none">
Hello,
<div>&nbsp;</div>
<div>Thank you for your email. &nbsp;Your Case has been submitted to Gilson=
 Technical Support for review.&nbsp;</div>
<div>&nbsp;</div>
<div>For future inquiries, please refer to your <b>Case Number: &nbsp;00088=
706 </b>when working with your Gilson representative.</div>
<div>&nbsp;</div>
<div>Best regards,&nbsp;</div>
<div>&nbsp;</div>
<div>Gilson Technical Support Team</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr valign=3D"top">
<td colspan=3D"1" rowspan=3D"1" style=3D"background-color:#FF4612; height:2=
">&nbsp;</td>
</tr>
<tr valign=3D"top">
<td colspan=3D"1" rowspan=3D"1" style=3D"background-color:#FFFFFF; vertical=
-align:top; height:100; text-align:left">
&nbsp;</td>
</tr>
<tr valign=3D"top">
<td colspan=3D"1" rowspan=3D"1" style=3D"background-color:#FFFFFF; height:2=
">&nbsp;</td>
</tr>
</tbody>
</table>
</center>
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<br>
</div>
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