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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Tue, 05 Sep 2023 08:39:59 -0400
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References: <CAGYM5axFZm7aDrsyfq3JWY-rVQN09-C20AGVCAFiutv8cd6nyw@mail.gmail.com>
 <006901d9da7b$9183d930$b48b8b90$@sapasequipment.com> <CAGYM5azOkrVnogd47qV1_CztNA9DWyybpNsB6Hwqp9-N+07QFQ@mail.gmail.com>
 <000b01d9dff5$903f9d50$b0bed7f0$@sapasequipment.com>
In-Reply-To: <000b01d9dff5$903f9d50$b0bed7f0$@sapasequipment.com>
From: Michael Field <mfield@paradisebiomed.com>
Date: Tue, 5 Sep 2023 08:38:48 -0400
Message-ID: <CAGYM5awQ-2At1L=OO280JZYnE7gXxJZjeA7_wQHbZqoz4B1K2w@mail.gmail.com>
Subject: Re: Tissue Processor
To: rcruz@sapasequipment.com
Content-Type: multipart/alternative; boundary="0000000000003057bc06049be96c"

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What happens when they resolve? Will I get refunded? Or are you going to
repair it? Do I ship it back to you?

On Tue, Sep 5, 2023 at 8:36 AM <rcruz@sapasequipment.com> wrote:

> Good morning Michael,
>
>
>
> First of all, my apologies for not updating you last week.   So it took m=
e
> a longer than expected but have submitted all the necessary documents to
> the insurance company.
>
> I would expect them to resolve within the next couple weeks.
>
> I will keep you updated from now on; again my apologies.
>
>
>
> Richard
>
>
>
> PS- Feel free to call me as needed 713-502-3780
>
>
>
> *From:* Michael Field <mfield@paradisebiomed.com>
> *Sent:* Tuesday, September 5, 2023 6:19 AM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Tissue Processor
>
>
>
> Good Morning Sir,
>
>
>
> Any updates? Are you able to explain what happens next? I am starting to
> get very frustrated because I bought this machine, it showed up broken, a=
nd
> now I am still sitting here with a broken machine and no refund. What is
> going on?
>
>
>
> On Tue, Aug 29, 2023 at 9:20=E2=80=AFAM <rcruz@sapasequipment.com> wrote:
>
> Hello Michael,
>
>
>
> Pictures look good.  I will prepare an insurance claim today.
>
>
>
> Please bear with me for a few weeks as the insurance company resolves
> this.  I have found them to be very liberal in paying claims as long as a=
ll
> necessary documentation is provided.
>
>
>
> Thanks and feel free to reach me as necessary.
>
>
>
> Best
>
> Richard
>
>
>
> *From:* Michael Field <mfield@paradisebiomed.com>
> *Sent:* Monday, August 28, 2023 4:15 PM
> *To:* rcruz@sapasequipment.com
> *Subject:* Tissue Processor
>
>
>
> Hello Richard,
>
>
>
> Attached are photos of the damaged instrument. The screen powers on but i=
t
> does not display anything, only partially. It beeps a few times, but you
> cant see anything and none of the controls work. Let me know what you thi=
nk
> we should do next. Thank you!
>
>
>
>
>
>
> --
>
> Best Regards,
>
> Michael Field
>
> Paradise Biomedical
>
> (833) 624-6633
>

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<div dir=3D"auto">What happens when they resolve? Will I get refunded? Or a=
re you going to repair it? Do I ship it back to you?=C2=A0</div><div><br><d=
iv class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Tue, Sep =
5, 2023 at 8:36 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sa=
pasequipment.com</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" =
style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><di=
v lang=3D"EN-US" link=3D"blue" vlink=3D"purple" style=3D"word-wrap:break-wo=
rd"><div class=3D"m_-7876439051574741926WordSection1"><p class=3D"MsoNormal=
">Good morning Michael,=C2=A0 <u></u><u></u></p><p class=3D"MsoNormal"><u><=
/u>=C2=A0<u></u></p><p class=3D"MsoNormal">First of all, my apologies for n=
ot updating you last week.=C2=A0=C2=A0 So it took me a longer than expected=
 but have submitted all the necessary documents to the insurance company.=
=C2=A0=C2=A0 <u></u><u></u></p><p class=3D"MsoNormal">I would expect them t=
o resolve within the next couple weeks.=C2=A0=C2=A0 <u></u><u></u></p><p cl=
ass=3D"MsoNormal">I will keep you updated from now on; again my apologies.=
=C2=A0 <u></u><u></u></p><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p><p =
class=3D"MsoNormal">Richard<u></u><u></u></p><p class=3D"MsoNormal"><u></u>=
=C2=A0<u></u></p><p class=3D"MsoNormal">PS- Feel free to call me as needed =
713-502-3780<u></u><u></u></p><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></=
p><div style=3D"border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0i=
n 0in 0in"><p class=3D"MsoNormal"><b>From:</b> Michael Field &lt;<a href=3D=
"mailto:mfield@paradisebiomed.com" target=3D"_blank">mfield@paradisebiomed.=
com</a>&gt; <br><b>Sent:</b> Tuesday, September 5, 2023 6:19 AM<br><b>To:</=
b> <a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapa=
sequipment.com</a><br><b>Subject:</b> Re: Tissue Processor<u></u><u></u></p=
></div><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p><div><p class=3D"MsoN=
ormal">Good Morning Sir,<u></u><u></u></p><div><p class=3D"MsoNormal"><u></=
u>=C2=A0<u></u></p></div><div><p class=3D"MsoNormal">Any updates? Are you a=
ble to explain what happens next? I am starting to get very frustrated beca=
use I bought this machine, it showed up broken, and now I am still sitting =
here with a broken machine and no refund. What is going on?=C2=A0=C2=A0<u><=
/u><u></u></p></div></div><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p><d=
iv><div><p class=3D"MsoNormal">On Tue, Aug 29, 2023 at 9:20=E2=80=AFAM &lt;=
<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapaseq=
uipment.com</a>&gt; wrote:<u></u><u></u></p></div><blockquote style=3D"bord=
er:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-le=
ft:4.8pt;margin-right:0in"><div><div><div><p class=3D"MsoNormal">Hello Mich=
ael, <u></u><u></u></p><p class=3D"MsoNormal">=C2=A0<u></u><u></u></p><p cl=
ass=3D"MsoNormal">Pictures look good.=C2=A0 I will prepare an insurance cla=
im today.=C2=A0 <u></u><u></u></p><p class=3D"MsoNormal">=C2=A0<u></u><u></=
u></p><p class=3D"MsoNormal">Please bear with me for a few weeks as the ins=
urance company resolves this.=C2=A0 I have found them to be very liberal in=
 paying claims as long as all necessary documentation is provided. <u></u><=
u></u></p><p class=3D"MsoNormal">=C2=A0<u></u><u></u></p><p class=3D"MsoNor=
mal">Thanks and feel free to reach me as necessary.<u></u><u></u></p><p cla=
ss=3D"MsoNormal">=C2=A0<u></u><u></u></p><p class=3D"MsoNormal">Best<u></u>=
<u></u></p><p class=3D"MsoNormal">Richard<u></u><u></u></p><p class=3D"MsoN=
ormal">=C2=A0<u></u><u></u></p><div style=3D"border:none;border-top:solid #=
e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in"><p class=3D"MsoNormal"><b>From:</b>=
 Michael Field &lt;<a href=3D"mailto:mfield@paradisebiomed.com" target=3D"_=
blank">mfield@paradisebiomed.com</a>&gt; <br><b>Sent:</b> Monday, August 28=
, 2023 4:15 PM<br><b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com" ta=
rget=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Tissue Proc=
essor<u></u><u></u></p></div><p class=3D"MsoNormal">=C2=A0<u></u><u></u></p=
><div><div><p class=3D"MsoNormal">Hello Richard,<u></u><u></u></p></div><di=
v><p class=3D"MsoNormal">=C2=A0<u></u><u></u></p></div><div><p class=3D"Mso=
Normal">Attached are photos of the damaged instrument. The screen powers on=
 but it does not display anything, only partially. It beeps a few times, bu=
t you cant see anything and none of the controls work. Let me know what you=
 think we should do next. Thank you!=C2=A0<u></u><u></u></p></div><div><p c=
lass=3D"MsoNormal">=C2=A0<u></u><u></u></p></div><div><p class=3D"MsoNormal=
"><u></u><u></u></p></div><div><p class=3D"MsoNormal"><u></u><u></u></p></d=
iv><div><p class=3D"MsoNormal"><u></u><u></u></p></div><div><div><p class=
=3D"MsoNormal"><u></u><u></u></p></div><div><p class=3D"MsoNormal"><u></u><=
u></u></p></div><div><p class=3D"MsoNormal"><u></u><u></u></p></div><div><p=
 class=3D"MsoNormal"><u></u><u></u></p></div><p class=3D"MsoNormal"><u></u>=
<u></u></p></div></div></div></div></div></blockquote></div><p class=3D"Mso=
Normal"><br clear=3D"all"><u></u><u></u></p><div><p class=3D"MsoNormal"><u>=
</u>=C2=A0<u></u></p></div><p class=3D"MsoNormal"><span class=3D"m_-7876439=
051574741926gmailsignatureprefix">-- </span><u></u><u></u></p></div></div><=
div lang=3D"EN-US" link=3D"blue" vlink=3D"purple" style=3D"word-wrap:break-=
word"><div class=3D"m_-7876439051574741926WordSection1"><div><div><div><p c=
lass=3D"MsoNormal"><span style=3D"color:#222222">Best Regards,<u></u><u></u=
></span></p></div><div><p class=3D"MsoNormal"><span style=3D"color:#222222"=
>Michael Field<u></u><u></u></span></p></div><div><p class=3D"MsoNormal"><s=
pan style=3D"color:#222222">Paradise Biomedical=C2=A0<u></u><u></u></span><=
/p></div><div><p class=3D"MsoNormal"><span style=3D"color:#222222">(833) 62=
4-6633<u></u><u></u></span></p></div></div></div></div></div></blockquote><=
/div></div>

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