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From: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
To: "support@bio-rad.com" <support@bio-rad.com>
Subject: Re: Case 03353389 - Installation of a used Gel Doc XR Firewire system
    [ ref:!00D300FEp.!500a707hww2:ref ]
Thread-Topic: Case 03353389 - Installation of a used Gel Doc XR Firewire
 system    [ ref:!00D300FEp.!500a707hww2:ref ]
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Date: Thu, 21 Nov 2024 20:52:38 +0000
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Hi Tharin,

Thanks for the EXCELLENT support.  One question; is the downloadable softwa=
re a permanent version ( meaning it will work for more than 30 days)?

Thanks,
Rich

________________________________
From: support@bio-rad.com <support@bio-rad.com>
Sent: Thursday, November 21, 2024 2:45 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Case 03353389 - Installation of a used Gel Doc XR Firewire system =
[ ref:!00D300FEp.!500a707hww2:ref ]

Hello Richard Cruz,

Thank you for contacting Bio-Rad Technical Support.

I have attached the Gel Doc XR Firewire installation guide, as well as a Te=
ch Support guide we2 made for changing computers for the system.  I am not =
sure if you got the computer sold with the Gel Doc XR back in 2006, so this=
 may help as well.

Your system has reached it's End of Service Date as of June 2008.  This mea=
ns we have no parts and can no longer service or repair these.  Also, the c=
ompany that made the camera, Scion, went out of business that same year, so=
 we have no updated drivers for any OD above Windows XP.

Best Regards,

Tharin Wendell
LSG Technical Support
Bio-Rad Laboratories
TEL 800-424-6723, option 2
Please do not change subject in reply[https://bio-rad.my.salesforce.com/ser=
vlet/servlet.ImageServer?oid=3D00D300000000FEp&esid=3D018a7000005HcSd&from=
=3Dext]

ref:!00D300FEp.!500a707hww2:ref

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<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Diso-8859-=
1">
<style type=3D"text/css" style=3D"display:none;"> P {margin-top:0;margin-bo=
ttom:0;} </style>
</head>
<body dir=3D"ltr">
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
Hi Tharin,&nbsp;&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
<br>
</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
Thanks for the EXCELLENT support.&nbsp; One question; is the downloadable s=
oftware a permanent version ( meaning it will work for more than 30 days)?&=
nbsp;&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
<br>
</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
Thanks,&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
Rich</div>
<div id=3D"appendonsend"></div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr tabindex=3D"-1" style=3D"display:inline-block; width:98%">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" co=
lor=3D"#000000" style=3D"font-size:11pt"><b>From:</b> support@bio-rad.com &=
lt;support@bio-rad.com&gt;<br>
<b>Sent:</b> Thursday, November 21, 2024 2:45 PM<br>
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Subject:</b> Case 03353389 - Installation of a used Gel Doc XR Firewire =
system [ ref:!00D300FEp.!500a707hww2:ref ]</font>
<div>&nbsp;</div>
</div>
<div>Hello Richard Cruz,<br>
<br>
Thank you for contacting Bio-Rad Technical Support.&nbsp;<br>
<br>
I have attached the Gel Doc XR Firewire installation guide, as well as a Te=
ch Support guide we2 made for changing computers for the system.&nbsp; I am=
 not sure if you got the computer sold with the Gel Doc XR back in 2006, so=
 this may help as well.<br>
<br>
Your system has reached it's End of Service Date as of&nbsp;June 2008.&nbsp=
; This means we have no parts and can no longer service or repair these.&nb=
sp; Also, the company that made the camera, Scion, went out of business tha=
t same year, so we have no updated drivers for
 any OD above Windows XP.<br>
<br>
Best Regards,<br>
<br>
Tharin Wendell<br>
LSG Technical Support<br>
Bio-Rad Laboratories<br>
TEL 800-424-6723, option 2<br>
Please do not change subject in reply<img alt=3D"" src=3D"https://bio-rad.m=
y.salesforce.com/servlet/servlet.ImageServer?oid=3D00D300000000FEp&amp;esid=
=3D018a7000005HcSd&amp;from=3Dext"><br>
<br>
ref:!00D300FEp.!500a707hww2:ref </div>
</body>
</html>

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