Da

✏️ Editing: 1675455905.M80473P4189511.aristoteles.x5servers.net,S=27452,W=27970:2,S

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Fri, 03 Feb 2023 16:25:05 -0400
Date: Fri, 03 Feb 2023 20:24:22 +0000
From: "Deangelo Rodriguez (Shippo)" <support@shippo.zendesk.com>
Reply-To: Shippo <support+id625106@shippo.zendesk.com>
To: Rcruz <rcruz@sapasequipment.com>
Message-ID: <R8ZMLKQEDK5_63dd6d7649e57_4f3944347055_sprut@zendesk.com>
In-Reply-To: <R8ZMLKQEDK5@zendesk.com>
 <R8ZMLKQEDK5_63dc3825755a2_3339448539cd_sprut@zendesk.com>
Subject: Re: Cannot generate a label, get the following message( description)
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  0.0 T_SPF_HELO_TEMPERROR   SPF: test of HELO record failed (temperror)
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##- Please type your reply above this line -##=0D
=0D
We've responded to your request (625106)!=0D
=0D
To add additional comments, reply to this email.=0D
=0D
----------------------------------------------=0D
=0D
Deangelo Rodriguez, Feb 3, 2023, 12:24 PM PST=0D
=0D
Hi there,=0D
=0D
Thank you for reaching out to Shippo!=0D
=0D
We received a few reports from other users of this error when attempting =
to purchase UPS labels. We identified that UPS was experiencing some inte=
rmittent system issues in the past couple of days that was causing this t=
o happen. However, I can see that you have since successfully purchased y=
our international label for the recipient based in Mexico.=0D
=0D
I apologize for any inconvenience this may have caused. Please let me kno=
w if you have any questions or need further support - I'd be happy to hel=
p!=0D
=0D
Best,=0D
=0D
Deangelo R.=0D
Product Support Team Lead=0D
=0D
P.S: You will receive a survey in regard to your thoughts on me and the s=
ervice I provided =E2=80=94 any feedback you have is truly appreciated!=0D=

=0D
Don't forget to check out our Help Center!=0D
=0D
----------------------------------------------=0D
=0D
Rcruz, Feb 2, 2023, 2:24 PM PST=0D
=0D
Couldn't buy label. UPS label service error: Severity: Transient, code: 9=
120000: detail: Ship web service is currently unavailable.=0D
=0D
--------------------------------=0D
This email is a service from Shippo.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[R8ZMLK-QEDK5]=

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iv style=3D"cursor:auto;color:#000000;font-family:'Roboto', helvetica, ar=
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div></td></tr></tbody></table></div><div style=3D"margin:0px auto;max-width:600px;"><table =
role=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" style=3D"font-s=
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iv style=3D"cursor:auto;color:#000000;font-family:'Roboto', helvetica, ar=
ial, sans-serif;font-size:13px;line-height:22px;text-align:left;"><p dir=3D=
"ltr">We've responded to your request (625106)!</p><p dir=3D"ltr">To add =
additional comments, reply to this email.</p><p dir=3D"ltr"></p><div styl=
e=3D"margin-top: 25px" data-version=3D"2"><table width=3D"100%" cellpaddi=
ng=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><t=
r>    <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted=
 #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0=
" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation">      =
  <tbody><tr>                      <td valign=3D"top" style=3D"padding: 0=
 15px 0 15px; width: 40px;">              <img width=3D"40" height=3D"40"=
 alt=3D"" style=3D"height: auto; line-height: 100%; outline: none; text-d=
ecoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5px; bor=
der-radius: 5px;" src=3D"https://shippo.zendesk.com/system/photos/1900071=
406304/40E65AA8-F983-4F80-B3CE-289D09E29A11.jpg">            </td>       =
             <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D=
"top">            <p style=3D"font-family:'Lucida Grande','Lucida Sans Un=
icode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-hei=
ght: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" d=
ir=3D"ltr">                                                <strong>Deange=
lo Rodriguez</strong> (Shippo)                                          <=
/p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans Unico=
de','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height=
: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" d=
ir=3D"ltr">              Feb 3, 2023, 12:24 PM PST            </p>       =
                             <div class=3D"zd-comment" dir=3D"auto" style=
=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Hi there,<br>&nbsp=
;<br>Thank you for reaching out to Shippo!<br>&nbsp;<br>We received a few=
 reports from other users of this error when attempting to purchase UPS l=
abels. We identified that UPS was experiencing some intermittent system i=
ssues in the past couple of days that was causing this to happen. However=
, I can see that you have since successfully purchased your international=
 label for the recipient based in Mexico.<br>&nbsp;<br>I apologize for an=
y inconvenience this may have caused. Please let me know if you have any =
questions or need further support - I'd be happy to help!<br><div class=3D=
"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; ma=
rgin: 15px 0">Best,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heigh=
t: 22px; margin: 15px 0">Deangelo R.<br>=0D
Product Support Team Lead</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line=
-height: 22px; margin: 15px 0">P.S: You will receive a survey in regard t=
o your thoughts on me and the service I provided =E2=80=94 any feedback y=
ou have is truly appreciated!</p><p dir=3D"ltr" style=3D"color: #2b2e2f; =
line-height: 22px; margin: 15px 0">Don't forget to check out our <a href=3D=
"https://support.goshippo.com/hc/en-us" rel=3D"noreferrer">Help Center</a=
>!</p></div></div><p dir=3D"ltr">                      </p></td>        <=
/tr>      </tbody></table>    </td>  </tr></tbody></table><p dir=3D"ltr">=
</p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0=
" role=3D"presentation">  <tbody><tr>    <td width=3D"100%" style=3D"padd=
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 cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:f=
ixed;" role=3D"presentation">        <tbody><tr>                      <td=
 valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;">          =
    <img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-=
height: 100%; outline: none; text-decoration: none; -webkit-border-radius=
: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://secur=
e.gravatar.com/avatar/314ffc6f074587fe3286d2fe35fc3998?size=3D40&amp;defa=
ult=3Dhttps%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-8=
0.png&amp;r=3Dg">            </td>                    <td width=3D"100%" =
style=3D"padding: 0; margin: 0;" valign=3D"top">            <p style=3D"f=
ont-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Ta=
homa,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; ma=
rgin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                    =
          <strong>Rcruz</strong>                          </p>           =
 <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sa=
ns',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin=
-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">   =
           Feb 2, 2023, 2:24 PM PST            </p>                      =
              <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2=
e2f; line-height: 22px; margin: 15px 0"><p style=3D"color: #2b2e2f; line-=
height: 22px; margin: 15px 0" dir=3D"ltr">Couldn't buy label. UPS label s=
ervice error: Severity: Transient, code: 9120000: detail: Ship web servic=
e is currently unavailable.</p></div>                      </td>        <=
/tr>      </tbody></table>    </td>  </tr></tbody></table></div></div></t=
d></tr></tbody></table></div></td></tr></tbody></table></div><div style=3D"margin:0px auto;max-width:600px;"><table =
role=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" style=3D"font-s=
ize:0px;width:100%;" align=3D"center" border=3D"0"><tbody><tr><td style=3D=
"text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding=
:20px 0px;padding-bottom:0px;"><div class=3D"mj-column-per-100 outlook-group-fix" styl=
e=3D"vertical-align:top;display:inline-block;direction:ltr;font-size:13px=
;text-align:left;width:100%;"><table role=3D"presentation" cellpadding=3D=
"0" cellspacing=3D"0" width=3D"100%" border=3D"0"><tbody><tr><td style=3D=
"word-wrap:break-word;font-size:0px;padding:10px 25px;" align=3D"center">=
<div style=3D"cursor:auto;color:#000000;font-family:'Roboto', helvetica, =
arial, sans-serif;font-size:12px;font-weight:bold;line-height:22px;text-a=
lign:center;"><a href=3D"https://goshippo.com" style=3D"color: #7fad34; f=
ont-weight: 900; text-decoration: none;">VISIT OUR WEBSITE</a>  |  <a hre=
f=3D"https://support.goshippo.com/hc/en-us/" style=3D"color: #7fad34; fon=
t-weight: 900; text-decoration: none;">HELP CENTER</a></div></td></tr></t=
body></table></div></td></tr></tbody></table></div><div style=3D"margin:0px auto;max-width:600px;"><table =
role=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" style=3D"font-s=
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=3D"vertical-align:top;display:inline-block;direction:ltr;font-size:13px;=
text-align:left;width:30%;"><table role=3D"presentation" cellpadding=3D"0=
" cellspacing=3D"0" width=3D"100%" border=3D"0"><tbody></tbody></table></=
div><div class=3D"mj-column-per-10 outlook-group-fix" style=
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text-align:left;width:10%;"><table role=3D"presentation" cellpadding=3D"0=
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:0px;" align=3D"center" border=3D"0"><tbody><tr><td style=3D"width:20px;"=
><a href=3D"https://www.facebook.com/goshippo" target=3D"_blank"><img alt=
=3D"" height=3D"auto" src=3D"https://lotusthemes.s3.us-west-2.amazonaws.c=
om/goshippo/facebook.png" style=3D"border:none;border-radius:0px;display:=
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auto;" width=3D"20"></a></td></tr></tbody></table></td></tr></tbody></tab=
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text-align:left;width:10%;"><table role=3D"presentation" cellpadding=3D"0=
" cellspacing=3D"0" width=3D"100%" border=3D"0"><tbody><tr><td style=3D"w=
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><a href=3D"https://www.instagram.com/shipwithshippo/" target=3D"_blank">=
<img alt=3D"" height=3D"auto" src=3D"https://lotusthemes.s3.us-west-2.ama=
zonaws.com/goshippo/instagram.png" style=3D"border:none;border-radius:0px=
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ody></table></div><div class=3D"mj-column-per-10 outlook-group-fix" style=
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" cellspacing=3D"0" width=3D"100%" border=3D"0"><tbody><tr><td style=3D"w=
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><a href=3D"https://twitter.com/goshippo" target=3D"_blank"><img alt=3D""=
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><a href=3D"https://www.linkedin.com/company/shippo/mycompany/" target=3D=
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