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From: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
To: AILED ALVAREZ CASTRO <ailedalvarez@gmail.com>
Subject: Fw: Fw: Question on AKTA Purifier
Thread-Topic: Fw: Question on AKTA Purifier
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Date: Thu, 21 Nov 2024 17:33:45 +0000
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Puede buscar precio esta pieza?

________________________________
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Thursday, November 21, 2024 9:46 AM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

Happy to help!

Based on the images you shared, it looks like you need to replace the deliv=
ery arm for the fraction collector (PN 11001080). Could you provide some im=
ages that show the entire fraction collector?

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/20/2024 10:19 AM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.

Hi Kyle,

First of all, I would like to reiterate our appreciation for all your valua=
ble support.  As to this new matter, we are seeking your advice on repairin=
g the broken arm of our Frac 20.  Can you confirm if parts are available fo=
r our unit?  I am including pics along with serial number for your referenc=
e.

Thanks,
Rich

________________________________
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Thursday, November 14, 2024 8:15 AM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

I may have provided the wrong strategy file earlier, so I=92ve uploaded a n=
ew one to the Box folder. The first one that was uploaded to the folder (FP=
LCF411.zip) is for an instrument set up with a Frac-950, and not a Frac-920=
. Based on the SN 01186843, this second one (FPLC_411.zip) should work for =
your AKTA FPLC W FRAC-920 instrument.

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/13/2024 5:57 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.

Hi Kyle

Thanks for explaining it.

Best

________________________________
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, November 13, 2024 4:10 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

Yes, one UNICORN 5.31 installation set up with the strategy file from the B=
ox folder will be able to run all the components of the SN 01186843 AKTA FP=
LC instrument (so the UPC-900, P-920, Frac-920, INV-907, etc.).

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/13/2024 5:03 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.

Hi Kyle,

I may be overlooking something but wont the software we have along with the=
 strategy you sent run these 2 modules?

Thanks, Rich

________________________________
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, November 13, 2024 3:56 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

The UPC-900 and the P-920 are the main modules comprising the AKTA FPLC sys=
tem (refer to pg. 8 of the attached system manual).

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/13/2024 4:31 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.

Thanks Kyle.  There is also a UPC 900 with a serial # 01188334.

Thanks, Rich

________________________________
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Tuesday, November 12, 2024 4:52 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

It looks like you only have one instrument there, an AKTA FPLC W FRAC-920 (=
PN 18111867 SN 01186843). The folder below has the strategy file you need t=
o configure your system within the UNICORN 5.31 software:

https://danaherlifesciences.box.com/s/222befcf42xfw94fchrzersu5jfog2xa<http=
s://urldefense.com/v3/__https://danaherlifesciences.box.com/s/222befcf42xfw=
94fchrzersu5jfog2xa__;!!G8Er-fQLpA!LUhSYonDolFVrA_cEUr9e0iuRQLQue5rp7uioGYa=
AbFrJqkSBm75qoP6Nr_uog0Un5-68efuI7WZ_gG30eboIu75P7iRuQ$>

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/12/2024 4:18 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.

Hi again Kyle,

So, I have taken pics with the models and corresponding serial numbers.

Please let me know if this is what you need or I can provide anything else.

Best,
Rich

________________________________
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Monday, November 11, 2024 3:08 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: RE: Fw: Question on AKTA Purifier

Hi Rich,

It was nice speaking with you on Friday. Your email did make a new case in =
our system and I have taken ownership. Whenever you are ready, please provi=
de the serial numbers for your instruments; I will be able to look up the m=
odels with that info and provide the strategy files you need.

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

Email: scientificsupport.amer@cytiva.com<mailto:ScientificSupport.AMER@cyti=
va.com>

Telephone: +1-800-526-3593 option 4

Facebook<https://urldefense.com/v3/__https://facebook.com/cytiva__;!!G8Er-f=
QLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI=
5KeXy3DY-hvXzEwR5k5uZlEA$> | Instagram<https://urldefense.com/v3/__https://=
instagram.com/cytiva__;!!G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m=
5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5KeXy3DY-hvXzEwR4UZ-vw9A$> | YouTube<https:/=
/urldefense.com/v3/__https://www.youtube.com/c/Cytiva__;!!G8Er-fQLpA!LPUX0h=
NVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5KeXy3DY-hv=
XzEwR4sK9fu7w$> | LinkedIn<https://urldefense.com/v3/__https://linkedin.com=
/company/cytiva__;!!G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXT=
WPTeomsaYLmC6kf1uaNnUWFWrI5KeXy3DY-hvXzEwR77gHaeqQ$>

The scientificsupport.na@cytiva.com mailbox will be decommissioned. All fut=
ure communication should be directed to scientificsupport.amer@cytiva.com<m=
ailto:ScientificSupport.AMER@cytiva.com>.

Other important contacts:

Customer Service

Email: customerservice.us@cytiva.com<mailto:customerservice.us@cytiva.com>

Telephone: +1-800-526-3593 option 1

Equipment Service (OptiRun)

Email: optirunservice.NA@cytiva.com<mailto:optirunservice.NA@cytiva.com>

Telephone: +1-800-526-3593 option 3

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/8/2024 4:46 PM
To: scientificsupport.amer@cytiva.com
Subject: Fw: Question on AKTA Purifier

This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.

Hello Kyle ,

Good speaking with you.  So please find the original chain of emails betwee=
n Nathan and myself.  As mentioned, we have 4 other different set ups( whic=
h we can provide you serial number of each component) where we are trying t=
o run Unicorn 5.31( which we have).  Unfortunately the "life spam" of the l=
inks he sent for the installer and strategy have expired.  We were hoping y=
ou could help us get the appropriate strategy and installer for each 4 "set=
-ups". As you mentioned, we can provide you with serial numbers for each of=
 the modules.

Truly appreciate your support!
Rich

Richard Cruz
Sapas LLC
________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Thursday, November 7, 2024 3:28 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Fw: Question on AKTA Purifier

________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, June 11, 2024 4:55 PM
To: 'LS AMER Scientific Support' <scientificsupport.amer@cytiva.com>
Subject: Question on AKTA Purifier

Hello again Nathan,

Trust this email finds you well!  So we purchased various units from this l=
ab; including this second system/AKTA Purifier.  Will the Unicorn 5.31 also=
 work for this one?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com<mailto:=
scientificsupport.amer@cytiva.com>>
Sent: Wednesday, June 5, 2024 2:25 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: RE: Follow up to phone call.

Hi Richard,

Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last version of UNICORN 5 that will run on Win=
dows 2000 is 5.11. You can download the installer and strategy file here:

Installer: https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1=
kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg

Strategy: https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1i=
n/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E

I have also attached the manuals for your reference.

If you can update the computer to Windows XP or 7, you can install UNICORN =
5.31. This version tends to be easier to support. Please be aware, for any =
of the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send the UNICORN 5.31 installer link.

For the long term, I would strongly recommend upgrading to the latest versi=
on, UNICORN 7<https://urldefense.com/v3/__https:/www.cytivalifesciences.com=
/en/us/shop/chromatography/software/unicorn-7-p-05649__;!!G8Er-fQLpA!KQh7Vm=
igB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJGXmMurXJxJREDBecwZi=
DfofVHvUBCuTg$>, which is compatible with your instrument (see page 17 in t=
he attached compatibility matrix). UNICORN 7 will run on Windows 10 or 11, =
so you can use a modern computer connected to your network. I have attached=
 some associated documentation for your reference. When you are ready to up=
grade, just let me know and I'll connect you with Sales for a quote.

Best,

Nathan Williams, Ph.D.
Scientific Support Team
LabScale Chromatography, Imaging
Cytiva
Phone: 1 800 526 3593 option: 4, 1, 1
ScientificSupport.AMER@cytiva.com<mailto:ScientificSupport.AMER@cytiva.com>
Hours of Operation: M-Th 9-5, F 9-4:30 ET

[https://cytiva.my.salesforce.com/servlet/servlet.ImageServer?oid=3D00D2p00=
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<html>
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nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
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Puede buscar precio esta pieza?&nbsp;&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div id=3D"appendonsend"></div>
<hr style=3D"display: inline-block; width: 98%;">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><span style=3D"font-family: Calibri, =
sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><b>From:</b>&nbsp;LS AME=
R Scientific Support &lt;scientificsupport.amer@cytiva.com&gt;<br>
<b>Sent:</b>&nbsp;Thursday, November 21, 2024 9:46 AM<br>
<b>To:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<b=
r>
<b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier</span>
<div>&nbsp;</div>
</div>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Hi Rich,=
</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Happy to=
 help!</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Based on=
 the images you shared, it looks like you need to replace the delivery arm =
for the fraction collector
</span><span style=3D"font-family: Calibri, sans-serif; font-size: 11pt; ba=
ckground-color: rgb(255, 255, 0);">(PN 11001080)</span><span style=3D"font-=
family: Calibri, sans-serif; font-size: 11pt;">. Could you provide some ima=
ges that show the entire fraction collector?</span></p>
<br>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Best,</s=
pan></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt;">
<span style=3D"color: rgb(0, 136, 111);"><b>Kyle Saylor, Ph.D. </b></span><=
span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt; color: black;">
Support Scientist<br>
US/Canada Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt; color: rgb(=
0, 136, 111);">
<b>Cytiva</b></p>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br>
<b>From:</b>&nbsp;rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br>
<b>Sent:</b>&nbsp;11/20/2024 10:19 AM<br>
<b>To:</b>&nbsp;scientificsupport.amer@cytiva.com<br>
<b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier<br>
<br>
</div>
<div dir=3D"ltr" id=3D"x_pfptBannerhfvwqfd" style=3D"display:block!importan=
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This message came from outside your organization. Use caution when opening.=
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iv>
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&nbsp;</div>
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Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Hi Kyle,</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
First of all, I would like to reiterate our appreciation for all your valua=
ble support.&nbsp; As to this new matter, we are seeking your advice on rep=
airing the broken arm of our Frac 20.&nbsp; Can you confirm if parts are av=
ailable for our unit?&nbsp; I am including pics
 along with serial number for your reference.&nbsp; &nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Thanks,&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Rich</div>
<div id=3D"x_appendonsend"></div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_divRplyFwdMsg"><span style=3D"font-family: Calibri=
, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><b>From:</b>&nbsp;LS A=
MER Scientific Support &lt;scientificsupport.amer@cytiva.com&gt;<br>
<b>Sent:</b>&nbsp;Thursday, November 14, 2024 8:15 AM<br>
<b>To:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<b=
r>
<b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier</span>
<div>&nbsp;</div>
</div>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Hi Rich,=
</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">I may ha=
ve provided the wrong strategy file earlier, so I=92ve uploaded a new one t=
o the Box folder. The first one that was uploaded to the folder (FPLCF411.z=
ip) is for an instrument set up with
 a Frac-950, and not a Frac-920. Based on the SN 01186843,&nbsp;this second=
 one (FPLC_411.zip) should work for your AKTA FPLC W FRAC-920&nbsp;instrume=
nt.&nbsp;</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Best,</s=
pan></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt;">
<span style=3D"color: rgb(0, 136, 111);"><b>Kyle Saylor, Ph.D. </b></span><=
span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt; color: black;">
Support Scientist<br>
US/Canada Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt; color: rgb(=
0, 136, 111);">
<b>Cytiva</b></p>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br>
<b>From:</b>&nbsp;rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br>
<b>Sent:</b>&nbsp;11/13/2024 5:57 PM<br>
<b>To:</b>&nbsp;scientificsupport.amer@cytiva.com<br>
<b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier<br>
<br>
</div>
<div dir=3D"ltr" id=3D"x_x_pfptBannerj5ul6n1" style=3D"display:block!import=
ant;text-align:left!important;margin:16px 0px 16px 0px!important;padding:8p=
x 16px 8px 16px!important;border-radius:4px!important;min-width:200px!impor=
tant;background-color:#d0d8dc;border-top:4px solid #90a4ae">
<div id=3D"x_x_pfptBannerj5ul6n1" style=3D"float:left!important;display:blo=
ck!important;margin:0px 0px 1px 0px!important;max-width:600px!important">
<div id=3D"x_x_pfptBannerj5ul6n1" style=3D"color: rgb(0, 0, 0); font-family=
: Arial, sans-serif; font-weight: bold; line-height: 18px; display: block !=
important; visibility: visible !important; background-color: rgb(208, 216, =
220); font-size: 14px !important;">
This Message Is From an External Sender</div>
<div id=3D"x_x_pfptBannerj5ul6n1" style=3D"color: rgb(0, 0, 0); font-weight=
: normal; font-family: Arial, sans-serif; line-height: 18px; display: block=
 !important; visibility: visible !important; background-color: rgb(208, 216=
, 220); font-size: 12px !important; margin-top: 2px !important;">
This message came from outside your organization. Use caution when opening.=
</div>
</div>
<div style=3D"line-height: 0; display: block; font-size: 0.01px;">&nbsp;</d=
iv>
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Hi Kyle</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Thanks for explaining it.</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Best</div>
<div id=3D"x_x_appendonsend"></div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_divRplyFwdMsg"><span style=3D"font-family: Calib=
ri, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><b>From:</b>&nbsp;LS=
 AMER Scientific Support &lt;scientificsupport.amer@cytiva.com&gt;<br>
<b>Sent:</b>&nbsp;Wednesday, November 13, 2024 4:10 PM<br>
<b>To:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<b=
r>
<b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier</span>
<div>&nbsp;</div>
</div>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Hi Rich,=
</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Yes, one=
 UNICORN 5.31 installation set up with the strategy file from the Box folde=
r will be able to run all the components of the SN 01186843 AKTA FPLC instr=
ument (so the UPC-900, P-920, Frac-920,
 INV-907, etc.).</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Best,</s=
pan></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt;">
<span style=3D"color: rgb(0, 136, 111);"><b>Kyle Saylor, Ph.D. </b></span><=
span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt; color: black;">
Support Scientist<br>
US/Canada Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt; color: rgb(=
0, 136, 111);">
<b>Cytiva<br>
</b>&nbsp;</p>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br>
<b>From:</b>&nbsp;rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br>
<b>Sent:</b>&nbsp;11/13/2024 5:03 PM<br>
<b>To:</b>&nbsp;scientificsupport.amer@cytiva.com<br>
<b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier<br>
<br>
</div>
<div dir=3D"ltr" id=3D"x_x_x_pfptBannerrv32y7q" style=3D"display:block!impo=
rtant;text-align:left!important;margin:16px 0px 16px 0px!important;padding:=
8px 16px 8px 16px!important;border-radius:4px!important;min-width:200px!imp=
ortant;background-color:#d0d8dc;border-top:4px solid #90a4ae">
<div id=3D"x_x_x_pfptBannerrv32y7q" style=3D"float:left!important;display:b=
lock!important;margin:0px 0px 1px 0px!important;max-width:600px!important">
<div id=3D"x_x_x_pfptBannerrv32y7q" style=3D"color: rgb(0, 0, 0); font-fami=
ly: Arial, sans-serif; font-weight: bold; line-height: 18px; display: block=
 !important; visibility: visible !important; background-color: rgb(208, 216=
, 220); font-size: 14px !important;">
This Message Is From an External Sender</div>
<div id=3D"x_x_x_pfptBannerrv32y7q" style=3D"color: rgb(0, 0, 0); font-weig=
ht: normal; font-family: Arial, sans-serif; line-height: 18px; display: blo=
ck !important; visibility: visible !important; background-color: rgb(208, 2=
16, 220); font-size: 12px !important; margin-top: 2px !important;">
This message came from outside your organization. Use caution when opening.=
</div>
</div>
<div style=3D"line-height: 0; display: block; font-size: 0.01px;">&nbsp;</d=
iv>
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Hi Kyle,&nbsp;&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
I may be overlooking something but wont the software we have along with the=
 strategy you sent run these 2 modules?&nbsp;&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Thanks, Rich</div>
<div id=3D"x_x_x_appendonsend"></div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_x_divRplyFwdMsg"><span style=3D"font-family: Cal=
ibri, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><b>From:</b>&nbsp;=
LS AMER Scientific Support &lt;scientificsupport.amer@cytiva.com&gt;<br>
<b>Sent:</b>&nbsp;Wednesday, November 13, 2024 3:56 PM<br>
<b>To:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<b=
r>
<b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier</span>
<div>&nbsp;</div>
</div>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Hi Rich,=
</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">The UPC-=
900 and the P-920 are the main modules comprising the AKTA FPLC system (ref=
er to pg. 8 of the attached system manual).</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Best,</s=
pan></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt;">
<span style=3D"color: rgb(0, 136, 111);"><b>Kyle Saylor, Ph.D. </b></span><=
span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt; color: black;">
Support Scientist<br>
US/Canada Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt; color: rgb(=
0, 136, 111);">
<b>Cytiva<br>
</b>&nbsp;</p>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br>
<b>From:</b>&nbsp;rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br>
<b>Sent:</b>&nbsp;11/13/2024 4:31 PM<br>
<b>To:</b>&nbsp;scientificsupport.amer@cytiva.com<br>
<b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier<br>
<br>
</div>
<div dir=3D"ltr" id=3D"x_x_x_x_pfptBanner59z4xw2" style=3D"display:block!im=
portant;text-align:left!important;margin:16px 0px 16px 0px!important;paddin=
g:8px 16px 8px 16px!important;border-radius:4px!important;min-width:200px!i=
mportant;background-color:#d0d8dc;border-top:4px solid #90a4ae">
<div id=3D"x_x_x_x_pfptBanner59z4xw2" style=3D"float:left!important;display=
:block!important;margin:0px 0px 1px 0px!important;max-width:600px!important=
">
<div id=3D"x_x_x_x_pfptBanner59z4xw2" style=3D"color: rgb(0, 0, 0); font-fa=
mily: Arial, sans-serif; font-weight: bold; line-height: 18px; display: blo=
ck !important; visibility: visible !important; background-color: rgb(208, 2=
16, 220); font-size: 14px !important;">
This Message Is From an External Sender</div>
<div id=3D"x_x_x_x_pfptBanner59z4xw2" style=3D"color: rgb(0, 0, 0); font-we=
ight: normal; font-family: Arial, sans-serif; line-height: 18px; display: b=
lock !important; visibility: visible !important; background-color: rgb(208,=
 216, 220); font-size: 12px !important; margin-top: 2px !important;">
This message came from outside your organization. Use caution when opening.=
</div>
</div>
<div style=3D"line-height: 0; display: block; font-size: 0.01px;">&nbsp;</d=
iv>
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Thanks Kyle.&nbsp; There is also a UPC 900 with a serial # 01188334.&nbsp;&=
nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Thanks, Rich</div>
<div id=3D"x_x_x_x_appendonsend"></div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_x_x_divRplyFwdMsg"><span style=3D"font-family: C=
alibri, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><b>From:</b>&nbs=
p;LS AMER Scientific Support &lt;scientificsupport.amer@cytiva.com&gt;<br>
<b>Sent:</b>&nbsp;Tuesday, November 12, 2024 4:52 PM<br>
<b>To:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<b=
r>
<b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier</span>
<div>&nbsp;</div>
</div>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Hi Rich,=
</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">It looks=
 like you only have one instrument there, an AKTA FPLC W FRAC-920 (PN 18111=
867 SN 01186843). The folder below has the strategy file you need to config=
ure your system within the UNICORN
 5.31 software:<br>
<br>
<a href=3D"https://urldefense.com/v3/__https://danaherlifesciences.box.com/=
s/222befcf42xfw94fchrzersu5jfog2xa__;!!G8Er-fQLpA!LUhSYonDolFVrA_cEUr9e0iuR=
QLQue5rp7uioGYaAbFrJqkSBm75qoP6Nr_uog0Un5-68efuI7WZ_gG30eboIu75P7iRuQ$" id=
=3D"OWA8f0c8970-d051-8bd2-f25d-72254b06ad1c" class=3D"OWAAutoLink" data-aut=
h=3D"NotApplicable" style=3D"margin-top: 0px; margin-bottom: 0px;">https://=
danaherlifesciences.box.com/s/222befcf42xfw94fchrzersu5jfog2xa</a></span></=
p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Best,</s=
pan></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt;">
<span style=3D"color: rgb(0, 136, 111);"><b>Kyle Saylor, Ph.D. </b></span><=
span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt; color: black;">
Support Scientist<br>
US/Canada Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt; color: rgb(=
0, 136, 111);">
<b>Cytiva</b></p>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br>
<b>From:</b>&nbsp;rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br>
<b>Sent:</b>&nbsp;11/12/2024 4:18 PM<br>
<b>To:</b>&nbsp;scientificsupport.amer@cytiva.com<br>
<b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier<br>
<br>
</div>
<div dir=3D"ltr" id=3D"x_x_x_x_x_pfptBannerynaprtv" style=3D"display:block!=
important;text-align:left!important;margin:16px 0px 16px 0px!important;padd=
ing:8px 16px 8px 16px!important;border-radius:4px!important;min-width:200px=
!important;background-color:#d0d8dc;border-top:4px solid #90a4ae">
<div id=3D"x_x_x_x_x_pfptBannerynaprtv" style=3D"float:left!important;displ=
ay:block!important;margin:0px 0px 1px 0px!important;max-width:600px!importa=
nt">
<div id=3D"x_x_x_x_x_pfptBannerynaprtv" style=3D"color: rgb(0, 0, 0); font-=
family: Arial, sans-serif; font-weight: bold; line-height: 18px; display: b=
lock !important; visibility: visible !important; background-color: rgb(208,=
 216, 220); font-size: 14px !important;">
This Message Is From an External Sender</div>
<div id=3D"x_x_x_x_x_pfptBannerynaprtv" style=3D"color: rgb(0, 0, 0); font-=
weight: normal; font-family: Arial, sans-serif; line-height: 18px; display:=
 block !important; visibility: visible !important; background-color: rgb(20=
8, 216, 220); font-size: 12px !important; margin-top: 2px !important;">
This message came from outside your organization. Use caution when opening.=
</div>
</div>
<div style=3D"line-height: 0; display: block; font-size: 0.01px;">&nbsp;</d=
iv>
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Hi again Kyle,&nbsp;&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
So, I have taken pics with the models and corresponding serial numbers.&nbs=
p; &nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Please let me know if this is what you need or I can provide anything else.=
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Best,</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Rich&nbsp;</div>
<div id=3D"x_x_x_x_x_appendonsend"></div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_x_x_x_divRplyFwdMsg"><span style=3D"font-family:=
 Calibri, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><b>From:</b>&n=
bsp;LS AMER Scientific Support &lt;scientificsupport.amer@cytiva.com&gt;<br=
>
<b>Sent:</b>&nbsp;Monday, November 11, 2024 3:08 PM<br>
<b>To:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<b=
r>
<b>Subject:</b>&nbsp;RE: Fw: Question on AKTA Purifier</span>
<div>&nbsp;</div>
</div>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">Hi Rich,=
</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
<span style=3D"font-family: Calibri, sans-serif; font-size: 11pt;">It was n=
ice speaking with you on Friday. Your email did make a new case in our syst=
em and I have taken ownership. Whenever you are ready, please provide the s=
erial numbers for your instruments;
 I will be able to look up the models with that info and provide the strate=
gy files you need.&nbsp;<br>
<br>
Best,</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">
&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt;">
<span style=3D"color: rgb(0, 136, 111);"><b>Kyle Saylor, Ph.D. </b></span><=
span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt; color: black;">
Support Scientist<br>
US/Canada Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt; color: rgb(=
0, 136, 111);">
<b>Cytiva<br>
</b>&nbsp;</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt;">Email: <a =
href=3D"mailto:ScientificSupport.AMER@cytiva.com" id=3D"OWAa0bb6efe-cc23-64=
8b-0bb8-2844a58f6b7e" class=3D"OWAAutoLink" style=3D"margin-top: 0px; margi=
n-bottom: 0px;">
scientificsupport.amer@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt; color: rgb(=
99, 102, 106);">
Telephone: +1-800-526-3593 option 4</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt;">&nbsp;</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt;">Follow us =
on social media:</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt;"><b><a href=
=3D"https://urldefense.com/v3/__https://facebook.com/cytiva__;!!G8Er-fQLpA!=
LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5KeXy=
3DY-hvXzEwR5k5uZlEA$" id=3D"OWAb7ba4b55-6693-4258-4ea6-0402d99125f8" class=
=3D"OWAAutoLink" data-auth=3D"NotApplicable" style=3D"margin-top: 0px; marg=
in-bottom: 0px;">Facebook</a></b>&nbsp;|
<b><a href=3D"https://urldefense.com/v3/__https://instagram.com/cytiva__;!!=
G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNn=
UWFWrI5KeXy3DY-hvXzEwR4UZ-vw9A$" id=3D"OWA11c0234e-77cb-fb07-b754-31bf48269=
673" class=3D"OWAAutoLink" data-auth=3D"NotApplicable" style=3D"margin-top:=
 0px; margin-bottom: 0px;">Instagram</a></b>&nbsp;|
<b><a href=3D"https://urldefense.com/v3/__https://www.youtube.com/c/Cytiva_=
_;!!G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1=
uaNnUWFWrI5KeXy3DY-hvXzEwR4sK9fu7w$" id=3D"OWAa9f4fccf-f2b8-896e-27b7-48e91=
bb1e3d8" class=3D"OWAAutoLink" data-auth=3D"NotApplicable" style=3D"margin-=
top: 0px; margin-bottom: 0px;">YouTube</a></b>&nbsp;|
<b><a href=3D"https://urldefense.com/v3/__https://linkedin.com/company/cyti=
va__;!!G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6=
kf1uaNnUWFWrI5KeXy3DY-hvXzEwR77gHaeqQ$" id=3D"OWA97a4dd1c-ba39-7630-bfe5-ba=
744214476c" class=3D"OWAAutoLink" data-auth=3D"NotApplicable" style=3D"marg=
in-top: 0px; margin-bottom: 0px;">LinkedIn</a></b></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt;">&nbsp;</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt;">The scient=
ificsupport.na@cytiva.com mailbox will be decommissioned. All future commun=
ication should be directed to
<b><a href=3D"mailto:ScientificSupport.AMER@cytiva.com" id=3D"OWA2c246f05-2=
f84-3e25-5fbc-ddd2075b5535" class=3D"OWAAutoLink" style=3D"margin-top: 0px;=
 margin-bottom: 0px;">scientificsupport.amer@cytiva.com</a></b>.</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt;">&nbsp;</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt;">Other impo=
rtant contacts:</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt; color: rgb(=
0, 136, 111);">
<b>Customer Service</b></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt;"><span styl=
e=3D"color: black;">Email:
</span><a href=3D"mailto:customerservice.us@cytiva.com" id=3D"OWA5214b8da-2=
26c-d63f-b3de-f2a540241139" class=3D"OWAAutoLink" style=3D"margin-top: 0px;=
 margin-bottom: 0px;">customerservice.us@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt; color: rgb(=
99, 102, 106);">
Telephone: +1-800-526-3593 option 1</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt; color: rgb(=
0, 136, 111);">
<b>Equipment Service (OptiRun)</b></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt;"><span styl=
e=3D"color: black;">Email:
</span><a href=3D"mailto:optirunservice.NA@cytiva.com" id=3D"OWAa013011b-dd=
b7-29bd-d079-f527d1e37e97" class=3D"OWAAutoLink" style=3D"margin-top: 0px; =
margin-bottom: 0px;">optirunservice.NA@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt; color: rgb(=
99, 102, 106);">
Telephone: +1-800-526-3593 option 3</p>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br>
<b>From:</b>&nbsp;rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br>
<b>Sent:</b>&nbsp;11/8/2024 4:46 PM<br>
<b>To:</b>&nbsp;scientificsupport.amer@cytiva.com<br>
<b>Subject:</b>&nbsp;Fw: Question on AKTA Purifier<br>
<br>
</div>
<div dir=3D"ltr" id=3D"x_x_x_x_x_x_pfptBanneroqitqfi" style=3D"display:bloc=
k!important;text-align:left!important;margin:16px 0px 16px 0px!important;pa=
dding:8px 16px 8px 16px!important;border-radius:4px!important;min-width:200=
px!important;background-color:#d0d8dc;border-top:4px solid #90a4ae">
<div id=3D"x_x_x_x_x_x_pfptBanneroqitqfi" style=3D"float:left!important;dis=
play:block!important;margin:0px 0px 1px 0px!important;max-width:600px!impor=
tant">
<div id=3D"x_x_x_x_x_x_pfptBanneroqitqfi" style=3D"color: rgb(0, 0, 0); fon=
t-family: Arial, sans-serif; font-weight: bold; line-height: 18px; display:=
 block !important; visibility: visible !important; background-color: rgb(20=
8, 216, 220); font-size: 14px !important;">
This Message Is From an External Sender</div>
<div id=3D"x_x_x_x_x_x_pfptBanneroqitqfi" style=3D"color: rgb(0, 0, 0); fon=
t-weight: normal; font-family: Arial, sans-serif; line-height: 18px; displa=
y: block !important; visibility: visible !important; background-color: rgb(=
208, 216, 220); font-size: 12px !important; margin-top: 2px !important;">
This message came from outside your organization. Use caution when opening.=
</div>
</div>
<div style=3D"line-height: 0; display: block; font-size: 0.01px;">&nbsp;</d=
iv>
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Hello Kyle ,</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Good speaking with you.&nbsp; So please find the original chain of emails b=
etween Nathan and myself.&nbsp; As mentioned, we have 4 other different set=
 ups( which we can provide you serial number of each component) where we ar=
e trying to run Unicorn 5.31( which we have).&nbsp;
 Unfortunately the &quot;life spam&quot; of the links he sent for the insta=
ller and strategy have expired.&nbsp; We were hoping you could help us get =
the appropriate strategy and installer for each 4 &quot;set-ups&quot;. As y=
ou mentioned, we can provide you with serial numbers for
 each of the modules.&nbsp;&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Truly appreciate your support!&nbsp;&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Rich</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Richard Cruz</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Sapas LLC&nbsp;</div>
<div id=3D"x_x_x_x_x_x_appendonsend"></div>
<hr style=3D"display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_x_x_x_x_divRplyFwdMsg"><span style=3D"font-famil=
y: Calibri, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><b>From:</b>=
&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Sent:</b>&nbsp;Thursday, November 7, 2024 3:28 PM<br>
<b>To:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<b=
r>
<b>Subject:</b>&nbsp;Fw: Question on AKTA Purifier</span>
<div>&nbsp;</div>
</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb=
(0, 0, 0);">
&nbsp;</div>
<div id=3D"x_x_x_x_x_x_x_appendonsend"></div>
<hr style=3D"direction: ltr; display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_x_x_x_x_x_divRplyFwdMsg"><span style=3D"font-fam=
ily: Calibri, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><b>From:</=
b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Sent:</b>&nbsp;Tuesday, June 11, 2024 4:55 PM<br>
<b>To:</b>&nbsp;'LS AMER Scientific Support' &lt;scientificsupport.amer@cyt=
iva.com&gt;<br>
<b>Subject:</b>&nbsp;Question on AKTA Purifier</span>
<div>&nbsp;</div>
</div>
<p style=3D"direction: ltr;">Hello again Nathan,&nbsp;</p>
<p style=3D"direction: ltr;">&nbsp;</p>
<p style=3D"direction: ltr;">Trust this email finds you well!&nbsp; So we p=
urchased various units from this lab; including this second system/AKTA Pur=
ifier.&nbsp; Will the Unicorn 5.31 also work for this one?</p>
<p style=3D"direction: ltr;">&nbsp;</p>
<p style=3D"direction: ltr;">As always, thanks,&nbsp;</p>
<p style=3D"direction: ltr;">Rich</p>
<p style=3D"direction: ltr;">&nbsp;</p>
<p style=3D"direction: ltr;">&nbsp;</p>
<p style=3D"direction: ltr;">&nbsp;</p>
<p style=3D"direction: ltr;"><b>From:</b>&nbsp;LS AMER Scientific Support &=
lt;<span style=3D"color: blue;"><a href=3D"mailto:scientificsupport.amer@cy=
tiva.com" id=3D"OWAeb3d316f-2eed-f62f-bc96-988d44c9d036" class=3D"OWAAutoLi=
nk" style=3D"color: blue; margin-top: 0px; margin-bottom: 0px;">scientifics=
upport.amer@cytiva.com</a></span>&gt;<br>
<b>Sent:</b>&nbsp;Wednesday, June 5, 2024 2:25 PM<br>
<b>To:</b> <span style=3D"color: blue;"><a href=3D"mailto:rcruz@sapasequipm=
ent.com" id=3D"OWA17a4c07c-fc94-d25c-1b34-d55c5d534fd4" class=3D"OWAAutoLin=
k" style=3D"color: blue; margin-top: 0px; margin-bottom: 0px;">rcruz@sapase=
quipment.com</a></span><br>
<b>Subject:</b>&nbsp;RE: Follow up to phone call.</p>
<p style=3D"direction: ltr;"><span style=3D"font-family: Aptos, sans-serif;=
 font-size: 12pt;">&nbsp;</span></p>
<p style=3D"direction: ltr;"><span style=3D"font-family: Aptos, sans-serif;=
 font-size: 12pt;">Hi Richard,<br>
<br>
Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last
 version of UNICORN 5 that will run on Windows 2000 is 5.11. You can downlo=
ad the installer and strategy file here:<br>
<br>
Installer: </span><span style=3D"font-family: Aptos, sans-serif; font-size:=
 12pt; color: blue;"><a href=3D"https://cytiva.my.salesforce.com/sfc/p/2p00=
0000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg" id=3D"=
OWAff1de4f9-e841-9b0f-9396-a0417574dab6" class=3D"OWAAutoLink" data-auth=3D=
"NotApplicable" style=3D"color: blue; margin-top: 0px; margin-bottom: 0px;"=
>https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVUk=
cSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg</a></span><span style=3D"font-family: =
Aptos, sans-serif; font-size: 12pt;"><br>
<br>
Strategy: </span><span style=3D"font-family: Aptos, sans-serif; font-size: =
12pt; color: blue;"><a href=3D"https://cytiva.my.salesforce.com/sfc/p/2p000=
000QVf9/a/Vk000000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E" id=3D"O=
WAd08fb365-6126-3757-0109-2bdc5459bdc2" class=3D"OWAAutoLink" data-auth=3D"=
NotApplicable" style=3D"color: blue; margin-top: 0px; margin-bottom: 0px;">=
https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1in/addW6_MJ=
TmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E</a></span><span style=3D"font-family: A=
ptos, sans-serif; font-size: 12pt;"><br>
<br>
I have also attached the manuals for your reference.<br>
<br>
If you can update the computer to Windows XP or 7, you can install UNICORN =
5.31. This version tends to be easier to support. Please be aware, for any =
of the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send
 the UNICORN 5.31 installer link.<br>
<br>
For the long term, I would strongly recommend upgrading to the latest versi=
on, </span>
<span style=3D"font-family: Aptos, sans-serif; font-size: 12pt; color: blue=
;"><a href=3D"https://urldefense.com/v3/__https:/www.cytivalifesciences.com=
/en/us/shop/chromatography/software/unicorn-7-p-05649__;!!G8Er-fQLpA!KQh7Vm=
igB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJGXmMurXJxJREDBecwZi=
DfofVHvUBCuTg$" id=3D"OWA92f9be39-98bc-cd76-be0e-fd0b27ffcfdc" class=3D"OWA=
AutoLink" data-auth=3D"NotApplicable" style=3D"color: blue; margin-top: 0px=
; margin-bottom: 0px;">UNICORN
 7</a></span><span style=3D"font-family: Aptos, sans-serif; font-size: 12pt=
;">, which is compatible with your instrument (see page 17 in the attached =
compatibility matrix). UNICORN 7 will run on Windows 10 or 11, so you can u=
se a modern computer connected to
 your network. I have attached some associated documentation for your refer=
ence. When you are ready to upgrade, just let me know and I'll connect you =
with Sales for a quote.<br>
<br>
Best,<br>
<br>
</span><span style=3D"color: rgb(0, 136, 111);"><b>Nathan Williams, Ph.D.</=
b></span><span style=3D"font-family: Aptos, sans-serif; font-size: 12pt;"><=
br>
</span>Scientific Support Team<span style=3D"font-family: Aptos, sans-serif=
; font-size: 12pt;"><br>
</span><span style=3D"font-size: 9pt;"><i>LabScale Chromatography, Imaging<=
/i></span><span style=3D"font-family: Aptos, sans-serif; font-size: 12pt;">=
<br>
</span><span style=3D"color: rgb(0, 136, 111);"><b>Cytiva</b></span><span s=
tyle=3D"font-family: Aptos, sans-serif; font-size: 12pt;"><br>
</span>Phone: 1 800 526 3593 option: 4, 1, 1<span style=3D"font-family: Apt=
os, sans-serif; font-size: 12pt;"><br>
</span><span style=3D"color: rgb(5, 99, 193);"><a href=3D"mailto:Scientific=
Support.AMER@cytiva.com" id=3D"OWAe468fe15-3fe8-017d-0a2f-86e9ae44e9a1" cla=
ss=3D"OWAAutoLink" style=3D"color: rgb(5, 99, 193); margin-top: 0px; margin=
-bottom: 0px;">ScientificSupport.AMER@cytiva.com</a></span><span style=3D"f=
ont-family: Aptos, sans-serif; font-size: 12pt;"><br>
</span>Hours of Operation: M-Th 9-5, F 9-4:30 ET<span style=3D"font-family:=
 Aptos, sans-serif; font-size: 12pt;"><br>
<br>
<br>
</span></p>
<img src=3D"https://cytiva.my.salesforce.com/servlet/servlet.ImageServer?oi=
d=3D00D2p000000QVf9&amp;esid=3D018Vk000006llMg&amp;from=3Dint"><img src=3D"=
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