Da

✏️ Editing: 1686155908.M88975P3394149.aristoteles.x5servers.net,S=28753,W=29600:2,S

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Wed, 07 Jun 2023 12:38:28 -0400
Date: Wed, 07 Jun 2023 16:37:41 +0000 (UTC)
From: NerdsToGo-Katy <ntg10010@reply.repairshopr.com>
Message-ID: <6480b2551b404_268c3fe2aead123813186d@rsyn-workers-production-worker-7986685f4-929pp.mail>
Subject: Check on windows xp machine memory (message id: 67687455)
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Reply-To: NerdsToGo-Katy <ntg10010@reply.repairshopr.com>
To: rcruz@sapasequipment.com

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----- REPLY ABOVE THIS LINE TO SEND A RESPONSE
-----

NerdsToGo-Katy

Hi Richard Cruz!

You have an update from NerdsToGo-Katy for your ticket 7946

Update Subject: Update

Preston Macmillian

Wed 06-07-23 11:37 AM

Hey Richard,

I was able to get Kelsey to put me in touch with one of their
repair technicians who provided a backup and the clonezilla image
to boot it up with. I'm still waiting on a replacement drive to
swap the old one out with so we can do the fresh install.

I have the memory and now I have the software and image. I just
need an old IDE hard drive that's compatible with XP.

I'll call you later today so we can schedule the next steps.

Let me know if you have any questions.

Thanks!

Preston M

NerdsToGo Katy

customer-reply

Wed 06-07-23 11:23 AM

Hi Preston

It has been a while since you came to work on the Elitech.  What
is the

update on the software issue?

Best

Rich

From: rcruz@sapasequipment.com

Sent: Monday, May 15, 2023 12:00 PM

To: 'NerdsToGo-Katy'

Subject: RE: Check on windows xp machine memory (message id:
67687455)

Hi Preston

Sorry my oversight

Will forward shortly.

Rich

From: NerdsToGo-Katy  >

Sent: Monday, May 15, 2023 10:15 AM

To: rcruz@sapasequipment.com

Subject: Check on windows xp machine memory (message id:
67687455)

Preston Macmillian

Thu 06-01-23 01:22 PM

Spoke with Kelsey again, she said the USB that we have is the
software backup. We will need a hard drive with XP installed to
swap into the machine and then we can restore the backup from the
provided usb

Preston Macmillian

Tue 05-30-23 10:25 AM

Kelsey is going to be calling me back after she speaks with her
service rep about providing the recovery USB mentioned in the
installation packet for the Selectra ProM E200

Preston Macmillian

Tue 05-30-23 10:22 AM

Hey Richard,

I spoke with Kelsey and she is reaching out to one of their
service techs to see if they can provide a copy of the restore
USB. I'll update you again once she calls me back with more info.

Thanks!

Preston M

NerdsToGo Katy

Kevin Brizuela

Tue 05-30-23 09:07 AM

Richard, this is for preston to call Kelsey today.

customer-reply

Tue 05-30-23 07:11 AM

Good morning

Wasn't aware of an appt.  Is this Preston?

From: NerdsToGo-Katy

Sent: Tuesday, May 30, 2023 7:00 AM

To: rcruz@sapasequipment.com

Subject: NerdsToGo-Katy Appointment Reminder for 05-30-23
(message id:

67687455)

Preston Macmillian

Tue 05-16-23 02:06 PM

Thanks, I'll give her a call asap

customer-reply

Mon 05-15-23 01:57 PM

Kelsey McGinnis

Technical Support Representative

Phone: 855-354-8324    Email: k.mcginnis@elitechgroup.com

From: NerdsToGo-Katy

Sent: Monday, May 15, 2023 10:15 AM

To: rcruz@sapasequipment.com

Subject: Check on windows xp machine memory (message id:
67687455)

customer-reply

Mon 05-15-23 12:30 PM

SMS-REPLY: I'm in North Carolina but will send you details
shortly

Preston Macmillian

Mon 05-15-23 12:09 PM

All good, I'll keep an eye out for it.

customer-reply

Mon 05-15-23 12:00 PM

Hi Preston

Sorry my oversight

Will forward shortly.

Rich

From: NerdsToGo-Katy

Sent: Monday, May 15, 2023 10:15 AM

To: rcruz@sapasequipment.com

Subject: Check on windows xp machine memory (message id:
67687455)

Preston Macmillian

Mon 05-15-23 10:15 AM

Hey Richard,

Did you email that contact info to me? I'm not seeing it in my
inbox. It looks like this USB only has the OS on it and I'll need
to talk to them to see if they have a download of the actual
program.

I did have some memory for it, I'm just waiting on a new Hard
drive and the cables for it.

Let me know if you send that over and I'll make sure I get it.

Thanks,

Preston M

NerdsToGo Katy

Preston Macmillian

Tue 05-09-23 01:07 PM

Hey Richard, just got back to the shop. You can email me directly
at preston.macmillian@nerdstogo.com or to open a ticket via email
you can send it to help10@nerdstogo.com

Thanks!

Preston M

NerdsToGo Katy

Kevin Brizuela

Fri 05-05-23 02:46 PM

Check on windows xp machine memory

View your account profile online: Online Profile 
( https://ntg10010.repairshopr.com/my_profile/v2/index?portal_key=biai89dxeyha0angedat )

Find us on Facebook 
( https://www.facebook.com/NerdsToGoComputerService/ )

Sent with care
from NerdsToGo-Katy

NerdsToGo-Katy -
25311 Kingsland Blvd Suite 100, Katy Texas 77494 - 7139001939
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size: 16px; line-height: 24px;">=0D
                                                            <p style=3D"" a=
lign=3D"center"><img src=3D"https://attachments.servably.com/uploads/accoun=
t/logo/59856/thumbnail_NERDSTOGO-LOGO.png" alt=3D"NerdsToGo-Katy" style=3D"=
max-height: 100px; max-width: 200px;"></p>=0D
                                                            <p>=A0</p>=0D
=0D
                      <p>Hi Richard Cruz!</p>=0D
<p>You have an update from NerdsToGo-Katy for your ticket 7946</p>=0D
<hr style=3D"margin-top: 25px; margin-bottom: 25px;">=0D
<p>Update Subject: Update</p>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Wed 06-07-23 11:37 AM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Hey Richard, </p>=0D
=0D
<p>I was able to get Kelsey to put me in touch with one of their repair tec=
hnicians who provided a backup and the clonezilla image to boot it up with.=
 I'm still waiting on a replacement drive to swap the old one out with so w=
e can do the fresh install. </p>=0D
=0D
<p>I have the memory and now I have the software and image. I just need an =
old IDE hard drive that's compatible with XP. </p>=0D
=0D
<p>I'll call you later today so we can schedule the next steps. </p>=0D
=0D
<p>Let me know if you have any questions. </p>=0D
=0D
<p>Thanks!=0D
<br>Preston M=0D
<br>NerdsToGo Katy</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Wed 06-07-23 11:23 AM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Hi Preston</p>=0D
=0D
<p> </p>=0D
=0D
<p>It has been a while since you came to work on the Elitech.  What is the<=
/p>=0D
=0D
<p>update on the software issue?  </p>=0D
=0D
<p> </p>=0D
=0D
<p>Best</p>=0D
=0D
<p>Rich</p>=0D
=0D
<p> </p>=0D
=0D
<p>From: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.c=
om</a>  </p>=0D
=0D
<p>Sent: Monday, May 15, 2023 12:00 PM</p>=0D
=0D
<p>To: 'NerdsToGo-Katy' </p>=0D
=0D
<p>Subject: RE: Check on windows xp machine memory (message id: 67687455)</=
p>=0D
=0D
<p> </p>=0D
=0D
<p>Hi Preston</p>=0D
=0D
<p> </p>=0D
=0D
<p>Sorry my oversight</p>=0D
=0D
<p> </p>=0D
=0D
<p>Will forward shortly.</p>=0D
=0D
<p> </p>=0D
=0D
<p>Rich</p>=0D
=0D
<p> </p>=0D
=0D
<p>From: NerdsToGo-Katy  &gt; </p>=0D
=0D
<p>Sent: Monday, May 15, 2023 10:15 AM</p>=0D
=0D
<p>To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com=
</a>  </p>=0D
=0D
<p>Subject: Check on windows xp machine memory (message id: 67687455)</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Thu 06-01-23 01:22 PM<=
/small>=0D
</div>=0D
<div style=3D""><p>Spoke with Kelsey again, she said the USB that we have i=
s the software backup. We will need a hard drive with XP installed to swap =
into the machine and then we can restore the backup from the provided usb</=
p></div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Tue 05-30-23 10:25 AM<=
/small>=0D
</div>=0D
<div style=3D""><p>Kelsey is going to be calling me back after she speaks w=
ith her service rep about providing the recovery USB mentioned in the insta=
llation packet for the Selectra ProM E200</p></div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Tue 05-30-23 10:22 AM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Hey Richard, </p>=0D
=0D
<p>I spoke with Kelsey and she is reaching out to one of their service tech=
s to see if they can provide a copy of the restore USB. I'll update you aga=
in once she calls me back with more info. </p>=0D
=0D
<p>Thanks!=0D
<br>Preston M=0D
<br>NerdsToGo Katy</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Kevin Brizuel=
a</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Tue 05-30-23 09:07 AM<=
/small>=0D
</div>=0D
<div style=3D""><p>Richard, this is for preston to call Kelsey today.</p></=
div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Tue 05-30-23 07:11 AM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Good morning</p>=0D
=0D
<p> </p>=0D
=0D
<p>Wasn't aware of an appt.  Is this Preston?  </p>=0D
=0D
<p> </p>=0D
=0D
<p>From: NerdsToGo-Katy  </p>=0D
=0D
<p>Sent: Tuesday, May 30, 2023 7:00 AM</p>=0D
=0D
<p>To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com=
</a></p>=0D
=0D
<p>Subject: NerdsToGo-Katy Appointment Reminder for 05-30-23 (message id:</=
p>=0D
=0D
<p>67687455)</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Tue 05-16-23 02:06 PM<=
/small>=0D
</div>=0D
<div style=3D""><p>Thanks, I'll give her a call asap</p></div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Mon 05-15-23 01:57 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Kelsey McGinnis</p>=0D
=0D
<p>Technical Support Representative</p>=0D
=0D
<p>Phone: 855-354-8324    Email: <a href=3D"mailto:k.mcginnis@elitechgroup.=
com">k.mcginnis@elitechgroup.com</a></p>=0D
=0D
<p> </p>=0D
=0D
<p> </p>=0D
=0D
<p> </p>=0D
=0D
<p>From: NerdsToGo-Katy  </p>=0D
=0D
<p>Sent: Monday, May 15, 2023 10:15 AM</p>=0D
=0D
<p>To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com=
</a></p>=0D
=0D
<p>Subject: Check on windows xp machine memory (message id: 67687455)</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Mon 05-15-23 12:30 PM<=
/small>=0D
</div>=0D
<div style=3D""><p>SMS-REPLY: I'm in North Carolina but will send you detai=
ls shortly</p></div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Mon 05-15-23 12:09 PM<=
/small>=0D
</div>=0D
<div style=3D""><p>All good, I'll keep an eye out for it.</p></div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">customer-repl=
y</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Mon 05-15-23 12:00 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Hi Preston</p>=0D
=0D
<p> </p>=0D
=0D
<p>Sorry my oversight</p>=0D
=0D
<p> </p>=0D
=0D
<p>Will forward shortly.</p>=0D
=0D
<p> </p>=0D
=0D
<p>Rich</p>=0D
=0D
<p> </p>=0D
=0D
<p>From: NerdsToGo-Katy  </p>=0D
=0D
<p>Sent: Monday, May 15, 2023 10:15 AM</p>=0D
=0D
<p>To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com=
</a></p>=0D
=0D
<p>Subject: Check on windows xp machine memory (message id: 67687455)</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Mon 05-15-23 10:15 AM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Hey Richard, </p>=0D
=0D
<p>Did you email that contact info to me? I'm not seeing it in my inbox. It=
 looks like this USB only has the OS on it and I'll need to talk to them to=
 see if they have a download of the actual program. </p>=0D
=0D
<p>I did have some memory for it, I'm just waiting on a new Hard drive and =
the cables for it. </p>=0D
=0D
<p>Let me know if you send that over and I'll make sure I get it.</p>=0D
=0D
<p>Thanks,=0D
<br>Preston M=0D
<br>NerdsToGo Katy</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Preston Macmi=
llian</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Tue 05-09-23 01:07 PM<=
/small>=0D
</div>=0D
<div style=3D"">=0D
<p>Hey Richard, just got back to the shop. You can email me directly at <a =
href=3D"mailto:preston.macmillian@nerdstogo.com">preston.macmillian@nerdsto=
go.com</a> or to open a ticket via email you can send it to <a href=3D"mail=
to:help10@nerdstogo.com">help10@nerdstogo.com</a></p>=0D
=0D
<p>Thanks!=0D
<br>Preston M=0D
<br>NerdsToGo Katy</p>=0D
</div>=0D
<div style=3D"border-top-width: 1px; border-top-color: #ddd; border-top-sty=
le: solid; margin-right: 20px; padding: 20px 0px;">=0D
  <p style=3D"font-weight: 600; color: #444; line-height: 0;">Kevin Brizuel=
a</p>=0D
  <small style=3D"color: #858585; line-height: 1em;">Fri 05-05-23 02:46 PM<=
/small>=0D
</div>=0D
<div style=3D"border-bottom-width: 1px; border-bottom-color: #ddd; border-b=
ottom-style: solid; margin-right: 20px; padding: 20px 0px;"><p>Check on win=
dows xp machine memory</p></div>=0D
=0D
<br><br>=0D
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