Da

✏️ Editing: 1675713749.M812557P2176826.aristoteles.x5servers.net,S=29313,W=29872:2,S

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Mon, 06 Feb 2023 16:02:29 -0400
Date: Mon, 06 Feb 2023 20:01:44 +0000
From: Shippo <support@shippo.zendesk.com>
Reply-To: Shippo <support+id625106@shippo.zendesk.com>
To: Rcruz <rcruz@sapasequipment.com>
Message-ID: <R8ZMLKQEDK5_63e15ca871e22_333944228707d_sprut@zendesk.com>
In-Reply-To: <R8ZMLKQEDK5@zendesk.com>
Subject: How'd We Do?
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##- Please type your reply above this line -##=0D
=0D
Hello Rcruz,=0D
=0D
Thank you for using Shippo! I see that Deangelo recently helped you out a=
nd I want to make sure you are delighted with the service you received. P=
lease rate us below and send us a comment!=0D
=0D
We want to continue getting better (or keep doing things that are great) =
so we'd love your feedback! Please take a moment to answer the question b=
elow:=0D
=0D
How would you rate the support you received?=0D
How would you rate the support you received?=0D
=0D
You can copy the following URL into your browser to rate:=0D
=0D
  https://support.goshippo.com/requests/625106/satisfaction/new/4azV9QIT2=
WoZy7cIMCWKl7B03?locale=3D1=0D
=0D
Here's a quick reminder of what your email was about:=0D
=0D
----------------------------------------------=0D
=0D
Deangelo Rodriguez, Feb 3, 2023, 12:24 PM PST=0D
=0D
Hi there,=0D
=0D
Thank you for reaching out to Shippo!=0D
=0D
We received a few reports from other users of this error when attempting =
to purchase UPS labels. We identified that UPS was experiencing some inte=
rmittent system issues in the past couple of days that was causing this t=
o happen. However, I can see that you have since successfully purchased y=
our international label for the recipient based in Mexico.=0D
=0D
I apologize for any inconvenience this may have caused. Please let me kno=
w if you have any questions or need further support - I'd be happy to hel=
p!=0D
=0D
Best,=0D
=0D
Deangelo R.=0D
Product Support Team Lead=0D
=0D
P.S: You will receive a survey in regard to your thoughts on me and the s=
ervice I provided =E2=80=94 any feedback you have is truly appreciated!=0D=

=0D
Don't forget to check out our Help Center!=0D
=0D
----------------------------------------------=0D
=0D
Rcruz, Feb 2, 2023, 2:24 PM PST=0D
=0D
Couldn't buy label. UPS label service error: Severity: Transient, code: 9=
120000: detail: Ship web service is currently unavailable.=0D
=0D
If you didn=E2=80=99t get our response in your email, they sometimes get =
trapped in Spam folders.=0D
=0D
We appreciate your business,=0D
Amanda Jaramillo=0D
Product Support Manager @ Shippo!=0D
=0D
P.S. Happy Shipping!=0D
=0D
=0D
--------------------------------=0D
This email is a service from Shippo.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[R8ZMLK-QEDK5]=

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c=3D"https://lotusthemes.s3.us-west-2.amazonaws.com/goshippo/logo.png" st=
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ase type your reply above this line -##</div></td></tr></tbody></table></=
div></td></tr></tbody></table></div><div style=3D"margin:0px auto;max-width:600px;"><table =
role=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" style=3D"font-s=
ize:0px;width:100%;" align=3D"center" border=3D"0"><tbody><tr><td style=3D=
"text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding=
:20px 0px;padding-bottom:0px;padding-top:0px;"><div class=3D"mj-column-per-100 outlook-group-fix" styl=
e=3D"vertical-align:top;display:inline-block;direction:ltr;font-size:13px=
;text-align:left;width:100%;"><table role=3D"presentation" cellpadding=3D=
"0" cellspacing=3D"0" width=3D"100%" border=3D"0"><tbody><tr><td style=3D=
"word-wrap:break-word;font-size:0px;padding:10px 25px;" align=3D"left"><d=
iv style=3D"cursor:auto;color:#000000;font-family:'Roboto', helvetica, ar=
ial, sans-serif;font-size:13px;line-height:22px;text-align:left;"><p dir=3D=
"ltr">Hello Rcruz,</p><p dir=3D"ltr">Thank you for using Shippo! I see th=
at Deangelo recently helped you out and I want to make sure you are delig=
hted with the service you received. Please rate us below and send us a co=
mment!</p><p dir=3D"ltr">We want to continue getting better (or keep doin=
g things that are great) so we'd love your feedback! Please take a moment=
 to answer the question below:</p><p dir=3D"ltr">How would you rate the s=
upport you received?<br></p><h3 style=3D"font-size: 1.1em; margin-top: 25=
px;">How would you rate the support you received?</h3><p dir=3D"ltr">  <a=
 href=3D"https://support.goshippo.com/requests/625106/satisfaction/new/4a=
zV9QIT2WoZy7cIMCWKl7B03?locale=3D1&amp;intention=3D16" style=3D"font-size=
: 1em; font-family: Arial, Helvetica, sans-serif; color: #1f73b7">Good, I=
'm satisfied</a></p><p style=3D"margin-bottom: 30px;" dir=3D"ltr">  <a hr=
ef=3D"https://support.goshippo.com/requests/625106/satisfaction/new/4azV9=
QIT2WoZy7cIMCWKl7B03?locale=3D1&amp;intention=3D4" style=3D"font-size: 1e=
m; font-family: Arial, Helvetica, sans-serif; color: #1f73b7">Bad, I'm un=
satisfied</a></p><p dir=3D"ltr">Here's a quick reminder of what your emai=
l was about:</p><p dir=3D"ltr"></p><div style=3D"margin-top: 25px" data-v=
ersion=3D"2"><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bo=
rder=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"100%" styl=
e=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <table width=
=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table=
-layout:fixed;" role=3D"presentation">        <tbody><tr>                =
      <td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> =
             <img width=3D"40" height=3D"40" alt=3D"" style=3D"height: au=
to; line-height: 100%; outline: none; text-decoration: none; -webkit-bord=
er-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"http=
s://shippo.zendesk.com/system/photos/1900071406304/40E65AA8-F983-4F80-B3C=
E-289D09E29A11.jpg">            </td>                    <td width=3D"100=
%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; =
margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                  =
                              <strong>Deangelo Rodriguez</strong> (Shippo=
)                                          </p>            <p style=3D"fo=
nt-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tah=
oma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; =
margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Feb =
3, 2023, 12:24 PM PST            </p>                                    =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-heig=
ht: 22px; margin: 15px 0">Hi there,<br>&nbsp;<br>Thank you for reaching o=
ut to Shippo!<br>&nbsp;<br>We received a few reports from other users of =
this error when attempting to purchase UPS labels. We identified that UPS=
 was experiencing some intermittent system issues in the past couple of d=
ays that was causing this to happen. However, I can see that you have sin=
ce successfully purchased your international label for the recipient base=
d in Mexico.<br>&nbsp;<br>I apologize for any inconvenience this may have=
 caused. Please let me know if you have any questions or need further sup=
port - I'd be happy to help!<br><div class=3D"signature"><p dir=3D"ltr" s=
tyle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Best,</p><p di=
r=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Dea=
ngelo R.<br>=0D
Product Support Team Lead</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line=
-height: 22px; margin: 15px 0">P.S: You will receive a survey in regard t=
o your thoughts on me and the service I provided =E2=80=94 any feedback y=
ou have is truly appreciated!</p><p dir=3D"ltr" style=3D"color: #2b2e2f; =
line-height: 22px; margin: 15px 0">Don't forget to check out our <a href=3D=
"https://support.goshippo.com/hc/en-us" rel=3D"noreferrer">Help Center</a=
>!</p></div></div><p dir=3D"ltr">                      </p></td>        <=
/tr>      </tbody></table>    </td>  </tr></tbody></table><p dir=3D"ltr">=
</p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0=
" role=3D"presentation">  <tbody><tr>    <td width=3D"100%" style=3D"padd=
ing: 15px 0; border-top: 1px dotted #c5c5c5;">      <table width=3D"100%"=
 cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:f=
ixed;" role=3D"presentation">        <tbody><tr>                      <td=
 valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;">          =
    <img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-=
height: 100%; outline: none; text-decoration: none; -webkit-border-radius=
: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://secur=
e.gravatar.com/avatar/314ffc6f074587fe3286d2fe35fc3998?size=3D40&amp;defa=
ult=3Dhttps%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-8=
0.png&amp;r=3Dg">            </td>                    <td width=3D"100%" =
style=3D"padding: 0; margin: 0;" valign=3D"top">            <p style=3D"f=
ont-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Ta=
homa,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; ma=
rgin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                    =
          <strong>Rcruz</strong>                          </p>           =
 <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sa=
ns',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin=
-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">   =
           Feb 2, 2023, 2:24 PM PST            </p>                      =
              <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2=
e2f; line-height: 22px; margin: 15px 0"><p style=3D"color: #2b2e2f; line-=
height: 22px; margin: 15px 0" dir=3D"ltr">Couldn't buy label. UPS label s=
ervice error: Severity: Transient, code: 9120000: detail: Ship web servic=
e is currently unavailable.</p></div>                      </td>        <=
/tr>      </tbody></table>    </td>  </tr></tbody></table></div><p dir=3D=
"ltr">If you didn=E2=80=99t get our response in your email, they sometime=
s get trapped in Spam folders.</p><p dir=3D"ltr">We appreciate your busin=
ess,<br>Amanda Jaramillo<br>Product Support Manager @ Shippo!</p><p dir=3D=
"ltr">P.S. Happy Shipping!</p></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style=3D"margin:0px auto;max-width:600px;"><table =
role=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" style=3D"font-s=
ize:0px;width:100%;" align=3D"center" border=3D"0"><tbody><tr><td style=3D=
"text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding=
:20px 0px;padding-bottom:0px;"><div class=3D"mj-column-per-100 outlook-group-fix" styl=
e=3D"vertical-align:top;display:inline-block;direction:ltr;font-size:13px=
;text-align:left;width:100%;"><table role=3D"presentation" cellpadding=3D=
"0" cellspacing=3D"0" width=3D"100%" border=3D"0"><tbody><tr><td style=3D=
"word-wrap:break-word;font-size:0px;padding:10px 25px;" align=3D"center">=
<div style=3D"cursor:auto;color:#000000;font-family:'Roboto', helvetica, =
arial, sans-serif;font-size:12px;font-weight:bold;line-height:22px;text-a=
lign:center;"><a href=3D"https://goshippo.com" style=3D"color: #7fad34; f=
ont-weight: 900; text-decoration: none;">VISIT OUR WEBSITE</a>  |  <a hre=
f=3D"https://support.goshippo.com/hc/en-us/" style=3D"color: #7fad34; fon=
t-weight: 900; text-decoration: none;">HELP CENTER</a></div></td></tr></t=
body></table></div></td></tr></tbody></table></div><div style=3D"margin:0px auto;max-width:600px;"><table =
role=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" style=3D"font-s=
ize:0px;width:100%;" align=3D"center" border=3D"0"><tbody><tr><td style=3D=
"text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding=
:20px 0px;padding-top:0px;"><div class=3D"mj-column-per-100 outlook-group-fix" styl=
e=3D"vertical-align:top;display:inline-block;font-size:0px;line-height:0p=
x;text-align:left;width:100%;"><div class=3D"mj-column-per-30 outlook-group-fix" style=
=3D"vertical-align:top;display:inline-block;direction:ltr;font-size:13px;=
text-align:left;width:30%;"><table role=3D"presentation" cellpadding=3D"0=
" cellspacing=3D"0" width=3D"100%" border=3D"0"><tbody></tbody></table></=
div><div class=3D"mj-column-per-10 outlook-group-fix" style=
=3D"vertical-align:top;display:inline-block;direction:ltr;font-size:13px;=
text-align:left;width:10%;"><table role=3D"presentation" cellpadding=3D"0=
" cellspacing=3D"0" width=3D"100%" border=3D"0"><tbody><tr><td style=3D"w=
ord-wrap:break-word;font-size:0px;padding:10px 25px;padding-right:0px;pad=
ding-left:0px;" align=3D"center"><table role=3D"presentation" cellpadding=
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:0px;" align=3D"center" border=3D"0"><tbody><tr><td style=3D"width:20px;"=
><a href=3D"https://www.facebook.com/goshippo" target=3D"_blank"><img alt=
=3D"" height=3D"auto" src=3D"https://lotusthemes.s3.us-west-2.amazonaws.c=
om/goshippo/facebook.png" style=3D"border:none;border-radius:0px;display:=
block;font-size:13px;outline:none;text-decoration:none;width:100%;height:=
auto;" width=3D"20"></a></td></tr></tbody></table></td></tr></tbody></tab=
le></div><div class=3D"mj-column-per-10 outlook-group-fix" style=
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text-align:left;width:10%;"><table role=3D"presentation" cellpadding=3D"0=
" cellspacing=3D"0" width=3D"100%" border=3D"0"><tbody><tr><td style=3D"w=
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><a href=3D"https://www.instagram.com/shipwithshippo/" target=3D"_blank">=
<img alt=3D"" height=3D"auto" src=3D"https://lotusthemes.s3.us-west-2.ama=
zonaws.com/goshippo/instagram.png" style=3D"border:none;border-radius:0px=
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ody></table></div><div class=3D"mj-column-per-10 outlook-group-fix" style=
=3D"vertical-align:top;display:inline-block;direction:ltr;font-size:13px;=
text-align:left;width:10%;"><table role=3D"presentation" cellpadding=3D"0=
" cellspacing=3D"0" width=3D"100%" border=3D"0"><tbody><tr><td style=3D"w=
ord-wrap:break-word;font-size:0px;padding:10px 25px;padding-right:0px;pad=
ding-left:0px;" align=3D"center"><table role=3D"presentation" cellpadding=
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<span style=3D"color:#FFFFFF" aria-hidden=3D"true">[R8ZMLK-QEDK5]</span>=0D=

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