Da

✏️ Editing: 1679084054.M260728P3564174.aristoteles.x5servers.net,S=61742,W=62896:2,S

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Fri, 17 Mar 2023 16:14:14 -0400
From: Chris Holden <cholden@terrastarpoly.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
CC: Mike Morgan <mmorgan@terrastarpoly.com>, David Jungers
	<David.Jungers@terrastarpoly.com>
Subject: RE: Picture of CEM ash oven 
Thread-Topic: Picture of CEM ash oven 
Thread-Index: AdlZBTc5IVoIpDqgSrWhiHrPtApY2gKQloNnAZ3U99MBbCTita8VC4XAr0HQxzA=
Date: Fri, 17 Mar 2023 20:13:30 +0000
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 Content preview: Sounds good I will wait to hear from you on Monday, thank
 you for helping with this matter. Chris Holden Scheduler & Quality Manager
 Mobile: 417-217-2765 [cid:image001.jpg@01D958E3.08F5D790] Terra Star, LLC
 PO Box 663 Rogersville, MO 65742 
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Sounds good I will wait to hear from you on Monday,  thank you for helping =
with this matter.

Chris Holden
Scheduler & Quality Manager
Mobile: 417-217-2765
[cid:image001.jpg@01D958E3.08F5D790]
Terra Star, LLC
PO Box 663
Rogersville, MO  65742

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Friday, March 17, 2023 3:12 PM
To: Chris Holden <cholden@terrastarpoly.com>
Cc: Mike Morgan <mmorgan@terrastarpoly.com>; David Jungers <David.Jungers@t=
errastarpoly.com>
Subject: RE: Picture of CEM ash oven

Hi Chris

I found the following manual on-line:
https://www.manualslib.com/manual/1198626/Cem-Mas-7000.html?page=3D66#manua=
l

Not much information so I will contact a tech at CEM to discuss.  We never =
got such a message so I am thinking it may have happened during transport. =
 Regardless, I am reaching out to CEM and getting back to you with the next=
 steps asap.  It may be too late to reach them today, so if I cant reach th=
em this afternoon I will call them again on Monday morning.

Will be in touch,
Rich
From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Friday, March 17, 2023 3:01 PM
To: 'Chris Holden' <cholden@terrastarpoly.com<mailto:cholden@terrastarpoly.=
com>>
Cc: 'Mike Morgan' <mmorgan@terrastarpoly.com<mailto:mmorgan@terrastarpoly.c=
om>>; 'David Jungers' <David.Jungers@terrastarpoly.com<mailto:David.Jungers=
@terrastarpoly.com>>
Subject: RE: Picture of CEM ash oven

Hi Chris,

Do you know if at any time the fans turned on?

Was the temp rising before this message appeared?

Thanks

From: Chris Holden <cholden@terrastarpoly.com<mailto:cholden@terrastarpoly.=
com>>
Sent: Friday, March 17, 2023 2:56 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: Mike Morgan <mmorgan@terrastarpoly.com<mailto:mmorgan@terrastarpoly.com=
>>; David Jungers <David.Jungers@terrastarpoly.com<mailto:David.Jungers@ter=
rastarpoly.com>>
Subject: RE: Picture of CEM ash oven

Richard,

Thank you for your quick response over this issue.

The unit showed up with a 120 plug with a new male 120 volt plug.
Yes as soon as we turned it on the error message came up, as the picture sh=
owed in last email.

Thank you sir

Chris Holden
Scheduler & Quality Manager
Mobile: 417-217-2765
[cid:image001.jpg@01D958E3.08F5D790]
Terra Star, LLC
PO Box 663
Rogersville, MO  65742

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Friday, March 17, 2023 2:53 PM
To: Chris Holden <cholden@terrastarpoly.com<mailto:cholden@terrastarpoly.co=
m>>
Cc: Mike Morgan <mmorgan@terrastarpoly.com<mailto:mmorgan@terrastarpoly.com=
>>; David Jungers <David.Jungers@terrastarpoly.com<mailto:David.Jungers@ter=
rastarpoly.com>>
Subject: RE: Picture of CEM ash oven

Hello Chris,

First of all, I am sorry about this issue.  We are currently looking into t=
his message.  A few questions:

*   What voltage are you using at your facility?
  *   Did the message appear as soon as you plugged it in?

Be assured resolution to this issue is our priority and you will be hearing=
 from us shortly.  I am also trying to reach the company tech dept to revie=
w.

In the meantime, feel free to contact me as needed.

Kind regards
Richard

Richard Cruz
Owner
Sapas LLC
11511 Gaston Road Suite 112
Katy, TX 77494 USA
713-502-3780
https://sapasequipment.com<https://urldefense.com/v3/__https:/can01.safelin=
ks.protection.outlook.com/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&data=
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syYY$>

[cid:image002.jpg@01D958E3.08F5D790]

From: Chris Holden <cholden@terrastarpoly.com<mailto:cholden@terrastarpoly.=
com>>
Sent: Friday, March 17, 2023 2:19 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: Mike Morgan <mmorgan@terrastarpoly.com<mailto:mmorgan@terrastarpoly.com=
>>; David Jungers <David.Jungers@terrastarpoly.com<mailto:David.Jungers@ter=
rastarpoly.com>>
Subject: Picture of CEM ash oven

Mr.  Cruz,

Here is the picture of the CEM ash oven,  please advise when you have a gam=
e plan.

Thank you sir

Chris Holden
Scheduler & Quality Manager
Mobile: 417-217-2765
[cid:image001.jpg@01D958E3.08F5D790]
Terra Star, LLC
PO Box 663
Rogersville, MO  65742

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<div class=3D"WordSection1">
Sounds good I will wait to hear from you on Monday,&=
nbsp; thank you for helping with this matter.<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
Chris Holden<o:p></o:p></s=
pan>
Scheduler &amp; Quality Ma=
nager<o:p></o:p>
=
Mobile: 417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
<o:p></o:p>
<img width=3D"150=
" height=3D"77" style=3D"width:1.5666in;height:.8in" id=3D"Picture_x0020_4"=
 src=3D"cid:image001.jpg@01D958E3.08F5D790"><o:p></o:p>
=
Terra Star, LLC<o:p></o:p>
=
PO Box 663 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;
<o:p></o:p>
=
Rogersville, MO&nbsp; 65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From:</=
b> rcruz@sapasequipment.com &lt;rcruz@sa=
pasequipment.com&gt;
 
Sent: Friday, March 17, 2023 3:12 PM 
To: Chris Holden &lt;cholden@terrastarpoly.com&gt; 
Cc: Mike Morgan &lt;mmorgan@terrastarpoly.com&gt;; David Jungers &lt=
;David.Jungers@terrastarpoly.com&gt; 
Subject: RE: Picture of CEM ash oven <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hi Chris<o:p></o:p>
<o:p>&nbsp;</o:p>
I found the following manual on-line:&nbsp; <o:p></o=
:p>
<a href=3D"https://www.manualslib.com/manual/1198626=
/Cem-Mas-7000.html?page=3D66#manual">https://www.manualslib.com/manual/1198=
626/Cem-Mas-7000.html?page=3D66#manual</a>&nbsp;&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
Not much information so I will contact a tech at CEM=
 to discuss.&nbsp; We never got such a message so I am thinking it may have=
 happened during transport.&nbsp; Regardless, I am reaching out to CEM and =
getting back to you with the next steps asap.&nbsp;
 It may be too late to reach them today, so if I cant reach them this after=
noon I will call them again on Monday morning.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
Will be in touch, <o:p></o:p>
Rich<o:p></o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From:</=
b>
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;
 
Sent: Friday, March 17, 2023 3:01 PM 
To: 'Chris Holden' &lt;<a href=3D"mailto:cholden@terrastarpoly.com">=
cholden@terrastarpoly.com</a>&gt; 
Cc: 'Mike Morgan' &lt;<a href=3D"mailto:mmorgan@terrastarpoly.com">m=
morgan@terrastarpoly.com</a>&gt;; 'David Jungers' &lt;<a href=3D"mailto:Dav=
id.Jungers@terrastarpoly.com">David.Jungers@terrastarpoly.com</a>&gt; 
Subject: RE: Picture of CEM ash oven <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hi Chris,<o:p></o:p>
<o:p>&nbsp;</o:p>
Do you know if at any time the fans turned on?<o:p><=
/o:p>
<o:p>&nbsp;</o:p>
Was the temp rising before this message appeared?&nb=
sp; <o:p></o:p>
<o:p>&nbsp;</o:p>
Thanks<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From:</=
b> Chris Holden &lt;<a href=3D"mailto:ch=
olden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt;
 
Sent: Friday, March 17, 2023 2:56 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Cc: Mike Morgan &lt;<a href=3D"mailto:mmorgan@terrastarpoly.com">mmo=
rgan@terrastarpoly.com</a>&gt;; David Jungers &lt;<a href=3D"mailto:David.J=
ungers@terrastarpoly.com">David.Jungers@terrastarpoly.com</a>&gt; 
Subject: RE: Picture of CEM ash oven <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Richard,<o:p></o:p>
<o:p>&nbsp;</o:p>
Thank you for your quick response over this issue.<o=
:p></o:p>
<o:p>&nbsp;</o:p>
The unit showed up with a 120 plug with a new male 1=
20 volt plug.<o:p></o:p>
Yes as soon as we turned it on the error message cam=
e up, as the picture showed in last email.<o:p></o:p>
<o:p>&nbsp;</o:p>
Thank you sir <o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
Chris Holden<o:p></o:p></s=
pan>
Scheduler &amp; Quality Ma=
nager<o:p></o:p>
=
Mobile: 417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
<o:p></o:p>
<img border=3D"0"=
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ture_x0020_3" src=3D"cid:image001.jpg@01D958E3.08F5D790"><o:p></o:p>
=
Terra Star, LLC<o:p></o:p>
=
PO Box 663 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;
<o:p></o:p>
=
Rogersville, MO&nbsp; 65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From:</=
b>
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;
 
Sent: Friday, March 17, 2023 2:53 PM 
To: Chris Holden &lt;<a href=3D"mailto:cholden@terrastarpoly.com">ch=
olden@terrastarpoly.com</a>&gt; 
Cc: Mike Morgan &lt;<a href=3D"mailto:mmorgan@terrastarpoly.com">mmo=
rgan@terrastarpoly.com</a>&gt;; David Jungers &lt;<a href=3D"mailto:David.J=
ungers@terrastarpoly.com">David.Jungers@terrastarpoly.com</a>&gt; 
Subject: RE: Picture of CEM ash oven <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hello Chris,<o:p></o:p>
<o:p>&nbsp;</o:p>
First of all, I am sorry about this issue.&nbsp; We =
are currently looking into this message.&nbsp; A few questions:<o:p></o:p><=
/p>
<o:p>&nbsp;</o:p>
<ul style=3D"margin-top:0in" type=3D"disc">
<li class=3D"MsoListParagraph" style=3D"margin-left:0in;mso-list:l1 level1 =
lfo3">What voltage are you using at your facility?<o:p></o:p></li><li class=
=3D"MsoListParagraph" style=3D"margin-left:0in;mso-list:l1 level1 lfo3">Did=
 the message appear as soon as you plugged it in?&nbsp;&nbsp;
<o:p></o:p></li></ul>
<o:p>&nbsp;</o:p>
Be assured resolution to this issue is our priority =
and you will be hearing from us shortly.&nbsp; I am also trying to reach th=
e company tech dept to review.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
In the meantime, feel free to contact me as needed.&=
nbsp; <o:p></o:p>
<o:p>&nbsp;</o:p>
Kind regards<o:p></o:p>
Richard<o:p></o:p>
<o:p>&nbsp;</o:p>
Richard Cruz<o:p></o:p>
Owner
<o:p></o:p>
Sapas LLC<o:p></o:p>
11511 Gaston Road&nbsp; Suite 112
<o:p></o:p></p=
>
Katy, TX&nbsp; 77494 USA<o:p></o:p>
713-502-3780<o:p></o:p>
<a href=3D"https://urldefense.com/v3/__https:/can01.s=
afelinks.protection.outlook.com/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&=
amp;data=3D04*7C01*7Cguillermo.lozanoonrubia*40mail.utoronto.ca*7Cad9e9f5e0=
1fc4a3de35908d9dbc899fb*7C78aac2262f034b4d9037b46d56c55210*7C0*7C0*7C637782=
478194814074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLC=
JBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000&amp;sdata=3D4swlrTIzYDx0n*2F270uwQJVAM1=
HNyToLD*2FkLf6whBHy8*3D&amp;reserved=3D0__;JSUlJSUlJSUlJSUlJSUlJSUlJQ!!FjuH=
KAHQs5udqho!LaorxqCoNHmj-Latddeszc0YgBdKg3lbNnOx0zpC_MsnOjEyiLjNzSco_3rlgGs=
sLuDEbHkJBiCRrQrsyYY$">https://sapasequipment.com</a><o:p></o:p>
&nbsp;<o:p>=
</o:p>
<img =
border=3D"0" width=3D"100" height=3D"100" style=3D"width:1.0416in;height:1.=
0416in" id=3D"Picture_x0020_6" src=3D"cid:image002.jpg@01D958E3.08F5D790"><=
/span><o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From:</=
b> Chris Holden &lt;<a href=3D"mailto:ch=
olden@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt;
 
Sent: Friday, March 17, 2023 2:19 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Cc: Mike Morgan &lt;<a href=3D"mailto:mmorgan@terrastarpoly.com">mmo=
rgan@terrastarpoly.com</a>&gt;; David Jungers &lt;<a href=3D"mailto:David.J=
ungers@terrastarpoly.com">David.Jungers@terrastarpoly.com</a>&gt; 
Subject: Picture of CEM ash oven <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Mr.&nbsp; Cruz,<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
Here is the picture of the CEM ash oven,&nbsp; pleas=
e advise when you have a game plan.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
Thank you sir <o:p></o:p>
<o:p>&nbsp;</o:p>
Chris Holden<o:p></o:p></s=
pan>
Scheduler &amp; Quality Ma=
nager<o:p></o:p>
=
Mobile: 417-217-2765&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
<o:p></o:p>
<img border=3D"0"=
 width=3D"150" height=3D"77" style=3D"width:1.5666in;height:.8in" id=3D"Pic=
ture_x0020_1" src=3D"cid:image001.jpg@01D958E3.08F5D790"><o:p></o:p>
=
Terra Star, LLC<o:p></o:p>
=
PO Box 663 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;
<o:p></o:p>
=
Rogersville, MO&nbsp; 65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
</div>
</body>
</html>

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