Da

✏️ Editing: 1672433910.M151108P3405692.aristoteles.x5servers.net,S=34312,W=35005:2,

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Fri, 30 Dec 2022 16:58:30 -0400
From: Angel Juicer Support <support@angeljuiceramerica.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Subject: RE: New customer message on December 30, 2022 at 6:07 am
Thread-Topic: New customer message on December 30, 2022 at 6:07 am
Thread-Index: AQHZHFghAnkJzxreWEaOT8jJACHu566GxIvpgAAbzYCAAAIYGg==
Date: Fri, 30 Dec 2022 20:57:44 +0000
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References: <E1030004-17359760DA3E56E7-7E9A7E50@shopify.com>
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 Content preview:  Dear Richard, Thank you for sending pictures to us. After
   reviewing all pictures, the correct part you need is the Angel Juicer Twin
    Gear Bushing. Please refer to the link below. https://angeljuiceramerica.com/collections/parts-accessories-1/products/angel-juicer-twin-gear-bushing-for-free-wheel-gear
    
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Dear Richard,

Thank you for sending pictures to us. After reviewing all pictures, the cor=
rect part you need is the Angel Juicer Twin Gear Bushing. Please refer to t=
he link below.

https://angeljuiceramerica.com/collections/parts-accessories-1/products/ang=
el-juicer-twin-gear-bushing-for-free-wheel-gear

Also, once we checked the last order from our data, the part you ordered wa=
s the Angel Juicer Housing Filter Bushing Pair [2 pcs].

https://angeljuiceramerica.myshopify.com/admin/orders/4973066879217

Could you please return the one you have to our office following the shippi=
ng address below? Once we receive it, we will fully refund the last order a=
nd send you the new invoice for the Angel Juicer Twin Gear Bushing.

Ship to:
ANGEL JUICER RETURN SERVICE
1322 BELL AVE STE 1E,
TUSTIN, CA 92780
UNITED STATES
(714) 389-2674

Please let us know if you need further assistance and have any other questi=
ons. We=92d be happy to help you.

Thank you for being a valued Angel customer!

Best regards,
Minjee
Customer Support
Angel Juicer America
(714) 389-2674
www.angeljuiceramerica.com<http://www.angeljuiceramerica.com>
[cid:image001.png@01D91C59.BDB01180]

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Sent: Friday, December 30, 2022 12:24 PM
To: Angel Juicer Support<mailto:support@angeljuiceramerica.com>
Subject: RE: New customer message on December 30, 2022 at 6:07 am

Thanks Minjee,

I will check my emails for this order but more importantly I need to order =
the correct part.  Please find pics of what we are needing ( plastic cup co=
mponent).

Thanks,
Richard

From: Angel Juicer Support <support@angeljuiceramerica.com>
Sent: Friday, December 30, 2022 12:47 PM
To: rcruz@sapasequipment.com
Subject: RE: New customer message on December 30, 2022 at 6:07 am

Dear Richard,

Thank you for reaching out to us, and sorry to hear that you received the i=
ncorrect item.
Could you please send us the order number and picture of the incorrect item=
 you received to this email?

Please let us know if you need further assistance or have any questions. We=
=92d be happy to help you.
Thank you!

Best regards,
Minjee
Customer Support
Angel Juicer America
(714) 389-2674
www.angeljuiceramerica.com<http://www.angeljuiceramerica.com>
[cid:image001.png@01D91C59.BDB01180]

From: Angel Juicer America (Shopify) <mailer@shopify.com<mailto:mailer@shop=
ify.com>>
Sent: Friday, December 30, 2022 6:07:59 AM
To: Angel Juicer Support <support@angeljuiceramerica.com<mailto:support@ang=
eljuiceramerica.com>>
Subject: New customer message on December 30, 2022 at 6:07 am

You received a new message from your online store's contact form.

Country Code:

US
Name:

Richard Nelson Cruz
Email:

rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Phone:

7135023780
Title:

Part needed for our super angel juicer
Body:

I ordered a part and received the incorrect item.  How can I send you pics =
of what we need.

Regards, Richard

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<div class=3D"WordSection1">
<p class=3D"MsoNormal">Dear Richard,</p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Thank you for sending pictures to us. After reviewin=
g all pictures, the correct part you need is the Angel Juicer Twin Gear Bus=
hing. Please refer to the link below.</p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal"><a href=3D"https://angeljuiceramerica.com/collection=
s/parts-accessories-1/products/angel-juicer-twin-gear-bushing-for-free-whee=
l-gear">https://angeljuiceramerica.com/collections/parts-accessories-1/prod=
ucts/angel-juicer-twin-gear-bushing-for-free-wheel-gear</a></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Also, once we checked the last order from our data, =
the part you ordered was the Angel Juicer Housing Filter Bushing Pair [2 pc=
s].&nbsp;
<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal"><a href=3D"https://angeljuiceramerica.myshopify.com/=
admin/orders/4973066879217">https://angeljuiceramerica.myshopify.com/admin/=
orders/4973066879217</a></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Could you please return the one you have to our offi=
ce following the shipping address below? Once we receive it, we will fully =
refund the last order and send you the new invoice for the Angel Juicer Twi=
n Gear Bushing.</p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<div>
<p class=3D"MsoNormal">Ship to: </p>
<p class=3D"MsoNormal">ANGEL JUICER RETURN SERVICE<o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"background:white"><span style=3D"color:blac=
k">1322 BELL AVE STE 1E,<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"background:white"><span style=3D"color:blac=
k">TUSTIN,&nbsp;CA&nbsp;92780<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"background:white"><span style=3D"color:blac=
k">UNITED STATES<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"background:white"><span style=3D"color:blac=
k">(714) 389-2674<o:p></o:p></span></p>
</div>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Please let us know if you need further assistance an=
d have any other questions. We=92d be happy to help you.
</p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Thank you for being a valued Angel customer!</p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Best regards,<o:p></o:p></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:12.0pt;color:#4472C4">Mi=
njee<o:p></o:p></span></b></p>
<p class=3D"MsoNormal">Customer Support<o:p></o:p></p>
<p class=3D"MsoNormal">Angel Juicer America<o:p></o:p></p>
<p class=3D"MsoNormal">(714) 389-2674<o:p></o:p></p>
<p class=3D"MsoNormal"><a href=3D"http://www.angeljuiceramerica.com">www.an=
geljuiceramerica.com</a><o:p></o:p></p>
<p class=3D"MsoNormal"><img border=3D"0" width=3D"106" height=3D"57" style=
=3D"width:1.1041in;height:.5937in" id=3D"_x0000_i1027" src=3D"cid:image001.=
png@01D91C59.BDB01180"><o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<div style=3D"mso-element:para-border-div;border:none;border-top:solid #E1E=
1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class=3D"MsoNormal" style=3D"border:none;padding:0in"><b>From: </b><a hr=
ef=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>
<b>Sent: </b>Friday, December 30, 2022 12:24 PM<br>
<b>To: </b><a href=3D"mailto:support@angeljuiceramerica.com">Angel Juicer S=
upport</a><br>
<b>Subject: </b>RE: New customer message on December 30, 2022 at 6:07 am</p=
>
</div>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Thanks Minjee, <o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">I will check my emails for this order but more impor=
tantly I need to order the correct part.&nbsp; Please find pics of what we =
are needing ( plastic cup component).&nbsp;
<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Thanks, <o:p></o:p></p>
<p class=3D"MsoNormal">Richard<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b>From:</b> Angel Juicer Support &lt;support@angelj=
uiceramerica.com&gt;
<br>
<b>Sent:</b> Friday, December 30, 2022 12:47 PM<br>
<b>To:</b> rcruz@sapasequipment.com<br>
<b>Subject:</b> RE: New customer message on December 30, 2022 at 6:07 am<o:=
p></o:p></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Dear Richard,<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Thank you for reaching out to us, and sorry to hear =
that you received the incorrect item.<o:p></o:p></p>
<p class=3D"MsoNormal">Could you please send us the order number and pictur=
e of the incorrect item you received to this email?<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Please let us know if you need further assistance or=
 have any questions. We=92d be happy to help you.<o:p></o:p></p>
<p class=3D"MsoNormal">Thank you!<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Best regards,<o:p></o:p></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:12.0pt;color:#4472C4">Mi=
njee<o:p></o:p></span></b></p>
<p class=3D"MsoNormal">Customer Support<o:p></o:p></p>
<p class=3D"MsoNormal">Angel Juicer America<o:p></o:p></p>
<p class=3D"MsoNormal">(714) 389-2674<o:p></o:p></p>
<p class=3D"MsoNormal"><a href=3D"http://www.angeljuiceramerica.com">www.an=
geljuiceramerica.com</a><o:p></o:p></p>
<p class=3D"MsoNormal"><img border=3D"0" width=3D"106" height=3D"57" style=
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01.png@01D91C59.BDB01180"><o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal" align=3D"center" style=3D"text-align:center"><img bo=
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970"><o:p></o:p></p>
<div id=3D"divRplyFwdMsg">
<p class=3D"MsoNormal"><b><span style=3D"color:black">From:</span></b><span=
 style=3D"color:black"> Angel Juicer America (Shopify) &lt;</span><a href=
=3D"mailto:mailer@shopify.com">mailer@shopify.com</a><span style=3D"color:b=
lack">&gt;<br>
<b>Sent:</b> Friday, December 30, 2022 6:07:59 AM<br>
<b>To:</b> Angel Juicer Support &lt;</span><a href=3D"mailto:support@angelj=
uiceramerica.com">support@angeljuiceramerica.com</a><span style=3D"color:bl=
ack">&gt;<br>
<b>Subject:</b> New customer message on December 30, 2022 at 6:07 am</span>=
 <o:p>
</o:p></p>
<div>
<p class=3D"MsoNormal">&nbsp;<o:p></o:p></p>
</div>
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<td style=3D"padding:0in 0in 0in 0in">
<div>
<p class=3D"MsoNormal" style=3D"line-height:15.0pt"><span style=3D"font-siz=
e:10.5pt;color:#202223">You received a new message from your online store's=
 contact form.<o:p></o:p></span></p>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal"><span style=3D"display:none"><o:p>&nbsp;</o:p></span=
></p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style=3D"padding:15.0pt 0in 0in 0in">
<div>
<p class=3D"MsoNormal" style=3D"line-height:15.0pt"><b><span style=3D"font-=
size:10.5pt;color:#202223">Country Code:</span></b><span style=3D"font-size=
:10.5pt;color:#202223">
<o:p></o:p></span></p>
<pre style=3D"line-height:15.0pt"><span style=3D"font-size:10.5pt;color:#20=
2223">US<o:p></o:p></span></pre>
</div>
<div style=3D"margin-top:6.0pt">
<p class=3D"MsoNormal" style=3D"line-height:15.0pt"><b><span style=3D"font-=
size:10.5pt;color:#202223">Name:</span></b><span style=3D"font-size:10.5pt;=
color:#202223">
<o:p></o:p></span></p>
<pre style=3D"line-height:15.0pt"><span style=3D"font-size:10.5pt;color:#20=
2223">Richard Nelson Cruz<o:p></o:p></span></pre>
</div>
<div style=3D"margin-top:6.0pt">
<p class=3D"MsoNormal" style=3D"line-height:15.0pt"><b><span style=3D"font-=
size:10.5pt;color:#202223">Email:</span></b><span style=3D"font-size:10.5pt=
;color:#202223">
<o:p></o:p></span></p>
<pre style=3D"line-height:15.0pt"><a href=3D"mailto:rcruz@sapasequipment.co=
m"><span style=3D"font-size:10.5pt">rcruz@sapasequipment.com</span></a><spa=
n style=3D"font-size:10.5pt;color:#202223"><o:p></o:p></span></pre>
</div>
<div style=3D"margin-top:6.0pt">
<p class=3D"MsoNormal" style=3D"line-height:15.0pt"><b><span style=3D"font-=
size:10.5pt;color:#202223">Phone:</span></b><span style=3D"font-size:10.5pt=
;color:#202223">
<o:p></o:p></span></p>
<pre style=3D"line-height:15.0pt"><span style=3D"font-size:10.5pt;color:#20=
2223">7135023780<o:p></o:p></span></pre>
</div>
<div style=3D"margin-top:6.0pt">
<p class=3D"MsoNormal" style=3D"line-height:15.0pt"><b><span style=3D"font-=
size:10.5pt;color:#202223">Title:</span></b><span style=3D"font-size:10.5pt=
;color:#202223">
<o:p></o:p></span></p>
<pre style=3D"line-height:15.0pt"><span style=3D"font-size:10.5pt;color:#20=
2223">Part needed for our super angel juicer<o:p></o:p></span></pre>
</div>
<div style=3D"margin-top:6.0pt">
<p class=3D"MsoNormal" style=3D"line-height:15.0pt"><b><span style=3D"font-=
size:10.5pt;color:#202223">Body:</span></b><span style=3D"font-size:10.5pt;=
color:#202223">
<o:p></o:p></span></p>
<pre style=3D"line-height:15.0pt"><span style=3D"font-size:10.5pt;color:#20=
2223">I ordered a part and received the incorrect item.&nbsp; How can I sen=
d you pics of what we need.&nbsp; <o:p></o:p></span></pre>
<pre style=3D"line-height:15.0pt"><span style=3D"font-size:10.5pt;color:#20=
2223">Regards, Richard <o:p></o:p></span></pre>
</div>
</td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal"><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
<td style=3D"padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
</div>
</body>
</html>

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