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Delivery-date: Fri, 24 Feb 2023 10:52:51 -0400
From: Hannah Mauro <h.mauro@elitechgroup.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer
Thread-Topic: Elitech Selectra Pro M Chemistry Analyzer
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 Content preview:  They solved it ?? It was a fuse. From: rcruz@sapasequipment.com
    <rcruz@sapasequipment.com> Sent: Friday, February 24, 2023 7:27 AM To: Hannah
    Mauro <h.mauro@elitechgro [...] 
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They solved it ?? It was a fuse.
________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Friday, February 24, 2023 7:27 AM
To: Hannah Mauro <h.mauro@elitechgroup.com>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

From: Hannah Mauro <h.mauro@elitechgroup.com>
Sent: Friday, February 24, 2023 8:26 AM
To: rcruz@sapasequipment.com
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Haha, we can hope so!

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Friday, February 24, 2023 7:25 AM
To: Hannah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.com>=
>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Well maybe =93no news is good news=94=85.?

From: Hannah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.co=
m>>
Sent: Friday, February 24, 2023 8:24 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

I'm not sure. I emailed him a couple times to ask what he meant by that

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Friday, February 24, 2023 7:23 AM
To: Hannah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.com>=
>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah

Clean meaning =93fix=94  ?

From: Hannah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.co=
m>>
Sent: Friday, February 24, 2023 8:20 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

?? I'll always help wherever I can. And sure, that makes sense. He said the=
y cleaned the arm, so I'm trying to find out what they did to clean it.

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Thursday, February 23, 2023 4:33 PM
To: Hannah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.com>=
>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

I truly appreciate all the support you have given.  This is a delicate matt=
er ( for me)=85=85I know these arm issues weren=92t there before=85.

Best

Rich

From: Hannah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.co=
m>>
Sent: Thursday, February 23, 2023 8:22 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Not yet. I'm waiting for him to respond to my follow-up questions

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Wednesday, February 22, 2023 5:08 PM
To: Hannah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.com>=
>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Can you tell me if his issues were solved?

Thanks

From: Hannah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.co=
m>>
Sent: Wednesday, February 22, 2023 5:55 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

He did, thanks!

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Wednesday, February 22, 2023 4:52 PM
To: Hannah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.com>=
>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Just curious if Paulo reached out to you?

Thanks, Rich

From: Hannah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.co=
m>>
Sent: Tuesday, February 21, 2023 3:07 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>; 'paulo wong'=
 <paulo_wong@hotmail.com<mailto:paulo_wong@hotmail.com>>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Hi Paolo,

Can you tell me what company I can log this ticket under?

It looks like those errors are as follows:

*   E80: Reagent Arm 14V Failed
  *   E81: Reagent Arm 30V Failed
  *   E83: Reagent Arm Vertical Error
  *   E95: Reagent Arm Horiz. Reset Failed

Generally these are caused by something blocking the arm movement (did it h=
it on anything?) and getting the arm out of alignment. It could also be a m=
alfunction of the optical switches or timing belts in the arm.

Can you try turning the instrument fully off (both the computer and the swi=
tch on the back), moving the arms back and forth and up and down a few time=
s, and then powering it back on?

Thanks,
Hannah

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Tuesday, February 21, 2023 2:02 PM
To: 'paulo wong' <paulo_wong@hotmail.com<mailto:paulo_wong@hotmail.com>>; H=
annah Mauro <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.com>>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hello Paulo and Hannah,

As Hannah just explained to me, the company=92s policy is now to support on=
ly to direct =93users=94 and not third parties( as me).  As such I am placi=
ng you two in contact so Paulo can review the error messages he is receivin=
g.

Paulo,

I can assure you that you are in GREAT hands; Hannah has supported me with =
all my questions and issues in the past.

Thanks and let me know if I can be of any help.

Best,

Rich

From: paulo wong <paulo_wong@hotmail.com<mailto:paulo_wong@hotmail.com>>
Sent: Tuesday, February 21, 2023 2:54 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: Re: Elitech Selectra Pro M Chemistry Analyzer

Sure, it's 11-7425

Obtener Outlook para Android<https://aka.ms/AAb9ysg>

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Tuesday, February 21, 2023 2:51:29 PM
To: paulo_wong@hotmail.com<mailto:paulo_wong@hotmail.com> <paulo_wong@hotma=
il.com<mailto:paulo_wong@hotmail.com>>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo, can you provide serial number of the unit?  Thanks, Rich

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Tuesday, February 21, 2023 12:17 PM
To: 'paulo_wong@hotmail.com' <paulo_wong@hotmail.com<mailto:paulo_wong@hotm=
ail.com>>
Subject: RE: Elitech Selectra Pro M Chemistry Analyzer

Hi Paulo,

I know she was out yesterday with the holiday but I just left her a voice m=
ail to call me back.

Details forthcoming,

Richard

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Monday, February 20, 2023 5:30 PM
To: paulo_wong@hotmail.com<mailto:paulo_wong@hotmail.com>
Subject: FW: Elitech Selectra Pro M Chemistry Analyzer

FYI

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Monday, February 20, 2023 4:06 PM
To: 'Hannah Mauro' <h.mauro@elitechgroup.com<mailto:h.mauro@elitechgroup.co=
m>>
Subject: Elitech Selectra Pro M Chemistry Analyzer

Hi Hannah,

Trust this email finds you well.  So we are receiving the following error m=
essages in this order:    E83, E80, E81 and E95.

The reagent arm doesnt move.

Can you steer us in the right direction?

Thanks( again),

Rich

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They solved it <span id=3D"&#55357;&#56898;">&#55357;&#56898; It was a fuse=
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<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
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com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Sent:</b> Friday, February 24, 2023 7:27 AM<br>
<b>To:</b> Hannah Mauro &lt;h.mauro@elitechgroup.com&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</font>
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<p class=3D"x_MsoNormal"><b>From:</b> Hannah Mauro &lt;h.mauro@elitechgroup=
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<b>Sent:</b> Friday, February 24, 2023 8:26 AM<br>
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<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry Analyzer</p>
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<p class=3D"x_MsoNormal">&nbsp;</p>
<div>
<p class=3D"x_MsoNormal" style=3D"background:white"><span style=3D"font-siz=
e:12.0pt; color:black">Haha, we can hope so!</span></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"2" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_divRplyFwdMsg">
<p class=3D"x_MsoNormal"><b><span style=3D"color:black">From:</span></b><sp=
an style=3D"color:black">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;<br>
<b>Sent:</b> Friday, February 24, 2023 7:25 AM<br>
<b>To:</b> Hannah Mauro &lt;<a href=3D"mailto:h.mauro@elitechgroup.com">h.m=
auro@elitechgroup.com</a>&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> </p>
<div>
<p class=3D"x_MsoNormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xmsonormal">Well maybe =93no news is good news=94=85.?</p>
<p class=3D"x_xmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xmsonormal"><b>From:</b> Hannah Mauro &lt;<a href=3D"mailto:h=
.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;
<br>
<b>Sent:</b> Friday, February 24, 2023 8:24 AM<br>
<b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a><br>
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xmsonormal">&nbsp;</p>
<div>
<p class=3D"x_xmsonormal" style=3D"background:white"><span style=3D"font-si=
ze:12.0pt; color:black">I'm not sure. I emailed him a couple times to ask w=
hat he meant by that</span></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"2" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_x_divRplyFwdMsg">
<p class=3D"x_xmsonormal"><b><span style=3D"color:black">From:</span></b><s=
pan style=3D"color:black">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;<br>
<b>Sent:</b> Friday, February 24, 2023 7:23 AM<br>
<b>To:</b> Hannah Mauro &lt;<a href=3D"mailto:h.mauro@elitechgroup.com">h.m=
auro@elitechgroup.com</a>&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> </p>
<div>
<p class=3D"x_xmsonormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xxmsonormal">Hi Hannah</p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<p class=3D"x_xxmsonormal">Clean meaning =93fix=94&nbsp; ?&nbsp; </p>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xxmsonormal"><b>From:</b> Hannah Mauro &lt;<a href=3D"mailto:=
h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;
<br>
<b>Sent:</b> Friday, February 24, 2023 8:20 AM<br>
<b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a><br>
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<div>
<p class=3D"x_xxmsonormal" style=3D"background:white"><span style=3D"font-s=
ize:12.0pt; font-family:&quot;Segoe UI Emoji&quot;,sans-serif; color:black"=
>&#128522;</span><span style=3D"font-size:12.0pt; color:black"> I'll always=
 help wherever I can. And sure, that makes sense. He said
 they cleaned the arm, so I'm trying to find out what they did to clean it.=
</span></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"2" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_x_x_divRplyFwdMsg">
<p class=3D"x_xxmsonormal"><b><span style=3D"color:black">From:</span></b><=
span style=3D"color:black">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;<br>
<b>Sent:</b> Thursday, February 23, 2023 4:33 PM<br>
<b>To:</b> Hannah Mauro &lt;<a href=3D"mailto:h.mauro@elitechgroup.com">h.m=
auro@elitechgroup.com</a>&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> </p>
<div>
<p class=3D"x_xxmsonormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xxxmsonormal">I truly appreciate all the support you have giv=
en.&nbsp; This is a delicate matter ( for me)=85=85I know these arm issues =
weren=92t there before=85.</p>
<p class=3D"x_xxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxmsonormal">Best</p>
<p class=3D"x_xxxmsonormal">Rich</p>
<p class=3D"x_xxxmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xxxmsonormal"><b>From:</b> Hannah Mauro &lt;<a href=3D"mailto=
:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;
<br>
<b>Sent:</b> Thursday, February 23, 2023 8:22 AM<br>
<b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a><br>
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xxxmsonormal">&nbsp;</p>
<div>
<p class=3D"x_xxxmsonormal" style=3D"background:white"><span style=3D"font-=
size:12.0pt; color:black">Not yet. I'm waiting for him to respond to my fol=
low-up questions</span></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"2" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_x_x_x_divRplyFwdMsg">
<p class=3D"x_xxxmsonormal"><b><span style=3D"color:black">From:</span></b>=
<span style=3D"color:black">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;<br>
<b>Sent:</b> Wednesday, February 22, 2023 5:08 PM<br>
<b>To:</b> Hannah Mauro &lt;<a href=3D"mailto:h.mauro@elitechgroup.com">h.m=
auro@elitechgroup.com</a>&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> </p>
<div>
<p class=3D"x_xxxmsonormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xxxxmsonormal">Can you tell me if his issues were solved?&nbs=
p;&nbsp; </p>
<p class=3D"x_xxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxmsonormal">Thanks</p>
<p class=3D"x_xxxxmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xxxxmsonormal"><b>From:</b> Hannah Mauro &lt;<a href=3D"mailt=
o:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;
<br>
<b>Sent:</b> Wednesday, February 22, 2023 5:55 PM<br>
<b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a><br>
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xxxxmsonormal">&nbsp;</p>
<div>
<p class=3D"x_xxxxmsonormal" style=3D"background:white"><span style=3D"font=
-size:12.0pt; color:black">He did, thanks!</span></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"2" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_x_x_x_x_divRplyFwdMsg">
<p class=3D"x_xxxxmsonormal"><b><span style=3D"color:black">From:</span></b=
><span style=3D"color:black">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;<br>
<b>Sent:</b> Wednesday, February 22, 2023 4:52 PM<br>
<b>To:</b> Hannah Mauro &lt;<a href=3D"mailto:h.mauro@elitechgroup.com">h.m=
auro@elitechgroup.com</a>&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> </p>
<div>
<p class=3D"x_xxxxmsonormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xxxxxmsonormal">Hi Hannah, </p>
<p class=3D"x_xxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxmsonormal">Just curious if Paulo reached out to you?&nbs=
p; </p>
<p class=3D"x_xxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxmsonormal">Thanks, Rich</p>
<p class=3D"x_xxxxxmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xxxxxmsonormal"><b>From:</b> Hannah Mauro &lt;<a href=3D"mail=
to:h.mauro@elitechgroup.com">h.mauro@elitechgroup.com</a>&gt;
<br>
<b>Sent:</b> Tuesday, February 21, 2023 3:07 PM<br>
<b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a>; 'paulo wong' &lt;<a href=3D"mailto:paulo_wong@hotmail.com">paulo_=
wong@hotmail.com</a>&gt;<br>
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xxxxxmsonormal">&nbsp;</p>
<div>
<p class=3D"x_xxxxxmsonormal" style=3D"background:white"><span style=3D"fon=
t-size:12.0pt; color:black">Hi Paolo,&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xxxxxmsonormal" style=3D"background:white"><span style=3D"fon=
t-size:12.0pt; color:black">Can you tell me what company I can log this tic=
ket under?</span></p>
</div>
<div>
<p class=3D"x_xxxxxmsonormal" style=3D"background:white"><span style=3D"fon=
t-size:12.0pt; color:black">It looks like those errors are as follows:</spa=
n></p>
</div>
<div>
<ul type=3D"disc" style=3D"margin-top:0in">
<li class=3D"x_xxxxxmsonormal" style=3D"color:black; background:white"><spa=
n style=3D"font-size:12.0pt">E80: Reagent Arm 14V Failed</span></li><li cla=
ss=3D"x_xxxxxmsonormal" style=3D"color:black; background:white"><span style=
=3D"font-size:12.0pt">E81: Reagent Arm 30V Failed</span></li><li class=3D"x=
_xxxxxmsonormal" style=3D"color:black; background:white"><span style=3D"fon=
t-size:12.0pt">E83: Reagent Arm Vertical Error</span></li><li class=3D"x_xx=
xxxmsonormal" style=3D"color:black; background:white"><span style=3D"font-s=
ize:12.0pt">E95: Reagent Arm Horiz. Reset Failed</span></li></ul>
<div>
<p class=3D"x_xxxxxmsonormal" style=3D"background:white"><span style=3D"fon=
t-size:12.0pt; color:black">Generally these are caused by something blockin=
g the arm movement (did it hit on anything?) and getting the arm out of ali=
gnment. It could also be a malfunction
 of the optical switches or timing belts in the arm.&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xxxxxmsonormal" style=3D"background:white"><span style=3D"fon=
t-size:12.0pt; color:black">Can you try turning the instrument fully off (b=
oth the computer and the switch on the back), moving the arms back and fort=
h and up and down a few times, and then
 powering it back on?</span></p>
</div>
<div>
<p class=3D"x_xxxxxmsonormal" style=3D"background:white"><span style=3D"fon=
t-size:12.0pt; color:black">Thanks,<br>
Hannah</span></p>
</div>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"1" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_x_x_x_x_x_divRplyFwdMsg">
<p class=3D"x_xxxxxmsonormal"><b><span style=3D"color:black">From:</span></=
b><span style=3D"color:black">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;<br>
<b>Sent:</b> Tuesday, February 21, 2023 2:02 PM<br>
<b>To:</b> 'paulo wong' &lt;<a href=3D"mailto:paulo_wong@hotmail.com">paulo=
_wong@hotmail.com</a>&gt;; Hannah Mauro &lt;<a href=3D"mailto:h.mauro@elite=
chgroup.com">h.mauro@elitechgroup.com</a>&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> </p>
<div>
<p class=3D"x_xxxxxmsonormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xxxxxxmsonormal">Hello Paulo and Hannah, </p>
<p class=3D"x_xxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxmsonormal">As Hannah just explained to me, the company=
=92s policy is now to support only to direct =93users=94 and not third part=
ies( as me).&nbsp; As such I am placing you two in contact so Paulo can rev=
iew the error messages he is receiving.</p>
<p class=3D"x_xxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxmsonormal">Paulo, </p>
<p class=3D"x_xxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxmsonormal">I can assure you that you are in GREAT hands=
; Hannah has supported me with all my questions and issues in the past.&nbs=
p;
</p>
<p class=3D"x_xxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxmsonormal">Thanks and let me know if I can be of any he=
lp.&nbsp; </p>
<p class=3D"x_xxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxmsonormal">Best, </p>
<p class=3D"x_xxxxxxmsonormal">Rich</p>
<p class=3D"x_xxxxxxmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xxxxxxmsonormal"><b>From:</b> paulo wong &lt;<a href=3D"mailt=
o:paulo_wong@hotmail.com">paulo_wong@hotmail.com</a>&gt;
<br>
<b>Sent:</b> Tuesday, February 21, 2023 2:54 PM<br>
<b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a><br>
<b>Subject:</b> Re: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxmsonormal">Sure, it's <span style=3D"color:black; backg=
round:yellow">
11-7425</span> </p>
<div>
<p class=3D"x_xxxxxxmsonormal">&nbsp;</p>
</div>
<div id=3D"x_x_x_x_x_x_x_ms-outlook-mobile-signature">
<p class=3D"x_xxxxxxmsonormal">Obtener <a href=3D"https://aka.ms/AAb9ysg">O=
utlook para Android</a></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"1" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_x_x_x_x_x_x_divRplyFwdMsg">
<p class=3D"x_xxxxxxmsonormal"><b><span style=3D"color:black">From:</span><=
/b><span style=3D"color:black">
</span><a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com=
</a><span style=3D"color:black"> &lt;</span><a href=3D"mailto:rcruz@sapaseq=
uipment.com">rcruz@sapasequipment.com</a><span style=3D"color:black">&gt;<b=
r>
<b>Sent:</b> Tuesday, February 21, 2023 2:51:29 PM<br>
<b>To:</b> </span><a href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotm=
ail.com</a><span style=3D"color:black"> &lt;</span><a href=3D"mailto:paulo_=
wong@hotmail.com">paulo_wong@hotmail.com</a><span style=3D"color:black">&gt=
;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</span> </p>
<div>
<p class=3D"x_xxxxxxmsonormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xxxxxxxmsonormal">Hi Paulo, can you provide serial number of =
the unit?&nbsp; Thanks, Rich</p>
<p class=3D"x_xxxxxxxmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xxxxxxxmsonormal"><b>From:</b> <a href=3D"mailto:rcruz@sapase=
quipment.com">
rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.com=
">rcruz@sapasequipment.com</a>&gt;
<br>
<b>Sent:</b> Tuesday, February 21, 2023 12:17 PM<br>
<b>To:</b> 'paulo_wong@hotmail.com' &lt;<a href=3D"mailto:paulo_wong@hotmai=
l.com">paulo_wong@hotmail.com</a>&gt;<br>
<b>Subject:</b> RE: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xxxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxxmsonormal">Hi Paulo, </p>
<p class=3D"x_xxxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxxmsonormal">I know she was out yesterday with the holid=
ay but I just left her a voice mail to call me back.&nbsp;
</p>
<p class=3D"x_xxxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxxmsonormal">Details forthcoming,</p>
<p class=3D"x_xxxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxxmsonormal">Richard</p>
<p class=3D"x_xxxxxxxmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xxxxxxxmsonormal"><b>From:</b> <a href=3D"mailto:rcruz@sapase=
quipment.com">
rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.com=
">rcruz@sapasequipment.com</a>&gt;
<br>
<b>Sent:</b> Monday, February 20, 2023 5:30 PM<br>
<b>To:</b> <a href=3D"mailto:paulo_wong@hotmail.com">paulo_wong@hotmail.com=
</a><br>
<b>Subject:</b> FW: Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xxxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxxmsonormal">FYI</p>
<p class=3D"x_xxxxxxxmsonormal">&nbsp;</p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xxxxxxxmsonormal"><b>From:</b> <a href=3D"mailto:rcruz@sapase=
quipment.com">
rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.com=
">rcruz@sapasequipment.com</a>&gt;
<br>
<b>Sent:</b> Monday, February 20, 2023 4:06 PM<br>
<b>To:</b> 'Hannah Mauro' &lt;<a href=3D"mailto:h.mauro@elitechgroup.com">h=
.mauro@elitechgroup.com</a>&gt;<br>
<b>Subject:</b> Elitech Selectra Pro M Chemistry Analyzer</p>
</div>
</div>
<p class=3D"x_xxxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxxmsonormal">Hi Hannah,</p>
<p class=3D"x_xxxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxxmsonormal">Trust this email finds you well.&nbsp; So w=
e are receiving the following error messages in this order:&nbsp; &nbsp;&nb=
sp;E83, E80, E81 and E95.</p>
<p class=3D"x_xxxxxxxmsonormal">The reagent arm doesnt move.</p>
<p class=3D"x_xxxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxxmsonormal">Can you steer us in the right direction?</p=
>
<p class=3D"x_xxxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxxmsonormal">Thanks( again),&nbsp; </p>
<p class=3D"x_xxxxxxxmsonormal">&nbsp;</p>
<p class=3D"x_xxxxxxxmsonormal">Rich</p>
</div>
</div>
</div>
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