Da

✏️ Editing: 1678318491.M490565P116529.aristoteles.x5servers.net,S=31106,W=31701:2,

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Wed, 08 Mar 2023 19:34:51 -0400
Date: Wed, 08 Mar 2023 23:34:06 +0000
From: "Ethan Chinn (Shippo)" <support@shippo.zendesk.com>
Reply-To: Shippo <support+id638014@shippo.zendesk.com>
To: Rcruz <rcruz@sapasequipment.com>
Message-ID: <6K5PQ3RXMLD_64091b6ea82e0_544a88268197b_sprut@zendesk.com>
In-Reply-To: <026001d951ce$0cfde920$26f9bb60$@sapasequipment.com>
 <6K5PQ3RXMLD_6408a1f7ac79_544a88838861_sprut@zendesk.com>
References: <6K5PQ3RXMLD@zendesk.com>
 <026001d951ce$0cfde920$26f9bb60$@sapasequipment.com>
Subject: Re: Issue generating a label
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##- Please type your reply above this line -##=0D
=0D
We've responded to your request (638014)!=0D
=0D
To add additional comments, reply to this email.=0D
=0D
----------------------------------------------=0D
=0D
Ethan Chinn, Mar 8, 2023, 3:34 PM PST=0D
=0D
Hello Richard,=0D
=0D
I sincerely apologize for the delayed response, and I would be happy to a=
ssist with your inquiry!=0D
=0D
I took a look at your shipment for Fang He and see the error returning fr=
om FedEx. I'd like to share that shipments being sent to certain countrie=
s require that an EEI is provided in the customs declaration for their Cu=
stoms Agency to reference.=0D
=0D
Taking a look at the AES exemptions, it looks like the EEL should be set =
to "**NO EEI 30.37(a)"** for this shipment. For more info: https://simpli=
fiedtradesolutions.com/when-to-file-exports/aes-exemptions/. FedEx recent=
ly changed their requirements where an EEI is now required for shipments =
going to China/Hong Kong. However, indicating the above in the customs in=
formation should help resolve the error message.=0D
=0D
If you continue to experience issues after making this change, please fee=
l free to reach back out to me here!=0D
=0D
Warm Regards,=0D
=0D
=0D
-Ethan=0D
4 cats, 3 birds, 2 dogs, 1 big family!=0D
=0D
_You will receive a short survey following our interaction, and we would =
love to hear your feedback in order to better serve you in the future!_=0D=

=0D
Don't forget to check out our Help Center!=0D
=0D
----------------------------------------------=0D
=0D
Rcruz, Mar 8, 2023, 6:55 AM PST=0D
=0D
Hello=0D
=0D
 =0D
=0D
We are trying to print shipping label to China and keep getting this mess=
age:=0D
=0D
 =0D
=0D
1 label could not be purchased:=0D
=0D
Please update order details to continue=0D
=0D
=C2=B7       [no number] purchase failed: The commercial invoice has been=
 submitted electronically. You do not need to attach it to the parcel.=0D=

=0D
=C2=B7       [no number] purchase failed: ERROR: The FTR Exemption or AES=
 Citation you provided is not valid for EEI.=0D
=0D
Here is the link to the label we are trying to generate: https://apps.gos=
hippo.com/orders/8ae459f2dcdc466fa3c530c2939aa432/shipments/178216134 =0D=

=0D
 =0D
=0D
Please advise=0D
=0D
 =0D
=0D
Richard Cruz=0D
=0D
Sapas LLC=0D
=0D
Attachment(s):=0D
image001.png - https://support.goshippo.com/attachments/token/zWrr3LJrkUj=
hZtpbk3Xc1cB8y/?name=3Dimage001.png=0D
=0D
--------------------------------=0D
This email is a service from Shippo.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[6K5PQ3-RXMLD]=

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role=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" style=3D"font-s=
ize:0px;width:100%;" align=3D"center" border=3D"0"><tbody><tr><td style=3D=
"text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding=
:20px 0px;padding-bottom:0px;padding-top:0px;"><div class=3D"mj-column-per-100 outlook-group-fix" styl=
e=3D"vertical-align:top;display:inline-block;direction:ltr;font-size:13px=
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iv style=3D"cursor:auto;color:#000000;font-family:'Roboto', helvetica, ar=
ial, sans-serif;font-size:13px;line-height:22px;text-align:left;"><p dir=3D=
"ltr">We've responded to your request (638014)!</p><p dir=3D"ltr">To add =
additional comments, reply to this email.</p><p dir=3D"ltr"></p><div styl=
e=3D"margin-top: 25px" data-version=3D"2"><table width=3D"100%" cellpaddi=
ng=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><t=
r>    <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted=
 #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0=
" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation">      =
  <tbody><tr>                      <td valign=3D"top" style=3D"padding: 0=
 15px 0 15px; width: 40px;">              <img width=3D"40" height=3D"40"=
 alt=3D"" style=3D"height: auto; line-height: 100%; outline: none; text-d=
ecoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5px; bor=
der-radius: 5px;" src=3D"https://shippo.zendesk.com/system/photos/1260888=
492470/IMG_1241.jpg">            </td>                    <td width=3D"10=
0%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; =
margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                  =
                              <strong>Ethan Chinn</strong> (Shippo)      =
                                    </p>            <p style=3D"font-fami=
ly:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,san=
s-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-=
top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Mar 8, 2023=
, 3:34 PM PST            </p>                                    <div cla=
ss=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px=
; margin: 15px 0">Hello Richard,&nbsp;<br>&nbsp;<br>I sincerely apologize=
 for the delayed response, and I would be happy to assist with your inqui=
ry!&nbsp;<br>&nbsp;<br>I took a look at your shipment for Fang He and see=
 the error returning from FedEx. I'd like to share that shipments being s=
ent to certain countries require that an EEI is provided in the customs d=
eclaration for their Customs Agency to reference.<br>&nbsp;<br>Taking a l=
ook at the AES exemptions, it looks like the EEL should be set to "<stron=
g>NO EEI 30.37(a)" </strong>for this shipment.<strong> </strong>For more =
info: <a rel=3D"noopener noreferrer" href=3D"https://simplifiedtradesolut=
ions.com/when-to-file-exports/aes-exemptions/">https://simplifiedtradesol=
utions.com/when-to-file-exports/aes-exemptions/</a>. FedEx recently chang=
ed their requirements where an EEI is now required for shipments going to=
 China/Hong Kong. However, indicating the above in the customs informatio=
n should help resolve the error message.&nbsp;<br>&nbsp;<br>If you contin=
ue to experience issues after making this change, please feel free to rea=
ch back out to me here!&nbsp;<br>&nbsp;<br>Warm Regards,&nbsp;<br>&nbsp;<=
br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-=
height: 22px; margin: 15px 0">-Ethan<br>=0D
4 cats, 3 birds, 2 dogs, 1 big family!</p><p dir=3D"ltr" style=3D"color: =
#2b2e2f; line-height: 22px; margin: 15px 0"><em>You will receive a short =
 survey following our interaction, and we would love to hear your feedbac=
k in order to better serve you in the future!</em></p><p dir=3D"ltr" styl=
e=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Don't forget to c=
heck out our <a href=3D"https://support.goshippo.com/hc/en-us" rel=3D"nor=
eferrer">Help Center</a>!</p></div></div><p dir=3D"ltr">                 =
     </p></td>        </tr>      </tbody></table>    </td>  </tr></tbody>=
</table><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=3D"0" cellsp=
acing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=
=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">    =
  <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" =
style=3D"table-layout:fixed;" role=3D"presentation">        <tbody><tr>  =
                    <td valign=3D"top" style=3D"padding: 0 15px 0 15px; w=
idth: 40px;">              <img width=3D"40" height=3D"40" alt=3D"" style=
=3D"height: auto; line-height: 100%; outline: none; text-decoration: none=
; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px=
;" src=3D"https://shippo.zendesk.com/images/2016/default-avatar-80.png"> =
           </td>                    <td width=3D"100%" style=3D"padding: =
0; margin: 0;" valign=3D"top">            <p style=3D"font-family:'Lucida=
 Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; f=
ont-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; paddi=
ng: 0; color:#1b1d1e;" dir=3D"ltr">                              <strong>=
Rcruz</strong>                          </p>            <p style=3D"font-=
family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma=
,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; mar=
gin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Mar 8, =
2023, 6:55 AM PST            </p>                                    <div=
 class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: =
22px; margin: 15px 0"><p style=3D"color: #2b2e2f; line-height: 22px; marg=
in: 15px 0" dir=3D"ltr">Hello</p><p style=3D"color: #2b2e2f; line-height:=
 22px; margin: 15px 0" dir=3D"ltr"> </p><p style=3D"color: #2b2e2f; line-=
height: 22px; margin: 15px 0" dir=3D"ltr">We are trying to print shipping=
 label to China and keep getting this message:</p><p style=3D"color: #2b2=
e2f; line-height: 22px; margin: 15px 0" dir=3D"ltr"> </p><p style=3D"colo=
r: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D"ltr">1 label could =
not be purchased:</p><p style=3D"color: #2b2e2f; line-height: 22px; margi=
n: 15px 0" dir=3D"ltr">Please update order details to continue</p><p styl=
e=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D"ltr">=C2=B7=
       [no number] purchase failed: The commercial invoice has been submi=
tted electronically. You do not need to attach it to the parcel.</p><p st=
yle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D"ltr">=C2=
=B7       [no number] purchase failed: ERROR: The FTR Exemption or AES Ci=
tation you provided is not valid for EEI.</p><p style=3D"color: #2b2e2f; =
line-height: 22px; margin: 15px 0" dir=3D"ltr">Here is the link to the la=
bel we are trying to generate: <a href=3D"https://apps.goshippo.com/order=
s/8ae459f2dcdc466fa3c530c2939aa432/shipments/178216134" target=3D"_blank"=
 rel=3D"nofollow noreferrer">https://apps.goshippo.com/orders/8ae459f2dcd=
c466fa3c530c2939aa432/shipments/178216134</a> </p><p style=3D"color: #2b2=
e2f; line-height: 22px; margin: 15px 0" dir=3D"ltr"> </p><p style=3D"colo=
r: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D"ltr">Please advise<=
/p><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0" dir=3D"=
ltr"> </p><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0" =
dir=3D"ltr">Richard Cruz</p><p style=3D"color: #2b2e2f; line-height: 22px=
; margin: 15px 0" dir=3D"ltr">Sapas LLC</p></div>                        =
<p style=3D"line-height: 22px; font-family:'Lucida Grande','Lucida Sans U=
nicode','Lucida Sans',Verdana,Tahoma,sans-serif; margin-top: 15px; margin=
-bottom: 15px; font-size: 14px; color:#333333;" dir=3D"ltr">             =
 Attachment(s)<br>                              <a href=3D"https://suppor=
t.goshippo.com/attachments/token/zWrr3LJrkUjhZtpbk3Xc1cB8y/?name=3Dimage0=
01.png">image001.png</a><br>                          </p>               =
       </td>        </tr>      </tbody></table>    </td>  </tr></tbody></=
table></div></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style=3D"margin:0px auto;max-width:600px;"><table =
role=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" style=3D"font-s=
ize:0px;width:100%;" align=3D"center" border=3D"0"><tbody><tr><td style=3D=
"text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding=
:20px 0px;padding-bottom:0px;"><div class=3D"mj-column-per-100 outlook-group-fix" styl=
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;text-align:left;width:100%;"><table role=3D"presentation" cellpadding=3D=
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arial, sans-serif;font-size:12px;font-weight:bold;line-height:22px;text-a=
lign:center;"><a href=3D"https://goshippo.com" style=3D"color: #7fad34; f=
ont-weight: 900; text-decoration: none;">VISIT OUR WEBSITE</a>  |  <a hre=
f=3D"https://support.goshippo.com/hc/en-us/" style=3D"color: #7fad34; fon=
t-weight: 900; text-decoration: none;">HELP CENTER</a></div></td></tr></t=
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