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From: "Conner, Michael" <Mike.Conner@Buehler.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Subject: RE: ISSUE WITH OUR MICROMET 3 MICRO HARDNESS TESTER
 Buehler:0415000001004
Thread-Topic: ISSUE WITH OUR MICROMET 3 MICRO HARDNESS TESTER
 Buehler:0415000001004
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Date: Tue, 5 Sep 2023 19:01:22 +0000
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 Content preview:  If you want to return the eyepiece assembly to me, I can take
    a look and quote the repair if possible. Thanks, Mike Conner Senior Field
    Service Engineer mike.conner@buehler.com<mailto:mike.conner@buehler.com>
   P: 847-295-4544 C: 847-736-0944 
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If you want to return the eyepiece assembly to me, I can take a look and qu=
ote the repair if possible.

Thanks,

Mike Conner
Senior Field Service Engineer
mike.conner@buehler.com<mailto:mike.conner@buehler.com> P: 847-295-4544  C:=
 847-736-0944

------------------- Original Message -------------------
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>;
Received: Tue Sep 05 2023 09:10:34 GMT-0500 (Central Daylight Time)
To: Buehler - Support <support@buehler.com>; Case Creation support@buehler.=
com <support@buehler.com>;
Subject: ISSUE WITH OUR MICROMET 3 MICRO HARDNESS TESTER

You don't often get email from rcruz@sapasequipment.com. Learn why this is =
important<https://aka.ms/LearnAboutSenderIdentification>

Good day,

Thanks for taking my call earlier this morning.  As discussed we have the f=
ollowing unit:

Buhler Micromet 3  Micro Hardness tester
Model:  1600-4300
Serial: B-D58382

The issue we are having is that the =93dial=94 that moves the line left and=
 right( X-axis) only moves the line right( see pic).

We appreciate your feedback on what might be causing this and possible solu=
tions.

Can you also send us a manual and parts schematic?

Thanks in advance,

Richard Cruz
Owner

[Tel=E9fono]  713-502-3780
[Email]  rcruz@sapasequipment.com<mailto:amora@sapasequipment.com>
[Web]  www.sapasequipment.com<http://www.sapasequipment.com/>

--_000_E17B3A58EDAE40A98F5BF2B94F8D13931D9E02B59EA0MIKECONNERB_
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Segoe UI','Helvetica Neue',sans-serif;">
<div style=3D"direction:ltr">
<div><span style=3D"font-size:11pt">If you want to return the eyepiece asse=
mbly to </span>
<span style=3D"font-size:14.6667px">me,</span><span style=3D"font-size:11pt=
">&nbsp;I can take a look and quote the repair if possible.</span></div>
<div>&nbsp;</div>
<div><span style=3D"font-size:11pt">Thanks,</span><br>
&nbsp;</div>
<div id=3D"signature" style=3D"display:block">
<div>
<div data-wrapper=3D"true" style=3D"font-family:'Segoe UI','Helvetica Neue'=
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<div><span style=3D"font-size:14pt"><strong>Mike Conner</strong></span></di=
v>
<div><span style=3D"font-size:12pt">Senior Field Service Engineer</span></d=
iv>
<div><span style=3D"font-size:12pt"><a href=3D"mailto:mike.conner@buehler.c=
om">mike.conner@buehler.com</a>&nbsp;P: 847-295-4544&nbsp; C: 847-736-0944<=
/span></div>
<div>&nbsp;</div>
</div>
</div>
</div>
<span style=3D"font-family:Tahoma,Verdana,Arial; font-size:small">---------=
---------- Original Message -------------------<br>
<strong>From:</strong> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.co=
m&gt;;<br>
<strong>Received:</strong> Tue Sep 05 2023 09:10:34 GMT-0500 (Central Dayli=
ght Time)<br>
<strong>To:</strong> Buehler - Support &lt;support@buehler.com&gt;; Case Cr=
eation support@buehler.com &lt;support@buehler.com&gt;;<br>
<strong>Subject:</strong> ISSUE WITH OUR MICROMET 3 MICRO HARDNESS TESTER</=
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<p class=3D"MsoNormal">Good day,</p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal">Thanks for taking my call earlier this morning.&nbsp=
; As discussed we have the following unit:</p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal">Buhler Micromet 3&nbsp; Micro Hardness tester</p>
<p class=3D"MsoNormal">Model:&nbsp; 1600-4300</p>
<p class=3D"MsoNormal">Serial: B-D58382</p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal">The issue we are having is that the =93dial=94 that =
moves the line left and right( X-axis) only moves the line right( see pic).=
&nbsp;</p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal">We appreciate your feedback on what might be causing=
 this and possible solutions.&nbsp;</p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal">Can you also send us a manual and parts schematic?</=
p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal">Thanks in advance,</p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal"><span lang=3D"ES-MX" style=3D"font-family:&quot;Aria=
l&quot;,sans-serif; font-size:10.0pt">Richard Cruz</span></p>
<p class=3D"MsoNormal"><span lang=3D"ES-MX" style=3D"font-family:&quot;Aria=
l&quot;,sans-serif; font-size:10.0pt">Owner</span></p>
<p class=3D"MsoNormal"><span lang=3D"ES-MX" style=3D"font-family:&quot;Aria=
l&quot;,sans-serif; font-size:10.0pt">&nbsp;</span></p>
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p;
 713-502-3780</span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:&quot;Arial&quot;,sans-se=
rif; font-size:10.0pt"><img alt=3D"Email" data-attachment-id=3D"719c9415-08=
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</span><a href=3D"mailto:amora@sapasequipment.com"><span lang=3D"ES-MX" sty=
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