Da

✏️ Editing: 1673298712.M15060P3697301.aristoteles.x5servers.net,S=36873,W=37627:2,RS

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Mon, 09 Jan 2023 17:11:52 -0400
From: Angel Juicer Support <support@angeljuiceramerica.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Subject: FW: New customer message on December 30, 2022 at 6:07 am
Thread-Topic: New customer message on December 30, 2022 at 6:07 am
Thread-Index: AQHZHFghAnkJzxreWEaOT8jJACHu566GxIvpgAAbzYCAAAIYGoAPusfB
Date: Mon, 9 Jan 2023 21:11:03 +0000
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References: <E1030004-17359760DA3E56E7-7E9A7E50@shopify.com>
 <BY5PR13MB37487A3E8F02729EB1F8F929C9F09@BY5PR13MB3748.namprd13.prod.outlook.com>
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 Content preview: Dear Richard, Thank you for letting us know, and sorry to
 hear that you haven�t received the reply. We sent the reply on Dec 30, 2022.
 Please refer to the response below. And If you have any questions or need
 furth [...] 
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Dear Richard,

Thank you for letting us know, and sorry to hear that you haven=92t receive=
d the reply. We sent the reply on Dec 30, 2022. Please refer to the respons=
e below. And If you have any questions or need further assistance, please c=
ontact us.

Thank you!

Best regards,
Michelle
Customer Support
Angel Juicer America
(714) 389-2674
www.angeljuiceramerica.com<http://www.angeljuiceramerica.com>
[cid:image001.png@01D91C59.BDB01180]

From: Angel Juicer Support<mailto:support@angeljuiceramerica.com>
Sent: Friday, December 30, 2022 12:57 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: RE: New customer message on December 30, 2022 at 6:07 am

Dear Richard,

Thank you for sending pictures to us. After reviewing all pictures, the cor=
rect part you need is the Angel Juicer Twin Gear Bushing. Please refer to t=
he link below.

https://angeljuiceramerica.com/collections/parts-accessories-1/products/ang=
el-juicer-twin-gear-bushing-for-free-wheel-gear

Also, once we checked the last order from our data, the part you ordered wa=
s the Angel Juicer Housing Filter Bushing Pair [2 pcs].

https://angeljuiceramerica.myshopify.com/admin/orders/4973066879217

Could you please return the one you have to our office following the shippi=
ng address below? Once we receive it, we will fully refund the last order a=
nd send you the new invoice for the Angel Juicer Twin Gear Bushing.

Ship to:
ANGEL JUICER RETURN SERVICE
1322 BELL AVE STE 1E,
TUSTIN, CA 92780
UNITED STATES
(714) 389-2674

Please let us know if you need further assistance and have any other questi=
ons. We=92d be happy to help you.

Thank you for being a valued Angel customer!

Best regards,
Minjee
Customer Support
Angel Juicer America
(714) 389-2674
www.angeljuiceramerica.com<http://www.angeljuiceramerica.com>
[cid:image001.png@01D91C59.BDB01180]

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Sent: Friday, December 30, 2022 12:24 PM
To: Angel Juicer Support<mailto:support@angeljuiceramerica.com>
Subject: RE: New customer message on December 30, 2022 at 6:07 am

Thanks Minjee,

I will check my emails for this order but more importantly I need to order =
the correct part.  Please find pics of what we are needing ( plastic cup co=
mponent).

Thanks,
Richard

From: Angel Juicer Support <support@angeljuiceramerica.com>
Sent: Friday, December 30, 2022 12:47 PM
To: rcruz@sapasequipment.com
Subject: RE: New customer message on December 30, 2022 at 6:07 am

Dear Richard,

Thank you for reaching out to us, and sorry to hear that you received the i=
ncorrect item.
Could you please send us the order number and picture of the incorrect item=
 you received to this email?

Please let us know if you need further assistance or have any questions. We=
=92d be happy to help you.
Thank you!

Best regards,
Minjee
Customer Support
Angel Juicer America
(714) 389-2674
www.angeljuiceramerica.com<http://www.angeljuiceramerica.com>
[cid:image001.png@01D91C59.BDB01180]

From: Angel Juicer America (Shopify) <mailer@shopify.com<mailto:mailer@shop=
ify.com>>
Sent: Friday, December 30, 2022 6:07:59 AM
To: Angel Juicer Support <support@angeljuiceramerica.com<mailto:support@ang=
eljuiceramerica.com>>
Subject: New customer message on December 30, 2022 at 6:07 am

You received a new message from your online store's contact form.

Country Code:

US
Name:

Richard Nelson Cruz
Email:

rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Phone:

7135023780
Title:

Part needed for our super angel juicer
Body:

I ordered a part and received the incorrect item.  How can I send you pics =
of what we need.

Regards, Richard

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<div class=3D"WordSection1">
Dear Richard,
<o:p>&nbsp;</o:p>
Thank you for letting us know, and sorry to hear tha=
t you haven=92t received the reply. We sent the reply on Dec 30, 2022. Plea=
se refer to the response below. And If you have any questions or need furth=
er assistance, please contact us.
<o:p>&nbsp;</o:p>
Thank you!
<o:p>&nbsp;</o:p>
Best regards,<o:p></o:p>
Mi=
chelle<o:p></o:p>
Customer Support<o:p></o:p>
Angel Juicer America<o:p></o:p>
(714) 389-2674<o:p></o:p>
<a href=3D"http://www.angeljuiceramerica.com">www.an=
geljuiceramerica.com</a><o:p></o:p>
<img border=3D"0" width=3D"106" height=3D"57" style=
=3D"width:1.1041in;height:.5937in" id=3D"Picture_x0020_4" src=3D"cid:image0=
01.png@01D91C59.BDB01180"><o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<div style=3D"mso-element:para-border-div;border:none;border-top:solid #E1E=
1E1 1.0pt;padding:3.0pt 0in 0in 0in">
From: <a hr=
ef=3D"mailto:support@angeljuiceramerica.com">Angel Juicer Support</a> 
Sent: Friday, December 30, 2022 12:57 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Subject: RE: New customer message on December 30, 2022 at 6:07 am</p=
>
</div>
<o:p>&nbsp;</o:p>
Dear Richard,<o:p></o:p>
<o:p>&nbsp;</o:p>
Thank you for sending pictures to us. After reviewin=
g all pictures, the correct part you need is the Angel Juicer Twin Gear Bus=
hing. Please refer to the link below.<o:p></o:p>
<o:p>&nbsp;</o:p>
<a href=3D"https://angeljuiceramerica.com/collection=
s/parts-accessories-1/products/angel-juicer-twin-gear-bushing-for-free-whee=
l-gear">https://angeljuiceramerica.com/collections/parts-accessories-1/prod=
ucts/angel-juicer-twin-gear-bushing-for-free-wheel-gear</a><o:p></o:p>
<o:p>&nbsp;</o:p>
Also, once we checked the last order from our data, =
the part you ordered was the Angel Juicer Housing Filter Bushing Pair [2 pc=
s].&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
<a href=3D"https://angeljuiceramerica.myshopify.com/=
admin/orders/4973066879217">https://angeljuiceramerica.myshopify.com/admin/=
orders/4973066879217</a><o:p></o:p>
<o:p>&nbsp;</o:p>
Could you please return the one you have to our offi=
ce following the shipping address below? Once we receive it, we will fully =
refund the last order and send you the new invoice for the Angel Juicer Twi=
n Gear Bushing.<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
Ship to: <o:p></o:p>
ANGEL JUICER RETURN SERVICE<o:p></o:p>
1322 BELL AVE STE 1E,<o:p></o:p>
TUSTIN,&nbsp;CA&nbsp;92780<o:p></o:p>
UNITED STATES<o:p></o:p>
(714) 389-2674<o:p></o:p>
</div>
<o:p>&nbsp;</o:p>
Please let us know if you need further assistance an=
d have any other questions. We=92d be happy to help you.
<o:p></o:p>
<o:p>&nbsp;</o:p>
Thank you for being a valued Angel customer!<o:p></o=
:p>
<o:p>&nbsp;</o:p>
Best regards,<o:p></o:p>
Mi=
njee<o:p></o:p>
Customer Support<o:p></o:p>
Angel Juicer America<o:p></o:p>
(714) 389-2674<o:p></o:p>
<a href=3D"http://www.angeljuiceramerica.com">www.an=
geljuiceramerica.com</a><o:p></o:p>
<img border=3D"0" width=3D"106" height=3D"57" style=
=3D"width:1.1041in;height:.5937in" id=3D"Picture_x0020_6" src=3D"cid:image0=
01.png@01D91C59.BDB01180"><o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipment.=
com">rcruz@sapasequipment.com</a> 
Sent: Friday, December 30, 2022 12:24 PM 
To: <a href=3D"mailto:support@angeljuiceramerica.com">Angel Juicer S=
upport</a> 
Subject: RE: New customer message on December 30, 2022 at 6:07 am<o:=
p></o:p>
</div>
<o:p>&nbsp;</o:p>
Thanks Minjee, <o:p></o:p>
<o:p>&nbsp;</o:p>
I will check my emails for this order but more impor=
tantly I need to order the correct part.&nbsp; Please find pics of what we =
are needing ( plastic cup component).&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
Thanks, <o:p></o:p>
Richard<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Angel Juicer Support &lt;support@angelj=
uiceramerica.com&gt;
 
Sent: Friday, December 30, 2022 12:47 PM 
To: rcruz@sapasequipment.com 
Subject: RE: New customer message on December 30, 2022 at 6:07 am<o:=
p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Dear Richard,<o:p></o:p>
<o:p>&nbsp;</o:p>
Thank you for reaching out to us, and sorry to hear =
that you received the incorrect item.<o:p></o:p>
Could you please send us the order number and pictur=
e of the incorrect item you received to this email?<o:p></o:p>
<o:p>&nbsp;</o:p>
Please let us know if you need further assistance or=
 have any questions. We=92d be happy to help you.<o:p></o:p>
Thank you!<o:p></o:p>
<o:p>&nbsp;</o:p>
Best regards,<o:p></o:p>
Mi=
njee<o:p></o:p>
Customer Support<o:p></o:p>
Angel Juicer America<o:p></o:p>
(714) 389-2674<o:p></o:p>
<a href=3D"http://www.angeljuiceramerica.com">www.an=
geljuiceramerica.com</a><o:p></o:p>
<img border=3D"0" width=3D"106" height=3D"57" style=
=3D"width:1.1041in;height:.5937in" id=3D"Picture_x0020_3" src=3D"cid:image0=
01.png@01D91C59.BDB01180"><o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<img bo=
rder=3D"0" width=3D"480" height=3D"2" style=3D"width:5.0in;height:.0208in" =
id=3D"Horizontal_x0020_Line_x0020_2" src=3D"cid:image003.png@01D91C4E.4E958=
970"><o:p></o:p>
<div id=3D"divRplyFwdMsg">
From:<span=
 style=3D"color:black"> Angel Juicer America (Shopify) &lt;<a href=
=3D"mailto:mailer@shopify.com">mailer@shopify.com</a>&gt; 
Sent: Friday, December 30, 2022 6:07:59 AM 
To: Angel Juicer Support &lt;<a href=3D"mailto:support@angelj=
uiceramerica.com">support@angeljuiceramerica.com</a>&gt; 
Subject: New customer message on December 30, 2022 at 6:07 am=
 <o:p>
</o:p>
<div>
&nbsp;<o:p></o:p>
</div>
</div>
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<tbody>
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<td style=3D"padding:0in 0in 0in 0in">
<div>
You received a new message from your online store's=
 contact form.<o:p></o:p>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<o:p>&nbsp;</o:p></span=
>
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Country Code:
<o:p></o:p>
<pre style=3D"line-height:15.0pt">US<o:p></o:p></pre>
</div>
<div style=3D"margin-top:6.0pt">
Name:
<o:p></o:p>
<pre style=3D"line-height:15.0pt">Richard Nelson Cruz<o:p></o:p></pre>
</div>
<div style=3D"margin-top:6.0pt">
Email:
<o:p></o:p>
<pre style=3D"line-height:15.0pt"><a href=3D"mailto:rcruz@sapasequipment.co=
m">rcruz@sapasequipment.com</a><spa=
n style=3D"font-size:10.5pt;color:#202223"><o:p></o:p></pre>
</div>
<div style=3D"margin-top:6.0pt">
Phone:
<o:p></o:p>
<pre style=3D"line-height:15.0pt">7135023780<o:p></o:p></pre>
</div>
<div style=3D"margin-top:6.0pt">
Title:
<o:p></o:p>
<pre style=3D"line-height:15.0pt">Part needed for our super angel juicer<o:p></o:p></pre>
</div>
<div style=3D"margin-top:6.0pt">
Body:
<o:p></o:p>
<pre style=3D"line-height:15.0pt">I ordered a part and received the incorrect item.&nbsp; How can I sen=
d you pics of what we need.&nbsp; <o:p></o:p></pre>
<pre style=3D"line-height:15.0pt">Regards, Richard <o:p></o:p></pre>
</div>
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<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
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