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From: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
To: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Subject: Re: Fw: Question on AKTA Purifier
Thread-Topic: Fw: Question on AKTA Purifier
Thread-Index: AQHkggWktF0YMBmexHFCXuQslHXPPrKZs8cAgAGVkOqABK5MgIAA99PG
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Thanks Kyle,

Will provide that information today.

Best,
Richard

________________________________
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Monday, November 11, 2024 3:08 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: RE: Fw: Question on AKTA Purifier

Hi Rich,

It was nice speaking with you on Friday. Your email did make a new case in =
our system and I have taken ownership. Whenever you are ready, please provi=
de the serial numbers for your instruments; I will be able to look up the m=
odels with that info and provide the strategy files you need.

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

Email: scientificsupport.amer@cytiva.com<mailto:ScientificSupport.AMER@cyti=
va.com>

Telephone: +1-800-526-3593 option 4

Facebook<https://facebook.com/cytiva> | Instagram<https://instagram.com/cyt=
iva> | YouTube<https://www.youtube.com/c/Cytiva> | LinkedIn<https://linkedi=
n.com/company/cytiva>

The scientificsupport.na@cytiva.com mailbox will be decommissioned. All fut=
ure communication should be directed to scientificsupport.amer@cytiva.com<m=
ailto:ScientificSupport.AMER@cytiva.com>.

Other important contacts:

Customer Service

Email: customerservice.us@cytiva.com<mailto:customerservice.us@cytiva.com>

Telephone: +1-800-526-3593 option 1

Equipment Service (OptiRun)

Email: optirunservice.NA@cytiva.com<mailto:optirunservice.NA@cytiva.com>

Telephone: +1-800-526-3593 option 3

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/8/2024 4:46 PM
To: scientificsupport.amer@cytiva.com
Subject: Fw: Question on AKTA Purifier

Hello Kyle , Good speaking with you. So please find the original chain of e=
mails between Nathan and myself. As mentioned, we have 4 other different se=
t ups( which we can provide you serial number of each component) where we a=
re trying to run
ZjQcmQRYFpfptBannerStart
This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.

ZjQcmQRYFpfptBannerEnd
Hello Kyle ,

Good speaking with you.  So please find the original chain of emails betwee=
n Nathan and myself.  As mentioned, we have 4 other different set ups( whic=
h we can provide you serial number of each component) where we are trying t=
o run Unicorn 5.31( which we have).  Unfortunately the "life spam" of the l=
inks he sent for the installer and strategy have expired.  We were hoping y=
ou could help us get the appropriate strategy and installer for each 4 "set=
-ups". As you mentioned, we can provide you with serial numbers for each of=
 the modules.

Truly appreciate your support!
Rich

Richard Cruz
Sapas LLC
________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Thursday, November 7, 2024 3:28 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Fw: Question on AKTA Purifier

________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, June 11, 2024 4:55 PM
To: 'LS AMER Scientific Support' <scientificsupport.amer@cytiva.com>
Subject: Question on AKTA Purifier

Hello again Nathan,

Trust this email finds you well!  So we purchased various units from this l=
ab; including this second system/AKTA Purifier.  Will the Unicorn 5.31 also=
 work for this one?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com<mailto:=
scientificsupport.amer@cytiva.com>>
Sent: Wednesday, June 5, 2024 2:25 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: RE: Follow up to phone call.

Hi Richard,

Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last version of UNICORN 5 that will run on Win=
dows 2000 is 5.11. You can download the installer and strategy file here:

Installer: https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1=
kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg

Strategy: https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1i=
n/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E

I have also attached the manuals for your reference.

If you can update the computer to Windows XP or 7, you can install UNICORN =
5.31. This version tends to be easier to support. Please be aware, for any =
of the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send the UNICORN 5.31 installer link.

For the long term, I would strongly recommend upgrading to the latest versi=
on, UNICORN 7<https://urldefense.com/v3/__https:/www.cytivalifesciences.com=
/en/us/shop/chromatography/software/unicorn-7-p-05649__;!!G8Er-fQLpA!KQh7Vm=
igB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJGXmMurXJxJREDBecwZi=
DfofVHvUBCuTg$>, which is compatible with your instrument (see page 17 in t=
he attached compatibility matrix). UNICORN 7 will run on Windows 10 or 11, =
so you can use a modern computer connected to your network. I have attached=
 some associated documentation for your reference. When you are ready to up=
grade, just let me know and I'll connect you with Sales for a quote.

Best,

Nathan Williams, Ph.D.
Scientific Support Team
LabScale Chromatography, Imaging
Cytiva
Phone: 1 800 526 3593 option: 4, 1, 1
ScientificSupport.AMER@cytiva.com<mailto:ScientificSupport.AMER@cytiva.com>
Hours of Operation: M-Th 9-5, F 9-4:30 ET

[https://cytiva.my.salesforce.com/servlet/servlet.ImageServer?oid=3D00D2p00=
0000QVf9&esid=3D018Vk000006llMg&from=3Dext]

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Thanks Kyle,</div>
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Will provide that information today.&nbsp;&nbsp;</div>
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Best,</div>
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Richard</div>
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<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" co=
lor=3D"#000000" style=3D"font-size:11pt"><b>From:</b> LS AMER Scientific Su=
pport &lt;scientificsupport.amer@cytiva.com&gt;<br>
<b>Sent:</b> Monday, November 11, 2024 3:08 PM<br>
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Subject:</b> RE: Fw: Question on AKTA Purifier</font>
<div>&nbsp;</div>
</div>
<div>
<div>
<p style=3D"margin:0in; line-height:normal; font-size:12pt; font-family:Apt=
os,sans-serif">
<span style=3D"font-size:11.0pt; font-family:Calibri,sans-serif">Hi Rich,</=
span></p>
<p style=3D"margin:0in; line-height:normal; font-size:12pt; font-family:Apt=
os,sans-serif">
&nbsp;</p>
<p style=3D"margin:0in; line-height:normal; font-size:12pt; font-family:Apt=
os,sans-serif">
<span style=3D"font-size:11.0pt; font-family:Calibri,sans-serif">It was nic=
e speaking with you on Friday. Your email did make a new case in our system=
 and I have taken ownership. Whenever you are ready, please provide the ser=
ial numbers for your instruments;
 I will be able to look up the models with that info and provide the strate=
gy files you need.&nbsp;<br>
<br>
Best,<br>
</span></p>
<p style=3D"margin:0in; line-height:normal; font-size:12pt; font-family:Apt=
os,sans-serif">
&nbsp;</p>
<p style=3D"margin-top:0pt; margin-bottom:1pt; font-family:Calibri; font-si=
ze:11.0pt">
<span style=3D"font-weight:bold; color:#00886f">Kyle Saylor, Ph.D. </span><=
span style=3D"color:black">(he/him)</span></p>
<p style=3D"margin-top:0pt; margin-bottom:1pt; font-family:Calibri; font-si=
ze:11.0pt; color:black">
Support Scientist<br>
US/Canada Region</p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt; color:#00886=
f"><span style=3D"font-weight:bold">Cytiva<br>
</span>&nbsp;</p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt">Email: <a hr=
ef=3D"mailto:ScientificSupport.AMER@cytiva.com">
scientificsupport.amer@cytiva.com</a></p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt; color:#63666=
a">Telephone: +1-800-526-3593 option 4</p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt">&nbsp;</p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt">Follow us on=
 social media:</p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt"><a href=3D"h=
ttps://facebook.com/cytiva" data-auth=3D"NotApplicable"><span style=3D"font=
-weight:bold">Facebook</span></a> |
<a href=3D"https://instagram.com/cytiva" data-auth=3D"NotApplicable"><span =
style=3D"font-weight:bold">Instagram</span></a> |
<a href=3D"https://www.youtube.com/c/Cytiva" data-auth=3D"NotApplicable"><s=
pan style=3D"font-weight:bold">YouTube</span></a> |
<a href=3D"https://linkedin.com/company/cytiva" data-auth=3D"NotApplicable"=
><span style=3D"font-weight:bold">LinkedIn</span></a></p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt">&nbsp;</p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt">The scientif=
icsupport.na@cytiva.com mailbox will be decommissioned. All future communic=
ation should be directed to
<a href=3D"mailto:ScientificSupport.AMER@cytiva.com"><span style=3D"font-we=
ight:bold">scientificsupport.amer@cytiva.com</span></a>.</p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt">&nbsp;</p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt">Other import=
ant contacts:</p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt; color:#00886=
f"><span style=3D"font-weight:bold">Customer Service</span></p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt"><span style=
=3D"color:black">Email:
</span><a href=3D"mailto:customerservice.us@cytiva.com">customerservice.us@=
cytiva.com</a></p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt; color:#63666=
a">Telephone: +1-800-526-3593 option 1</p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt; color:#00886=
f"><span style=3D"font-weight:bold">Equipment Service (OptiRun)</span></p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt"><span style=
=3D"color:black">Email:
</span><a href=3D"mailto:optirunservice.NA@cytiva.com">optirunservice.NA@cy=
tiva.com</a></p>
<p style=3D"margin:0in; font-family:Calibri; font-size:11.0pt; color:#63666=
a">Telephone: +1-800-526-3593 option 3</p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none">
<b>From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=
=3D"none">
<b>Sent:</b> 11/8/2024 4:46 PM<br clear=3D"none">
<b>To:</b> scientificsupport.amer@cytiva.com<br clear=3D"none">
<b>Subject:</b> Fw: Question on AKTA Purifier<br clear=3D"none">
<br clear=3D"none">
<div style=3D"display:none; visibility:hidden; font-size:1px; color:#ffffff=
; line-height:1px; height:0px; max-height:0px; opacity:0; overflow:hidden">
Hello Kyle , Good speaking with you. So please find the original chain of e=
mails between Nathan and myself. As mentioned, we have 4 other different se=
t ups( which we can provide you serial number of each component) where we a=
re trying to run</div>
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Hello Kyle ,</div>
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nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
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&nbsp;</div>
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nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
#000000">
Good speaking with you.&nbsp; So please find the original chain of emails b=
etween Nathan and myself.&nbsp; As mentioned, we have 4 other different set=
 ups( which we can provide you serial number of each component) where we ar=
e trying to run Unicorn 5.31( which we have).&nbsp;
 Unfortunately the &quot;life spam&quot; of the links he sent for the insta=
ller and strategy have expired.&nbsp; We were hoping you could help us get =
the appropriate strategy and installer for each 4 &quot;set-ups&quot;. As y=
ou mentioned, we can provide you with serial numbers for
 each of the modules.&nbsp;&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
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&nbsp;</div>
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nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
#000000">
Truly appreciate your support!&nbsp;&nbsp;</div>
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nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
#000000">
Rich</div>
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#000000">
Richard Cruz</div>
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nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
#000000">
Sapas LLC&nbsp;</div>
<div id=3D"x_appendonsend"></div>
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<div dir=3D"ltr" id=3D"x_divRplyFwdMsg"><font face=3D"Calibri, sans-serif" =
color=3D"#000000" style=3D"font-size:11pt"><b>From:</b> rcruz@sapasequipmen=
t.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none">
<b>Sent:</b> Thursday, November 7, 2024 3:28 PM<br clear=3D"none">
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br cle=
ar=3D"none">
<b>Subject:</b> Fw: Question on AKTA Purifier </font>
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" color=3D"#000000" style=3D"font-size:11pt"><b>From:</b> rcruz@sapasequipm=
ent.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none">
<b>Sent:</b> Tuesday, June 11, 2024 4:55 PM<br clear=3D"none">
<b>To:</b> 'LS AMER Scientific Support' &lt;scientificsupport.amer@cytiva.c=
om&gt;<br clear=3D"none">
<b>Subject:</b> Question on AKTA Purifier </font>
<div>&nbsp;</div>
</div>
<div lang=3D"EN-US" style=3D"word-wrap:break-word">
<div class=3D"x_x_x_WordSection1">
<p class=3D"x_x_x_MsoNormal">Hello again Nathan,&nbsp;</p>
<p class=3D"x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_MsoNormal">Trust this email finds you well!&nbsp; So we p=
urchased various units from this lab; including this second system/AKTA Pur=
ifier.&nbsp; Will the Unicorn 5.31 also work for this one?</p>
<p class=3D"x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_MsoNormal">As always, thanks,&nbsp;</p>
<p class=3D"x_x_x_MsoNormal">Rich</p>
<p class=3D"x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_MsoNormal"><b><span>From:</span></b><span> LS AMER Scient=
ific Support &lt;<a href=3D"mailto:scientificsupport.amer@cytiva.com" shape=
=3D"rect"><span style=3D"color:blue">scientificsupport.amer@cytiva.com</spa=
n></a>&gt;<br clear=3D"none">
<b>Sent:</b> Wednesday, June 5, 2024 2:25 PM<br clear=3D"none">
<b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com" shape=3D"rect"><span=
 style=3D"color:blue">rcruz@sapasequipment.com</span></a><br clear=3D"none"=
>
<b>Subject:</b> RE: Follow up to phone call.</span><span style=3D"font-size=
:12.0pt; font-family:'Aptos',sans-serif"></span></p>
<p class=3D"x_x_x_MsoNormal"><span style=3D"font-size:12.0pt; font-family:'=
Aptos',sans-serif">&nbsp;</span></p>
<p class=3D"x_x_x_MsoNormal"><span style=3D"font-size:12.0pt; font-family:'=
Aptos',sans-serif">Hi Richard,<br clear=3D"none">
<br clear=3D"none">
Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last
 version of UNICORN 5 that will run on Windows 2000 is 5.11. You can downlo=
ad the installer and strategy file here:<br clear=3D"none">
<br clear=3D"none">
Installer: <a href=3D"https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a=
/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg" data-auth=3D"Not=
Applicable" shape=3D"rect">
<span style=3D"color:blue">https://cytiva.my.salesforce.com/sfc/p/2p000000Q=
Vf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg</span></a><b=
r clear=3D"none">
<br clear=3D"none">
Strategy: <a href=3D"https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/=
Vk000000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E" data-auth=3D"NotA=
pplicable" shape=3D"rect">
<span style=3D"color:blue">https://cytiva.my.salesforce.com/sfc/p/2p000000Q=
Vf9/a/Vk000000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E</span></a><b=
r clear=3D"none">
<br clear=3D"none">
I have also attached the manuals for your reference.<br clear=3D"none">
<br clear=3D"none">
If you can update the computer to Windows XP or 7, you can install UNICORN =
5.31. This version tends to be easier to support. Please be aware, for any =
of the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send
 the UNICORN 5.31 installer link.<br clear=3D"none">
<br clear=3D"none">
For the long term, I would strongly recommend upgrading to the latest versi=
on, <a href=3D"https://urldefense.com/v3/__https:/www.cytivalifesciences.co=
m/en/us/shop/chromatography/software/unicorn-7-p-05649__;!!G8Er-fQLpA!KQh7V=
migB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJGXmMurXJxJREDBecwZ=
iDfofVHvUBCuTg$" data-auth=3D"NotApplicable" shape=3D"rect">
<span style=3D"color:blue">UNICORN 7</span></a>, which is compatible with y=
our instrument (see page 17 in the attached compatibility matrix). UNICORN =
7 will run on Windows 10 or 11, so you can use a modern computer connected =
to your network. I have attached some
 associated documentation for your reference. When you are ready to upgrade=
, just let me know and I'll connect you with Sales for a quote.<br clear=3D=
"none">
<br clear=3D"none">
Best,<br clear=3D"none">
<br clear=3D"none">
</span><b><span style=3D"color:#00886f">Nathan Williams, Ph.D.</span></b><s=
pan style=3D"font-size:12.0pt; font-family:'Aptos',sans-serif"><br clear=3D=
"none">
</span><span>Scientific Support Team</span><span style=3D"font-size:12.0pt;=
 font-family:'Aptos',sans-serif"><br clear=3D"none">
</span><i><span style=3D"font-size:9.0pt">LabScale Chromatography, Imaging<=
/span></i><span style=3D"font-size:12.0pt; font-family:'Aptos',sans-serif">=
<br clear=3D"none">
</span><b><span lang=3D"EN-AU" style=3D"color:#00886f">Cytiva</span></b><sp=
an style=3D"font-size:12.0pt; font-family:'Aptos',sans-serif"><br clear=3D"=
none">
</span><span>Phone: 1 800 526 3593 option: 4, 1, 1</span><span style=3D"fon=
t-size:12.0pt; font-family:'Aptos',sans-serif"><br clear=3D"none">
</span><span><a href=3D"mailto:ScientificSupport.AMER@cytiva.com" shape=3D"=
rect"><span style=3D"color:#0563c1">ScientificSupport.AMER@cytiva.com</span=
></a></span><span style=3D"font-size:12.0pt; font-family:'Aptos',sans-serif=
"><br clear=3D"none">
</span><span>Hours of Operation: M-Th 9-5, F 9-4:30 ET</span><span style=3D=
"font-size:12.0pt; font-family:'Aptos',sans-serif"><br clear=3D"none">
<br clear=3D"none">
<br clear=3D"none">
</span></p>
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