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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Fri, 01 Sep 2023 08:14:42 -0400
From: Lisa Zhang <lzhang@shieldspharma.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
CC: Mehrdad Barghian <mbarghian@shieldspharma.com>
Subject: Re: Pictures of dissolution heater circulator 
Thread-Topic: Pictures of dissolution heater circulator 
Thread-Index: Adnaj+v9xoxFQv2RQWmLTNTurY+P+AG79zCyr3uR0TCviRPnQKDw8IsAgAEFpjc=
Date: Fri, 1 Sep 2023 12:13:41 +0000
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 Content preview: Great, thank you so much! Get Outlook for iOS<https://aka.ms/o0ukef>
 From: rcruz@sapasequipment.com <rcruz@sapasequipment.com> Sent: Thursday,
 August 31, 2023 1:37:10 PM To: Lisa Zhang <lzhang@ [...] 
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Great, thank you so much!

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Thursday, August 31, 2023 1:37:10 PM
To: Lisa Zhang <lzhang@shieldspharma.com>
Cc: Mehrdad Barghian <mbarghian@shieldspharma.com>
Subject: RE: Pictures of dissolution heater circulator

Hi Lisa,

Good afternoon.  The heater was sent directly to you from the US.  Here is =
the tracking details:  UPS: 1Z3890A36890629166

Best

Richard

From: Lisa Zhang <lzhang@shieldspharma.com>
Sent: Tuesday, August 29, 2023 4:21 PM
To: rcruz@sapasequipment.com
Cc: Mehrdad Barghian <mbarghian@shieldspharma.com>
Subject: RE: Pictures of dissolution heater circulator

That would be great, thanks!

Regards,

[cid:image001.png@01D9DC20.D6345B80]

Lisa Zhang

VP of Operation

lzhang@shieldspharma.com<mailto:lzhang@shieldspharma.com>

Tel: 905.882.0812 EXT. 168

Shields Pharma Inc.

60 Shields Court, Markham

Ontario, L3R 9T5

https://shieldspharma.com<https://shieldspharma.com/>

Tel: 1.833.888.0988

This e-mail and any attachments may contain information that is privileged =
and/or confidential. If you are not the intended recipient and appear to ha=
ve received this e-mail in error, please notify us immediately and then del=
ete all copies from your computer system. Any unauthorized use, copying or =
further distribution is prohibited. Please also note that if you send us e-=
mails containing time-sensitive or important instructions, you should ensur=
e that receipt has been timely acknowledged in view of the potential for mi=
sdirection or inadvertent interception. Thank you.

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Tuesday, August 29, 2023 5:20 PM
To: Lisa Zhang <lzhang@shieldspharma.com<mailto:lzhang@shieldspharma.com>>
Cc: Mehrdad Barghian <mbarghian@shieldspharma.com<mailto:mbarghian@shieldsp=
harma.com>>
Subject: RE: Pictures of dissolution heater circulator

I think I can get a working replacement heater controller.  Details forthco=
ming.   Rich

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Tuesday, August 29, 2023 10:59 AM
To: 'Lisa Zhang' <lzhang@shieldspharma.com<mailto:lzhang@shieldspharma.com>=
>
Cc: 'Mehrdad Barghian' <mbarghian@shieldspharma.com<mailto:mbarghian@shield=
spharma.com>>
Subject: RE: Pictures of dissolution heater circulator

Hi Lisa,

The pleasure is mine.  As you are probably aware, this is not a major  issu=
e which we can resolve.   Please allow me a few hours to address as I am on=
 my way to see a customer at the University of Houston.

Be assured it is a priority and will be resolved.

Best regards,

Richard

Richard Cruz

Owner

[Tel=E9fono]  713-502-3780

[Email] rcruz@sapasequipment.com<mailto:amora@sapasequipment.com>

[Web] www.sapasequipment.com<http://www.sapasequipment.com>

[A close up of a sign  Description automatically generated]

From: Lisa Zhang <lzhang@shieldspharma.com<mailto:lzhang@shieldspharma.com>=
>
Sent: Tuesday, August 29, 2023 10:47 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: Mehrdad Barghian <mbarghian@shieldspharma.com<mailto:mbarghian@shieldsp=
harma.com>>
Subject: Pictures of dissolution heater circulator

Hi Richard,

It is pleasure talk with you on the phone. I have attached the pictures of =
dissolution heater circulator that we received, it is not in working condit=
ion. Please help fix or switch it. Thank you.

Regards,

[cid:image001.png@01D9DC20.D6345B80]

Lisa Zhang

VP of Operation

lzhang@shieldspharma.com<mailto:lzhang@shieldspharma.com>

Tel: 905.882.0812 EXT. 168

Shields Pharma Inc.

60 Shields Court, Markham

Ontario, L3R 9T5

https://shieldspharma.com<https://shieldspharma.com/>

Tel: 1.833.888.0988

--_000_YT3P288MB03735EF34B745B86F10AF847C8E4AYT3P288MB0373CANP_
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Diso-8859-=
1">
</head>
<body>
<div>
<div>
<div dir=3D"ltr">Great, thank you so much! 
</div>
</div>
<div id=3D"ms-outlook-mobile-signature">
<div> 
</div>
Get <a href=3D"https://aka.ms/o0ukef">Outlook for iOS</a></div>
</div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr">From: rcruz@sapasequipment.=
com &lt;rcruz@sapasequipment.com&gt; 
Sent: Thursday, August 31, 2023 1:37:10 PM 
To: Lisa Zhang &lt;lzhang@shieldspharma.com&gt; 
Cc: Mehrdad Barghian &lt;mbarghian@shieldspharma.com&gt; 
Subject: RE: Pictures of dissolution heater circulator 
<div>&nbsp;</div>
</div>
<style>

</style>
<div lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72" style=3D"word-wrap:b=
reak-word">
<div class=3D"x_WordSection1">
Hi Lisa,
&nbsp;
Good afternoon.&nbsp; The heater was sent directly=
 to you from the US.&nbsp; Here is the tracking details:&nbsp; UPS: 1Z3890A=
36890629166&nbsp;&nbsp;

&nbsp;
Best
Richard
&nbsp;
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: Lisa Zhang &lt;lzhang@shieldspharma.com&gt;
 
Sent: Tuesday, August 29, 2023 4:21 PM 
To: rcruz@sapasequipment.com 
Cc: Mehrdad Barghian &lt;mbarghian@shieldspharma.com&gt; 
Subject: RE: Pictures of dissolution heater circulator 
</div>
</div>
&nbsp;
That would be great=
, thanks!
&nbsp;
<div>
Regards,
&nbsp;
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpaddin=
g=3D"0" width=3D"482" style=3D"width:361.5pt">
<tbody>
<tr style=3D"height:30.5pt">
<td width=3D"116" valign=3D"top" style=3D"width:86.8pt; padding:0in 0in 0in=
 0in; height:30.5pt">
<img width=3D"109" h=
eight=3D"68" id=3D"x_Picture_x0020_6" src=3D"cid:image001.png@01D9DC20.D634=
5B80" style=3D"width:1.1354in; height:.7083in">
</td>
<td width=3D"186" valign=3D"top" style=3D"width:139.6pt; padding:0in 0in 9.=
0pt 7.5pt; height:30.5pt">
=
Lisa Zhang
VP of=
 Operation

<a href=3D"mailto:lz=
hang@shieldspharma.com">lzhang@shieldspharma.com</a>
Tel:&nbsp;905.882.0=
812 EXT. 168
</td>
<td width=3D"180" valign=3D"top" style=3D"width:135.1pt; border:none; borde=
r-left:solid windowtext 1.0pt; padding:0in 7.5pt 0in 0in; height:30.5pt">

Shields Pharma Inc.

60 Shields Court, Markham

Ontario, L3R 9T5

<a href=3D"https://shieldspharma.com/">https://shieldspharma.com=
</a>

Tel: 1.833.888.0988
</td>
</tr>
</tbody>
</table>
This e-mail and any attac=
hments may contain information that is privileged and/or confidential. If y=
ou are not the intended recipient and appear to
 have received this e-mail in error, please notify us immediately and then =
delete all copies from your computer system. Any unauthorized use, copying =
or further distribution is prohibited. Please also note that if you send us=
 e-mails containing time-sensitive
 or important instructions, you should ensure that receipt has been timely =
acknowledged in view of the potential for misdirection or inadvertent inter=
ception. Thank you.
&nbsp;
</div>
&nbsp;
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipment.com">
rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.com=
">rcruz@sapasequipment.com</a>&gt;
 
Sent: Tuesday, August 29, 2023 5:20 PM 
To: Lisa Zhang &lt;<a href=3D"mailto:lzhang@shieldspharma.com">lzhan=
g@shieldspharma.com</a>&gt; 
Cc: Mehrdad Barghian &lt;<a href=3D"mailto:mbarghian@shieldspharma.c=
om">mbarghian@shieldspharma.com</a>&gt; 
Subject: RE: Pictures of dissolution heater circulator 
</div>
</div>
&nbsp;
I think I can get a working replacement heater con=
troller.&nbsp; Details forthcoming.&nbsp;&nbsp; Rich
&nbsp;
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipment.com">
rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.com=
">rcruz@sapasequipment.com</a>&gt;
 
Sent: Tuesday, August 29, 2023 10:59 AM 
To: 'Lisa Zhang' &lt;<a href=3D"mailto:lzhang@shieldspharma.com">lzh=
ang@shieldspharma.com</a>&gt; 
Cc: 'Mehrdad Barghian' &lt;<a href=3D"mailto:mbarghian@shieldspharma=
.com">mbarghian@shieldspharma.com</a>&gt; 
Subject: RE: Pictures of dissolution heater circulator 
</div>
</div>
&nbsp;
Hi Lisa,&nbsp; 
&nbsp;
The pleasure is mine.&nbsp; As you are probably aw=
are, this is not a major &nbsp;issue which we can resolve.&nbsp;&nbsp; Plea=
se allow me a few hours to address as I am on my way to see a customer at t=
he University of Houston.&nbsp;

&nbsp;
Be assured it is a priority and will be resolved.&=
nbsp; 
&nbsp;
Best regards,
Richard 
&nbsp;
&nbsp;
Richard Cruz<=
/span>
Owner
&nbsp;
<img border=3D"0"=
 width=3D"15" height=3D"15" id=3D"x_Picture_x0020_1" src=3D"cid:image002.gi=
f@01D9DC20.D6345B80" alt=3D"Tel=E9fono" style=3D"width:.1562in; height:.156=
2in">&nbsp;
 713-502-3780
<img border=3D"0" width=3D"15" height=3D"11" id=3D=
"x_Picture_x0020_2" src=3D"cid:image003.gif@01D9DC20.D6345B80" alt=3D"Email=
" style=3D"width:.1562in; height:.1145in">&nbsp;
<a href=3D"mailto:amora@sapasequipment.com">rcruz@sap=
asequipment.com</a>
<img border=3D"0" width=3D"15" he=
ight=3D"15" id=3D"x_Picture_x0020_3" src=3D"cid:image004.gif@01D9DC20.D6345=
B80" alt=3D"Web" style=3D"width:.1562in; height:.1562in">&nbsp;
<a href=3D"http://www.sapasequipment.com">www.sapasequipment.com</a>
&nbsp;
<img border=3D"0" width=3D"292" height=3D"66" id=
=3D"x_Picture_x0020_4" src=3D"cid:image005.jpg@01D9DC20.D6345B80" alt=3D"A =
close up of a sign=0A=
=0A=
Description automatically generated" style=3D"width:3.0416in; height:.6875i=
n">
&nbsp;
&nbsp;
&nbsp;
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: Lisa Zhang &lt;<a href=3D"mailto:lzhang@shieldspharma.com">lzhang@shiel=
dspharma.com</a>&gt;
 
Sent: Tuesday, August 29, 2023 10:47 AM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Cc: Mehrdad Barghian &lt;<a href=3D"mailto:mbarghian@shieldspharma.c=
om">mbarghian@shieldspharma.com</a>&gt; 
Subject: Pictures of dissolution heater circulator 
</div>
</div>
&nbsp;
Hi Richard,
It is pleasure talk with you on the phone. I have =
attached the pictures of dissolution heater circulator that we received, it=
 is not in working condition. Please help fix or switch it. Thank you.
&nbsp;
Regards,
&nbsp;
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpaddin=
g=3D"0" width=3D"482" style=3D"width:361.5pt">
<tbody>
<tr style=3D"height:30.5pt">
<td width=3D"116" valign=3D"top" style=3D"width:86.8pt; padding:0in 0in 0in=
 0in; height:30.5pt">
<img border=3D"0" wi=
dth=3D"109" height=3D"68" id=3D"x_Picture_x0020_59" src=3D"cid:image001.png=
@01D9DC20.D6345B80" style=3D"width:1.1354in; height:.7083in">=

</td>
<td width=3D"186" valign=3D"top" style=3D"width:139.6pt; padding:0in 0in 9.=
0pt 7.5pt; height:30.5pt">
=
Lisa Zhang
VP of=
 Operation

<a href=3D"mailto:lz=
hang@shieldspharma.com">lzhang@shieldspharma.com</a>
Tel:&nbsp;905.882.0=
812 EXT. 168
</td>
<td width=3D"180" valign=3D"top" style=3D"width:135.1pt; border:none; borde=
r-left:solid windowtext 1.0pt; padding:0in 7.5pt 0in 0in; height:30.5pt">

Shields Pharma Inc.

60 Shields Court, Markham

Ontario, L3R 9T5

<a href=3D"https://shieldspharma.com/">https://shieldspharma.com=
</a>

Tel: 1.833.888.0988
</td>
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