Da

✏️ Editing: 1682948082.M47461P58889.aristoteles.x5servers.net,S=59135,W=60265:2,S

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Mon, 01 May 2023 09:34:42 -0400
From: Chris Holden <cholden@terrastarpoly.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>, Terry Rosenboom
	<trosenboom@terrastarpoly.com>
CC: David Jungers <David.Jungers@terrastarpoly.com>, Mike Morgan
	<mmorgan@terrastarpoly.com>, Juergen Windbacher
	<jWindbacher@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED 
Thread-Topic: PICK UP OF UNIT: YOUR ACTION REQUIRED 
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Date: Mon, 1 May 2023 13:33:54 +0000
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 Content preview: I am sorry your emails are not coming through to my inbox,
 for whatever reason. I thought we had discussed that we were wanting our
 money back on this unit. I don't want to have issues with equipment and have
 to go back to you down the road. We are going to have to have some warr [...]
 
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Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

I am sorry your emails are not coming through to my inbox, for whatever rea=
son.

I thought we had discussed that we were wanting our money back on this unit=
.  I don't want to have issues with equipment and have to go back to you do=
wn the road.
We are going to have to have some warranty on this for us keep it.  I was c=
ertain that we were going to move forward with refunding the money.

Please let me know what the plan is?

Chris Holden
Scheduler & Quality Manager
Mobile: 417-217-2765
[cid:image001.jpg@01D97C07.AAFDDF00]
Terra Star, LLC
PO Box 663
Rogersville, MO  65742

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Friday, April 28, 2023 12:38 PM
To: Terry Rosenboom <trosenboom@terrastarpoly.com>; Chris Holden <cholden@t=
errastarpoly.com>
Cc: David Jungers <David.Jungers@terrastarpoly.com>; Mike Morgan <mmorgan@t=
errastarpoly.com>; Juergen Windbacher <jWindbacher@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

From: Terry Rosenboom <trosenboom@terrastarpoly.com<mailto:trosenboom@terra=
starpoly.com>>
Sent: Friday, April 28, 2023 12:04 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>; Chris Holden=
 <cholden@terrastarpoly.com<mailto:cholden@terrastarpoly.com>>
Cc: David Jungers <David.Jungers@terrastarpoly.com<mailto:David.Jungers@ter=
rastarpoly.com>>; Mike Morgan <mmorgan@terrastarpoly.com<mailto:mmorgan@ter=
rastarpoly.com>>; Juergen Windbacher <jWindbacher@terrastarpoly.com<mailto:=
jWindbacher@terrastarpoly.com>>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Excellent thanks for your support.

Terry Rosenboom
Director of Procurement

Cell 316-832-5181
[cid:image001.jpg@01D97C07.AAFDDF00]
Terra Star, LLC
PO Box 663
Rogersville, MO  65742

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Sent: Friday, April 28, 2023 11:47 AM
To: Chris Holden<mailto:cholden@terrastarpoly.com>
Cc: David Jungers<mailto:David.Jungers@terrastarpoly.com>; Mike Morgan<mail=
to:mmorgan@terrastarpoly.com>; Juergen Windbacher<mailto:jWindbacher@terras=
tarpoly.com>; Terry Rosenboom<mailto:trosenboom@terrastarpoly.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Hello Chris and team

I have some good news, we ordered all the parts and am glad to say unit is =
now working properly!

We are repacking and shipping out asap.

Thanks for your patience in this process.

Best
Rich

From: Chris Holden <cholden@terrastarpoly.com<mailto:cholden@terrastarpoly.=
com>>
Sent: Thursday, April 13, 2023 11:56 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: David Jungers <David.Jungers@terrastarpoly.com<mailto:David.Jungers@ter=
rastarpoly.com>>; Mike Morgan <mmorgan@terrastarpoly.com<mailto:mmorgan@ter=
rastarpoly.com>>; Juergen Windbacher <jWindbacher@terrastarpoly.com<mailto:=
jWindbacher@terrastarpoly.com>>; Terry Rosenboom <trosenboom@terrastarpoly.=
com<mailto:trosenboom@terrastarpoly.com>>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Absolutely! Thank you!

Please keep us updated.

Thanks you for understanding

Chris Holden
Scheduler & Quality Manager
Mobile: 417-217-2765
[cid:image001.jpg@01D97C07.AAFDDF00]
Terra Star, LLC
PO Box 663
Rogersville, MO  65742

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Thursday, April 13, 2023 11:51 AM
To: Chris Holden <cholden@terrastarpoly.com<mailto:cholden@terrastarpoly.co=
m>>
Cc: David Jungers <David.Jungers@terrastarpoly.com<mailto:David.Jungers@ter=
rastarpoly.com>>; Mike Morgan <mmorgan@terrastarpoly.com<mailto:mmorgan@ter=
rastarpoly.com>>; Juergen Windbacher <jWindbacher@terrastarpoly.com<mailto:=
jWindbacher@terrastarpoly.com>>; Terry Rosenboom <trosenboom@terrastarpoly.=
com<mailto:trosenboom@terrastarpoly.com>>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

I understand.  Can you give me a few more days to check with my insurance c=
ompany?

Regards
Richard

From: Chris Holden <cholden@terrastarpoly.com<mailto:cholden@terrastarpoly.=
com>>
Sent: Thursday, April 13, 2023 11:41 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: David Jungers <David.Jungers@terrastarpoly.com<mailto:David.Jungers@ter=
rastarpoly.com>>; Mike Morgan <mmorgan@terrastarpoly.com<mailto:mmorgan@ter=
rastarpoly.com>>; Juergen Windbacher <jWindbacher@terrastarpoly.com<mailto:=
jWindbacher@terrastarpoly.com>>; Terry Rosenboom <trosenboom@terrastarpoly.=
com<mailto:trosenboom@terrastarpoly.com>>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Rich,

Good morning, sir.  I hope you are doing well.  Rich we are currently in a =
situation where we must move forward on getting an oven.  We look to be ope=
ning sooner than we expected and we have a substantial amount of money wrap=
ped up with this oven, and we are running out of time to get our lab in ord=
er.  I have other leads on ovens currently, and need to act on those accord=
ingly, so instead of having money in two locations and not knowing if the o=
ne you have is going to work, we think it is probably best to start the pro=
cess of getting our money back.

I am sorry but our hands are tied and need to move forward with a different=
 plan.  I hope you understand our situation.  Look forward to hearing from =
you regarding this and maybe down the road we can do business again.  Thank=
 you for your time and energy you have put into this, and we are sorry it d=
idn't work out for both parties.

Best of luck and looking forward to hearing from you soon.

Chris Holden
Scheduler & Quality Manager
Mobile: 417-217-2765
[cid:image001.jpg@01D97C07.AAFDDF00]
Terra Star, LLC
PO Box 663
Rogersville, MO  65742

From: Chris Holden
Sent: Thursday, March 30, 2023 10:35 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: David Jungers <David.Jungers@terrastarpoly.com<mailto:David.Jungers@ter=
rastarpoly.com>>; Mike Morgan <mmorgan@terrastarpoly.com<mailto:mmorgan@ter=
rastarpoly.com>>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Rich,

Glad you received the machine, please keep us posted with what you figure o=
ut.

Thanks

Chris Holden
Scheduler & Quality Manager
Mobile: 417-217-2765
[cid:image001.jpg@01D97C07.AAFDDF00]
Terra Star, LLC
PO Box 663
Rogersville, MO  65742

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Wednesday, March 29, 2023 11:36 AM
To: Chris Holden <cholden@terrastarpoly.com<mailto:cholden@terrastarpoly.co=
m>>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Hello Chris,

We received the equipment yesterday.  Initial inspection shows some cracks =
in the white furnace.  Please allow us a few more days to check thoroughly =
and come back to you.

Thanks,
Rich

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Wednesday, March 22, 2023 10:19 AM
To: 'Chris Holden' <cholden@terrastarpoly.com<mailto:cholden@terrastarpoly.=
com>>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

Ok great.  As soon as we receive it we will inspect and work on resolving i=
ssues.

Thanks and details forthcoming.

Richard

From: Chris Holden <cholden@terrastarpoly.com<mailto:cholden@terrastarpoly.=
com>>
Sent: Wednesday, March 22, 2023 10:14 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED

It is shipped and headed your way sir

Thank

Chris Holden
Scheduler & Quality Manager
Mobile: 417-217-2765
[cid:image001.jpg@01D97C07.AAFDDF00]
Terra Star, LLC
PO Box 663
Rogersville, MO  65742

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Tuesday, March 21, 2023 2:42 PM
To: Chris Holden <cholden@terrastarpoly.com<mailto:cholden@terrastarpoly.co=
m>>
Subject: PICK UP OF UNIT: YOUR ACTION REQUIRED

Hi Chris

Please find (prepaid) Bill of Lading. Kindly print 3 copies and sign at bot=
tom where it says SHIPPER. Attach one copy to cargo and give other 2 to dri=
ver.  It is scheduled for p/up Wednesday March 22nd  between 9am- 4pm.

Let me know if you have any questions,
Rich

--_000_BN6PR16MB3108AE7C313C988E8DC90926BC6E9BN6PR16MB3108namp_
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<div class=3D"WordSection1">
I am sorry your emails are not coming through to my =
inbox, for whatever reason.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
I thought we had discussed that we were wanting our =
money back on this unit.&nbsp; I don&#8217;t want to have issues with equip=
ment and have to go back to you down the road.&nbsp;
<o:p></o:p>
We are going to have to have some warranty on this f=
or us keep it.&nbsp; I was certain that we were going to move forward with =
refunding the money.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
Please let me know what the plan is?&nbsp; <o:p></o:=
p>
<o:p>&nbsp;</o:p>
<div>
Chris Holden<o:p></o:p>
Scheduler &amp; Quality Manager<o:p></o:p></s=
pan>
Mobile: 417-217-276=
5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
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66in;height:.8in" id=3D"Picture_x0020_6" src=3D"cid:image001.jpg@01D97C07.A=
AFDDF00"><o:p></o:p>
Terra Star, LLC<o:p=
></o:p>
PO Box 663 &nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
Rogersville, MO&nbs=
p; 65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: rcruz@sapasequipment.com &lt;rcruz@sapa=
sequipment.com&gt;
 
Sent: Friday, April 28, 2023 12:38 PM 
To: Terry Rosenboom &lt;trosenboom@terrastarpoly.com&gt;; Chris Hold=
en &lt;cholden@terrastarpoly.com&gt; 
Cc: David Jungers &lt;David.Jungers@terrastarpoly.com&gt;; Mike Morg=
an &lt;mmorgan@terrastarpoly.com&gt;; Juergen Windbacher &lt;jWindbacher@te=
rrastarpoly.com&gt; 
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Terry Rosenboom &lt;<a href=3D"mailto:t=
rosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com</a>&gt;
 
Sent: Friday, April 28, 2023 12:04 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a>; Chris Holden &lt;<a href=3D"mailto:cholden@terrastarpoly.com">cho=
lden@terrastarpoly.com</a>&gt; 
Cc: David Jungers &lt;<a href=3D"mailto:David.Jungers@terrastarpoly.=
com">David.Jungers@terrastarpoly.com</a>&gt;; Mike Morgan &lt;<a href=3D"ma=
ilto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&gt;; Juergen =
Windbacher &lt;<a href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher=
@terrastarpoly.com</a>&gt; 
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Excellent thanks for your support.<o:p></o:p>
<o:p>&nbsp;</o:p>
Terry Rosenboom 
Director of Procurement&nbsp;<o=
:p></o:p>
<o:p>&nbsp;</o:p></=
span>
Cell 316-832-5181&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
<img border=3D"0" width=3D"150" height=3D"77" style=
=3D"width:1.5666in;height:.8in" id=3D"_x0000_i1029" src=3D"cid:image001.jpg=
@01D97C07.AAFDDF00"><o:p></o:p>=

Terra Star, LLC<o:p=
></o:p>
PO Box 663 &nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
Rogersville, MO&nbs=
p; 65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipment.=
com">rcruz@sapasequipment.com</a> 
Sent: Friday, April 28, 2023 11:47 AM 
To: <a href=3D"mailto:cholden@terrastarpoly.com">Chris Holden</a><br=
>
Cc: <a href=3D"mailto:David.Jungers@terrastarpoly.com">David Jungers=
</a>; <a href=3D"mailto:mmorgan@terrastarpoly.com">
Mike Morgan</a>; <a href=3D"mailto:jWindbacher@terrastarpoly.com">Juergen W=
indbacher</a>;
<a href=3D"mailto:trosenboom@terrastarpoly.com">Terry Rosenboom</a> 
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED <o:p></o:p>
</div>
<o:p>&nbsp;</o:p>
Hello Chris and team<o:p></o:p>
<o:p>&nbsp;</o:p>
I have some good news, we ordered all the parts and =
am glad to say unit is now working properly!<o:p></o:p>
<o:p>&nbsp;</o:p>
We are repacking and shipping out asap.&nbsp; <o:p><=
/o:p>
<o:p>&nbsp;</o:p>
Thanks for your patience in this process.&nbsp; <o:p=
></o:p>
<o:p>&nbsp;</o:p>
Best<o:p></o:p>
Rich<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Chris Holden &lt;<a href=3D"mailto:chol=
den@terrastarpoly.com">cholden@terrastarpoly.com</a>&gt;
 
Sent: Thursday, April 13, 2023 11:56 AM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Cc: David Jungers &lt;<a href=3D"mailto:David.Jungers@terrastarpoly.=
com">David.Jungers@terrastarpoly.com</a>&gt;; Mike Morgan &lt;<a href=3D"ma=
ilto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&gt;; Juergen =
Windbacher &lt;<a href=3D"mailto:jWindbacher@terrastarpoly.com">jWindbacher=
@terrastarpoly.com</a>&gt;;
 Terry Rosenboom &lt;<a href=3D"mailto:trosenboom@terrastarpoly.com">trosen=
boom@terrastarpoly.com</a>&gt; 
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Absolutely! Thank you!<=
o:p></o:p>
<o:p>&nbsp;</o:p></span=
>
Please keep us updated.=
<o:p></o:p>
<o:p>&nbsp;</o:p></span=
>
Thanks you for understa=
nding 
<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
Chris Holden<o:p></o:p>
Scheduler &amp; Quality Manager<o:p></o:p></s=
pan>
Mobile: 417-217-276=
5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
<img border=3D"0" width=3D"150" height=3D"77" style=
=3D"width:1.5666in;height:.8in" id=3D"Picture_x0020_4" src=3D"cid:image001.=
jpg@01D97C07.AAFDDF00"><o:p></o:p><=
/b>
Terra Star, LLC<o:p=
></o:p>
PO Box 663 &nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
Rogersville, MO&nbs=
p; 65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipment.=
com">rcruz@sapasequipment.com</a> &lt;=
<a href=3D"mailto:rcruz@sapasequipment.com">r=
cruz@sapasequipment.com</a>&gt;
 
Sent: Thursday, April 13, 2023 11:51 AM 
To: Chris Holden &lt;<a href=3D"mailto:cholden@terrastarpoly.com"><s=
pan style=3D"color:#0563C1">cholden@terrastarpoly.com</a>&gt; 
Cc: David Jungers &lt;<a href=3D"mailto:David.Jungers@terrastarpoly.=
com">David.Jungers@terrastarpoly.com</=
a>&gt;; Mike Morgan &lt;<a href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&gt;;
 Juergen Windbacher &lt;<a href=3D"mailto:jWindbacher@terrastarpoly.com"><s=
pan style=3D"color:#0563C1">jWindbacher@terrastarpoly.com</a>&gt;; T=
erry Rosenboom &lt;<a href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com</a>&gt; 
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
I understand.&nbsp; Can you give me a few more days =
to check with my insurance company?&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
Regards<o:p></o:p>
Richard<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Chris Holden &lt;<a href=3D"mailto:chol=
den@terrastarpoly.com">cholden@terrastarpoly.=
com</a>&gt;
 
Sent: Thursday, April 13, 2023 11:41 AM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> 
Cc: David Jungers &lt;<a href=3D"mailto:David.Jungers@terrastarpoly.=
com">David.Jungers@terrastarpoly.com</=
a>&gt;; Mike Morgan &lt;<a href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&gt;;
 Juergen Windbacher &lt;<a href=3D"mailto:jWindbacher@terrastarpoly.com"><s=
pan style=3D"color:#0563C1">jWindbacher@terrastarpoly.com</a>&gt;; T=
erry Rosenboom &lt;<a href=3D"mailto:trosenboom@terrastarpoly.com">trosenboom@terrastarpoly.com</a>&gt; 
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Rich,<o:p></o:p>
<o:p>&nbsp;</o:p>
Good morning, sir.&nbsp; I hope you are doing well.&=
nbsp; Rich we are currently in a situation where we must move forward on ge=
tting an oven.&nbsp; We look to be opening sooner than we expected and we h=
ave a substantial amount of money wrapped up with
 this oven, and we are running out of time to get our lab in order.&nbsp; I=
 have other leads on ovens currently, and need to act on those accordingly,=
 so instead of having money in two locations and not knowing if the one you=
 have is going to work, we think it is
 probably best to start the process of getting our money back.<o:p></o:p></=
p>
<o:p>&nbsp;</o:p>
I am sorry but our hands are tied and need to move f=
orward with a different plan.&nbsp; I hope you understand our situation.&nb=
sp; Look forward to hearing from you regarding this and maybe down the road=
 we can do business again.&nbsp; Thank you for your
 time and energy you have put into this, and we are sorry it didn&#8217;t w=
ork out for both parties.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
Best of luck and looking forward to hearing from you=
 soon.<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
Chris Holden<o:p></o:p>
Scheduler &amp; Quality Manager<o:p></o:p></s=
pan>
Mobile: 417-217-276=
5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
<img border=3D"0" width=3D"150" height=3D"77" style=
=3D"width:1.5666in;height:.8in" id=3D"Picture_x0020_3" src=3D"cid:image001.=
jpg@01D97C07.AAFDDF00"><o:p></o:p><=
/b>
Terra Star, LLC<o:p=
></o:p>
PO Box 663 &nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
Rogersville, MO&nbs=
p; 65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Chris Holden 
Sent: Thursday, March 30, 2023 10:35 AM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> 
Cc: David Jungers &lt;<a href=3D"mailto:David.Jungers@terrastarpoly.=
com">David.Jungers@terrastarpoly.com</=
a>&gt;; Mike Morgan &lt;<a href=3D"mailto:mmorgan@terrastarpoly.com">mmorgan@terrastarpoly.com</a>&gt; 
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Rich,<o:p></o:p>
<o:p>&nbsp;</o:p>
Glad you received the machine, please keep us posted=
 with what you figure out.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
Thanks <o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
Chris Holden<o:p></o:p>
Scheduler &amp; Quality Manager<o:p></o:p></s=
pan>
Mobile: 417-217-276=
5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
<img border=3D"0" width=3D"150" height=3D"77" style=
=3D"width:1.5666in;height:.8in" id=3D"Picture_x0020_2" src=3D"cid:image001.=
jpg@01D97C07.AAFDDF00"><o:p></o:p><=
/b>
Terra Star, LLC<o:p=
></o:p>
PO Box 663 &nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
Rogersville, MO&nbs=
p; 65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipment.=
com">rcruz@sapasequipment.com</a> &lt;=
<a href=3D"mailto:rcruz@sapasequipment.com">r=
cruz@sapasequipment.com</a>&gt;
 
Sent: Wednesday, March 29, 2023 11:36 AM 
To: Chris Holden &lt;<a href=3D"mailto:cholden@terrastarpoly.com"><s=
pan style=3D"color:#0563C1">cholden@terrastarpoly.com</a>&gt; 
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hello Chris,&nbsp; <o:p></o:p>
<o:p>&nbsp;</o:p>
We received the equipment yesterday.&nbsp; Initial i=
nspection shows some cracks in the white furnace.&nbsp; Please allow us a f=
ew more days to check thoroughly and come back to you.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
Thanks, <o:p></o:p>
Rich<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipment.=
com">rcruz@sapasequipment.com</a> &lt;=
<a href=3D"mailto:rcruz@sapasequipment.com">r=
cruz@sapasequipment.com</a>&gt;
 
Sent: Wednesday, March 22, 2023 10:19 AM 
To: 'Chris Holden' &lt;<a href=3D"mailto:cholden@terrastarpoly.com">=
cholden@terrastarpoly.com</a>&gt; 
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Ok great.&nbsp; As soon as we receive it we will ins=
pect and work on resolving issues.
<o:p></o:p>
<o:p>&nbsp;</o:p>
Thanks and details forthcoming. <o:p></o:p>
<o:p>&nbsp;</o:p>
Richard<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Chris Holden &lt;<a href=3D"mailto:chol=
den@terrastarpoly.com">cholden@terrastarpoly.=
com</a>&gt;
 
Sent: Wednesday, March 22, 2023 10:14 AM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> 
Subject: RE: PICK UP OF UNIT: YOUR ACTION REQUIRED <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
It is shipped and headed your way sir<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
Thank <o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
Chris Holden<o:p></o:p>
Scheduler &amp; Quality Manager<o:p></o:p></s=
pan>
Mobile: 417-217-276=
5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
<img border=3D"0" width=3D"150" height=3D"77" style=
=3D"width:1.5666in;height:.8in" id=3D"Picture_x0020_1" src=3D"cid:image001.=
jpg@01D97C07.AAFDDF00"><o:p></o:p><=
/b>
Terra Star, LLC<o:p=
></o:p>
PO Box 663 &nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
Rogersville, MO&nbs=
p; 65742&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipment.=
com">rcruz@sapasequipment.com</a> &lt;=
<a href=3D"mailto:rcruz@sapasequipment.com">r=
cruz@sapasequipment.com</a>&gt;
 
Sent: Tuesday, March 21, 2023 2:42 PM 
To: Chris Holden &lt;<a href=3D"mailto:cholden@terrastarpoly.com"><s=
pan style=3D"color:#0563C1">cholden@terrastarpoly.com</a>&gt; 
Subject: PICK UP OF UNIT: YOUR ACTION REQUIRED <o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hi Chris<o:p></o:p>
<o:p>&nbsp;</o:p>
Please find (prepaid) Bill of Lading. Kindly print 3=
 copies and sign at bottom where it says SHIPPER. Attach one copy to cargo =
and give other 2 to driver.&nbsp; It is scheduled for p/up
Wednesday March 22<s=
up>nd &nbsp;between 9am- 4pm.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
Let me know if you have any questions, <o:p></o:p></=
p>
Rich<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
</div>
</body>
</html>

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