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✏️ Editing: 1689951760.M626157P1427356.aristoteles.x5servers.net,S=12514,W=12933:2,RS

Reply-To: "Basis Customer Success" <support@hellobasis.com>
From: "Basis Customer Success" <support@hellobasis.com>
To: <rcruz@sapasequipment.com>
References: <002601d9b9e1$091d8510$1b588f30$@sapasequipment.com>
In-Reply-To: <00a301d9ba50$f5a3c100$e0eb4300$@sapasequipment.com>
Subject: Re: Problems logging in
Date: Wed, 19 Jul 2023 10:18:19 -0500
Message-ID: <64b7febb5f931_1f32af60c59f0886628a.sidekiq-frequent-fd-poduseast1-main-green-656b57889c-25bdh@email.freshdesk.com>
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Hi Richard,

May I please confirm if you are attempting to reset the password on a mobile 
device or a desktop?

Might you be able to provide a screen recording of what you are doing. We 
are only seeing 1 verification code being sent to you.

Please feel free to respond directly to this email.

Very best,
Jenna

On Wed, Jul 19 at 10:54 AM , Rcruz <rcruz@sapasequipment.com> wrote:
Hi Jenna

Actually I did enter the “temporary” code. I have done this atleast 6 times 
and continues with error message….??

From: Basis Customer Success <support@hellobasis.com>
Sent: Wednesday, July 19, 2023 9:35 AM
To: rcruz@sapasequipment.com
Subject: Re: Problems logging in

Hi Richard,

Thank you for reaching out.

We have looked into this on our end and we can see that you have selected 
"Forgot Password" however the code sent to reset the password has not been 
entered.

Can I please have you check your junk/spam inbox for the password reset 
email sent to (rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> )

Please feel free to reach out with any further questions.

Have a great day,
Jenna

On Tue, Jul 18 at 9:33 PM , Rcruz <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:
Hello,

My name is Richard Cruz and am a patient at Villagio Family & Cosmetic 
Dental.

I continue having problems logging in to your site.  Even when entering your 
one time password , I continue getting a NOT RECOGNIZED error message.

Is there a phone number I can reach you at?

Thanks,

Richard Cruz

32741:1962566

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