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From: "Hain, Ethan" <erhain@shimadzu.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
CC: "Shrestha, Om" <okshrestha@shimadzu.com>, "Luo, Kathleen"
	<kkluo@shimadzu.com>, "Davis, Megan" <mpdavis@shimadzu.com>
Subject: RE: Shimadzu Technical Support - CN 0000684251 - Software
 compatibility LCMS-8050 CL
Thread-Topic: Shimadzu Technical Support - CN 0000684251 - Software
 compatibility LCMS-8050 CL
Thread-Index: Adn2GuKc9ddOkKg3RQ+ozcSeSLpEawA4UroAACLhx6A=
Date: Thu, 5 Oct 2023 12:32:36 +0000
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 Content preview: Hello Richard, The serial number of your LCMS-8050 was not
 included here. Please provide a data file (.lcd file extension) for us to
 confirm here. The serial numbers of your LC do not correspond with an SSI
 purchase [...] 
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Content-Type: text/plain; charset="us-ascii"
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Hello Richard,

The serial number of your LCMS-8050 was not included here. Please provide a=
 data file (.lcd file extension) for us to confirm here. The serial numbers=
 of your LC do not correspond with an SSI purchase.

Best regards,
Ethan

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Wednesday, October 4, 2023 3:52 PM
To: Hain, Ethan <erhain@shimadzu.com>
Cc: Shrestha, Om <okshrestha@shimadzu.com>; Luo, Kathleen <kkluo@shimadzu.c=
om>; Davis, Megan <mpdavis@shimadzu.com>
Subject: RE: Shimadzu Technical Support - CN 0000684251 - Software compatib=
ility LCMS-8050 CL

CAUTION: EXTERNAL

Hi Ethan,

Thanks so much for your prompt response!

We have identified each unit by serial number and was wondering if you can =
confirm he same question.

Shimadzu CTO-20AC (cat. No. 228-45010-32, s/n L20214650491 US H)
Shimadzu SPD-M20A (cat. No. 228-45005-28, s/n L20154874249 US)
Shimadzu Reservoir Tray (cat. No. 228-45041-91, s/n L20305349707 SL)
Shimadzu DGU-20A5R (cat. No. 228-45019-58, s/n L20705264288 IX)
Shimadzu LC-20ADXR (cat. No. 228-45137-42, s/n L20435252562 US K)
Shimadzu LC-20ADXR (cat. No. 228-45137-42, s/n L20435352848 US D)
Shimadzu SIL-20ACXR (cat. No. 228-45136-42, s/n L20455350763 US A)

Thanks again,
Richard

From: Hain, Ethan <erhain@shimadzu.com<mailto:erhain@shimadzu.com>>
Sent: Tuesday, October 3, 2023 12:02 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: Shrestha, Om <okshrestha@shimadzu.com<mailto:okshrestha@shimadzu.com>>;=
 Luo, Kathleen <kkluo@shimadzu.com<mailto:kkluo@shimadzu.com>>; Davis, Mega=
n <mpdavis@shimadzu.com<mailto:mpdavis@shimadzu.com>>
Subject: Shimadzu Technical Support - CN 0000684251 - Software compatibilit=
y LCMS-8050 CL

Hello Richard,

Thank you for contacting Shimadzu Technical Support. Can you confirm your S=
SI purchase order of the instrument? LabSolutions from version 5.60 to the =
latest version is compatible with the LCMS-8050.

Best regards,
Ethan

[cid:image001.jpg@01D9F766.7DA795C0]
Ethan Hain | Product Specialist - LCMS
Shimadzu Scientific Instruments
Address: 7102 Riverwood Drive, Columbia, MD 21046, U.S.A.
Direct: 410-862-1768 | Toll Free: 800-477-1227
Website: http://www.ssi.shimadzu.com/ | Consumables: http://store.shimadz=
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr=
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<div class=3D"WordSection1">
Hello Richard,<o:p></o:p>
<o:p>&nbsp;</o:p>
The serial number of your LCMS-8050 was not included=
 here. Please provide a data file (.lcd file extension) for us to confirm h=
ere. The serial numbers of your LC do not correspond with an SSI purchase.<=
o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
Best regards,<o:p></o:p>
Ethan<o:p></o:p>
<o:p>&nbsp;</o:p>
<table class=3D"MsoTableGrid" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"683" style=3D"width:512.1pt;margin-left:5.4pt;border-collapse:=
collapse;border:none">
<tbody>
<tr style=3D"height:6.35pt">
<td width=3D"215" valign=3D"top" style=3D"width:161.3pt;padding:0in 5.4pt 0=
in 5.4pt;height:6.35pt">
<img width=3D"199" height=3D"41=
" style=3D"width:2.0729in;height:.427in" id=3D"Picture_x0020_8" src=3D"cid:=
image001.jpg@01D9F766.7DA795C0"><o:p></o:p>
</td>
<td width=3D"468" valign=3D"top" style=3D"width:350.8pt;padding:0in 5.4pt 0=
in 5.4pt;height:6.35pt">
Ethan Hain |
 Product Specialist - LCMS <o:p></o:p>
Shim=
adzu Scientific Instruments<o:p></o:p>
Address:
&nbsp;<=
/span>7102 Riverwood Drive, Columbia, MD 21046, U.S.A.<=
b><o:p></o:p><=
/span>
Direct: 410-862-1768
|</s=
pan>
Toll Fr=
ee: 800-477-1227
<o:p=
></o:p>
Website:
<a href=3D"http://www.ssi.shimadzu.com/">http://www.ssi.shimadzu.com/</a><sp=
an lang=3D"EN-SG" style=3D"font-size:9.0pt;color:#C00000">&nbsp;
&nbsp;| Consumables:
<a href=3D"http://store.shimadzu.com/">http://store.shimadzu.com/</a></s=
pan><o:p></o:p=
>
Follow us
&nbsp;<a href=3D"ht=
tps://www.linkedin.com/company/shimadzu-scientific-instruments/"><img border=3D"0" width=3D"14" =
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h:.1458in;height:.1458in" id=3D"Picture_x0020_13" src=3D"cid:image006.png@0=
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<o:p>&nbsp;</o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: rcruz@sapasequipment.com &lt;rcruz@sapa=
sequipment.com&gt;
 
Sent: Wednesday, October 4, 2023 3:52 PM 
To: Hain, Ethan &lt;erhain@shimadzu.com&gt; 
Cc: Shrestha, Om &lt;okshrestha@shimadzu.com&gt;; Luo, Kathleen &lt;=
kkluo@shimadzu.com&gt;; Davis, Megan &lt;mpdavis@shimadzu.com&gt; 
Subject: RE: Shimadzu Technical Support - CN 0000684251 - Software c=
ompatibility LCMS-8050 CL<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
<div style=3D"border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<=
span style=3D"font-size:10.0pt;color:red">CAUTION: EXTERNAL<o:p></o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
Hi Ethan,&nbsp; <o:p></o:p>
<o:p>&nbsp;</o:p>
Thanks so much for your prompt response!&nbsp; <o:p>=
</o:p>
<o:p>&nbsp;</o:p>
We have identified each unit by serial number and wa=
s wondering if you can confirm he same question.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
Shimadzu CTO-20AC (cat. No. 228-45010-32, s/n L20214=
650491 US H)<o:p></o:p>
Shimadzu SPD-M20A (cat. No. 228-45005-28, s/n L20154=
874249 US)<o:p></o:p>
Shimadzu Reservoir Tray (cat. No. 228-45041-91, s/n =
L20305349707 SL)<o:p></o:p>
Shimadzu DGU-20A5R (cat. No. 228-45019-58, s/n L2070=
5264288 IX)<o:p></o:p>
Shimadzu LC-20ADXR (cat. No. 228-45137-42, s/n L2043=
5252562 US K)<o:p></o:p>
Shimadzu LC-20ADXR (cat. No. 228-45137-42, s/n L2043=
5352848 US D)<o:p></o:p>
Shimadzu SIL-20ACXR (cat. No. 228-45136-42, s/n L204=
55350763 US A)<o:p></o:p>
<o:p>&nbsp;</o:p>
Thanks again, <o:p></o:p>
Richard<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Hain, Ethan &lt;<a href=3D"mailto:erhai=
n@shimadzu.com">erhain@shimadzu.com</a>&gt;
 
Sent: Tuesday, October 3, 2023 12:02 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Cc: Shrestha, Om &lt;<a href=3D"mailto:okshrestha@shimadzu.com">oksh=
restha@shimadzu.com</a>&gt;; Luo, Kathleen &lt;<a href=3D"mailto:kkluo@shim=
adzu.com">kkluo@shimadzu.com</a>&gt;; Davis, Megan &lt;<a href=3D"mailto:mp=
davis@shimadzu.com">mpdavis@shimadzu.com</a>&gt; 
Subject: Shimadzu Technical Support - CN 0000684251 - Software compa=
tibility LCMS-8050 CL<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hello Richard,<o:p></o:p>
<o:p>&nbsp;</o:p>
Thank you for contacting Shimadzu Technical Support.=
 Can you confirm your SSI purchase order of the instrument? LabSolutions fr=
om version 5.60 to the latest version is compatible with the LCMS-8050.<o:p=
></o:p>
<o:p>&nbsp;</o:p>
<div>
Best regards,<o:p></o:p>
Ethan<o:p></o:p>
<o:p>&nbsp;</o:p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"683" style=3D"width:512.1pt;margin-left:5.4pt;border-collap=
se:collapse">
<tbody>
<tr style=3D"height:6.35pt">
<td width=3D"215" valign=3D"top" style=3D"width:161.3pt;padding:0in 5.4pt 0=
in 5.4pt;height:6.35pt">
<img border=3D"0" width=3D"199"=
 height=3D"41" style=3D"width:2.0729in;height:.427in" id=3D"Picture_x0020_4=
1" src=3D"cid:image001.jpg@01D9F766.7DA795C0"><=
o:p></o:p>
</td>
<td width=3D"468" valign=3D"top" style=3D"width:350.8pt;padding:0in 5.4pt 0=
in 5.4pt;height:6.35pt">
Ethan Hain |
 Product Specialist - LCMS <o:p></o:p>
Shim=
adzu Scientific Instruments<o:p></o:p>
Address:
&nbsp;<=
/span>7102 Riverwood Drive, Columbia, MD 21046, U.S.A.<=
b><o:p></o:p><=
/span>
Direct: 410-862-1768
|</s=
pan>
Toll Fr=
ee: 800-477-1227
<o:p=
></o:p>
Website:
<a href=3D"http://www.ssi.shimadzu.com/">http://www.ssi.shimadzu.com/</a><sp=
an lang=3D"EN-SG" style=3D"font-size:9.0pt;color:#C00000">&nbsp;
&nbsp;| Consumables:
<a href=3D"http://store.shimadzu.com/">http://store.shimadzu.com/</a></s=
pan><o:p></o:p=
>
Follow us
&nbsp;<a href=3D"https://nam12.safelinks=
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