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✏️ Editing: 1675702127.M761206P1140629.aristoteles.x5servers.net,S=8518,W=8684:2,RS

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Mon, 06 Feb 2023 12:48:47 -0400
Date: Mon, 6 Feb 2023 16:48:04 +0000 (GMT)
From: Carrier Customer Service <contact.carrier@carrier.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Message-ID: <aozbJ000000000000000000000000000000000000000000000RPO40300_e26o0F9TLyI4Mj--Nz-tw@sfdc.net>
Subject: Part Availability Information Needed - 04815351 [
 ref:_00D15EI7O._5004R1xFaYz:ref ]
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 Content preview: Dear Pilar Goodson/ Mr. Cruz: We are very sorry to learn you
 are experiencing a problem with your equipment and that your service provider
 was unable to source the replacement part locally. If you can please �reply�
 to this email with the following information we will be happy to investigate
 into the availability of the part necessary to complete the repair: 
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Dear Pilar Goodson/ Mr. Cruz:

We are very sorry to learn you are experiencing a problem with your equipme=
nt and that your service provider was unable to source the replacement part=
 locally.

If you can please =93reply=94 to this email with the following information =
we will be happy to investigate into the availability of the part necessary=
 to complete the repair:

1.=A0=A0 =A0Model & Serial number of the unit.
2.=A0=A0 =A0Part number and description.
3.=A0=A0 =A0Name and contact information for your service provider.
4.=A0=A0 =A0Date the order was placed.
5.=A0=A0 =A0The distributor name and location where the order was placed.
6.=A0=A0 =A0The service provider=92s PO to the distributor.
7.=A0=A0 =A0Did your service provider request an order expedite? If so, ple=
ase provide the Expedite number.

If your service provider is unable to provide the information above, please=
 have them contact their distributor, through whom they ordered the part, t=
o obtain the information.

Please also note that to ensure that this request is handled promptly you m=
ust =93reply=94 to this email with the information. Failure to do so may re=
sult in a delay in our handling of this matter.

Thank you for your patience. We hope that once we are provided with the inf=
ormation requested, we can then furnish a resolution as quickly as possible=
.

Sincerely,

Dianne
Customer Care Center
1-800-CARRIER=A0

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<html><body>Dear Pilar Goodson/ Mr. Cruz: 
 
We are very sorry to learn you are experiencing a problem with your equipme=
nt and that your service provider was unable to source the replacement part=
 locally. 
 
If you can please =93reply=94 to this email with the following information =
we will be happy to investigate into the availability of the part necessary=
 to complete the repair: 
 
1.=A0=A0 =A0Model &amp; Serial number of the unit. 
2.=A0=A0 =A0Part number and description. 
3.=A0=A0 =A0Name and contact information for your service provider. 
4.=A0=A0 =A0Date the order was placed. 
5.=A0=A0 =A0The distributor name and location where the order was placed.<b=
r clear=3D"none">
6.=A0=A0 =A0The service provider=92s PO to the distributor. 
7.=A0=A0 =A0Did your service provider request an order expedite? If so, ple=
ase provide the Expedite number. 
 
If your service provider is unable to provide the information above, please=
 have them contact their distributor, through whom they ordered the part, t=
o obtain the information. 
 
Please also note that to ensure that this request is handled promptly you m=
ust =93reply=94 to this email with the information. Failure to do so may re=
sult in a delay in our handling of this matter. 
 
Thank you for your patience. We hope that once we are provided with the inf=
ormation requested, we can then furnish a resolution as quickly as possible=
. 
 
Sincerely, 
 
Dianne 
Customer Care Center 
1-800-CARRIER=A0<img src=3D"https://customergateway.my.salesforce.com/servl=
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