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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Tue, 05 Sep 2023 07:20:04 -0400
MIME-Version: 1.0
References: <CAGYM5axFZm7aDrsyfq3JWY-rVQN09-C20AGVCAFiutv8cd6nyw@mail.gmail.com>
 <006901d9da7b$9183d930$b48b8b90$@sapasequipment.com>
In-Reply-To: <006901d9da7b$9183d930$b48b8b90$@sapasequipment.com>
From: Michael Field <mfield@paradisebiomed.com>
Date: Tue, 5 Sep 2023 07:18:52 -0400
Message-ID: <CAGYM5azOkrVnogd47qV1_CztNA9DWyybpNsB6Hwqp9-N+07QFQ@mail.gmail.com>
Subject: Re: Tissue Processor
To: rcruz@sapasequipment.com
Content-Type: multipart/alternative; boundary="0000000000006680a106049acb0d"

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Good Morning Sir,

Any updates? Are you able to explain what happens next? I am starting to
get very frustrated because I bought this machine, it showed up broken, and
now I am still sitting here with a broken machine and no refund. What is
going on?

On Tue, Aug 29, 2023 at 9:20=E2=80=AFAM <rcruz@sapasequipment.com> wrote:

> Hello Michael,
>
>
>
> Pictures look good.  I will prepare an insurance claim today.
>
>
>
> Please bear with me for a few weeks as the insurance company resolves
> this.  I have found them to be very liberal in paying claims as long as a=
ll
> necessary documentation is provided.
>
>
>
> Thanks and feel free to reach me as necessary.
>
>
>
> Best
>
> Richard
>
>
>
> *From:* Michael Field <mfield@paradisebiomed.com>
> *Sent:* Monday, August 28, 2023 4:15 PM
> *To:* rcruz@sapasequipment.com
> *Subject:* Tissue Processor
>
>
>
> Hello Richard,
>
>
>
> Attached are photos of the damaged instrument. The screen powers on but i=
t
> does not display anything, only partially. It beeps a few times, but you
> cant see anything and none of the controls work. Let me know what you thi=
nk
> we should do next. Thank you!
>
>
>
>

--=20
Best Regards,
Michael Field
Paradise Biomedical
(833) 624-6633

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<div dir=3D"ltr">Good Morning Sir,<div><br></div><div>Any updates? Are you =
able to explain what happens next? I am starting to get very frustrated bec=
ause I bought this machine, it showed up broken, and now I am still sitting=
 here with a broken machine and no refund. What is going on?=C2=A0=C2=A0</d=
iv></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_att=
r">On Tue, Aug 29, 2023 at 9:20=E2=80=AFAM &lt;<a href=3D"mailto:rcruz@sapa=
sequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:<b=
r></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex=
;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div><div lang=3D=
"EN-US"><div><p class=3D"MsoNormal">Hello Michael, <u></u><u></u></p><p cla=
ss=3D"MsoNormal"><u></u>=C2=A0<u></u></p><p class=3D"MsoNormal">Pictures lo=
ok good.=C2=A0 I will prepare an insurance claim today.=C2=A0 <u></u><u></u=
></p><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p><p class=3D"MsoNormal">=
Please bear with me for a few weeks as the insurance company resolves this.=
=C2=A0 I have found them to be very liberal in paying claims as long as all=
 necessary documentation is provided. <u></u><u></u></p><p class=3D"MsoNorm=
al"><u></u>=C2=A0<u></u></p><p class=3D"MsoNormal">Thanks and feel free to =
reach me as necessary.<u></u><u></u></p><p class=3D"MsoNormal"><u></u>=C2=
=A0<u></u></p><p class=3D"MsoNormal">Best<u></u><u></u></p><p class=3D"MsoN=
ormal">Richard<u></u><u></u></p><p class=3D"MsoNormal"><u></u>=C2=A0<u></u>=
</p><div style=3D"border-right:none;border-bottom:none;border-left:none;bor=
der-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in"><p class=3D"MsoNorm=
al"><b>From:</b> Michael Field &lt;<a href=3D"mailto:mfield@paradisebiomed.=
com" target=3D"_blank">mfield@paradisebiomed.com</a>&gt; <br><b>Sent:</b> M=
onday, August 28, 2023 4:15 PM<br><b>To:</b> <a href=3D"mailto:rcruz@sapase=
quipment.com" target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:=
</b> Tissue Processor<u></u><u></u></p></div><p class=3D"MsoNormal"><u></u>=
=C2=A0<u></u></p><div><div><p class=3D"MsoNormal">Hello Richard,<u></u><u><=
/u></p></div><div><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p></div><div=
><p class=3D"MsoNormal">Attached are photos of the damaged instrument. The =
screen powers on but it does not display anything, only partially. It beeps=
 a few times, but you cant see anything and none of the controls work. Let =
me know what you think we should do next. Thank you!=C2=A0<u></u><u></u></p=
></div><div><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p></div><div><p cl=
ass=3D"MsoNormal"><img width=3D"3024" height=3D"4032" style=3D"width: 31.5i=
n; height: 42in;" id=3D"m_-8670537918745764114m_5041888172431568125Picture_=
x0020_1"><u></u><u></u></p></div><div><p class=3D"MsoNormal"><img width=3D"=
3024" height=3D"4032" style=3D"width: 31.5in; height: 42in;" id=3D"m_-86705=
37918745764114m_5041888172431568125Picture_x0020_2"><u></u><u></u></p></div=
><div><p class=3D"MsoNormal"><img width=3D"3024" height=3D"4032" style=3D"w=
idth: 31.5in; height: 42in;" id=3D"m_-8670537918745764114m_5041888172431568=
125Picture_x0020_3"><u></u><u></u></p></div><div><div><p class=3D"MsoNormal=
"><img width=3D"3024" height=3D"4032" style=3D"width: 31.5in; height: 42in;=
" id=3D"m_-8670537918745764114m_5041888172431568125Picture_x0020_4"><u></u>=
<u></u></p></div><div><p class=3D"MsoNormal"><img width=3D"3024" height=3D"=
4032" style=3D"width: 31.5in; height: 42in;" id=3D"m_-8670537918745764114m_=
5041888172431568125Picture_x0020_5"><u></u><u></u></p></div><div><p class=
=3D"MsoNormal"><img width=3D"3024" height=3D"4032" style=3D"width: 31.5in; =
height: 42in;" id=3D"m_-8670537918745764114m_5041888172431568125Picture_x00=
20_6"><u></u><u></u></p></div><div><p class=3D"MsoNormal"><img width=3D"302=
4" height=3D"4032" style=3D"width: 31.5in; height: 42in;" id=3D"m_-86705379=
18745764114m_5041888172431568125Picture_x0020_7"><u></u><u></u></p></div><p=
 class=3D"MsoNormal"><img width=3D"3024" height=3D"4032" style=3D"width: 31=
.5in; height: 42in;" id=3D"m_-8670537918745764114m_5041888172431568125Pictu=
re_x0020_8"><u></u><u></u></p></div></div></div></div></div></blockquote></=
div><br clear=3D"all"><div><br></div><span class=3D"gmail_signature_prefix"=
>-- </span><br><div dir=3D"ltr" class=3D"gmail_signature"><div dir=3D"ltr">=
<div style=3D"color:rgb(34,34,34)">Best Regards,</div><div style=3D"color:r=
gb(34,34,34)">Michael Field</div><div style=3D"color:rgb(34,34,34)">Paradis=
e Biomedical=C2=A0</div><div style=3D"color:rgb(34,34,34)">(833) 624-6633</=
div></div></div>

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