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Delivery-date: Tue, 21 Feb 2023 16:51:35 -0400
From: Hannah Mauro <h.mauro@elitechgroup.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer
Thread-Topic: Elitech Selectra Pro M Chemistry Analyzer
Thread-Index: AdlFdksQ48AwU9RaSOqFEe6Ru7OkwQArbooHAAQ7sYAAABchxQAAKkoAAAAMHE0=
Date: Tue, 21 Feb 2023 20:50:52 +0000
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 Content preview:  Just the customer's company name From: rcruz@sapasequipment.com
    <rcruz@sapasequipment.com> Sent: Tuesday, February 21, 2023 1:49 PM To: Hannah
    Mauro <h.mauro@elitechgr [...] 
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Just the customer's company name
________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, February 21, 2023 1:49 PM
To: Hannah Mauro <h.mauro@elitechgroup.com>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

I assumed that was the case=85=85so I can ask them for serial # . What is a=
 site name?

Thanks,

Rich

From: Hannah Mauro <h.mauro@elitechgroup.com>
Sent: Tuesday, February 21, 2023 2:47 PM
To: rcruz@sapasequipment.com
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

So, I can provide some support to end users of instruments, as long as they=
 are in the U.S.

If you've got a customer having issues, and you have their site name and se=
rial number, I can log it in our system and give some support that way. I c=
an't give direct support to equipment refurbishers/resellers ??

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Tuesday, February 21, 2023 1:42 PM
To: Hannah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.com>=
>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Oh wow=85=85I realize you are just the messenger but how does a =93unser/ow=
ner=94 of a Pro M unit get tech support now?  I have someone who owns a Pro=
 M with these problems.

Thanks,

Rich

From: Hannah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.co=
m>>
Sent: Tuesday, February 21, 2023 12:46 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Hi Richard,

I'm very sorry, but I'm not allowed to provide further technical/service su=
pport for non-distribution partners. You can try the Selectra manufacturer =
in the Netherlands (ccsupport@elitechgroup.com<mailto:ccsupport@elitechgrou=
p.com>), but I suspect you will receive the same response.

Again, I'm very sorry.

I wish you the best,

Hannah

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Monday, February 20, 2023 3:06 PM
To: Hannah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.com>=
>
Subject: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Trust this email finds you well.  So we are receiving the following error m=
essages in this order:    E83, E80, E81 and E95.

The reagent arm doesnt move.

Can you steer us in the right direction?

Thanks( again),

Rich

--_000_PR0P264MB0202C380F092F145DA2A4CF792A59PR0P264MB0202FRAP_
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<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DWindows-1=
252">
<style type=3D"text/css" style=3D"display:none;"> P {margin-top:0;margin-bo=
ttom:0;} </style>
</head>
<body dir=3D"ltr">
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class=
=3D"elementToProof">
Just the customer's company name</div>
<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> rcruz@sapasequipment.=
com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Sent:</b> Tuesday, February 21, 2023 1:49 PM<br>
<b>To:</b> Hannah Mauro &lt;h.mauro@elitechgroup.com&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</font>
<div>&nbsp;</div>
</div>
<style>

</style>
<div lang=3D"EN-US" link=3D"#0563C1" vlink=3D"purple" style=3D"word-wrap:br=
eak-word">
<div class=3D"x_WordSection1">
<p class=3D"x_MsoNormal">I assumed that was the case=85=85so I can ask them=
 for serial # . What is a site name?&nbsp;
</p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">Thanks, </p>
<p class=3D"x_MsoNormal">Rich</p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_MsoNormal"><b>From:</b> Hannah Mauro &lt;h.mauro@elitechgroup=
.com&gt; <br>
<b>Sent:</b> Tuesday, February 21, 2023 2:47 PM<br>
<b>To:</b> rcruz@sapasequipment.com<br>
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<div>
<p class=3D"x_MsoNormal" style=3D"background:white"><span style=3D"font-siz=
e:12.0pt; color:black">So, I
<i>can </i>provide some support to end users of instruments, as long as the=
y are in the U.S.&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal" style=3D"background:white"><span style=3D"font-siz=
e:12.0pt; color:black">If you've got a customer having issues, and you have=
 their site name and serial number, I can log it in our system and give som=
e support that way. I
<i>can't</i>&nbsp;give direct support to equipment refurbishers/resellers&n=
bsp;</span><span style=3D"font-size:12.0pt; font-family:&quot;Segoe UI Emoj=
i&quot;,sans-serif; color:black">&#128533;</span><span style=3D"font-size:1=
2.0pt; color:black"></span></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"2" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_divRplyFwdMsg">
<p class=3D"x_MsoNormal"><b><span style=3D"color:black">From:</span></b><sp=
an style=3D"color:black">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;<br>
<b>Sent:</b> Tuesday, February 21, 2023 1:42 PM<br>
<b>To:</b> Hannah Mauro &lt;<a href=3D"mailto:h.mauro@elitechgroup.com">h.m=
auro@elitechgroup.com</a>&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> </p>
<div>
<p class=3D"x_MsoNormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xmsonormal">Oh wow=85=85I realize you are just the messenger =
but how does a =93unser/owner=94 of a Pro M unit get tech support now?&nbsp=
; I have someone who owns a Pro M with these problems.&nbsp;
</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">Thanks, </p>
<p class=3D"x_xmsonormal">Rich</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xmsonormal"><b>From:</b> Hannah Mauro &lt;<a href=3D"mailto:h=
.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;
<br>
<b>Sent:</b> Tuesday, February 21, 2023 12:46 PM<br>
<b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a><br>
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xmsonormal">&nbsp;</p>
<div>
<p class=3D"x_xmsonormal" style=3D"background:white"><span style=3D"font-si=
ze:12.0pt; color:black">Hi Richard,</span></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"background:white"><span style=3D"font-si=
ze:12.0pt; color:black">I'm very sorry, but I'm not allowed to provide furt=
her technical/service support for non-distribution partners. You can try th=
e Selectra manufacturer in the Netherlands
 (<a href=3D"mailto:ccsupport@elitechgroup.com">ccsupport@elitechgroup.com<=
/a>), but I suspect you will receive the same response.</span></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"background:white"><span style=3D"font-si=
ze:12.0pt; color:black">Again, I'm very sorry.&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"background:white"><span style=3D"font-si=
ze:12.0pt; color:black">I wish you the best,</span></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"background:white"><span style=3D"font-si=
ze:12.0pt; color:black">Hannah</span></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"1" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_x_divRplyFwdMsg">
<p class=3D"x_xmsonormal"><b><span style=3D"color:black">From:</span></b><s=
pan style=3D"color:black">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;<br>
<b>Sent:</b> Monday, February 20, 2023 3:06 PM<br>
<b>To:</b> Hannah Mauro &lt;<a href=3D"mailto:h.mauro@elitechgroup.com">h.m=
auro@elitechgroup.com</a>&gt;<br>
<b>Subject:</b> Elitech Selectra Pro M Chemistry Analyzer</span> </p>
<div>
<p class=3D"x_xmsonormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xxmsonormal">Hi Hannah,</p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">Trust this email finds you well.&nbsp; So we are=
 receiving the following error messages in this order:&nbsp; &nbsp;&nbsp;E8=
3, E80, E81 and E95.</p>
<p class=3D"x_xxmsonormal">The reagent arm doesnt move.</p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">Can you steer us in the right direction?</p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">Thanks( again),&nbsp; </p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">Rich</p>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>

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