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✏️ Editing: 1689777369.M917954P508330.aristoteles.x5servers.net,S=11492,W=11809:2,S

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Wed, 19 Jul 2023 10:36:09 -0400
MIME-Version: 1.0
Date: Wed, 19 Jul 2023 14:35:10 +0000
From: Basis Customer Success <support@hellobasis.com>
Reply-To: Basis Customer Success <support@hellobasis.com>
To: rcruz@sapasequipment.com
Message-ID: <64b7f49e1b318_1f72ae06964b6202131822.sidekiq-frequent-fd-poduseast1-main-green-656b57889c-mfrl5@email.freshdesk.com>
In-Reply-To: <002601d9b9e1$091d8510$1b588f30$@sapasequipment.com>
References: <002601d9b9e1$091d8510$1b588f30$@sapasequipment.com>
Subject: Re: Problems logging in
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Hi R=E2=80=8Bichard,=C2=A0  =E2=80=8B   Thank you for reaching out.=C2=A0=
  =E2=80=8B   We have looked into this on our end and we can see that you=
 have selected "Forgot Password" however the code sent to reset the passw=
ord has not been entered.=C2=A0  =E2=80=8B   Can I please have you check =
your junk/spam inbox for the password reset email sent to (rcruz@sapasequ=
ipment.com)     Please feel free to reach out with any further questions.=
  =E2=80=8B  Have a great day,=C2=A0  Jenna            =

On
                            Tue, Jul 18 at  9:33 PM
                            ,  Rcruz <rcruz@sapasequipment.com>  wrote:
                             =

Hello, =

=C2=A0 =

My name is Richard Cruz and am a patient at Villagio Family & Cosmetic D=
ental.  =

=C2=A0 =

I continue having problems logging in to your site.=C2=A0 Even when ente=
ring your one time password , I continue getting a NOT RECOGNIZED error m=
essage.=C2=A0  =

=C2=A0 =

Is there a phone number I can reach you at?  =

=C2=A0 =

Thanks, =

=C2=A0 =

Richard Cruz =

=C2=A0

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