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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Thu, 20 Jul 2023 15:16:54 -0400
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References: <01a601d9b9af$52613d20$f723b760$@sapasequipment.com>
 <CAELo3sj8L3XdgnOs8zdrLYk40AyB2R-EPV1LCQXd7p5C-JP7UQ@mail.gmail.com>
 <01fd01d9b9bf$96d90f40$c48b2dc0$@sapasequipment.com> <CAELo3si5T3eZ+ZK8NU1ymjyYugfvPyzBzonaPJPvxcb-yK3rGg@mail.gmail.com>
 <003901d9ba48$3b865010$b292f030$@sapasequipment.com>
In-Reply-To: <003901d9ba48$3b865010$b292f030$@sapasequipment.com>
From: Thomas Hunt <thomas@tolka.ai>
Date: Thu, 20 Jul 2023 15:15:42 -0400
Message-ID: <CAELo3sj+mZ2YKPpN0d4B43Fi0p56bLyWs9eEo4C1XqDN9ZWaeg@mail.gmail.com>
Subject: Re: Issue with Eppendorf
To: rcruz@sapasequipment.com
Cc: Johan Wikstrom <johan@tolka.ai>
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Hi Rich,

Thanks for sending this over. The Eppendorf Mastercycler Gradient would be
great, if possible. If not the Genepro TC-E Thermal Cycler + 2 Blocks looks
like it would also work. Is there anything else I should know about these
that's not listed in the description?
Thanks,
Thomas

On Wed, Jul 19, 2023 at 9:52=E2=80=AFAM <rcruz@sapasequipment.com> wrote:

> Good morning Thomas,
>
>
>
> Can you please go this link at our site:
> https://sapasequipment.com/?s=3DCYCLER+&post_type=3Dproduct
>
>
>
> Don=E2=80=99t worry about the price noted=E2=80=A6..
>
>
>
> We are double checking physical inventory of these units.
>
>
>
> Rich
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Tuesday, July 18, 2023 5:03 PM
> *To:* rcruz@sapasequipment.com
> *Cc:* Johan Wikstrom <johan@tolka.ai>
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> Thank you for checking. No, it doesn't have to be the same model, but we
> are hoping with something that has the same capabilities and quality. Wha=
t
> are our options?
>
>
>
> Thanks,
>
> Thomas
>
>
>
> On Tue, Jul 18, 2023 at 5:34=E2=80=AFPM <rcruz@sapasequipment.com> wrote:
>
> Hi Thomas
>
>
>
> Spoke to my tech and we are checking our inventory for another/similar
> unit.
>
>
>
> Does it need to be this model?
>
>
>
> Rich
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Tuesday, July 18, 2023 2:50 PM
> *To:* rcruz@sapasequipment.com
> *Cc:* Johan Wikstrom <johan@tolka.ai>
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> Thank you for the quick response! I'm sorry to hear the problem is not
> fixable. Do you happen to have another working thermal cycler? I'd be hap=
py
> to swap them if so.
>
>
>
> Thanks,
>
> Thomas
>
>
>
> On Tue, Jul 18, 2023 at 3:37=E2=80=AFPM <rcruz@sapasequipment.com> wrote:
>
> Hi Thomas,
>
>
>
> First of all, my sincere apologies for these issues. We did not have
> these issues when testing but likely you may have tested further than we
> did=E2=80=A6=E2=80=A6If you see the video included such issues were not p=
resent when
> testing.
>
>
>
> Regardless, it is obvious the unit has issues and is under warranty.
> Would you like to keep this unit and we provide you with a partial refund
> of $100? If not we would take it back and give you a full refund.
>
>
>
> Again my sincere apologies and be assured there was no =E2=80=9Cbad faith=
=E2=80=9D from
> our end =F0=9F=98=8A
>
>
>
> Just let us know what you would like to do.
>
>
>
> Thanks,
>
> Rich
>
>
>
> Richard Cruz
>
> Owner
>
> *Sapas LLC*
>
> 11511 Gaston Road Suite 112
>
> Katy, TX 77494 USA
>
> 713-502-3780
>
> https://sapasequipment.com
> <https://urldefense.com/v3/__https:/can01.safelinks.protection.outlook.co=
m/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&data=3D04*7C01*7Cguillermo.loz=
anoonrubia*40mail.utoronto.ca*7Cad9e9f5e01fc4a3de35908d9dbc899fb*7C78aac226=
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>
>
>
>
>
>

--0000000000003142490600effa00
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr">Hi Rich,<div> </div><div>Thanks for sending this over. =
The Eppendorf Mastercycler Gradient would be great, if possible. If not the=
 Genepro TC-E Thermal Cycler + 2 Blocks looks like it would also work. Is t=
here anything else I should know about these that&#39;s not listed in the d=
escription?</div><div>Thanks,</div><div>Thomas</div></div> <div class=3D=
"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Wed, Jul 19, 2023 at=
 9:52=E2=80=AFAM &lt;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapa=
sequipment.com</a>&gt; wrote: </div><blockquote class=3D"gmail_quote" st=
yle=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padd=
ing-left:1ex"><div class=3D"msg2973853253067030076"><div lang=3D"EN-US" sty=
le=3D"overflow-wrap: break-word;"><div class=3D"m_2973853253067030076WordSe=
ction1">Good morning=C2=A0 Thomas,=C2=A0 <=
/u>=C2=A0Can you please go this link at our site:=C2=A0=C2=A0 <a href=3D"https://s=
apasequipment.com/?s=3DCYCLER+&amp;post_type=3Dproduct" target=3D"_blank">h=
ttps://sapasequipment.com/?s=3DCYCLER+&amp;post_type=3Dproduct</a>=C2=A0=C2=
=A0=C2=A0 =C2=A0=
Don=E2=80=99t worry about the price noted=E2=80=A6..=
=C2=A0We are double checking physical inventory of these units.=C2=
=A0 =C2=A0Rich=C2=A0=
<div style=3D"border-right:none;border-bottom:none;border-left:n=
one;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">From: Thomas Hunt &lt;<a href=3D"mailto:thomas@tolka.ai" =
target=3D"_blank">thomas@tolka.ai</a>&gt; Sent: Tuesday, July 18=
, 2023 5:03 PM To: <a href=3D"mailto:rcruz@sapasequipment.com" ta=
rget=3D"_blank">rcruz@sapasequipment.com</a> Cc: Johan Wikstrom &=
lt;<a href=3D"mailto:johan@tolka.ai" target=3D"_blank">johan@tolka.ai</a>&g=
t; Subject: Re: Issue with Eppendorf</div>=C2=A0<div>Hi Ri=
ch,<div>=C2=A0</=
div><div>Thank you for checking. No, it doesn&#39;t =
have to be the same model, but we are hoping with something that has the sa=
me capabilities and quality. What are our options?</div><=
div>=C2=A0</div><div>Thanks,</div><div>Thomas=
</div></div>=C2=A0</=
p><div><div>On Tue, Jul 18, 2023 at 5:34=E2=80=AFPM =
&lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sap=
asequipment.com</a>&gt; wrote:</div><blockquote style=3D"=
border-top:none;border-right:none;border-bottom:none;border-left:1pt solid =
rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in=
"><div><div><div>Hi Thomas=C2=A0Spoke to my t=
ech and we are checking our inventory for another/similar unit.</=
u>=C2=A0Does it need to be this model?=C2=
=A0Rich=C2=A0<div style=3D"border-right:none;bord=
er-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);paddi=
ng:3pt 0in 0in">From: Thomas Hunt &lt;<a href=
=3D"mailto:thomas@tolka.ai" target=3D"_blank">thomas@tolka.ai</a>&gt; <=
b>Sent: Tuesday, July 18, 2023 2:50 PM To: <a href=3D"mailto:=
rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a><br=
>Cc: Johan Wikstrom &lt;<a href=3D"mailto:johan@tolka.ai" target=3D"=
_blank">johan@tolka.ai</a>&gt; Subject: Re: Issue with Eppendorf<=
u></div>=C2=A0<div>=
Hi Rich,<div>=C2=A0</div><div>Thank you for t=
he=C2=A0quick response! I&#39;m sorry=C2=A0to hear the problem is not fixab=
le. Do you happen to have another working thermal cycler? I&#39;d be happy =
to swap them if so.</div><div>=C2=
=A0</div><div>Thanks,</u=
></div><div>Thomas</div></div>=
=C2=A0<div><div>On Tue, Jul 18, 2023 at 3:37=E2=80=AFPM &lt;<a href=3D"mailto:rcruz@sa=
pasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:=
</div><blockquote style=3D"border-top:none;border-right:n=
one;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0=
in 0in 6pt;margin:5pt 0in 5pt 4.8pt"><div><div><div>=
Hi Thomas,=C2=A0=
First of all, my sincere apologies for these issues.=
=C2=A0 We did not have these issues when testing but likely you may have te=
sted further than we did=E2=80=A6=E2=80=A6If you see the video included suc=
h issues were not present when testing.=C2=A0 =C2=A0Regardless, it i=
s obvious the unit has issues and is under warranty.=C2=A0=C2=A0 Would you =
like to keep this unit and we provide you with a partial refund of=C2=A0 $1=
00?=C2=A0 If not we would take it back and give you a full refund.=C2=A0 <u=
>=C2=A0Again my sincere apologies and be assured there was no =E2=80=9C=
bad faith=E2=80=9D from our end =F0=9F=98=8A=C2=A0 =C2=A0Just let us k=
now what you would like to do.=C2=A0 =C2=A0Thanks, </p=
>Rich=C2=A0=
Richard Cruz=
Owner Sapas LLC=
11511 Gaston Road=C2=A0 Suite 112 </p=
>Katy, TX=C2=A0 77494 USA713-502-3780<a href=3D"https://urldefense.com/v3/__https:/can01.s=
afelinks.protection.outlook.com/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&=
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der=3D"0" width=3D"100" height=3D"100" style=3D"width: 1.0416in; height: 1.=
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p>=C2=A0</div></div></div></blockq=
uote></div></div></div></div></blockquote></div></div></div></div></blockqu=
ote></div>

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