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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Tue, 18 Jul 2023 15:51:21 -0400
MIME-Version: 1.0
References: <01a601d9b9af$52613d20$f723b760$@sapasequipment.com>
In-Reply-To: <01a601d9b9af$52613d20$f723b760$@sapasequipment.com>
From: Thomas Hunt <thomas@tolka.ai>
Date: Tue, 18 Jul 2023 15:50:09 -0400
Message-ID: <CAELo3sj8L3XdgnOs8zdrLYk40AyB2R-EPV1LCQXd7p5C-JP7UQ@mail.gmail.com>
Subject: Re: Issue with Eppendorf
To: rcruz@sapasequipment.com
Cc: Johan Wikstrom <johan@tolka.ai>
Content-Type: multipart/related; boundary="000000000000ad25280600c8398e"

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Hi Rich,

Thank you for the quick response! I'm sorry to hear the problem is not
fixable. Do you happen to have another working thermal cycler? I'd be happy
to swap them if so.

Thanks,
Thomas

On Tue, Jul 18, 2023 at 3:37=E2=80=AFPM <rcruz@sapasequipment.com> wrote:

> Hi Thomas,
>
>
>
> First of all, my sincere apologies for these issues. We did not have
> these issues when testing but likely you may have tested further than we
> did=E2=80=A6=E2=80=A6If you see the video included such issues were not p=
resent when
> testing.
>
>
>
> Regardless, it is obvious the unit has issues and is under warranty.
> Would you like to keep this unit and we provide you with a partial refund
> of $100? If not we would take it back and give you a full refund.
>
>
>
> Again my sincere apologies and be assured there was no =E2=80=9Cbad faith=
=E2=80=9D from
> our end =F0=9F=98=8A
>
>
>
> Just let us know what you would like to do.
>
>
>
> Thanks,
>
> Rich
>
>
>
> Richard Cruz
>
> Owner
>
> *Sapas LLC*
>
> 11511 Gaston Road Suite 112
>
> Katy, TX 77494 USA
>
> 713-502-3780
>
> https://sapasequipment.com
> <https://urldefense.com/v3/__https:/can01.safelinks.protection.outlook.co=
m/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&data=3D04*7C01*7Cguillermo.loz=
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>
>
>
>
>

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<div dir=3D"ltr">Hi Rich,<div> </div><div>Thank you for the=C2=A0quick r=
esponse! I&#39;m sorry=C2=A0to hear the problem is not fixable. Do you happ=
en to have another working thermal cycler? I&#39;d be happy to swap them if=
 so.</div><div> </div><div>Thanks,</div><div>Thomas</div></div> <div =
class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Tue, Jul 18,=
 2023 at 3:37=E2=80=AFPM &lt;<a href=3D"mailto:rcruz@sapasequipment.com">rc=
ruz@sapasequipment.com</a>&gt; wrote: </div><blockquote class=3D"gmail_q=
uote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,2=
04);padding-left:1ex"><div class=3D"msg-560349891713116144"><div lang=3D"EN=
-US" style=3D"overflow-wrap: break-word;"><div class=3D"m_-5603498917131161=
44WordSection1">Hi Thomas,=C2=A0First of all,=
 my sincere apologies for these issues.=C2=A0 We did not have these issues =
when testing but likely you may have tested further than we did=E2=80=A6=E2=
=80=A6If you see the video included such issues were not present when testi=
ng.=C2=A0 =C2=A0=
Regardless, it is obvious the unit has issues and is=
 under warranty.=C2=A0=C2=A0 Would you like to keep this unit and we provid=
e you with a partial refund of=C2=A0 $100?=C2=A0 If not we would take it ba=
ck and give you a full refund.=C2=A0 =C2=A0Again my sincere apologie=
s and be assured there was no =E2=80=9Cbad faith=E2=80=9D from our end <spa=
n style=3D"font-family:&quot;Segoe UI Emoji&quot;,sans-serif">=F0=9F=98=8A<=
/span>=C2=A0 =C2=A0<=
/p>Just let us know what you would like to do.=C2=A0=
 =C2=A0Thanks, Rich=
=C2=A0Richard Cruz</=
span><s=
pan style=3D"font-size:8pt;color:black">Owner Sapas LLC11511 Gaston Road=
=C2=A0 Suite 112 </=
p>Katy, TX=C2=A0 77494 USA713-502-3780<a href=3D"https://urldef=
ense.com/v3/__https:/can01.safelinks.protection.outlook.com/?url=3Dhttps*3A=
*2F*2Fsapasequipment.com*2F&amp;data=3D04*7C01*7Cguillermo.lozanoonrubia*40=
mail.utoronto.ca*7Cad9e9f5e01fc4a3de35908d9dbc899fb*7C78aac2262f034b4d9037b=
46d56c55210*7C0*7C0*7C637782478194814074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC=
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nOx0zpC_MsnOjEyiLjNzSco_3rlgGssLuDEbHkJBiCRrQrsyYY$" target=3D"_blank"><spa=
n style=3D"color:rgb(5,99,193)">https://sapasequipment.com</a></span=
>=C2=A0<img border=3D"0" width=3D"100" height=3D"100"=
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</div>

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