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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Tue, 21 Feb 2023 17:07:53 -0400
From: Hannah Mauro <h.mauro@elitechgroup.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>, 'paulo wong'
	<paulo_wong@hotmail.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer
Thread-Topic: Elitech Selectra Pro M Chemistry Analyzer
Thread-Index: AQJOXCz6c7Dv9Ok24bz7m4TU1bdpJAHJgN5eAdW5/oat0rxr0IAAAWAY
Date: Tue, 21 Feb 2023 21:07:09 +0000
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 Content preview:  Hi Paolo, Can you tell me what company I can log this ticket
    under? It looks like those errors are as follows: * E80: Reagent Arm 14V
   Failed * E81: Reagent Arm 30V Failed * E83: Reagent Arm Vertical Error * E95:
    Reagent Arm Horiz. Reset Failed 
 Content analysis details:   (0.2 points, 5.0 required)
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Hi Paolo,
Can you tell me what company I can log this ticket under?
It looks like those errors are as follows:

*   E80: Reagent Arm 14V Failed
  *   E81: Reagent Arm 30V Failed
  *   E83: Reagent Arm Vertical Error
  *   E95: Reagent Arm Horiz. Reset Failed

Generally these are caused by something blocking the arm movement (did it h=
it on anything?) and getting the arm out of alignment. It could also be a m=
alfunction of the optical switches or timing belts in the arm.
Can you try turning the instrument fully off (both the computer and the swi=
tch on the back), moving the arms back and forth and up and down a few time=
s, and then powering it back on?
Thanks,
Hannah
________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, February 21, 2023 2:02 PM
To: 'paulo wong' <paulo_wong@hotmail.com>; Hannah Mauro <h.mauro@elitechgro=
up.com>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hello Paulo and Hannah,

As Hannah just explained to me, the company=92s policy is now to support on=
ly to direct =93users=94 and not third parties( as me).  As such I am placi=
ng you two in contact so Paulo can review the error messages he is receivin=
g.

Paulo,

I can assure you that you are in GREAT hands; Hannah has supported me with =
all my questions and issues in the past.

Thanks and let me know if I can be of any help.

Best,

Rich

From: paulo wong <paulo_wong@hotmail.com>
Sent: Tuesday, February 21, 2023 2:54 PM
To: rcruz@sapasequipment.com
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Sure, it's 11-7425

Obtener Outlook para Android<https://aka.ms/AAb9ysg>

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Tuesday, February 21, 2023 2:51:29 PM
To: paulo_wong@hotmail.com<mailto:paulo_wong@hotmail.com> <paulo_wong@hotma=
il.com<mailto:paulo_wong@hotmail.com>>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo, can you provide serial number of the unit?  Thanks, Rich

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Tuesday, February 21, 2023 12:17 PM
To: 'paulo_wong@hotmail.com' <paulo_wong@hotmail.com<mailto:paulo_wong@hotm=
ail.com>>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo,

I know she was out yesterday with the holiday but I just left her a voice m=
ail to call me back.

Details forthcoming,

Richard

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Monday, February 20, 2023 5:30 PM
To: paulo_wong@hotmail.com<mailto:paulo_wong@hotmail.com>
Subject: FW: Elitech Selectra Pro M Chemistry Analyzer

FYI

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Monday, February 20, 2023 4:06 PM
To: 'Hannah Mauro' <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.co=
m>>
Subject: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Trust this email finds you well.  So we are receiving the following error m=
essages in this order:    E83, E80, E81 and E95.

The reagent arm doesnt move.

Can you steer us in the right direction?

Thanks( again),

Rich

--_000_PR0P264MB02027CF9F0D0B6E02ED2B59892A59PR0P264MB0202FRAP_
Content-Type: text/html; charset="Windows-1252"
Content-Transfer-Encoding: quoted-printable

<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DWindows-1=
252">
<style type=3D"text/css" style=3D"display:none;"> P {margin-top:0;margin-bo=
ttom:0;} </style>
</head>
<body dir=3D"ltr">
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class=
=3D"elementToProof">
Hi Paolo,&nbsp;</div>
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class=
=3D"elementToProof">
Can you tell me what company I can log this ticket under?</div>
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class=
=3D"elementToProof">
It looks like those errors are as follows:</div>
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class=
=3D"elementToProof">
<ul>
<li>E80: Reagent Arm 14V Failed</li><li>E81: Reagent Arm 30V Failed</li><li=
>E83: Reagent Arm Vertical Error</li><li>E95: Reagent Arm Horiz. Reset Fail=
ed</li></ul>
<div>Generally these are caused by something blocking the arm movement (did=
 it hit on anything?) and getting the arm out of alignment. It could also b=
e a malfunction of the optical switches or timing belts in the arm.&nbsp;</=
div>
<div>Can you try turning the instrument fully off (both the computer and th=
e switch on the back), moving the arms back and forth and up and down a few=
 times, and then powering it back on?</div>
<div>Thanks,<br>
Hannah</div>
</div>
<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> rcruz@sapasequipment.=
com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Sent:</b> Tuesday, February 21, 2023 2:02 PM<br>
<b>To:</b> 'paulo wong' &lt;paulo_wong@hotmail.com&gt;; Hannah Mauro &lt;h.=
mauro@elitechgroup.com&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</font>
<div>&nbsp;</div>
</div>
<style>

</style>
<div lang=3D"EN-US" link=3D"#0563C1" vlink=3D"purple" style=3D"word-wrap:br=
eak-word">
<div class=3D"x_WordSection1">
<p class=3D"x_MsoNormal">Hello Paulo and Hannah, </p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">As Hannah just explained to me, the company=92s po=
licy is now to support only to direct =93users=94 and not third parties( as=
 me).&nbsp; As such I am placing you two in contact so Paulo can review the=
 error messages he is receiving.</p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">Paulo, </p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">I can assure you that you are in GREAT hands; Hann=
ah has supported me with all my questions and issues in the past.&nbsp;
</p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">Thanks and let me know if I can be of any help.&nb=
sp; </p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">Best, </p>
<p class=3D"x_MsoNormal">Rich</p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_MsoNormal"><b>From:</b> paulo wong &lt;paulo_wong@hotmail.com=
&gt; <br>
<b>Sent:</b> Tuesday, February 21, 2023 2:54 PM<br>
<b>To:</b> rcruz@sapasequipment.com<br>
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">Sure, it's <span style=3D"background:yellow">11-74=
25</span> </p>
<div>
<p class=3D"x_MsoNormal">&nbsp;</p>
</div>
<div id=3D"x_ms-outlook-mobile-signature">
<p class=3D"x_MsoNormal">Obtener <a href=3D"https://aka.ms/AAb9ysg">Outlook=
 para Android</a></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"1" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_divRplyFwdMsg">
<p class=3D"x_MsoNormal"><b><span style=3D"color:black">From:</span></b><sp=
an style=3D"color:black">
</span><a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com=
</a><span style=3D"color:black"> &lt;</span><a href=3D"mailto:rcruz@sapaseq=
uipment.com">rcruz@sapasequipment.com</a><span style=3D"color:black">&gt;<b=
r>
<b>Sent:</b> Tuesday, February 21, 2023 2:51:29 PM<br>
<b>To:</b> </span><a href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotm=
ail.com</a><span style=3D"color:black"> &lt;</span><a href=3D"mailto:paulo_=
wong@hotmail.com">paulo_wong@hotmail.com</a><span style=3D"color:black">&gt=
;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> </p>
<div>
<p class=3D"x_MsoNormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xmsonormal">Hi Paulo, can you provide serial number of the un=
it?&nbsp; Thanks, Rich</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xmsonormal"><b>From:</b> <a href=3D"mailto:rcruz@sapasequipme=
nt.com">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequip=
ment.com">rcruz@sapasequipment.com</a>&gt;
<br>
<b>Sent:</b> Tuesday, February 21, 2023 12:17 PM<br>
<b>To:</b> 'paulo_wong@hotmail.com' &lt;<a href=3D"mailto:paulo_wong@hotmai=
l.com">paulo_wong@hotmail.com</a>&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">Hi Paulo, </p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">I know she was out yesterday with the holiday but=
 I just left her a voice mail to call me back.&nbsp;
</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">Details forthcoming,</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">Richard</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xmsonormal"><b>From:</b> <a href=3D"mailto:rcruz@sapasequipme=
nt.com">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequip=
ment.com">rcruz@sapasequipment.com</a>&gt;
<br>
<b>Sent:</b> Monday, February 20, 2023 5:30 PM<br>
<b>To:</b> <a href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com=
</a><br>
<b>Subject:</b> FW: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">FYI</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xmsonormal"><b>From:</b> <a href=3D"mailto:rcruz@sapasequipme=
nt.com">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequip=
ment.com">rcruz@sapasequipment.com</a>&gt;
<br>
<b>Sent:</b> Monday, February 20, 2023 4:06 PM<br>
<b>To:</b> 'Hannah Mauro' &lt;<a href=3D"mailto:h.mauro@elitechgroup.com">h=
.mauro@elitechgroup.com</a>&gt;<br>
<b>Subject:</b> Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">Hi Hannah,</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">Trust this email finds you well.&nbsp; So we are =
receiving the following error messages in this order:&nbsp; &nbsp;&nbsp;E83=
, E80, E81 and E95.</p>
<p class=3D"x_xmsonormal">The reagent arm doesnt move.</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">Can you steer us in the right direction?</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">Thanks( again),&nbsp; </p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">Rich</p>
</div>
</div>
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