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From: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
To: "support@bio-rad.com" <support@bio-rad.com>
Subject: Re: Case 03353389 - Installation of a used Gel Doc XR Firewire system
    [ ref:!00D300FEp.!500a707hww2:ref ]
Thread-Topic: Case 03353389 - Installation of a used Gel Doc XR Firewire
 system    [ ref:!00D300FEp.!500a707hww2:ref ]
Thread-Index: AVE5MDAwlPOk8jQ5FmSjNG7S14tPAZQGYm9W
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Date: Thu, 21 Nov 2024 22:05:12 +0000
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Thank you, sir!

________________________________
From: support@bio-rad.com <support@bio-rad.com>
Sent: Thursday, November 21, 2024 3:10 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Case 03353389 - Installation of a used Gel Doc XR Firewire sys=
tem [ ref:!00D300FEp.!500a707hww2:ref ]

Hi Richard,

Once you download it and install it on your computer, you will have it fore=
ver (unless uninstalled and deleted later).

The 30 days thing was for getting a temporary license for the software if a=
 customer wanted to try it before they buy it.  We can no longer access the=
 website where the licensing was conducted, as we have no more HASP keys an=
d Quantity One Software is officially EOS (End of Service).  This software =
became EOS in July 2018 once we could no longer get the HASP key dongles.

Best regards,

Tharin Wendell
LSG Tech Support

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/21/2024 12:52 PM
To: support@bio-rad.com
Subject: Re: Case 03353389 - Installation of a used Gel Doc XR Firewire sys=
tem [ ref:!00D300FEp.!500a707hww2:ref ]

Hi Tharin,

Thanks for the EXCELLENT support.  One question; is the downloadable softwa=
re a permanent version ( meaning it will work for more than 30 days)?

Thanks,
Rich

________________________________
From: support@bio-rad.com <support@bio-rad.com>
Sent: Thursday, November 21, 2024 2:45 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Case 03353389 - Installation of a used Gel Doc XR Firewire system =
[ ref:!00D300FEp.!500a707hww2:ref ]

Hello Richard Cruz,

Thank you for contacting Bio-Rad Technical Support.

I have attached the Gel Doc XR Firewire installation guide, as well as a Te=
ch Support guide we2 made for changing computers for the system.  I am not =
sure if you got the computer sold with the Gel Doc XR back in 2006, so this=
 may help as well.

Your system has reached it's End of Service Date as of June 2008.  This mea=
ns we have no parts and can no longer service or repair these.  Also, the c=
ompany that made the camera, Scion, went out of business that same year, so=
 we have no updated drivers for any OD above Windows XP.

Best Regards,

Tharin Wendell
LSG Technical Support
Bio-Rad Laboratories
TEL 800-424-6723, option 2
Please do not change subject in reply[https://bio-rad.my.salesforce.com/ser=
vlet/servlet.ImageServer?oid=3D00D300000000FEp&esid=3D018a7000005HcSd&from=
=3Dint]

ref:!00D300FEp.!500a707hww2:ref
[https://bio-rad.my.salesforce.com/servlet/servlet.ImageServer?oid=3D00D300=
000000FEp&esid=3D018a7000005Hcqp&from=3Dext]

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<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Diso-8859-=
1">
<style type=3D"text/css" style=3D"display:none;"> P {margin-top:0;margin-bo=
ttom:0;} </style>
</head>
<body dir=3D"ltr">
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
Thank you, sir!</div>
<div id=3D"appendonsend"></div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr tabindex=3D"-1" style=3D"display:inline-block; width:98%">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" co=
lor=3D"#000000" style=3D"font-size:11pt"><b>From:</b> support@bio-rad.com &=
lt;support@bio-rad.com&gt;<br>
<b>Sent:</b> Thursday, November 21, 2024 3:10 PM<br>
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Subject:</b> Re: Case 03353389 - Installation of a used Gel Doc XR Firew=
ire system [ ref:!00D300FEp.!500a707hww2:ref ]</font>
<div>&nbsp;</div>
</div>
<div dir=3D"ltr">Hi Richard,<br>
<br>
Once you download it and install it on your computer, you will have it fore=
ver (unless uninstalled and deleted later).<br>
<br>
The 30 days thing was for getting a temporary license for the software if a=
 customer wanted to try it before they buy it.&nbsp; We can no longer acces=
s the website where the licensing was conducted, as we have no more HASP ke=
ys and Quantity One Software is officially
 EOS (End of Service).&nbsp; This software became EOS in July 2018 once we =
could no longer get the HASP key dongles.<br>
<br>
Best regards,<br>
<br>
Tharin Wendell<br>
LSG Tech Support<br clear=3D"none">
<br clear=3D"none">
<br clear=3D"none">
--------------- Original Message ---------------<br clear=3D"none">
<b>From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=
=3D"none">
<b>Sent:</b> 11/21/2024 12:52 PM<br clear=3D"none">
<b>To:</b> support@bio-rad.com<br clear=3D"none">
<b>Subject:</b> Re: Case 03353389 - Installation of a used Gel Doc XR Firew=
ire system [ ref:!00D300FEp.!500a707hww2:ref ]<br clear=3D"none">
<br clear=3D"none">
<meta content=3D"text/html; charset=3Diso-8859-1">
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
Hi Tharin,&nbsp;&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
Thanks for the EXCELLENT support.&nbsp; One question; is the downloadable s=
oftware a permanent version ( meaning it will work for more than 30 days)?&=
nbsp;&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
Thanks,&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family:Aptos,Aptos_EmbeddedFo=
nt,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:=
rgb(0,0,0)">
Rich</div>
<div id=3D"x_appendonsend">&nbsp;</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
&nbsp;</div>
<hr tabindex=3D"-1" style=3D"display:inline-block; width:98%">
<div dir=3D"ltr" id=3D"x_divRplyFwdMsg"><font color=3D"#000000" face=3D"Cal=
ibri, sans-serif" style=3D"font-size:11pt"><b>From:</b> support@bio-rad.com=
 &lt;support@bio-rad.com&gt;<br clear=3D"none">
<b>Sent:</b> Thursday, November 21, 2024 2:45 PM<br clear=3D"none">
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br cle=
ar=3D"none">
<b>Subject:</b> Case 03353389 - Installation of a used Gel Doc XR Firewire =
system [ ref:!00D300FEp.!500a707hww2:ref ]</font>
<div>&nbsp;</div>
</div>
<div>Hello Richard Cruz,<br clear=3D"none">
<br clear=3D"none">
Thank you for contacting Bio-Rad Technical Support.&nbsp;<br clear=3D"none"=
>
<br clear=3D"none">
I have attached the Gel Doc XR Firewire installation guide, as well as a Te=
ch Support guide we2 made for changing computers for the system.&nbsp; I am=
 not sure if you got the computer sold with the Gel Doc XR back in 2006, so=
 this may help as well.<br clear=3D"none">
<br clear=3D"none">
Your system has reached it's End of Service Date as of&nbsp;June 2008.&nbsp=
; This means we have no parts and can no longer service or repair these.&nb=
sp; Also, the company that made the camera, Scion, went out of business tha=
t same year, so we have no updated drivers for
 any OD above Windows XP.<br clear=3D"none">
<br clear=3D"none">
Best Regards,<br clear=3D"none">
<br clear=3D"none">
Tharin Wendell<br clear=3D"none">
LSG Technical Support<br clear=3D"none">
Bio-Rad Laboratories<br clear=3D"none">
TEL 800-424-6723, option 2<br clear=3D"none">
Please do not change subject in reply<img alt=3D"" src=3D"https://bio-rad.m=
y.salesforce.com/servlet/servlet.ImageServer?oid=3D00D300000000FEp&amp;esid=
=3D018a7000005HcSd&amp;from=3Dint"><br clear=3D"none">
<br clear=3D"none">
ref:!00D300FEp.!500a707hww2:ref</div>
<img alt=3D"" src=3D"https://bio-rad.my.salesforce.com/servlet/servlet.Imag=
eServer?oid=3D00D300000000FEp&amp;esid=3D018a7000005Hcqp&amp;from=3Dext"><b=
r>
<br>
</div>
</body>
</html>

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