Da

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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Sat, 22 Jul 2023 23:51:46 -0400
MIME-Version: 1.0
References: <01a601d9b9af$52613d20$f723b760$@sapasequipment.com>
 <CAELo3sj8L3XdgnOs8zdrLYk40AyB2R-EPV1LCQXd7p5C-JP7UQ@mail.gmail.com>
 <01fd01d9b9bf$96d90f40$c48b2dc0$@sapasequipment.com> <CAELo3si5T3eZ+ZK8NU1ymjyYugfvPyzBzonaPJPvxcb-yK3rGg@mail.gmail.com>
 <003901d9ba48$3b865010$b292f030$@sapasequipment.com> <CAELo3sj+mZ2YKPpN0d4B43Fi0p56bLyWs9eEo4C1XqDN9ZWaeg@mail.gmail.com>
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 <009001d9bc09$e43275a0$ac9760e0$@sapasequipment.com>
In-Reply-To: <009001d9bc09$e43275a0$ac9760e0$@sapasequipment.com>
From: Thomas Hunt <thomas@tolka.ai>
Date: Sat, 22 Jul 2023 23:50:34 -0400
Message-ID: <CAELo3sh58HLUum9OPOvHEReUNOJaywjFqvJAZhx9rHbeHR+gPQ@mail.gmail.com>
Subject: Re: Issue with Eppendorf
To: rcruz@sapasequipment.com
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Hi Rich,

Sounds good! Looking forward to seeing it.

Thanks,
Thomas

On Fri, Jul 21, 2023 at 3:31=E2=80=AFPM <rcruz@sapasequipment.com> wrote:

> Of course. Be assured my main concern is to correct this issue. We will
> fully retest on Monday and send you a video. Once we have your
> concurrence, we will work on sending out.
>
>
>
> Thanks again fir handling in such a professional manner.
>
>
>
> Best
>
> Rich
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Friday, July 21, 2023 2:18 PM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> I appreciate that. Can you do $100?
>
>
>
> Thanks,
>
> Thomas
>
>
>
> On Thu, Jul 20, 2023 at 4:03=E2=80=AFPM <rcruz@sapasequipment.com> wrote:
>
> Hi Thomas, we have fully tested the Genepro and confirm it is working
> properly. You are more than welcome to check with one of our techs. To
> help cover my cost( which is all I am looking for in this case), would yo=
u
> be willing to pay an extra $150. Selling price for the Genepro is about
> $350 more than the Eppendorf. I would leave the Eppendorf with you just
> in case you enjoy =E2=80=9Ctaking these apart=E2=80=9D.
>
>
>
> Let me know if you find this fair.
>
>
>
> Best
>
> Rich
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Thursday, July 20, 2023 2:16 PM
> *To:* rcruz@sapasequipment.com
> *Cc:* Johan Wikstrom <johan@tolka.ai>
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> Thanks for sending this over. The Eppendorf Mastercycler Gradient would b=
e
> great, if possible. If not the Genepro TC-E Thermal Cycler + 2 Blocks loo=
ks
> like it would also work. Is there anything else I should know about these
> that's not listed in the description?
>
> Thanks,
>
> Thomas
>
>
>
> On Wed, Jul 19, 2023 at 9:52=E2=80=AFAM <rcruz@sapasequipment.com> wrote:
>
> Good morning Thomas,
>
>
>
> Can you please go this link at our site:
> https://sapasequipment.com/?s=3DCYCLER+&post_type=3Dproduct
>
>
>
> Don=E2=80=99t worry about the price noted=E2=80=A6..
>
>
>
> We are double checking physical inventory of these units.
>
>
>
> Rich
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Tuesday, July 18, 2023 5:03 PM
> *To:* rcruz@sapasequipment.com
> *Cc:* Johan Wikstrom <johan@tolka.ai>
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> Thank you for checking. No, it doesn't have to be the same model, but we
> are hoping with something that has the same capabilities and quality. Wha=
t
> are our options?
>
>
>
> Thanks,
>
> Thomas
>
>
>
> On Tue, Jul 18, 2023 at 5:34=E2=80=AFPM <rcruz@sapasequipment.com> wrote:
>
> Hi Thomas
>
>
>
> Spoke to my tech and we are checking our inventory for another/similar
> unit.
>
>
>
> Does it need to be this model?
>
>
>
> Rich
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Tuesday, July 18, 2023 2:50 PM
> *To:* rcruz@sapasequipment.com
> *Cc:* Johan Wikstrom <johan@tolka.ai>
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> Thank you for the quick response! I'm sorry to hear the problem is not
> fixable. Do you happen to have another working thermal cycler? I'd be hap=
py
> to swap them if so.
>
>
>
> Thanks,
>
> Thomas
>
>
>
> On Tue, Jul 18, 2023 at 3:37=E2=80=AFPM <rcruz@sapasequipment.com> wrote:
>
> Hi Thomas,
>
>
>
> First of all, my sincere apologies for these issues. We did not have
> these issues when testing but likely you may have tested further than we
> did=E2=80=A6=E2=80=A6If you see the video included such issues were not p=
resent when
> testing.
>
>
>
> Regardless, it is obvious the unit has issues and is under warranty.
> Would you like to keep this unit and we provide you with a partial refund
> of $100? If not we would take it back and give you a full refund.
>
>
>
> Again my sincere apologies and be assured there was no =E2=80=9Cbad faith=
=E2=80=9D from
> our end =F0=9F=98=8A
>
>
>
> Just let us know what you would like to do.
>
>
>
> Thanks,
>
> Rich
>
>
>
> Richard Cruz
>
> Owner
>
> *Sapas LLC*
>
> 11511 Gaston Road Suite 112
>
> Katy, TX 77494 USA
>
> 713-502-3780
>
> https://sapasequipment.com
> <https://urldefense.com/v3/__https:/can01.safelinks.protection.outlook.co=
m/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&data=3D04*7C01*7Cguillermo.loz=
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>
>
>
>
>
>

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<div dir=3D"ltr">Hi Rich,<div> </div><div>Sounds good! Looking forward t=
o seeing it.</div><div> </div><div>Thanks,</div><div>Thomas</div></div><=
br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Fri,=
 Jul 21, 2023 at 3:31=E2=80=AFPM &lt;<a href=3D"mailto:rcruz@sapasequipment=
.com">rcruz@sapasequipment.com</a>&gt; wrote: </div><blockquote class=3D=
"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(2=
04,204,204);padding-left:1ex"><div class=3D"msg-114441892745508398"><div la=
ng=3D"EN-US" style=3D"overflow-wrap: break-word;"><div class=3D"m_-11444189=
2745508398WordSection1">Of course. Be assured my mai=
n concern is to correct this issue.=C2=A0 We will fully retest on Monday an=
d send you a video.=C2=A0 Once we have your concurrence, we will work on se=
nding out.=C2=A0=
Thanks again fir handling in such a professional man=
ner.=C2=A0BestRich<u=
>=C2=A0<div style=3D"borde=
r-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(2=
25,225,225);padding:3pt 0in 0in">From: Thomas=
 Hunt &lt;<a href=3D"mailto:thomas@tolka.ai" target=3D"_blank">thomas@tolka=
.ai</a>&gt; Sent: Friday, July 21, 2023 2:18 PM To: <a=
 href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequi=
pment.com</a> Subject: Re: Issue with Eppendorf=
</div>=C2=A0<div>Hi Rich,<div>=C2=A0<u=
></div><div>I appreciate=C2=A0that. Can you =
do $100?</div><div>=C2=A0<u=
></div><div>Thanks,</div><=
div>Thomas</div></div>=C2=A0<div><div>On Thu,=
 Jul 20, 2023 at 4:03=E2=80=AFPM &lt;<a href=3D"mailto:rcruz@sapasequipment=
.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:</=
u></div><blockquote style=3D"border-top:none;border-right:none;border-b=
ottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;m=
argin-left:4.8pt;margin-right:0in"><div><div><div>Hi=
 Thomas, we have fully tested the=C2=A0 Genepro and confirm it is working p=
roperly.=C2=A0 You are more than welcome to check with one of our techs.=C2=
=A0 To help cover my cost( which is all I am looking for in this case), wou=
ld you be willing to pay an extra $150.=C2=A0 Selling price for the Genepro=
 =C2=A0is about $350 more than the Eppendorf. =C2=A0=C2=A0I would leave the=
 Eppendorf with you just in case you enjoy =E2=80=9Ctaking these apart=E2=
=80=9D.=C2=A0 =C2=A0=
Let me know if you find this fair.=C2=A0 =
=C2=A0BestRich<p=
 class=3D"MsoNormal">=C2=A0<div style=3D"border-right:non=
e;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225)=
;padding:3pt 0in 0in">From: Thomas Hunt &lt;<=
a href=3D"mailto:thomas@tolka.ai" target=3D"_blank">thomas@tolka.ai</a>&gt;=
 Sent: Thursday, July 20, 2023 2:16 PM To: <a href=3D"=
mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com=
</a> Cc: Johan Wikstrom &lt;<a href=3D"mailto:johan@tolka.ai" tar=
get=3D"_blank">johan@tolka.ai</a>&gt; Subject: Re: Issue with Epp=
endorf</div>=C2=A0</=
p><div>Hi Rich,<div>=C2=A0</div><div>Thanks f=
or sending this over. The Eppendorf Mastercycler Gradient would be great, i=
f possible. If not the Genepro TC-E Thermal Cycler + 2 Blocks looks like it=
 would also work. Is there anything else I should know about these that&#39=
;s not listed in the description?</div><div>Thanks,</div><div>Thomas=
</div></div>=C2=A0</=
p><div><div>On Wed, Jul 19, 2023 at 9:52=E2=80=AFAM =
&lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sap=
asequipment.com</a>&gt; wrote:</div><blockquote style=3D"=
border-top:none;border-right:none;border-bottom:none;border-left:1pt solid =
rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt"><div><di=
v><div>Good morning=C2=A0 Thomas,=C2=A0 </=
u>=C2=A0Can you please go this link at our site:=C2=A0=C2=A0 <a href=3D"https://sa=
pasequipment.com/?s=3DCYCLER+&amp;post_type=3Dproduct" target=3D"_blank">ht=
tps://sapasequipment.com/?s=3DCYCLER+&amp;post_type=3Dproduct</a>=C2=A0=C2=
=A0=C2=A0 =C2=A0=
Don=E2=80=99t worry about the price noted=E2=80=A6..=
=C2=A0We are double checking physical inventory of these units.=C2=
=A0 =C2=A0Rich=C2=A0=
<div style=3D"border-right:none;border-bottom:none;border-left:n=
one;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">From: Thomas Hunt &lt;<a href=3D"mailto:thomas@tolka.ai" =
target=3D"_blank">thomas@tolka.ai</a>&gt; Sent: Tuesday, July 18=
, 2023 5:03 PM To: <a href=3D"mailto:rcruz@sapasequipment.com" ta=
rget=3D"_blank">rcruz@sapasequipment.com</a> Cc: Johan Wikstrom &=
lt;<a href=3D"mailto:johan@tolka.ai" target=3D"_blank">johan@tolka.ai</a>&g=
t; Subject: Re: Issue with Eppendorf</div>=C2=A0<div>Hi Ri=
ch,<div>=C2=A0</=
div><div>Thank you for checking. No, it doesn&#39;t =
have to be the same model, but we are hoping with something that has the sa=
me capabilities and quality. What are our options?</div><=
div>=C2=A0</div><div>Thanks,</div><div>Thomas=
</div></div>=C2=A0</=
p><div><div>On Tue, Jul 18, 2023 at 5:34=E2=80=AFPM =
&lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sap=
asequipment.com</a>&gt; wrote:</div><blockquote style=3D"=
border-top:none;border-right:none;border-bottom:none;border-left:1pt solid =
rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt"><div><di=
v><div>Hi Thomas=C2=A0Spoke to my tech and we=
 are checking our inventory for another/similar unit.=C2=A0Does it n=
eed to be this model?=C2=A0=
Rich=C2=A0<div style=3D"border-right:none;border-bottom:n=
one;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in =
0in">From: Thomas Hunt &lt;<a href=3D"mailto:=
thomas@tolka.ai" target=3D"_blank">thomas@tolka.ai</a>&gt; Sent:=
 Tuesday, July 18, 2023 2:50 PM To: <a href=3D"mailto:rcruz@sapas=
equipment.com" target=3D"_blank">rcruz@sapasequipment.com</a> Cc:=
 Johan Wikstrom &lt;<a href=3D"mailto:johan@tolka.ai" target=3D"_blank">joh=
an@tolka.ai</a>&gt; Subject: Re: Issue with Eppendorf</=
u></div>=C2=A0<div>Hi Rich,<div>=C2=A0=
</div><div>Thank you for the=C2=A0qui=
ck response! I&#39;m sorry=C2=A0to hear the problem is not fixable. Do you =
happen to have another working thermal cycler? I&#39;d be happy to swap the=
m if so.</div><div>=C2=A0<u=
></div><div>Thanks,</div><=
div>Thomas</div></div>=C2=A0<div><div>On Tue,=
 Jul 18, 2023 at 3:37=E2=80=AFPM &lt;<a href=3D"mailto:rcruz@sapasequipment=
.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:</=
u></div><blockquote style=3D"border-top:none;border-right:none;border-b=
ottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;m=
argin:5pt 0in 5pt 4.8pt"><div><div><div>Hi Thomas,<u=
>=C2=A0First of all, my sincere apologies for these issues.=C2=A0 We di=
d not have these issues when testing but likely you may have tested further=
 than we did=E2=80=A6=E2=80=A6If you see the video included such issues wer=
e not present when testing.=C2=A0 =
=C2=A0Regardless, it is obvious th=
e unit has issues and is under warranty.=C2=A0=C2=A0 Would you like to keep=
 this unit and we provide you with a partial refund of=C2=A0 $100?=C2=A0 If=
 not we would take it back and give you a full refund.=C2=A0 =
=C2=A0A=
gain my sincere apologies and be assured there was no =E2=80=9Cbad faith=E2=
=80=9D from our end =F0=9F=98=8A=C2=A0 =C2=A0Just let us know what you=
 would like to do.=C2=A0 =C2=A0=
Thanks, Rich=C2=A0</=
u>Richard CruzOwner </spa=
n><s=
pan style=3D"color:black">Sapas LLC11511 Gaston Road=C2=A0 Suite 112 Katy, TX=C2=A0 77494 USA=
713-502-3780<a href=3D"https://urldefense.com/v3/__https:/can01.safelinks.p=
rotection.outlook.com/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&amp;data=
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JBiCRrQrsyYY$" target=3D"_blank">https:=
//sapasequipment.com</a>=C2=A0=
<img border=3D"0=
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e></div></div></div></div></blockquote></div></div></div></div></blockquote=
></div></div></div></div></blockquote></div>

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