Da

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Delivery-date: Thu, 03 Aug 2023 11:34:02 -0400
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In-Reply-To: <000101d9c412$94fd3d60$bef7b820$@sapasequipment.com>
From: Thomas Hunt <thomas@tolka.ai>
Date: Thu, 3 Aug 2023 11:32:50 -0400
Message-ID: <CAELo3sj9B0_vjgQ3tyOkx-VjRGqagXHiAkbOR7xn5o1xvgxVxw@mail.gmail.com>
Subject: Re: Issue with Eppendorf
To: rcruz@sapasequipment.com
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Sounds good! We're going to be at a conference until the 11th, so we should
be able to try it out when we get back.

Thanks,
Thomas

On Mon, Jul 31, 2023 at 8:53=E2=80=AFPM <rcruz@sapasequipment.com> wrote:

> Thanks Thomas.
>
>
>
> As far as the $100 difference, as mentioned I first want your confirmatio=
n
> everything is working properly. We can send you a quickbook invoice once
> everything works as you expect.
>
>
>
> Thanks again for your professionalism.
>
>
>
> Rich
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Monday, July 31, 2023 6:42 PM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> At the moment, we're using all our equipment, but we'll definitely let yo=
u
> know when something becomes available!
>
>
>
> Thanks,
>
> Thomas
>
>
>
> On Mon, Jul 31, 2023 at 7:23=E2=80=AFPM <rcruz@sapasequipment.com> wrote:
>
> It is just another term for lab equipment you no longer want or need. We
> buy used equipment from labs and was checking if you had any.
>
>
>
> Best
>
> Rich
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Monday, July 31, 2023 6:20 PM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> The shipping address is correct! Thanks for sending it out.
>
>
>
> Why do you ask about surplus equipment?
>
>
>
> Thanks,
>
> Thomas
>
>
>
> On Sun, Jul 30, 2023 at 6:11=E2=80=AFPM <rcruz@sapasequipment.com> wrote:
>
> Hi Thomas
>
>
>
> Please find shipping label.
>
>
>
> Best
>
> Rich
>
>
>
> PS- Do you have any surplus lab equipment you want to get rid of??
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Sunday, July 30, 2023 5:00 PM
> *To:* 'Thomas Hunt' <thomas@tolka.ai>
> *Subject:* RE: Issue with Eppendorf
>
>
>
> Hi Thomas,
>
>
>
> Packed and going out tomorrow. Please confirm address:
>
>
>
> Tolka.ai LLC
> 1951 NW 7th Ave
> Ste 300
> Miami FL 33136-1112
>
>
>
>
>
> PS- Do you have any surplus lab equipment you want to get rid of??
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Tuesday, July 25, 2023 7:15 PM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> I hope you had a good weekend. Were you able to get a video?
>
>
>
> Thanks,
>
> Thomas
>
>
>
> On Sat, Jul 22, 2023 at 11:50=E2=80=AFPM Thomas Hunt <thomas@tolka.ai> wr=
ote:
>
> Hi Rich,
>
>
>
> Sounds good! Looking forward to seeing it.
>
>
>
> Thanks,
>
> Thomas
>
>
>
> On Fri, Jul 21, 2023 at 3:31=E2=80=AFPM <rcruz@sapasequipment.com> wrote:
>
> Of course. Be assured my main concern is to correct this issue. We will
> fully retest on Monday and send you a video. Once we have your
> concurrence, we will work on sending out.
>
>
>
> Thanks again fir handling in such a professional manner.
>
>
>
> Best
>
> Rich
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Friday, July 21, 2023 2:18 PM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> I appreciate that. Can you do $100?
>
>
>
> Thanks,
>
> Thomas
>
>
>
> On Thu, Jul 20, 2023 at 4:03=E2=80=AFPM <rcruz@sapasequipment.com> wrote:
>
> Hi Thomas, we have fully tested the Genepro and confirm it is working
> properly. You are more than welcome to check with one of our techs. To
> help cover my cost( which is all I am looking for in this case), would yo=
u
> be willing to pay an extra $150. Selling price for the Genepro is about
> $350 more than the Eppendorf. I would leave the Eppendorf with you just
> in case you enjoy =E2=80=9Ctaking these apart=E2=80=9D.
>
>
>
> Let me know if you find this fair.
>
>
>
> Best
>
> Rich
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Thursday, July 20, 2023 2:16 PM
> *To:* rcruz@sapasequipment.com
> *Cc:* Johan Wikstrom <johan@tolka.ai>
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> Thanks for sending this over. The Eppendorf Mastercycler Gradient would b=
e
> great, if possible. If not the Genepro TC-E Thermal Cycler + 2 Blocks loo=
ks
> like it would also work. Is there anything else I should know about these
> that's not listed in the description?
>
> Thanks,
>
> Thomas
>
>
>
> On Wed, Jul 19, 2023 at 9:52=E2=80=AFAM <rcruz@sapasequipment.com> wrote:
>
> Good morning Thomas,
>
>
>
> Can you please go this link at our site:
> https://sapasequipment.com/?s=3DCYCLER+&post_type=3Dproduct
>
>
>
> Don=E2=80=99t worry about the price noted=E2=80=A6..
>
>
>
> We are double checking physical inventory of these units.
>
>
>
> Rich
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Tuesday, July 18, 2023 5:03 PM
> *To:* rcruz@sapasequipment.com
> *Cc:* Johan Wikstrom <johan@tolka.ai>
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> Thank you for checking. No, it doesn't have to be the same model, but we
> are hoping with something that has the same capabilities and quality. Wha=
t
> are our options?
>
>
>
> Thanks,
>
> Thomas
>
>
>
> On Tue, Jul 18, 2023 at 5:34=E2=80=AFPM <rcruz@sapasequipment.com> wrote:
>
> Hi Thomas
>
>
>
> Spoke to my tech and we are checking our inventory for another/similar
> unit.
>
>
>
> Does it need to be this model?
>
>
>
> Rich
>
>
>
> *From:* Thomas Hunt <thomas@tolka.ai>
> *Sent:* Tuesday, July 18, 2023 2:50 PM
> *To:* rcruz@sapasequipment.com
> *Cc:* Johan Wikstrom <johan@tolka.ai>
> *Subject:* Re: Issue with Eppendorf
>
>
>
> Hi Rich,
>
>
>
> Thank you for the quick response! I'm sorry to hear the problem is not
> fixable. Do you happen to have another working thermal cycler? I'd be hap=
py
> to swap them if so.
>
>
>
> Thanks,
>
> Thomas
>
>
>
> On Tue, Jul 18, 2023 at 3:37=E2=80=AFPM <rcruz@sapasequipment.com> wrote:
>
> Hi Thomas,
>
>
>
> First of all, my sincere apologies for these issues. We did not have
> these issues when testing but likely you may have tested further than we
> did=E2=80=A6=E2=80=A6If you see the video included such issues were not p=
resent when
> testing.
>
>
>
> Regardless, it is obvious the unit has issues and is under warranty.
> Would you like to keep this unit and we provide you with a partial refund
> of $100? If not we would take it back and give you a full refund.
>
>
>
> Again my sincere apologies and be assured there was no =E2=80=9Cbad faith=
=E2=80=9D from
> our end =F0=9F=98=8A
>
>
>
> Just let us know what you would like to do.
>
>
>
> Thanks,
>
> Rich
>
>
>
> Richard Cruz
>
> Owner
>
> *Sapas LLC*
>
> 11511 Gaston Road Suite 112
>
> Katy, TX 77494 USA
>
> 713-502-3780
>
> https://sapasequipment.com
> <https://urldefense.com/v3/__https:/can01.safelinks.protection.outlook.co=
m/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&data=3D04*7C01*7Cguillermo.loz=
anoonrubia*40mail.utoronto.ca*7Cad9e9f5e01fc4a3de35908d9dbc899fb*7C78aac226=
2f034b4d9037b46d56c55210*7C0*7C0*7C637782478194814074*7CUnknown*7CTWFpbGZsb=
3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C300=
0&sdata=3D4swlrTIzYDx0n*2F270uwQJVAM1HNyToLD*2FkLf6whBHy8*3D&reserved=3D0__=
;JSUlJSUlJSUlJSUlJSUlJSUlJQ!!FjuHKAHQs5udqho!LaorxqCoNHmj-Latddeszc0YgBdKg3=
lbNnOx0zpC_MsnOjEyiLjNzSco_3rlgGssLuDEbHkJBiCRrQrsyYY$>
>
>
>
>
>
>

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<div dir=3D"ltr">Sounds=C2=A0good! We&#39;re going to be at a conference un=
til the 11th, so we should be able to try it out when=C2=A0we get back.<div=
> </div><div>Thanks,</div><div>Thomas</div></div> <div class=3D"gmail=
_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Mon, Jul 31, 2023 at 8:53=
=E2=80=AFPM &lt;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequi=
pment.com</a>&gt; wrote: </div><blockquote class=3D"gmail_quote" style=
=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding=
-left:1ex"><div class=3D"msg3611420554654455034"><div lang=3D"EN-US" style=
=3D"overflow-wrap: break-word;"><div class=3D"m_3611420554654455034WordSect=
ion1">Thanks Thomas.=C2=A0 =C2=A0As far as th=
e $100 difference, as mentioned I first want your confirmation everything i=
s working properly.=C2=A0 We can send you a quickbook invoice once everythi=
ng works as you expect. =C2=
=A0Thanks again for your professionalism.=
=C2=A0 =C2=A0Rich=C2=
=A0<div style=3D"border-right:none;border-bottom:none;border-lef=
t:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">From: Thomas Hunt &lt;<a href=3D"mailto:thomas@tolka.=
ai" target=3D"_blank">thomas@tolka.ai</a>&gt; Sent: Monday, July=
 31, 2023 6:42 PM To: <a href=3D"mailto:rcruz@sapasequipment.com"=
 target=3D"_blank">rcruz@sapasequipment.com</a> Subject: Re: Issu=
e with Eppendorf</div>=C2=
=A0<div>Hi Rich,<div><p=
 class=3D"MsoNormal">=C2=A0</div><div>At the moment, we&#39;re using all our equipment, but we&#39;ll definit=
ely let you know when something becomes available!</div><=
div>=C2=A0</div><div>Thanks,</div><div>Thomas=
</div></div>=C2=A0</=
p><div><div>On Mon, Jul 31, 2023 at 7:23=E2=80=AFPM =
&lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sap=
asequipment.com</a>&gt; wrote:</div><blockquote style=3D"=
border-top:none;border-right:none;border-bottom:none;border-left:1pt solid =
rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in=
"><div><div><div>It is just another term for lab equ=
ipment you no longer want or need.=C2=A0 We buy used equipment from labs an=
d was checking if you had any.=C2=A0 =C2=A0BestRich=C2=A0<=
/u><div style=3D"border-right:none;border-bottom:none;border-lef=
t:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">From: Thomas Hunt &lt;<a href=3D"mailto:thomas@tolka.=
ai" target=3D"_blank">thomas@tolka.ai</a>&gt; Sent: Monday, July=
 31, 2023 6:20 PM To: <a href=3D"mailto:rcruz@sapasequipment.com"=
 target=3D"_blank">rcruz@sapasequipment.com</a> Subject: Re: Issu=
e with Eppendorf</div>=C2=A0</u=
><div>Hi Rich,<div>=C2=A0</div><div>The shipping address is correct! Thanks for sending it out.=
</div><div>=C2=A0</div><div><p=
 class=3D"MsoNormal">Why do you ask about surplus equipment?<=
/p></div><div>=C2=A0</div><div>Thanks,</div><div>Thomas</div></div>=C2=A0</u=
><div><div>On Sun, Jul 30, 2023 at 6:11=
=E2=80=AFPM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blan=
k">rcruz@sapasequipment.com</a>&gt; wrote:</div><blockquo=
te style=3D"border-top:none;border-right:none;border-bottom:none;border-lef=
t:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8=
pt"><div><div><div>Hi=C2=A0 Thomas=
=C2=A0Pleas=
e find shipping label.=C2=A0 =C2=
=A0BestRich=C2=A0<u=
>PS- Do you have an=
y surplus lab equipment you want to get rid of??=C2=A0 =C2=A0=
<div><div style=3D"border-right:none;border-bottom:none;border-left=
:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">From: <a href=3D"mailto:rcruz@sapasequipment.com" tar=
get=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sap=
asequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
Sent: Sunday, July 30, 2023 5:00 PM To: &#39;Thomas Hunt&#39;=
 &lt;<a href=3D"mailto:thomas@tolka.ai" target=3D"_blank">thomas@tolka.ai</=
a>&gt; Subject: RE: Issue with Eppendorf</div><=
/div>=C2=A0=
Hi Thomas, =C2=A0</p=
>Packed and going out tomorrow.=C2=A0 Please confirm=
 address:=C2=A0<=
p class=3D"MsoNormal">Tolka.ai LLC<br=
>1951 NW 7th Ave Ste 300 Miami =
FL 33136-1112=C2=A0<spa=
n style=3D"font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(25,25,25=
);background:white">=C2=A0<=
span style=3D"font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(25,25=
,25);background:yellow">PS- Do you have any surplus lab equipment you want =
to get rid of??=C2=A0 <=
/p>=C2=A0<div style=3D"border-righ=
t:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225=
,225);padding:3pt 0in 0in">From: Thomas Hunt =
&lt;<a href=3D"mailto:thomas@tolka.ai" target=3D"_blank">thomas@tolka.ai</a=
>&gt; Sent: Tuesday, July 25, 2023 7:15 PM To: <a href=
=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment=
.com</a> Subject: Re: Issue with Eppendorf</div=
>=C2=A0<div>Hi Rich,<div>=C2=A0=
</div><div>I hope you had a good weekend. Were y=
ou able to get a video?</div><div>=
=C2=A0</div><div>Thanks,=
</div><div>Thomas</div></d=
iv>=C2=A0<div><div>On Sat, Jul 22, 2023 at 11:50=E2=80=AFPM Thomas Hunt &lt;<a href=3D=
"mailto:thomas@tolka.ai" target=3D"_blank">thomas@tolka.ai</a>&gt; wrote:<u=
></div><blockquote style=3D"border-top:none;border-right:non=
e;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in=
 0in 6pt;margin:5pt 0in 5pt 4.8pt"><div>Hi Rich,<=
/u><div>=C2=A0</div><di=
v>Sounds good! Looking forward to seeing it.<=
u></div><div>=C2=A0</div><=
div>Thanks,</div><div>Thomas</div></div>=C2=
=A0<div><div>On Fri, Jul 21, 2023 =
at 3:31=E2=80=AFPM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=
=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:</div>=
<blockquote style=3D"border-top:none;border-right:none;border-bottom:none;b=
order-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0i=
n 5pt 4.8pt"><div><div><div>Of course. Be assured my=
 main concern is to correct this issue.=C2=A0 We will fully retest on Monda=
y and send you a video.=C2=A0 Once we have your concurrence, we will work o=
n sending out.=C2=A0=
Thanks again fir handling in such a professional=
 manner.=C2=A0<p=
 class=3D"MsoNormal">BestRich</=
u>=C2=A0<div style=3D"b=
order-right:none;border-bottom:none;border-left:none;border-top:1pt solid r=
gb(225,225,225);padding:3pt 0in 0in">From: Th=
omas Hunt &lt;<a href=3D"mailto:thomas@tolka.ai" target=3D"_blank">thomas@t=
olka.ai</a>&gt; Sent: Friday, July 21, 2023 2:18 PM To:</b=
> <a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapas=
equipment.com</a> Subject: Re: Issue with Eppendorf=
</div>=C2=A0<div>Hi Rich,<div>=C2=A0</=
u></div><div>I appreciate=C2=A0that. Can =
you do $100?</div><div>=C2=A0</=
u></div><div>Thanks,</d=
iv><div>Thomas</div></div>=C2=A0<div><div>On =
Thu, Jul 20, 2023 at 4:03=E2=80=AFPM &lt;<a href=3D"mailto:rcruz@sapasequip=
ment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:<=
u></div><blockquote style=3D"border-top:none;border-right:none;bord=
er-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6=
pt;margin:5pt 0in 5pt 4.8pt"><div><div><div>Hi Thoma=
s, we have fully tested the=C2=A0 Genepro and confirm it is working properl=
y.=C2=A0 You are more than welcome to check with one of our techs.=C2=A0 To=
 help cover my cost( which is all I am looking for in this case), would you=
 be willing to pay an extra $150.=C2=A0 Selling price for the Genepro =C2=
=A0is about $350 more than the Eppendorf. =C2=A0=C2=A0I would leave the Epp=
endorf with you just in case you enjoy =E2=80=9Ctaking these apart=E2=80=9D=
.=C2=A0 =C2=A0<p=
 class=3D"MsoNormal">Let me know if you find this fair.=C2=A0 </u=
>=C2=A0=
BestRich=C2=A0<div style=3D"border-right:none;bord=
er-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);paddi=
ng:3pt 0in 0in">From: Thomas Hunt &lt;<a href=
=3D"mailto:thomas@tolka.ai" target=3D"_blank">thomas@tolka.ai</a>&gt; <=
b>Sent: Thursday, July 20, 2023 2:16 PM To: <a href=3D"mailto=
:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a><b=
r>Cc: Johan Wikstrom &lt;<a href=3D"mailto:johan@tolka.ai" target=3D=
"_blank">johan@tolka.ai</a>&gt; Subject: Re: Issue with Eppendorf=
</div>=C2=A0<div=
>Hi Rich,<div>=C2=A0</div><div>Thanks for sen=
ding this over. The Eppendorf Mastercycler Gradient would be great, if poss=
ible. If not the Genepro TC-E Thermal Cycler + 2 Blocks looks like it would=
 also work. Is there anything else I should know about these that&#39;s not=
 listed in the description?</div><div>Thanks,</div><div>Thomas</u=
></div></div>=C2=A0<div=
><div>On Wed, Jul 19, 2023 at 9:52=E2=80=AFAM &lt;<a=
 href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequi=
pment.com</a>&gt; wrote:</div><blockquote style=3D"border=
-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(20=
4,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt"><div><div><div=
>Good morning=C2=A0 Thomas,=C2=A0 =
=C2=A0Can y=
ou please go this link at our site:=C2=A0=C2=A0 <a href=3D"https://sapasequ=
ipment.com/?s=3DCYCLER+&amp;post_type=3Dproduct" target=3D"_blank">https://=
sapasequipment.com/?s=3DCYCLER+&amp;post_type=3Dproduct</a>=C2=A0=C2=A0=C2=
=A0 =C2=A0Don=E2=80=99t worry about the price noted=E2=80=A6..</u=
>=C2=A0We are double checking physical inventory of these units.=C2=A0 <=
/u>=C2=A0Rich=C2=A0<=
/p><div style=3D"border-right:none;border-bottom:none;border-left:none;bord=
er-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">From: Thomas Hunt &lt;<a href=3D"mailto:thomas@tolka.ai" target=
=3D"_blank">thomas@tolka.ai</a>&gt; Sent: Tuesday, July 18, 2023=
 5:03 PM To: <a href=3D"mailto:rcruz@sapasequipment.com" target=
=3D"_blank">rcruz@sapasequipment.com</a> Cc: Johan Wikstrom &lt;<=
a href=3D"mailto:johan@tolka.ai" target=3D"_blank">johan@tolka.ai</a>&gt;<b=
r>Subject: Re: Issue with Eppendorf</div>=C2=A0<div>Hi Rich,=
<div>=C2=A0</div=
><div>Thank you for checking. No, it doesn&#39;t hav=
e to be the same model, but we are hoping with something that has the same =
capabilities and quality. What are our options?</div><div=
>=C2=A0</div><div>Thanks,</div><div>Thomas=
</div></div>=C2=A0<=
div><div>On Tue, Jul 18, 2023 at 5:34=E2=80=AFPM &lt=
;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapase=
quipment.com</a>&gt; wrote:</div><blockquote style=3D"bor=
der-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb=
(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt"><div><div><=
div>Hi Thomas=C2=A0Spoke to my tech and we ar=
e checking our inventory for another/similar unit.=C2=A0Does it need=
 to be this model?=C2=A0=
Rich=C2=A0<div style=3D"border-right:none;border-bottom:none=
;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in=
">From: Thomas Hunt &lt;<a href=3D"mailto:tho=
mas@tolka.ai" target=3D"_blank">thomas@tolka.ai</a>&gt; Sent: Tu=
esday, July 18, 2023 2:50 PM To: <a href=3D"mailto:rcruz@sapasequ=
ipment.com" target=3D"_blank">rcruz@sapasequipment.com</a> Cc: Jo=
han Wikstrom &lt;<a href=3D"mailto:johan@tolka.ai" target=3D"_blank">johan@=
tolka.ai</a>&gt; Subject: Re: Issue with Eppendorf<=
/p></div>=C2=A0<div>Hi Rich,<div>=C2=A0</u=
></div><div>Thank you for the=C2=A0quick =
response! I&#39;m sorry=C2=A0to hear the problem is not fixable. Do you hap=
pen to have another working thermal cycler? I&#39;d be happy to swap them i=
f so.</div><div>=C2=A0</=
u></div><div>Thanks,</div><div=
>Thomas</div></div>=C2=A0<div><div>On Tue, Ju=
l 18, 2023 at 3:37=E2=80=AFPM &lt;<a href=3D"mailto:rcruz@sapasequipment.co=
m" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:<=
/p></div><blockquote style=3D"border-top:none;border-right:none;border-bott=
om:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;marg=
in:5pt 0in 5pt 4.8pt"><div><div><div>Hi Thomas,</=
u>=C2=A0First of all, my sincere apologies for these issues.=C2=A0 We did n=
ot have these issues when testing but likely you may have tested further th=
an we did=E2=80=A6=E2=80=A6If you see the video included such issues were n=
ot present when testing.=C2=A0 =C2=
=A0Regardless, it is obvious the u=
nit has issues and is under warranty.=C2=A0=C2=A0 Would you like to keep th=
is unit and we provide you with a partial refund of=C2=A0 $100?=C2=A0 If no=
t we would take it back and give you a full refund.=C2=A0 </p=
>=C2=A0Agai=
n my sincere apologies and be assured there was no =E2=80=9Cbad faith=E2=80=
=9D from our end =F0=9F=98=8A=C2=A0 =
=C2=A0Just let us know what you wo=
uld like to do.=C2=A0 =C2=A0</u=
>Thanks, Rich=C2=A0<=
/p>Richard CruzOwner <u=
>Sapas LLC11511 Gaston Road=C2=A0 Suite 112 Katy, TX=C2=A0 77494 USA713-50=
2-3780<a href=3D"https://urldefense.com/v3/__https:/can01.safelinks.protect=
ion.outlook.com/?url=3Dhttps*3A*2F*2Fsapasequipment.com*2F&amp;data=3D04*7C=
01*7Cguillermo.lozanoonrubia*40mail.utoronto.ca*7Cad9e9f5e01fc4a3de35908d9d=
bc899fb*7C78aac2262f034b4d9037b46d56c55210*7C0*7C0*7C637782478194814074*7CU=
nknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLC=
JXVCI6Mn0*3D*7C3000&amp;sdata=3D4swlrTIzYDx0n*2F270uwQJVAM1HNyToLD*2FkLf6wh=
BHy8*3D&amp;reserved=3D0__;JSUlJSUlJSUlJSUlJSUlJSUlJQ!!FjuHKAHQs5udqho!Laor=
xqCoNHmj-Latddeszc0YgBdKg3lbNnOx0zpC_MsnOjEyiLjNzSco_3rlgGssLuDEbHkJBiCRrQr=
syYY$" target=3D"_blank">https://sapase=
quipment.com</a>=C2=A0=
<img border=3D"0" width=
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u></div></div></div></blockquote></div></div></div></div></block=
quote></div></div></div></div></blockquote></div></div></div></div></blockq=
uote></div></div></div></div></blockquote></div></blockquote></div></div></=
div></div></blockquote></div></div></div></div></blockquote></div></div></d=
iv></div></blockquote></div>

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