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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Tue, 21 Feb 2023 14:46:50 -0400
From: Hannah Mauro <h.mauro@elitechgroup.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer
Thread-Topic: Elitech Selectra Pro M Chemistry Analyzer
Thread-Index: AdlFdksQ48AwU9RaSOqFEe6Ru7OkwQArbooH
Date: Tue, 21 Feb 2023 18:46:05 +0000
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 Content preview:  Hi Richard, I'm very sorry, but I'm not allowed to provide
    further technical/service support for non-distribution partners. You can
   try the Selectra manufacturer in the Netherlands (ccsupport@elitechg [...]
    
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Hi Richard,
I'm very sorry, but I'm not allowed to provide further technical/service su=
pport for non-distribution partners. You can try the Selectra manufacturer =
in the Netherlands (ccsupport@elitechgroup.com), but I suspect you will rec=
eive the same response.
Again, I'm very sorry.
I wish you the best,
Hannah
________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Monday, February 20, 2023 3:06 PM
To: Hannah Mauro <h.mauro@elitechgroup.com>
Subject: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Trust this email finds you well.  So we are receiving the following error m=
essages in this order:    E83, E80, E81 and E95.

The reagent arm doesnt move.

Can you steer us in the right direction?

Thanks( again),

Rich

--_000_PR0P264MB0202FEF842ABBED9EA2AE54392A59PR0P264MB0202FRAP_
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<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dus-ascii"=
>
<style type=3D"text/css" style=3D"display:none;"> P {margin-top:0;margin-bo=
ttom:0;} </style>
</head>
<body dir=3D"ltr">
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class=
=3D"elementToProof">
Hi Richard,</div>
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class=
=3D"elementToProof">
I'm very sorry, but I'm not allowed to provide further technical/service su=
pport for non-distribution partners. You can try the Selectra manufacturer =
in the Netherlands (ccsupport@elitechgroup.com), but I suspect you will rec=
eive the same response.</div>
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class=
=3D"elementToProof">
Again, I'm very sorry.&nbsp;</div>
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class=
=3D"elementToProof">
I wish you the best,</div>
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class=
=3D"elementToProof">
Hannah</div>
<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> rcruz@sapasequipment.=
com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Sent:</b> Monday, February 20, 2023 3:06 PM<br>
<b>To:</b> Hannah Mauro &lt;h.mauro@elitechgroup.com&gt;<br>
<b>Subject:</b> Elitech Selectra Pro M Chemistry Analyzer</font>
<div>&nbsp;</div>
</div>
<style>

</style>
<div lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72" style=3D"word-wrap:b=
reak-word">
<div class=3D"x_WordSection1">
<p class=3D"x_MsoNormal">Hi Hannah,</p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">Trust this email finds you well.&nbsp; So we are r=
eceiving the following error messages in this order:&nbsp; &nbsp;&nbsp;E83,=
 E80, E81 and E95.</p>
<p class=3D"x_MsoNormal">The reagent arm doesnt move.</p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">Can you steer us in the right direction?</p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">Thanks( again),&nbsp; </p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">Rich</p>
</div>
</div>
</body>
</html>

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