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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Wed, 22 Feb 2023 19:55:17 -0400
From: Hannah Mauro <h.mauro@elitechgroup.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer
Thread-Topic: Elitech Selectra Pro M Chemistry Analyzer
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Date: Wed, 22 Feb 2023 23:54:30 +0000
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 Content preview:  He did, thanks! From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
    Sent: Wednesday, February 22, 2023 4:52 PM To: Hannah Mauro <h.mauro@elitechgroup.com>
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He did, thanks!
________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Wednesday, February 22, 2023 4:52 PM
To: Hannah Mauro <h.mauro@elitechgroup.com>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Just curious if Paulo reached out to you?

Thanks, Rich

From: Hannah Mauro <h.mauro@elitechgroup.com>
Sent: Tuesday, February 21, 2023 3:07 PM
To: rcruz@sapasequipment.com; 'paulo wong' <paulo_wong@hotmail.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Hi Paolo,

Can you tell me what company I can log this ticket under?

It looks like those errors are as follows:

*   E80: Reagent Arm 14V Failed
  *   E81: Reagent Arm 30V Failed
  *   E83: Reagent Arm Vertical Error
  *   E95: Reagent Arm Horiz. Reset Failed

Generally these are caused by something blocking the arm movement (did it h=
it on anything?) and getting the arm out of alignment. It could also be a m=
alfunction of the optical switches or timing belts in the arm.

Can you try turning the instrument fully off (both the computer and the swi=
tch on the back), moving the arms back and forth and up and down a few time=
s, and then powering it back on?

Thanks,
Hannah

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Tuesday, February 21, 2023 2:02 PM
To: 'paulo wong' <paulo_wong@hotmail.com<mailto:paulo_wong@hotmail.com>>; H=
annah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.com>>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hello Paulo and Hannah,

As Hannah just explained to me, the company=92s policy is now to support on=
ly to direct =93users=94 and not third parties( as me).  As such I am placi=
ng you two in contact so Paulo can review the error messages he is receivin=
g.

Paulo,

I can assure you that you are in GREAT hands; Hannah has supported me with =
all my questions and issues in the past.

Thanks and let me know if I can be of any help.

Best,

Rich

From: paulo wong <paulo_wong@hotmail.com<mailto:paulo_wong@hotmail.com>>
Sent: Tuesday, February 21, 2023 2:54 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Sure, it's 11-7425

Obtener Outlook para Android<https://aka.ms/AAb9ysg>

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Tuesday, February 21, 2023 2:51:29 PM
To: paulo_wong@hotmail.com<mailto:paulo_wong@hotmail.com> <paulo_wong@hotma=
il.com<mailto:paulo_wong@hotmail.com>>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo, can you provide serial number of the unit?  Thanks, Rich

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Tuesday, February 21, 2023 12:17 PM
To: 'paulo_wong@hotmail.com' <paulo_wong@hotmail.com<mailto:paulo_wong@hotm=
ail.com>>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo,

I know she was out yesterday with the holiday but I just left her a voice m=
ail to call me back.

Details forthcoming,

Richard

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Monday, February 20, 2023 5:30 PM
To: paulo_wong@hotmail.com<mailto:paulo_wong@hotmail.com>
Subject: FW: Elitech Selectra Pro M Chemistry Analyzer

FYI

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Monday, February 20, 2023 4:06 PM
To: 'Hannah Mauro' <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.co=
m>>
Subject: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Trust this email finds you well.  So we are receiving the following error m=
essages in this order:    E83, E80, E81 and E95.

The reagent arm doesnt move.

Can you steer us in the right direction?

Thanks( again),

Rich

--_000_MR2P264MB01934067C3E481FDE3837EC292AA9MR2P264MB0193FRAP_
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<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DWindows-1=
252">
<style type=3D"text/css" style=3D"display:none;"> P {margin-top:0;margin-bo=
ttom:0;} </style>
</head>
<body dir=3D"ltr">
<div style=3D"font-family: Calibri, Arial, Helvetica, sans-serif; font-size=
: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class=
=3D"elementToProof">
He did, thanks!</div>
<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> rcruz@sapasequipment.=
com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Sent:</b> Wednesday, February 22, 2023 4:52 PM<br>
<b>To:</b> Hannah Mauro &lt;h.mauro@elitechgroup.com&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</font>
<div>&nbsp;</div>
</div>
<style>

</style>
<div lang=3D"EN-US" link=3D"#0563C1" vlink=3D"purple" style=3D"word-wrap:br=
eak-word">
<div class=3D"x_WordSection1">
<p class=3D"x_MsoNormal">Hi Hannah, </p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">Just curious if Paulo reached out to you?&nbsp; </=
p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal">Thanks, Rich</p>
<p class=3D"x_MsoNormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_MsoNormal"><b>From:</b> Hannah Mauro &lt;h.mauro@elitechgroup=
.com&gt; <br>
<b>Sent:</b> Tuesday, February 21, 2023 3:07 PM<br>
<b>To:</b> rcruz@sapasequipment.com; 'paulo wong' &lt;paulo_wong@hotmail.co=
m&gt;<br>
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<div>
<p class=3D"x_MsoNormal" style=3D"background:white"><span style=3D"font-siz=
e:12.0pt; color:black">Hi Paolo,&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal" style=3D"background:white"><span style=3D"font-siz=
e:12.0pt; color:black">Can you tell me what company I can log this ticket u=
nder?</span></p>
</div>
<div>
<p class=3D"x_MsoNormal" style=3D"background:white"><span style=3D"font-siz=
e:12.0pt; color:black">It looks like those errors are as follows:</span></p=
>
</div>
<div>
<ul type=3D"disc">
<li class=3D"x_MsoNormal" style=3D"color:black; background:white"><span sty=
le=3D"font-size:12.0pt">E80: Reagent Arm 14V Failed</span></li><li class=3D=
"x_MsoNormal" style=3D"color:black; background:white"><span style=3D"font-s=
ize:12.0pt">E81: Reagent Arm 30V Failed</span></li><li class=3D"x_MsoNormal=
" style=3D"color:black; background:white"><span style=3D"font-size:12.0pt">=
E83: Reagent Arm Vertical Error</span></li><li class=3D"x_MsoNormal" style=
=3D"color:black; background:white"><span style=3D"font-size:12.0pt">E95: Re=
agent Arm Horiz. Reset Failed</span></li></ul>
<div>
<p class=3D"x_MsoNormal" style=3D"background:white"><span style=3D"font-siz=
e:12.0pt; color:black">Generally these are caused by something blocking the=
 arm movement (did it hit on anything?) and getting the arm out of alignmen=
t. It could also be a malfunction of the
 optical switches or timing belts in the arm.&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal" style=3D"background:white"><span style=3D"font-siz=
e:12.0pt; color:black">Can you try turning the instrument fully off (both t=
he computer and the switch on the back), moving the arms back and forth and=
 up and down a few times, and then powering
 it back on?</span></p>
</div>
<div>
<p class=3D"x_MsoNormal" style=3D"background:white"><span style=3D"font-siz=
e:12.0pt; color:black">Thanks,<br>
Hannah</span></p>
</div>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"2" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_divRplyFwdMsg">
<p class=3D"x_MsoNormal"><b><span style=3D"color:black">From:</span></b><sp=
an style=3D"color:black">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;<br>
<b>Sent:</b> Tuesday, February 21, 2023 2:02 PM<br>
<b>To:</b> 'paulo wong' &lt;<a href=3D"mailto:paulo_wong@hotmail.com">paulo=
_wong@hotmail.com</a>&gt;; Hannah Mauro &lt;<a href=3D"mailto:h.mauro@elite=
chgroup.com">h.mauro@elitechgroup.com</a>&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> </p>
<div>
<p class=3D"x_MsoNormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xmsonormal">Hello Paulo and Hannah, </p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">As Hannah just explained to me, the company=92s p=
olicy is now to support only to direct =93users=94 and not third parties( a=
s me).&nbsp; As such I am placing you two in contact so Paulo can review th=
e error messages he is receiving.</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">Paulo, </p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">I can assure you that you are in GREAT hands; Han=
nah has supported me with all my questions and issues in the past.&nbsp;
</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">Thanks and let me know if I can be of any help.&n=
bsp; </p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">Best, </p>
<p class=3D"x_xmsonormal">Rich</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xmsonormal"><b>From:</b> paulo wong &lt;<a href=3D"mailto:pau=
lo_wong@hotmail.com">paulo_wong@hotmail.com</a>&gt;
<br>
<b>Sent:</b> Tuesday, February 21, 2023 2:54 PM<br>
<b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a><br>
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal">Sure, it's <span style=3D"color:black; background=
:yellow">11-7425</span>
</p>
<div>
<p class=3D"x_xmsonormal">&nbsp;</p>
</div>
<div id=3D"x_x_ms-outlook-mobile-signature">
<p class=3D"x_xmsonormal">Obtener <a href=3D"https://aka.ms/AAb9ysg">Outloo=
k para Android</a></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"1" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_x_divRplyFwdMsg">
<p class=3D"x_xmsonormal"><b><span style=3D"color:black">From:</span></b><s=
pan style=3D"color:black">
</span><a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com=
</a><span style=3D"color:black"> &lt;</span><a href=3D"mailto:rcruz@sapaseq=
uipment.com">rcruz@sapasequipment.com</a><span style=3D"color:black">&gt;<b=
r>
<b>Sent:</b> Tuesday, February 21, 2023 2:51:29 PM<br>
<b>To:</b> </span><a href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotm=
ail.com</a><span style=3D"color:black"> &lt;</span><a href=3D"mailto:paulo_=
wong@hotmail.com">paulo_wong@hotmail.com</a><span style=3D"color:black">&gt=
;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> </p>
<div>
<p class=3D"x_xmsonormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xxmsonormal">Hi Paulo, can you provide serial number of the u=
nit?&nbsp; Thanks, Rich</p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xxmsonormal"><b>From:</b> <a href=3D"mailto:rcruz@sapasequipm=
ent.com">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequi=
pment.com">rcruz@sapasequipment.com</a>&gt;
<br>
<b>Sent:</b> Tuesday, February 21, 2023 12:17 PM<br>
<b>To:</b> 'paulo_wong@hotmail.com' &lt;<a href=3D"mailto:paulo_wong@hotmai=
l.com">paulo_wong@hotmail.com</a>&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">Hi Paulo, </p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">I know she was out yesterday with the holiday bu=
t I just left her a voice mail to call me back.&nbsp;
</p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">Details forthcoming,</p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">Richard</p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xxmsonormal"><b>From:</b> <a href=3D"mailto:rcruz@sapasequipm=
ent.com">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequi=
pment.com">rcruz@sapasequipment.com</a>&gt;
<br>
<b>Sent:</b> Monday, February 20, 2023 5:30 PM<br>
<b>To:</b> <a href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com=
</a><br>
<b>Subject:</b> FW: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">FYI</p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xxmsonormal"><b>From:</b> <a href=3D"mailto:rcruz@sapasequipm=
ent.com">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequi=
pment.com">rcruz@sapasequipment.com</a>&gt;
<br>
<b>Sent:</b> Monday, February 20, 2023 4:06 PM<br>
<b>To:</b> 'Hannah Mauro' &lt;<a href=3D"mailto:h.mauro@elitechgroup.com">h=
.mauro@elitechgroup.com</a>&gt;<br>
<b>Subject:</b> Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">Hi Hannah,</p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">Trust this email finds you well.&nbsp; So we are=
 receiving the following error messages in this order:&nbsp; &nbsp;&nbsp;E8=
3, E80, E81 and E95.</p>
<p class=3D"x_xxmsonormal">The reagent arm doesnt move.</p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">Can you steer us in the right direction?</p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">Thanks( again),&nbsp; </p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">Rich</p>
</div>
</div>
</div>
</div>
</div>
</div>
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