Da

✏️ Editing: 1682361178.M362095P2641405.aristoteles.x5servers.net,S=39043,W=40246:2,RS

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Mon, 24 Apr 2023 14:32:58 -0400
Date: Mon, 24 Apr 2023 18:32:12 +0000 (UTC)
From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com>
Message-ID: <6446cb2c33e2d_1e3e2ab68a1b5830712ce@rsyn-workers-production-worker-74f69f5977-x87hl.mail>
Subject: Log In to machine and check what Software it has installed (message
 id: 66093246)
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Reply-To: NerdsToGo-Katy <ntg10010@reply.repairshopr.com>
To: rcruz@sapasequipment.com

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----- REPLY ABOVE THIS LINE TO SEND A RESPONSE
-----

NerdsToGo-Katy

Hi Richard Cruz!

You have an update from NerdsToGo-Katy for your ticket 7564

Update Subject: Update

Preston Macmillian

Mon 04-24-23 01:32 PM

It could be firmware if it is an integrated chip that's being
referenced but the program can't reference the hardware in that
error.

customer-reply

Mon 04-24-23 01:25 PM

Definitely not a software issue?

From: NerdsToGo-Katy

Sent: Monday, April 24, 2023 1:21 PM

To: rcruz@sapasequipment.com

Subject: Log In to machine and check what Software it has
installed (message

id: 66093246)

Preston Macmillian

Mon 04-24-23 01:21 PM

Yeah, it looks like hardware. I've fixed it on more generic
hardware, I'm not sure how integrated those circuits are. It
could be a regular RAM module or an integrated memory chip on one
of the boards.

customer-reply

Mon 04-24-23 01:15 PM

So is it a hardware issue?  Have you ever fixed this issue?

From: NerdsToGo-Katy

Sent: Monday, April 24, 2023 1:13 PM

To: rcruz@sapasequipment.com

Subject: Log In to machine and check what Software it has
installed (message

id: 66093246)

Preston Macmillian

Mon 04-24-23 01:13 PM

Hey Richard,

That looks like a memory failure. It's failing to reference the
hardware.

Preston M

NerdsToGoKaty

customer-reply

Mon 04-24-23 11:04 AM

Hi Preston

Trust this email finds you well.  I am receiving the following
message on

one of my unit with an incorporated computer.

*	Do you know if this is a hardware or software issue?

*	Do you think you can repair?

Thanks,

Rich

From: NerdsToGo-Katy

Sent: Tuesday, March 21, 2023 3:27 PM

To: rcruz@sapasequipment.com

Subject: Log In to machine and check what Software it has
installed (message

id: 66093246)

Preston Macmillian

Tue 03-21-23 03:26 PM

Yeah I tried the ones the recovery software got as well, the
backup files just have links to the 32 karat launcher that asks
for a serial USB or serial number. Will need help from their
support team to recover it. Did you take that hard drive back
with you or did we still have it?

customer-reply

Tue 03-21-23 03:12 PM

Did you check your back-up files?  Obviously would be easiest
this way..

From: NerdsToGo-Katy

Sent: Tuesday, March 21, 2023 3:11 PM

To: rcruz@sapasequipment.com

Subject: Log In to machine and check what Software it has
installed (message

id: 66093246)

Preston Macmillian

Tue 03-21-23 03:10 PM

Thanks Richard,

I'll contact their support team to see if they are able to
provide the download for 32 karat 8.0 and the software key.

I'll update you once I hear back from them!

Preston M,

NerdsToGo Katy

customer-reply

Tue 03-21-23 03:08 PM

Hi Preston

Included you will fnd serial number for the PA800  It is
manufactured by

Beckman Coulter.  Best, Rich

From: NerdsToGo-Katy

Sent: Monday, January 9, 2023 10:47 AM

To: rcruz@sapasequipment.com

Subject: Log In to machine and check what Software it has
installed (message

id: 63080880)

customer-reply

Mon 01-09-23 10:57 AM

SMS-REPLY: Ok

Preston Macmillian

Mon 01-09-23 10:47 AM

Hey Richard,

I wasn't able to get Softmax working without the key. I was able
to launch and test the 32k suit and test the license file for
that.

customer-reply

Wed 01-04-23 05:37 PM

OK.

As far as the Softmax, will it work without the key?   Can you
test it?

From: NerdsToGo-Katy

Sent: Wednesday, January 4, 2023 4:49 PM

To: rcruz@sapasequipment.com

Subject: Log In to machine and check what Software it has
installed (message

id: 63080880)

Preston Macmillian

Wed 01-04-23 04:49 PM

I see the key for 32karat software with all of the installation
files and there is a file with a key for your license.

As for Softmax Prov5.4 I see the application and it's
dependencies but the license/key doesn't appear to be readily
available in the files on this particular drive.

I went ahead and made a backup of everything on the drive.

customer-reply

Wed 01-04-23 04:12 PM

Questions:

*	Do I have full access to: SoftMax Pro v5.4?   Do I need a key
to

operate? If so, do I have the key on the hardrive?

*	Same questions for the 32 Karat Software - C:\32Karat\

From: NerdsToGo-Katy

Sent: Wednesday, January 4, 2023 3:12 PM

To: rcruz@sapasequipment.com

Subject: Log In to machine and check what Software it has
installed (message

id: 63080880)

customer-reply

Wed 01-04-23 03:14 PM

Here is the link:

https://www.perkinelmer.com/product/s-w-kit-pyris-standard-single-user-n5340

092

From: NerdsToGo-Katy

Sent: Wednesday, January 4, 2023 3:12 PM

To: rcruz@sapasequipment.com

Subject: Log In to machine and check what Software it has
installed (message

id: 63080880)

Preston Macmillian

Wed 01-04-23 03:12 PM

No worries Richard.

I don't see anything in the program files for Pyris on this drive
but if you can get me that version number I might be able to get
one from Pyris support.

Let me know what you find and I'll take a look.

Thanks!

Preston M

NerdsToGo Katy

customer-reply

Wed 01-04-23 02:38 PM

Hi Preston,

Sorry didn't get back to you yesterday.  The software I am
looking for is

called Pyris . I am trying to find further details( version etc).
Thanks,

Rich

From: NerdsToGo-Katy

Sent: Wednesday, January 4, 2023 2:33 PM

To: rcruz@sapasequipment.com

Subject: Log In to machine and check what Software it has
installed (message

id: 63080880)

Preston Macmillian

Wed 01-04-23 02:32 PM

Hey Richard,

I went ahead and grabbed everything off of that hard drive but I
need some clarification on which software you were trying to
recover (there is a list provided below)

32 Karat Software - C:\32Karat\

Adobe Flash Player 32 ActiveX

Adobe Reader XI (11.0.08)

Google Chrome

HP USB Key Utility

Intel(R) Management Engine Components

Intel(R) Network Connections 15.7.176.0

Intel(R) Processor Graphics

Keyspan USB Serial Adapter

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft Office Professional Plus 2010

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Microsoft Visual Studio 2010 Tools for Office Runtime (x86)

National Instruments Software

PDFCreator

Realtek High Definition Audio Driver

Samsung Easy Document Creator

Samsung Easy Printer Manager

Samsung M288x Series

Samsung OCR Software

Samsung Printer Center

Samsung Printer Diagnostics

Samsung Printer Live Update

Sentinel System Driver

SoftMax Pro v5.4

STM TPM Driver 1.0.4.15 - 32 bits

Uninstall Samsung Printer Software

Windows Internet Explorer 8

Windows XP Service Pack 3

Preston Macmillian

Tue 01-03-23 04:07 PM

Happy new year Richard!

I tried to reach you by phone but it went to voicemail.

I was able to get the drive to spin up and I can access the
program files for the system. I do see a folder called molecular
devices as well as a national instruments folder that have some
softwares that may be what you're looking for.

I was calling to get some clarification on which software exactly
you wanted extracted from this drive.

Please let me know the name of the company or specific software
so that I can see if it's installed on this drive.

Thanks!

Preston M

NerdsToGo Katy

Kevin Brizuela

Thu 12-22-22 01:49 PM

View your account profile online: Online Profile 
( https://ntg10010.repairshopr.com/my_profile/v2/index?portal_key=biai89dxeyha0angedat )

Find us on Facebook 
( https://www.facebook.com/NerdsToGoComputerService/ )

Sent with care
from NerdsToGo-Katy

NerdsToGo-Katy -
25311 Kingsland Blvd Suite 100, Katy Texas 77494 - 7139001939
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                                                            <p style=3D"" a=
lign=3D"center"><img src=3D"https://attachments.servably.com/uploads/accoun=
t/logo/59856/thumbnail_NERDSTOGO-LOGO.png" alt=3D"NerdsToGo-Katy" style=3D"=
max-height: 100px; max-width: 200px;"></p>=0D
                                                            <p>=A0</p>=0D
=0D
                      <p>Hi Richard Cruz!</p>=0D
<p>You have an update from NerdsToGo-Katy for your ticket 7564</p>=0D
<hr style=3D"margin-top: 25px; margin-bottom: 25px;">=0D
<p>Update Subject: Update</p>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Mon 04-24-23 01:32 PM<=
/small>=0D
</div>=0D
<div style=3D""><p>It could be firmware if it is an integrated chip that's =
being referenced but the program can't reference the hardware in that error=
.</p></div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Mon 04-24-23 01:25 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Definitely not a software issue?   </p>=0D
=0D
<p> </p>=0D
=0D
<p>From: NerdsToGo-Katy =20=0D
<br>Sent: Monday, April 24, 2023 1:21 PM=0D
<br>To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.co=
m</a>=0D
<br>Subject: Log In to machine and check what Software it has installed (me=
ssage=0D
<br>id: 66093246)</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Mon 04-24-23 01:21 PM<=
/small>=0D
</div>=0D
<div style=3D""><p>Yeah, it looks like hardware. I've fixed it on more gene=
ric hardware, I'm not sure how integrated those circuits are. It could be a=
 regular RAM module or an integrated memory chip on one of the boards.</p><=
/div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Mon 04-24-23 01:15 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>So is it a hardware issue?  Have you ever fixed this issue?  </p>=0D
=0D
<p> </p>=0D
=0D
<p>From: NerdsToGo-Katy =20=0D
<br>Sent: Monday, April 24, 2023 1:13 PM=0D
<br>To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.co=
m</a>=0D
<br>Subject: Log In to machine and check what Software it has installed (me=
ssage=0D
<br>id: 66093246)</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Mon 04-24-23 01:13 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Hey Richard, </p>=0D
=0D
<p>That looks like a memory failure. It's failing to reference the hardware=
. </p>=0D
=0D
<p>Preston M=0D
<br>NerdsToGoKaty</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Mon 04-24-23 11:04 AM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Hi Preston</p>=0D
=0D
<p> </p>=0D
=0D
<p>Trust this email finds you well.  I am receiving the following message o=
n=0D
<br>one of my unit with an incorporated computer.  </p>=0D
=0D
<p> </p>=0D
=0D
<p>*	Do you know if this is a hardware or software issue?=0D
<br>*	Do you think you can repair?</p>=0D
=0D
<p>Thanks, </p>=0D
=0D
<p>Rich</p>=0D
=0D
<p> </p>=0D
=0D
<p>From: NerdsToGo-Katy =20=0D
<br>Sent: Tuesday, March 21, 2023 3:27 PM=0D
<br>To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.co=
m</a>=0D
<br>Subject: Log In to machine and check what Software it has installed (me=
ssage=0D
<br>id: 66093246)</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Tue 03-21-23 03:26 PM<=
/small>=0D
</div>=0D
<div style=3D""><p>Yeah I tried the ones the recovery software got as well,=
 the backup files just have links to the 32 karat launcher that asks for a =
serial USB or serial number. Will need help from their support team to reco=
ver it. Did you take that hard drive back with you or did we still have it?=
</p></div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Tue 03-21-23 03:12 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Did you check your back-up files?  Obviously would be easiest this way..=
</p>=0D
=0D
<p> </p>=0D
=0D
<p>From: NerdsToGo-Katy =20=0D
<br>Sent: Tuesday, March 21, 2023 3:11 PM=0D
<br>To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.co=
m</a>=0D
<br>Subject: Log In to machine and check what Software it has installed (me=
ssage=0D
<br>id: 66093246)</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Tue 03-21-23 03:10 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Thanks Richard, </p>=0D
=0D
<p>I'll contact their support team to see if they are able to provide the d=
ownload for 32 karat 8.0 and the software key. </p>=0D
=0D
<p>I'll update you once I hear back from them!</p>=0D
=0D
<p>Preston M,=0D
<br>NerdsToGo Katy</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Tue 03-21-23 03:08 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Hi Preston</p>=0D
=0D
<p> </p>=0D
=0D
<p>Included you will fnd serial number for the PA800  It is manufactured by=0D
<br>Beckman Coulter.  Best, Rich </p>=0D
=0D
<p> </p>=0D
=0D
<p> </p>=0D
=0D
<p> </p>=0D
=0D
<p> </p>=0D
=0D
<p>From: NerdsToGo-Katy  </p>=0D
=0D
<p> </p>=0D
=0D
<p>Sent: Monday, January 9, 2023 10:47 AM=0D
<br>To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.co=
m</a>=0D
<br>Subject: Log In to machine and check what Software it has installed (me=
ssage=0D
<br>id: 63080880)</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Mon 01-09-23 10:57 AM<=
/small>=0D
</div>=0D
<div style=3D""><p>SMS-REPLY: Ok</p></div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Mon 01-09-23 10:47 AM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Hey Richard, </p>=0D
=0D
<p>I wasn't able to get Softmax working without the key. I was able to laun=
ch and test the 32k suit and test the license file for that.</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Wed 01-04-23 05:37 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>OK.  </p>=0D
=0D
<p>As far as the Softmax, will it work without the key?   Can you test it? =
 </p>=0D
=0D
<p> </p>=0D
=0D
<p>From: NerdsToGo-Katy =20=0D
<br>Sent: Wednesday, January 4, 2023 4:49 PM=0D
<br>To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.co=
m</a>=0D
<br>Subject: Log In to machine and check what Software it has installed (me=
ssage=0D
<br>id: 63080880)</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Wed 01-04-23 04:49 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>I see the key for 32karat software with all of the installation files an=
d there is a file with a key for your license. </p>=0D
=0D
<p>As for Softmax Prov5.4 I see the application and it's dependencies but t=
he license/key doesn't appear to be readily available in the files on this =
particular drive. </p>=0D
=0D
<p>I went ahead and made a backup of everything on the drive.</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Wed 01-04-23 04:12 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Questions:</p>=0D
=0D
<p>*	Do I have full access to: SoftMax Pro v5.4?   Do I need a key to=0D
<br>operate? If so, do I have the key on the hardrive?=0D
<br>*	Same questions for the 32 Karat Software - C:\32Karat\</p>=0D
=0D
<p> </p>=0D
=0D
<p>From: NerdsToGo-Katy =20=0D
<br>Sent: Wednesday, January 4, 2023 3:12 PM=0D
<br>To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.co=
m</a>=0D
<br>Subject: Log In to machine and check what Software it has installed (me=
ssage=0D
<br>id: 63080880)</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Wed 01-04-23 03:14 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Here is the link:=0D
<br><a href=3D"http://reply.repairshopr.com/ls/click?upn=3Di9Dms9j4owFsBa3w=
shtb7mBArm9ffsqrgFX8VT-2BE5Mrzrgnva0M8jsgOajOqMBPXnexM3Hm-2B2Ok18l61ajPk1kV=
WqBnZphGJeaKsV-2FmwJcnjfkV9VYa-2B-2FEyAAY-2F7K01txiCh_705JNWnUen-2BVALi0S4a=
OxuKK4J3a6YGlDlxVkUVHO2r2zozKZ0imWX90UwaVygcRLAQmEAmS7tS-2BhDLuHAARodmImWZ8=
ZXhFimOeu5RZC-2BYyT-2FmPQdV5q5CGBgekxrpmSAklYIpDAcgcoTIZ7nHBsU1-2BWzYdkd5bV=
G0mhnYXDliOYZeme-2Fm6fh7a0kE7J6-2F5Fhgl7WZ4VRgvikg7WAiOTX5ii-2BVApsx31Adv63=
fmYZCnJgPyml1Al-2BuDtkdPTCKLBYF-2F3J4ORu8k8p9rnF76Xw-3D-3D">https://www.per=
kinelmer.com/product/s-w-kit-pyris-standard-single-user-n5340</a>=0D
<br>092    </p>=0D
=0D
<p> </p>=0D
=0D
<p>From: NerdsToGo-Katy =20=0D
<br>Sent: Wednesday, January 4, 2023 3:12 PM=0D
<br>To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.co=
m</a>=0D
<br>Subject: Log In to machine and check what Software it has installed (me=
ssage=0D
<br>id: 63080880)</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Wed 01-04-23 03:12 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>No worries Richard. </p>=0D
=0D
<p>I don't see anything in the program files for Pyris on this drive but if=
 you can get me that version number I might be able to get one from Pyris s=
upport. </p>=0D
=0D
<p>Let me know what you find and I'll take a look. </p>=0D
=0D
<p>Thanks!=0D
<br>Preston M=0D
<br>NerdsToGo Katy</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Wed 01-04-23 02:38 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Hi Preston, </p>=0D
=0D
<p> </p>=0D
=0D
<p>Sorry didn't get back to you yesterday.  The software I am looking for i=
s=0D
<br>called Pyris . I am trying to find further details( version etc).  Than=
ks,=0D
<br>Rich</p>=0D
=0D
<p> </p>=0D
=0D
<p>From: NerdsToGo-Katy =20=0D
<br>Sent: Wednesday, January 4, 2023 2:33 PM=0D
<br>To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.co=
m</a>=0D
<br>Subject: Log In to machine and check what Software it has installed (me=
ssage=0D
<br>id: 63080880)</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Wed 01-04-23 02:32 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Hey Richard, </p>=0D
=0D
<p>I went ahead and grabbed everything off of that hard drive but I need so=
me clarification on which software you were trying to recover (there is a l=
ist provided below)=0D
<br>=20=0D
<br>32 Karat Software - C:\32Karat\=0D
<br> =20=0D
<br>Adobe Flash Player 32 ActiveX=0D
<br> =20=0D
<br>Adobe Reader XI (11.0.08)=0D
<br> =20=0D
<br>Google Chrome=0D
<br> =20=0D
<br>HP USB Key Utility=0D
<br> =20=0D
<br>Intel(R) Management Engine Components=0D
<br> =20=0D
<br>Intel(R) Network Connections 15.7.176.0=0D
<br> =20=0D
<br>Intel(R) Processor Graphics=0D
<br> =20=0D
<br>Keyspan USB Serial Adapter=0D
<br> =20=0D
<br>Microsoft .NET Framework 2.0 Service Pack 2=0D
<br> =20=0D
<br>Microsoft .NET Framework 3.0 Service Pack 2=0D
<br> =20=0D
<br>Microsoft .NET Framework 3.5 SP1=0D
<br> =20=0D
<br>Microsoft Office Professional Plus 2010=0D
<br> =20=0D
<br>Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161=0D
<br> =20=0D
<br>Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219=0D
<br> =20=0D
<br>Microsoft Visual Studio 2010 Tools for Office Runtime (x86)=0D
<br> =20=0D
<br>National Instruments Software=0D
<br> =20=0D
<br>PDFCreator=0D
<br> =20=0D
<br>Realtek High Definition Audio Driver=0D
<br> =20=0D
<br>Samsung Easy Document Creator=0D
<br> =20=0D
<br>Samsung Easy Printer Manager=0D
<br> =20=0D
<br>Samsung M288x Series=0D
<br> =20=0D
<br>Samsung OCR Software=0D
<br> =20=0D
<br>Samsung Printer Center=0D
<br> =20=0D
<br>Samsung Printer Diagnostics=0D
<br> =20=0D
<br>Samsung Printer Live Update=0D
<br> =20=0D
<br>Sentinel System Driver=0D
<br> =20=0D
<br>SoftMax Pro v5.4=0D
<br> =20=0D
<br>STM TPM Driver 1.0.4.15 - 32 bits=0D
<br> =20=0D
<br>Uninstall Samsung Printer Software=0D
<br> =20=0D
<br>Windows Internet Explorer 8=0D
<br> =20=0D
<br>Windows XP Service Pack 3</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Tue 01-03-23 04:07 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Happy new year Richard!</p>=0D
=0D
<p>I tried to reach you by phone but it went to voicemail. </p>=0D
=0D
<p>I was able to get the drive to spin up and I can access the program file=
s for the system. I do see a folder called molecular devices as well as a n=
ational instruments folder that have some softwares that may be what you're=
 looking for. </p>=0D
=0D
<p>I was calling to get some clarification on which software exactly you wa=
nted extracted from this drive. </p>=0D
=0D
<p>Please let me know the name of the company or specific software so that =
I can see if it's installed on this drive. </p>=0D
=0D
<p>Thanks!=0D
<br>Preston M=0D
<br>NerdsToGo Katy</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Kevin Brizuel=
a</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Thu 12-22-22 01:49 PM<=
/small>=0D
</div>=0D
<div style=3D"border-bottom-width: 1px; border-bottom-color: #ddd; border-b=
ottom-style: solid; margin-right: 20px; padding: 20px 0px;"><p>Log In to ma=
chine and check what Software it has installed</p></div>=0D
=0D
<br><br>=0D
View your account profile online: <a href=3D"http://reply.repairshopr.com/l=
s/click?upn=3DLRh79smZlSxKxFjCVycfwatEVaQDYi6dX-2BMxNLFdfZorWx9x7jANyNIeePJ=
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_705JNWnUen-2BVALi0S4aOxuKK4J3a6YGlDlxVkUVHO2r2zozKZ0imWX90UwaVygcRLAQmEAmS=
7tS-2BhDLuHAARoWVdiQvCEeJuoacB0oMDl2KI8VX0L-2Bv-2FLNd3Kh21kS0FPmzfGnKbWGM1L=
3iX-2Bx6ra1l3xRzipYVHraUZz-2BOkpqmdODx101LndJnrmVTREhb-2FC8IGmrF1PQii4Ww-2B=
ed4eB1hGQNx7LEgh0AK-2FtzyhNSW380kthNq-2B5KxT6DJZZry8UGyUhfbGep38ckCC0OEd8g-=
3D-3D" style=3D"color: #00b0ff; text-decoration: none; font-weight: normal;=
">Online Profile</a>=0D
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                                                <br>=0D
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