Da

✏️ Editing: 1689717835.M983090P8439.aristoteles.x5servers.net,S=26189,W=26653:2,RS

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Tue, 18 Jul 2023 18:03:55 -0400
MIME-Version: 1.0
References: <01a601d9b9af$52613d20$f723b760$@sapasequipment.com>
 <CAELo3sj8L3XdgnOs8zdrLYk40AyB2R-EPV1LCQXd7p5C-JP7UQ@mail.gmail.com> <01fd01d9b9bf$96d90f40$c48b2dc0$@sapasequipment.com>
In-Reply-To: <01fd01d9b9bf$96d90f40$c48b2dc0$@sapasequipment.com>
From: Thomas Hunt <thomas@tolka.ai>
Date: Tue, 18 Jul 2023 18:02:44 -0400
Message-ID: <CAELo3si5T3eZ+ZK8NU1ymjyYugfvPyzBzonaPJPvxcb-yK3rGg@mail.gmail.com>
Subject: Re: Issue with Eppendorf
To: rcruz@sapasequipment.com
Cc: Johan Wikstrom <johan@tolka.ai>
Content-Type: multipart/related; boundary="000000000000d4c2330600ca13e5"

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Hi Rich,

Thank you for checking. No, it doesn't have to be the same model, but we
are hoping with something that has the same capabilities and quality. What
are our options?

Thanks,
Thomas

On Tue, Jul 18, 2023 at 5:34=E2=80=AFPM <rcruz@sapasequipment.com> wrote:

> Hi Thomas
>
>
>
> Spoke to my tech and we are checking our inventory for another/similar
> unit.
>
>
>
> Does it need to be this model?
>
>
>
> Rich
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Tuesday, July 18, 2023 2:50 PM
> *To:* rcruz@sapasequipment.com
> *Cc:* Johan Wikstrom <johan@tolka.ai>
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> Thank you for the quick response! I'm sorry to hear the problem is not
> fixable. Do you happen to have another working thermal cycler? I'd be hap=
py
> to swap them if so.
>
>
>
> Thanks,
>
> Thomas
>
>
>
> On Tue, Jul 18, 2023 at 3:37=E2=80=AFPM <rcruz@sapasequipment.com> wrote:
>
> Hi Thomas,
>
>
>
> First of all, my sincere apologies for these issues. We did not have
> these issues when testing but likely you may have tested further than we
> did=E2=80=A6=E2=80=A6If you see the video included such issues were not p=
resent when
> testing.
>
>
>
> Regardless, it is obvious the unit has issues and is under warranty.
> Would you like to keep this unit and we provide you with a partial refund
> of $100? If not we would take it back and give you a full refund.
>
>
>
> Again my sincere apologies and be assured there was no =E2=80=9Cbad faith=
=E2=80=9D from
> our end =F0=9F=98=8A
>
>
>
> Just let us know what you would like to do.
>
>
>
> Thanks,
>
> Rich
>
>
>
> Richard Cruz
>
> Owner
>
> *Sapas LLC*
>
> 11511 Gaston Road Suite 112
>
> Katy, TX 77494 USA
>
> 713-502-3780
>
> https://sapasequipment.com
> <https://urldefense.com/v3/__https:/can01.safelinks.protection.outlook.co=
m/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&data=3D04*7C01*7Cguillermo.loz=
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>
>
>
>
>
>

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<div dir=3D"ltr">Hi Rich,<div> </div><div>Thank you for checking. No, it=
 doesn&#39;t have to be the same model, but we are hoping with something th=
at has the same capabilities and quality. What are our options?</div><div><=
br></div><div>Thanks,</div><div>Thomas</div></div> <div class=3D"gmail_q=
uote"><div dir=3D"ltr" class=3D"gmail_attr">On Tue, Jul 18, 2023 at 5:34=E2=
=80=AFPM &lt;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipme=
nt.com</a>&gt; wrote: </div><blockquote class=3D"gmail_quote" style=3D"m=
argin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left=
:1ex"><div class=3D"msg2315061704248087174"><div lang=3D"EN-US" style=3D"ov=
erflow-wrap: break-word;"><div class=3D"m_2315061704248087174WordSection1">=
Hi Thomas<u=
>=C2=A0Spoke to my tech and we are ch=
ecking our inventory for another/similar unit.=C2=A0Does it need to =
be this model?=C2=A0=
Rich=
=C2=A0<div style=3D"border-right:none;border-bottom:none;bor=
der-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in"><p=
 class=3D"MsoNormal">From: Thomas Hunt &lt;<a href=3D"mailto:thomas@=
tolka.ai" target=3D"_blank">thomas@tolka.ai</a>&gt; Sent: Tuesda=
y, July 18, 2023 2:50 PM To: <a href=3D"mailto:rcruz@sapasequipme=
nt.com" target=3D"_blank">rcruz@sapasequipment.com</a> Cc: Johan =
Wikstrom &lt;<a href=3D"mailto:johan@tolka.ai" target=3D"_blank">johan@tolk=
a.ai</a>&gt; Subject: Re: Issue with Eppendorf<=
/div>=C2=A0<div>Hi Rich,<div>=C2=A0=
</div><div>Thank you for the=C2=A0quick resp=
onse! I&#39;m sorry=C2=A0to hear the problem is not fixable. Do you happen =
to have another working thermal cycler? I&#39;d be happy to swap them if so=
.</div><div>=C2=A0</=
p></div><div>Thanks,</div><div>Thomas</div></div>=C2=A0<div><div>On Tue, Jul 18=
, 2023 at 3:37=E2=80=AFPM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" t=
arget=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:<=
/div><blockquote style=3D"border-top:none;border-right:none;border-bottom:n=
one;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-l=
eft:4.8pt;margin-right:0in"><div><div><div>Hi Thomas=
,=C2=A0First of all, my sincere apologies for these issues.=C2=A0 W=
e did not have these issues when testing but likely you may have tested fur=
ther than we did=E2=80=A6=E2=80=A6If you see the video included such issues=
 were not present when testing.=C2=A0 =C2=A0Regardless, it is obviou=
s the unit has issues and is under warranty.=C2=A0=C2=A0 Would you like to =
keep this unit and we provide you with a partial refund of=C2=A0 $100?=C2=
=A0 If not we would take it back and give you a full refund.=C2=A0 <=
u>=C2=A0Again my sincere apologies and be assured there was no =E2=80=9Cbad fa=
ith=E2=80=9D from our end =F0=9F=98=8A=C2=A0 =C2=A0Just let us know wh=
at you would like to do.=C2=A0 =C2=
=A0Thanks, Rich=C2=A0</u=
>Richard CruzOwne=
r Sapas LLC11511 Gaston Road=C2=A0 Suite 112 Katy, TX=C2=A0 77494 USA713-502-3780<a href=3D"https://urldefense.com/v3/__https:/can01.safeli=
nks.protection.outlook.com/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&amp;d=
ata=3D04*7C01*7Cguillermo.lozanoonrubia*40mail.utoronto.ca*7Cad9e9f5e01fc4a=
3de35908d9dbc899fb*7C78aac2262f034b4d9037b46d56c55210*7C0*7C0*7C63778247819=
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6Ik1haWwiLCJXVCI6Mn0*3D*7C3000&amp;sdata=3D4swlrTIzYDx0n*2F270uwQJVAM1HNyTo=
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bHkJBiCRrQrsyYY$" target=3D"_blank">htt=
ps://sapasequipment.com</a>=C2=A0=
<img border=
=3D"0" width=3D"100" height=3D"100" style=3D"width: 1.0416in; height: 1.041=
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/div></blockquote></div>

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