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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Tue, 18 Apr 2023 12:05:32 -0400
From: Edden Sudran <Ebaram@neutecgroup.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
CC: Service Neutec <service@neutecgroup.com>
Subject: RE: ISSUE WITH OUR EDDY JET 
Thread-Topic: ISSUE WITH OUR EDDY JET 
Thread-Index: AdlyDMOHEFiZIGRYSJaHZdjh/hTkDwAAqHTQ
Date: Tue, 18 Apr 2023 16:04:44 +0000
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 Content preview: Hi Richard, Thank you for these images and video. As I mentioned,
 I personally am not too familiar with this instrument however my colleague
 will be looking this over and will reach out by end of day with more in [...]
 
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Hi Richard,

Thank you for these images and video.
As I mentioned, I personally am not too familiar with this instrument howev=
er my colleague will be looking this over and will reach out by end of day =
with more information.

Best Regards,

Edden Sudran
Technical Customer Relations

Neutec Group's New Hours of Operation:
Monday - Thursday : 8:00 am - 6:00 pm (EST)
Friday : 9:00 am - 1:00 pm (EST)

Neutec Group, Inc.
Innovative Laboratory Equipment Solutions
Address : 1 Lenox Ave. Farmingdale, NY 11735
Office 516 870-0877 Ext.117
Fax 516 977-3774
www.NeutecGroup.com<http://www.neutecgroup.com/>

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, April 18, 2023 11:53 AM
To: Service Neutec <service@neutecgroup.com>
Subject: ISSUE WITH OUR EDDY JET

Hello Edden,

Thanks for taking my call. As discussed, we are getting the following error=
 message.  When the unit is turned on it appears the motor ( or something e=
lse)makes noise like a stuck motor  however nothing moves and a few seconds=
 later this error message appears.  You should be able to hear the noise in=
 the attached video.

We appreciate your support on trying to identify what the issue is.

Thanks,
Richard

Sapas LLC

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Hi Richard, <o:p></o:p>
<o:p>&nbsp;</o:p>
Thank you for these images and video. <o:p></o:p></p=
>
As I mentioned, I personally am not too familiar wit=
h this instrument however my colleague will be looking this over and will r=
each out by end of day with more information.
<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
<o:p>&nbsp;</o:p>
Best Regards, <o:p></o:p>
<o:p>&nbsp;</o:p>
Edden Sudran<o:p></o:p>
Technical Customer Relations<o:p></o:p></s=
pan>
<o:p>&nbsp;</o:p>
Neutec Group&#8217;s New Hours of Operation:
<o:p></o:p>
Monday &#8211; Thursday : 8:00 am &#8211; 6:00 pm (EST)<o:p></o:=
p>
Friday : 9:00 am=
 &#8211; 1:00 pm (EST)<o:p></o:p>
<o:p>&nbsp;</o:p>
Neutec Group, Inc.
 
Innovative Laboratory Equipment Solutions<o:p><=
/o:p>
Address :
1 Lenox Ave. Farmingdale, NY 11735 
Office 516 870-0877 Ext.117 
Fax&nbsp;&nbsp;&nbsp; 516 977-3774 
<a href=3D"http://www.neutecgroup.com/">www.NeutecGroup.com<=
/span></a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: rcruz@sapasequipment.com &lt;rcruz@sapa=
sequipment.com&gt;
 
Sent: Tuesday, April 18, 2023 11:53 AM 
To: Service Neutec &lt;service@neutecgroup.com&gt; 
Subject: ISSUE WITH OUR EDDY JET <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hello Edden,<o:p></o:p>
<o:p>&nbsp;</o:p>
Thanks for taking my call. As discussed, we are gett=
ing the following error message.&nbsp; When the unit is turned on it appear=
s the motor ( or something else)makes noise like a stuck motor &nbsp;howeve=
r nothing moves and a few seconds later this
 error message appears.&nbsp; You should be able to hear the noise in the a=
ttached video.
<o:p></o:p>
<o:p>&nbsp;</o:p>
We appreciate your support on trying to identify wha=
t the issue is.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
Thanks, <o:p></o:p>
Richard<o:p></o:p>
<o:p>&nbsp;</o:p>
Sapas LLC <o:p></o:p>
</div>
</body>
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