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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Tue, 12 Sep 2023 17:15:15 -0400
From: Lab Director <lab@cofapod.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Subject: Re: QUICK REFERENCER MANUAL
Thread-Topic: QUICK REFERENCER MANUAL
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 Content preview: Hi Richard, I was looking over the BOL and noticed that it
 is set for pick up in Visalia. The stainer is in Fresno currently. I live
 in the next town over from Visalia and can drop it off. That was my plan
 with R [...] 
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Content-Type: text/plain; charset="Windows-1252"
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Hi Richard,

I was looking over the BOL and noticed that it is set for pick up in Visali=
a. The stainer is in Fresno currently. I live in the next town over from Vi=
salia and can drop it off. That was my plan with R&L. If that will work for=
 you, let me know. I was going to put it in the back of my Dads pick up and=
 drop it off with R&L.

Let me know what I can do to help.

Thanks,

Jake
________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, September 12, 2023 2:03 PM
To: 'Jake Maruna' <lab@cofapod.com>
Subject: RE: QUICK REFERENCER MANUAL

Hi Jake,

So please find the BOL.  You will need to print and sign 3 copies of the BO=
L. Attach one BOL to the shipment and the other 2 go to EDI

Regarding the drop off,  I am checking with Freight Club, the third party c=
ompany, who is currently checking with EDI Express regarding drop off locat=
ions within your area/Visalia.

As soon as I hear back from  Freight Club I will contact you with these det=
ails.

Rich

From: Jake Maruna <lab@cofapod.com>
Sent: Wednesday, September 6, 2023 4:28 PM
To: rcruz@sapasequipment.com
Subject: RE: QUICK REFERENCER MANUAL

I would suppose so. If we could box the monitor and the computer part, and =
secure them to the stainer itself. It might work. I can get the two pieces =
boxed up. If we put the stainer on a pallet and if everything is shrink-wra=
pped together, I think that might work. I know what you mean about them =93=
throwing=94 them. Seen that too many times.

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Sent: Wednesday, September 6, 2023 2:17 PM
To: Jake Maruna<mailto:lab@cofapod.com>
Subject: RE: QUICK REFERENCER MANUAL

Ok. Could everything be placed on the pallet? This avoids the carrier =93th=
rowing=94 boxes=85..

From: Jake Maruna <lab@cofapod.com<mailto:lab@cofapod.com>>
Sent: Wednesday, September 6, 2023 3:49 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: RE: QUICK REFERENCER MANUAL

Right now no I don=92t. I suppose the main unit could be placed on a pallet=
 and wrapped up. The other two pieces could be boxed up and shipped back.

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Sent: Wednesday, September 6, 2023 1:46 PM
To: Jake Maruna<mailto:lab@cofapod.com>
Subject: RE: QUICK REFERENCER MANUAL

Ah=85..   So we need to find a way to pack it in a protected manner.   Do y=
ou have the means?

From: Jake Maruna <lab@cofapod.com<mailto:lab@cofapod.com>>
Sent: Wednesday, September 6, 2023 3:44 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: RE: QUICK REFERENCER MANUAL

Hi Richard,

Unfortunately no, I do not have the crate it came in. I think they have dis=
posed of it already.

Thanks,

Jake

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Sent: Wednesday, September 6, 2023 1:32 PM
To: Jake Maruna<mailto:lab@cofapod.com>
Subject: RE: QUICK REFERENCER MANUAL

Hi Jake

Do you have the crate the stainer arrived in?

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Wednesday, September 6, 2023 3:03 PM
To: 'Jake Maruna' <lab@cofapod.com<mailto:lab@cofapod.com>>
Subject: RE: QUICK REFERENCER MANUAL

Hi Jake

Great and thanks for allowing us to make the necessary repairs.

Working on pick up and will reach out shortly with the details.

Best

Richard

From: Jake Maruna <lab@cofapod.com<mailto:lab@cofapod.com>>
Sent: Wednesday, September 6, 2023 1:39 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: RE: QUICK REFERENCER MANUAL

Hi Richard,

I finally got a chance to talk to Dr. Florek about stainer. He is fine with=
 shipping it back for repairs. Go ahead and make the shipping arrangements =
and let me know what we need to do on our end.

Thanks,

Jake

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Sent: Thursday, August 31, 2023 11:13 AM
To: Jake Maruna<mailto:lab@cofapod.com>
Subject: RE: QUICK REFERENCER MANUAL

Sounds good. Thanks.

From: Jake Maruna <lab@cofapod.com<mailto:lab@cofapod.com>>
Sent: Thursday, August 31, 2023 12:18 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: RE: QUICK REFERENCER MANUAL

Ok, I will pass this info along to Dr. Florek and see what he says.

I=92ll keep you posted.

Jake

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Sent: Thursday, August 31, 2023 10:09 AM
To: Jake Maruna<mailto:lab@cofapod.com>
Subject: RE: QUICK REFERENCER MANUAL

Hi Jake

So, the issue appears to be theta motor.  I would consider this a rather si=
mple fix but likely one we would have to do.

I ask you for the opportunity to correct and FULLY inspect and test unit . =
 We would pay for all shipping involved and extend the warranty once it is =
repaired.

We are a small honest business and would greatly appreciate the opportunity=
 to correct this; I will be personally involved in every step.

Thanks for the consideration,

Richard

From: Jake Maruna <lab@cofapod.com<mailto:lab@cofapod.com>>
Sent: Thursday, August 31, 2023 11:39 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: RE: QUICK REFERENCER MANUAL

Hi Richard,

I am having a hard time getting the video to upload (the file is too big fo=
r email). So I snapped a couple of screenshots of the errors screens for yo=
u. I did manage to get it to go past the initial error we had talked about.=
 But then it tripped 2 more times. Once was for looking for baskets in the =
stainer. The other it didn=92t give an error code, but instead just locked =
up.

If you have an Iphone, we see about face timing it, since the video won=92t=
 load.

Thanks,

Jake

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Sent: Thursday, August 31, 2023 8:54 AM
To: lab@cofapod.com<mailto:lab@cofapod.com>
Subject: QUICK REFERENCER MANUAL

Hi Jake

Please check page 4 regarding Unresolved Errors.  https://tools.thermofishe=
r.com/content/sfs/manuals/Gemini%20ES%20Quick%20Reference%20Card%20A7961001=
%20Issue%201.pdf

We are also checking with  Thermo on this issue.

Will be in touch,

Rich

Richard Cruz

Owner

[Tel=E9fono]  713-502-3780

[Email] rcruz@sapasequipment.com<mailto:amora@sapasequipment.com>

[Web] www.sapasequipment.com<http://www.sapasequipment.com>

[A close up of a sign  Description automatically generated]

--_000_CH3PR10MB67616EA9DD6B620401F077ECFEF1ACH3PR10MB6761namp_
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<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DWindows-1=
252">
<style type=3D"text/css" style=3D"display:none;"> P {margin-top:0;margin-bo=
ttom:0;} </style>
</head>
<body dir=3D"ltr">
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" clas=
s=3D"elementToProof">
Hi Richard,&nbsp;</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" clas=
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</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" clas=
s=3D"elementToProof">
I was looking over the BOL and noticed&nbsp;that it is set for pick up in V=
isalia. The stainer is in Fresno currently. I live in the next town over fr=
om Visalia and can drop it off. That was my plan with R&amp;L. If that will=
 work for you, let me know. I was going to
 put it in the back of my Dads pick up and drop it off with R&amp;L. 
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" clas=
s=3D"elementToProof">
 
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" clas=
s=3D"elementToProof">
Let me know what I can do to&nbsp;help.</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" clas=
s=3D"elementToProof">
 
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" clas=
s=3D"elementToProof">
Thanks,</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" clas=
s=3D"elementToProof">
 
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" clas=
s=3D"elementToProof">
Jake</div>
<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr">From: rcruz@sapasequipment.=
com &lt;rcruz@sapasequipment.com&gt; 
Sent: Tuesday, September 12, 2023 2:03 PM 
To: 'Jake Maruna' &lt;lab@cofapod.com&gt; 
Subject: RE: QUICK REFERENCER MANUAL
<div>&nbsp;</div>
</div>
<style>

</style>
<div lang=3D"EN-US" link=3D"blue" vlink=3D"#954F72" style=3D"word-wrap:brea=
k-word">
<div class=3D"x_WordSection1">
Hi Jake, 
&nbsp;
So please find the BOL.&nbsp; You will need to pri=
nt and sign 3 copies of the BOL. Attach one BOL to the shipment and the oth=
er 2 go to EDI
&nbsp;
Regarding the drop off,&nbsp; I am checking with F=
reight Club, the third party company, who is currently checking with EDI Ex=
press regarding drop off locations within your area/Visalia.&nbsp;

&nbsp;
As soon as I hear back from&nbsp; Freight Club I w=
ill contact you with these details.&nbsp;

&nbsp;
Rich
&nbsp;
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: Jake Maruna &lt;lab@cofapod.com&gt; <=
br>
Sent: Wednesday, September 6, 2023 4:28 PM 
To: rcruz@sapasequipment.com 
Subject: RE: QUICK REFERENCER MANUAL
</div>
</div>
&nbsp;
I would suppose so. If we could box the monitor an=
d the computer part, and secure them to the stainer itself. It might work. =
I can get the two pieces boxed up. If we put the stainer on a pallet and if=
 everything is shrink-wrapped together,
 I think that might work. I know what you mean about them =93throwing=94 th=
em. Seen that too many times.
&nbsp;
&nbsp;
&nbsp;
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipmen=
t.com">rcruz@sapasequipment.com</a> 
Sent: Wednesday, September 6, 2023 2:17 PM 
To: <a href=3D"mailto:lab@cofapod.com">Jake Maruna</a> 
Subject: RE: QUICK REFERENCER MANUAL
</div>
&nbsp;
Ok. Could everything be placed on the pallet? This=
 avoids the carrier =93throwing=94 boxes=85..
&nbsp;
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: Jake Maruna &lt;<a href=3D"mailto:lab=
@cofapod.com">lab@cofapod.com</a>&gt;
 
Sent: Wednesday, September 6, 2023 3:49 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Subject: RE: QUICK REFERENCER MANUAL
</div>
</div>
&nbsp;
Right now no I don=92t. I suppose the main unit co=
uld be placed on a pallet and wrapped up. The other two pieces could be box=
ed up and shipped back.
&nbsp;
&nbsp;
&nbsp;
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipmen=
t.com">rcruz@sapasequipment.com</a> 
Sent: Wednesday, September 6, 2023 1:46 PM 
To: <a href=3D"mailto:lab@cofapod.com">Jake Maruna</a> 
Subject: RE: QUICK REFERENCER MANUAL
</div>
&nbsp;
Ah=85..&nbsp;&nbsp; So we need to find a way to pa=
ck it in a protected manner.&nbsp;&nbsp; Do you have the means?&nbsp;

&nbsp;
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: Jake Maruna &lt;<a href=3D"mailto:lab=
@cofapod.com">lab@cofapod.com</a>&gt;
 
Sent: Wednesday, September 6, 2023 3:44 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Subject: RE: QUICK REFERENCER MANUAL
</div>
</div>
&nbsp;
Hi Richard, 
&nbsp;
Unfortunately no, I do not have the crate it came =
in. I think they have disposed of it already.

&nbsp;
Thanks, 
&nbsp;
Jake 
&nbsp;
&nbsp;
&nbsp;
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipmen=
t.com">rcruz@sapasequipment.com</a> 
Sent: Wednesday, September 6, 2023 1:32 PM 
To: <a href=3D"mailto:lab@cofapod.com">Jake Maruna</a> 
Subject: RE: QUICK REFERENCER MANUAL
</div>
&nbsp;
Hi Jake
&nbsp;
Do you have the crate the stainer arrived in?&nbsp=
;&nbsp; 
&nbsp;
&nbsp;
&nbsp;
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipmen=
t.com">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipm=
ent.com">rcruz@sapasequipment.com</a>&gt;
 
Sent: Wednesday, September 6, 2023 3:03 PM 
To: 'Jake Maruna' &lt;<a href=3D"mailto:lab@cofapod.com">lab@cofapod=
.com</a>&gt; 
Subject: RE: QUICK REFERENCER MANUAL
</div>
</div>
&nbsp;
Hi Jake
&nbsp;
Great and thanks for allowing us to make the neces=
sary repairs.&nbsp;

&nbsp;
Working on pick up and will reach out shortly with=
 the details.
&nbsp;
Best
Richard
&nbsp;
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: Jake Maruna &lt;<a href=3D"mailto:lab=
@cofapod.com">lab@cofapod.com</a>&gt;
 
Sent: Wednesday, September 6, 2023 1:39 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Subject: RE: QUICK REFERENCER MANUAL
</div>
</div>
&nbsp;
Hi Richard, 
&nbsp;
I finally got a chance to talk to Dr. Florek about=
 stainer. He is fine with shipping it back for repairs. Go ahead and make t=
he shipping arrangements and let me know what we need to do on our end.

&nbsp;
Thanks, 
&nbsp;
Jake
&nbsp;
&nbsp;
&nbsp;
&nbsp;
&nbsp;
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipmen=
t.com">rcruz@sapasequipment.com</a> 
Sent: Thursday, August 31, 2023 11:13 AM 
To: <a href=3D"mailto:lab@cofapod.com">Jake Maruna</a> 
Subject: RE: QUICK REFERENCER MANUAL
</div>
&nbsp;
Sounds good. Thanks.&nbsp; 
&nbsp;
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: Jake Maruna &lt;<a href=3D"mailto:lab=
@cofapod.com">lab@cofapod.com</a>&gt;
 
Sent: Thursday, August 31, 2023 12:18 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Subject: RE: QUICK REFERENCER MANUAL
</div>
</div>
&nbsp;
Ok, I will pass this info along to Dr. Florek and =
see what he says.

&nbsp;
I=92ll keep you posted.
&nbsp;
Jake
&nbsp;
&nbsp;
&nbsp;
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipmen=
t.com">rcruz@sapasequipment.com</a> 
Sent: Thursday, August 31, 2023 10:09 AM 
To: <a href=3D"mailto:lab@cofapod.com">Jake Maruna</a> 
Subject: RE: QUICK REFERENCER MANUAL
</div>
&nbsp;
Hi Jake
&nbsp;
So, the issue appears to be theta motor.&nbsp; I w=
ould consider this a rather simple fix but likely one we would have to do.&=
nbsp;

&nbsp;
I ask you for the opportunity to correct and FULLY=
 inspect and test unit .&nbsp; We would pay for all shipping involved and e=
xtend the warranty once it is repaired.&nbsp;

&nbsp;
We are a small honest business and would greatly a=
ppreciate the opportunity to correct this; I will be personally involved in=
 every step.&nbsp; &nbsp;
&nbsp;
Thanks for the consideration, 
&nbsp;
Richard 
&nbsp;
&nbsp;
&nbsp;
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: Jake Maruna &lt;<a href=3D"mailto:lab=
@cofapod.com">lab@cofapod.com</a>&gt;
 
Sent: Thursday, August 31, 2023 11:39 AM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Subject: RE: QUICK REFERENCER MANUAL
</div>
</div>
&nbsp;
Hi Richard,
&nbsp;
I am having a hard time getting the video to uploa=
d (the file is too big for email). So I snapped a couple of screenshots of =
the errors screens for you. I did manage to get it to go past the initial e=
rror we had talked about. But then
 it tripped 2 more times. Once was for looking for baskets in the stainer. =
The other it didn=92t give an error code, but instead just locked up.
&nbsp;
If you have an Iphone, we see about face timing it=
, since the video won=92t load.

&nbsp;
Thanks, 
&nbsp;
Jake 
&nbsp;
&nbsp;
&nbsp;
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipmen=
t.com">rcruz@sapasequipment.com</a> 
Sent: Thursday, August 31, 2023 8:54 AM 
To: <a href=3D"mailto:lab@cofapod.com">lab@cofapod.com</a> 
Subject: QUICK REFERENCER MANUAL
</div>
&nbsp;
Hi Jake
&nbsp;
Please check page 4 regarding Unresolved Errors.&n=
bsp; <a href=3D"https://tools.thermofisher.com/content/sfs/manuals/Gemini%2=
0ES%20Quick%20Reference%20Card%20A7961001%20Issue%201.pdf">
https://tools.thermofisher.com/content/sfs/ma=
nuals/Gemini%20ES%20Quick%20Reference%20Card%20A7961001%20Issue%201.pdf</sp=
an></a>&nbsp;&nbsp;&nbsp;

&nbsp;
We are also checking with&nbsp; Thermo on this iss=
ue.&nbsp; 
&nbsp;
Will be in touch,
Rich
&nbsp;
Richard Cruz
Owner
&nbsp;
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span>&nbsp;
<a href=3D"mailto:amora@sapasequipment.com">rcruz@sapasequipment.com</a>
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&nbsp;
<img border=3D"0" width=3D"292" height=3D"66" id=
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